SUMMARY

• Around 8+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, analysis, design, development, implementation & enhancement of projects in Salesforce.
• Certified Salesforce Developer and Admin with 6+ years of Force.com application development.
• Proficient with understanding of CRM business processes, Sales, Service and Marketing.
• Good experience with Data Modeling and Salesforce out of the box data model.
• Experience on creating Users, Profiles, Permission Sets and Roles & designing Reports and Dashboards and managing Communities.
• Strong salesforce development experience in Apex Classes, Apex Triggers, Batch Apex, Scheduled Apex.
• Extensive experience in creating Visualforce pages and integrating with external sources by developing SOAP, REST, Apex Web Services and Force.com API.
• Extensive experience in writing SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing Visualforce pages with Visualforce components, Custom, Extension & Controllers.
• Hands - on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom SOAP, RESTful APIs.
• Good experience in rollout of Saleforce1 for mobile and customized visual force pages with Aura components.
• Worked on embedding the wave dashboards into Visual Force pages and lightning using lightning components and App Builder.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Extensive experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.
• Extensive experience with different methodologies like Agile and Waterfall.
• Proficient with Object Oriented Programming and development web-based applications using Java Technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Good experience in developing salesforce Apps, Components, Controllers and Events.
• Excellent Communication skills, good team player with ability to work as a part of both large and small teams.
• Developed Salesforce Lightning Apps, Components, Controllers, and Events.

TECHNICAL SKILLS

Salesforce.Com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, AJAX Workflow & Approvals, Dashboards, Reports, Custom Objects, Validation Rules, Visualforce (Pages, Components and Controllers), Import Wizard and Data Loader, Lightning, Apttus.

ETL/ Integration Tools: Force.com Data Loader, Force.com IDE Plug-in, MuleSoft, Ant Apache Migration, GitHub, Jira, Jenkins. Bamboo, CPQ.

Web Technologies/ Tools: HTML, CSS, JavaScript, Adobe Photoshop, AJAX, Dream weaver, XML, Visual Studio, MS Project, MS Visio, SharePoint.

Languages: Apex, C, C++, Java, PL/SQL, VB, UML

Database: Oracle, MS SQL Server, MySQL, MS Access

Operating Systems: Windows Variants, UNIX, LINUX

PROFESSIONAL EXPERIENCE

Confidential, Bayport-MN

Salesforce Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Visual Studio.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Worked on Inbuilt features like Process Builder, Workflows flows to performed actions like Creating / updating Records, posting an outbound message, Email Alert, Invoking an Apex Class.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Implemented Salesforce Lightning Web Components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• CreatedLightning Web Components(LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Built marketing camping reports in Salesforce and utilize it as a main source of data to integrate with marketing cloud.
• Managing subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries Used automation studio for performing actions such as imports, extracts and SQL query activities.
• Managed Exact Target / Marketing Cloud implementation for a large enterprise, including multiple business units as well as troubleshooting and user support.
• Migrated some Apps from SalesforceClassic to LightningExperience to develop rich user interface and better interaction of pages.
• Experience in working with Aura Framework, by adding Aura attributes and Aura Handlers for Events to focus on logic and interactions in Lightning Applications.
• Created Lightning Record Pages while enabling Salesforce Lightning to Users and Created and customizes Lightning Compact pages and mini page layouts for actions and important fields to be highlighted.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with various Sales Cloud modules in salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, sales cloud, service cloud, marketing cloud Salesforce Cloud Commerce (SFCC) to create custom reports, and opportunity development as per business requirement.
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules.
• Worked on Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Marketing cloud
• Manage the Commercial Solutions Consulting team for the Salesforce Marketing Cloud
• Synchronizing data from Salesforce CRM to Marketing cloud.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Analyzing the Scenarios for switching between Salesforce classic and the Lightning Experience.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Involved in Agile (JIRA) process with development and co-ordination within very short span of time.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Integration Techniques, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE, Lightning, Informatica

Confidential, NYC

Salesforce Developer

Responsibilities:

• Developed front-end web applications used by Confidential clients for product and solution support.
• Acted as consultant/mentor to other development squad members, helped with design & code reviews and recommended efficient ways to execute functions within the Salesforce Community Framework
• Handled problems and focal points during severity 1 and critical situations.
• Worked on Apex classes, Visualforce Page, Java/J2EE, JavaScript, HTML, CSS, Lightning Component, jQuery, SOQL.
• Worked with clients facing solutions using Salesforce Community’s framework and web solutions.
• Developed custom Lightning Components that interact with standard and custom Salesforce objects and pages.
• Integrated Salesforce with multiple services hosted on Confidential Infrastructure Services. Worked data backup system.
• Worked with the business group for requirement gathering, throughout the planning and implementation.
• Implemented the requirements on Force.com, platform and VS Code IDE Plugins.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created branded portals on Community cloud for the easy access and interaction of data on service cloud
• Integrated Customer Community Cloud with internal knowledge-base.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Worked on Inbuilt features like Process Builder, Workflows flows to performed actions like Creating / updating Records, posting an outbound messages, Email Alert, Invoking an Apex Class
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quality and consistency.
• Developed salesforce lightning applications using lightning component, events and controllers and used custom CSS libraries in the components.
• Worked in SOQL, JavaScript, CSS and HTML, Apex classes, Triggers and implemented visual force pages.
• Worked on developing base LWC components and embedded them in Aura components.
• Worked on the Copado automation tool for the deployment and Source Control.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, JIRA, SQL, Data Loader, HTML, Java Script, Workflow & Approvals, Lightning design system (LDS), Reports, Lightning design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Windows XP, Java/J2EE, CSS, Lightning Component, jQuery.

Confidential, Armonk - NY

Salesforce developer/Admin

Responsibilities:

• Agile Development Methodology was followed for the implementation.
• Created a user interface usingAuracomponents, CSS, Bootstrap for a user to enter case details and submit intoSalesforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing angular/jQuery in Salesforce.
• Worked with SOQL, SOSL, Visualforce, APEX,ETL, SOAP API Force.com and Web services API.
• UsedCanvastools and JavaScript API's to integrate a third-party application inSalesforce
• Involved in Service cloud and Sales cloud for Implementation/Customization.
• Managed and maintained Marketo marketing automation platform.
• Created custom reports and dashboards outlining key sales metrics for upper-level management and provided daily administration and support to Marketing Cloud.
• Migrated data from Traditional Applications toSalesforce using APEX Data Loader and Informatica on Demand.
• Experience in working withSalesforceMarketingCloudapplications for APT automation testing for restful services using MCAT Framework.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• UsedServiceMaxApp exchange fieldservicefor efficiently managing the customer contracts and configured relations between service max and SFDC.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on installing and integrating Apttus CPQ andApttusapprovals package withSalesforceSales process.
• Implemented CPQ (Configure Price Quote) solution usingApttus CPQ& Contract Management and also used Apttus CPQ to configure price and quotes for the organization based on regional prices. Managed CPQ process from both SFDC opportunity and excel.
• Enforced live agent as part of case management implementation inside the servicecloud,CommerceCloud (SFCC).

Environment: Saleforce.com platform, Apttus CPQ, Mule Soft, Agile, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Marketing Cloud Integration, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Bridgeton - MO

Salesforce developer/Admin

Responsibilities:

• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Engaged with the sales team and business analysts to gather business and user requirements.
• Provide solution design to implement the requested functionality in Salesforce.
• Configure Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, DocuSign etc.
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
• Worked on different sandboxes for developing, testing along with deploying to the production using BlueCanvasand Change Sets.
• Delivering implementations on theSalesforceCommerceCloud (SFCC)platform for major worldwide brands.
• Creating custom dashboards using jQuery graphs by consumingJSONdata.
• Having experience on Third Party Integration usingRESTAPI and SOAP API.
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docu sign etc.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

Environment: Saleforce.com platform, Apex Language, Mule Soft, Cloud Craze, Siebel, Apttus CPQ, Visual force Pages, JIRA, SQL, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Atlanta GA

Salesforce developer

Responsibilities:

• Interacted with Businessusersforrequirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects includingAccounts, Contacts, Reports, Dashboards, Events,andTasks.
• Agile Development Methodology was followed for the implementation
• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages.
• Performed Webservices Callout using the RESTful services with the third-party application Broadbean API.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation, and formula fields to the custom objects.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.