SUMMARY

• Having 7 years of IT Experience in Salesforce.com Administration.
• Hand on experience in implementation using SOQL, SOSL, Tabs, Components, Custom Objects.
• Experience in Object Oriented Analysis / Design / Development / Testing and Implementation, Client/Server Architecture.
• Designed and developed Lightning Development Experience.
• Proficient in Salesforce Lightning Web Components.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards & Experience in Data Migration using Import wizard, Apex Data Loader.
• Perform Salesforce.com configuration and administration, including definition and implementation of Org-wide defaults, Roles, User Profiles, Record Ownership rules, Sharing, Page Layouts, Record
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on business need.
• Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system
• Good experience in working with offshore teams and coordinating with business and offshore to meet the requirements.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Expertise at all phases of Software Development Life Cycle (SDLC) and Software Test Life Cycle (STLC) involving requirements gathering, analysis, functional design, testing and implementation in Salesforce.com
• Experienced in writing test cases, performance tests, and managing defects.
• Well versed with all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and documenting.
• Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, Data Validations, force.com Approval Processes Visualforce pages, and business logic according to the business requirements.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in designing of custom objects, custom fields, Picklist, role-based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Strong working knowledge in querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per user requirements, and creating Business Requirement Documents.
• Experience in usingSalesforce.com Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Hands on experience implementing Security/Sharing rules, configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.

TECHNICAL SKILLS

CRM: Salesforce

Salesforce.com: SOQL, SOSL, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles

Force.com Configuration: SFDC Standard Object Configuration: Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow: time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management

Languages/ Methodologies: Apex, Visualforce, Java

Technologies: Salesforce, Apex, SQL.

Tools: and Utilities: Data Loader, Force Eclipse IDE, Ant, SaaS

Web/Application Servers: Tomcat Server, IBM Web Sphere

Databases: Oracle

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Salesforce Developer/Admin

Responsibilities:

• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Hands on experience on Salesforce skills using Copado.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Experience with customization on Salesforce Lightning platform which include: Lightning components using the Lightning Design System framework, Lightning App Builder and declarative platform tools(Process builder, Workflow Rules, etc).
• Took part in a DevOps scrum team to support both packaged applications and hosted applications on platforms such as Rackspace.
• Drove cost savings by experimenting with software deployment via Windows containers using Docker.
• Participated in environment management.
• Integrated Steelbrick and salesforce integration for automating quoting, contracting and billing process.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Knowledge on branching strategy.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Integrated external systems using SOAP API, Rest API. Worked with call in and callouts API’s.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• As an Administrator, implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Experience on change set and deployment.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Created modern EnterpriseLightning Apps combiningLightningDesign System,LightningApp Builder andLightningComponent features. Upgraded some Apps fromSalesforceClassic tolightning experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enablingLightningComponents for use in Salesforce1 mobile platform to makeLightningApplication mobile. Retrieved some data and its functionality from Third-Party API's and displayed within thelightningcomponent.
• Tested apps by appending multiple components to aLightningApplication thereby deployed Applications from Sandbox to Production.
• Worked on design the application data model and business process as a part of technical architect.
• Worked with integrating external systems using web services call outs.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Created orchestrations for bi-directional integration of Salesforce and SAP using Jenkins tool.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Created and maintained Reports and Dashboards to provide fast access to key business metrics.
• Provided Case Management by Configuring Email-to-Case for end user to submit a case through Outlook.
• Participated in service now to salesforce migration using REST API’s
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Worked in different sandboxes for development and testing, and involved in migrating the code to production instance in installments using Change Set.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Lightning web components, Aura, Service Cloud, Sales Cloud, XML, Triggers, API.

Confidential, Cincinnati, OH

Salesforce Administrator

Responsibilities:

• Worked closely with business and performed detailed analysis of business and technical requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functionalneeds of the organization.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better, created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Worked closely with offshore development team to plan, design and develop a CPQ- Salesforce integrated application for the business.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked on Sales Cloud, Service Cloud, Custom Cloud & Apex Programming onForce.com Platforms.
• Involved in data migration & integration using Data Loader.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM & Salesforce SFA applications.
• Experience in using client side and server-side controllers inLightning Design.
• Experience in building re-usableLightning components and usingLightning Framework
• Investigated incidents touching all Sales-related applications, including: Salesforce.com, CPQ (IBM Sterling quoting tool), Mastermind (billing system), and DocuSign processes.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
• Experience working with Salesforce.com sandbox and production environments.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom FormulaFields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts,field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Developed Apex Classes, Apex Triggers, Components, Visual force Pages and Controller classes for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Debug Apex scripts using Debug Logs & System Log Console to catch Exceptions & executeGovernors and Limits.
• Developed product capabilities using Force.com, APEX, and Visualforce.

Environment: Salesforce.com platform, IBM Sterling CPQ, Visualforce Pages, VBA,Data Loader, Workflow & Approvals, EmailServices, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in,Salesforce Sandbox, HTML, Java Script.

Confidential, Auburn Hills, MI

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.
• Involved in identifying, planning and implementing newSalesforce.com features and functions (New Custom Pages, Workflows, Force.com Objects) to meet business requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created REST based webservice classes in Salesforce for real time integrations
• Created Batch Apex and Apex Scheduler classes in Salesforce for bulk data processing requirements
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Developed Lightning Components and Apex Classes to support complex business requirements.
• Created multiple Lightning Components, added CSS and Design Parameters from LDS (Lightning Design System) that makes the Lightning component look and feel better.
• Involved in Data import and Export from Salesforce objects using Data loader.
• Developed Visualforce pages and associated Apex classes to allow customers login and submit their service requests.
• Designed, and deployed the Custom Objects, Custom Tabs, Entity-Relationship Data Model, Validation Rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.
• Implemented Sales Cloud and incorporated the enhanced features as required to streamline the business process.
• Extensively used REST APIs for integration between Salesforce and on external systems.
• Used agile methodology to achieve high performance.

Environment: Salesforce.com, Salesforce Lightning Platform, Apex Classes, Triggers, Lightning Components, Lightning Design Systems, Visualforce Pages, SOQL, SOSL and Windows.

Confidential

Salesforce Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visual Force.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.
• Worked with Confidential team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Help users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Confidential

Software Associate

Responsibilities:

• Experience in working with Business Analyst, Business Owners to gather the requirements and develop the requirements.
• Using VSTS for Project management, Version Control and CICD.
• Experience in working on community portals.
• Experience in building POC’s.
• Experience working in Agile projects.
• Involved in writing user stories based on requirements gathered.
• Worked on Jira board by updating user stories.
• Story point user stories by conducting meetings among QA, Developer, business owners.
• Experience working closely with Scrum masters, Project Managers, Tech leads, Developers and QA.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Apex classes & Triggers to suit to the needs of the application.
• Used SOSL and SOQL, Workflows for validation of data
• Migration of all the Customizations including Custom Configurations, packages, and other objects from Sandbox to Production environment
• Extensive Experience working with Data loader, Workbench, Eclipse
• Customizations of Reports, Dashboards, Workflows, Process builder
• Experience working with Salesforce.com sandbox and production environments.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Used Git Hub, Source Tree and Jenkins for deployments.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules and process builder for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals.

Environment: Salesforce.com platform (Visual Force, Data Loader, Process builder and Approval process, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Excel enabler for Salesforce), MS Project, MS Excel, PowerPoint, VSTS.

Confidential

Programmer Analyst

Responsibilities:

• Interacted with users to gather requirements and developed the application as per the user requirement and business rules
• Developed application code using Java and J2EE using Eclipse IDE and Apache Tomcat as application server
• Developed Client request validations and processing using JavaScript and responsible for developing front-end form validations
• Developed GUIwebpages using HTML, JSP,andXML
• Handled assignments in developing UI Pages using JSP, HTML, DHTML, CSS and JavaScript technologies
• Developed application in MVC architecture using Struts, JSP, AJAX, HTML, JavaScript,and JMS
• Created detail Design Documents using UML
• Developed Javaclassesfor posting and processing emailsusing EJB and Java Mail API
• Developed and Deployed Various Entity EJBs and session EJBs
• Involved in integration, deployment, enhancements, code reviews and responsible for modifying the existing code
• Established connectivity toOracledatabase using Servlets
• Successfully executed all the test cases and fixed any bugs/issues identified during the test cycles

Environment: Java, J2EE, JDBC, JSP, HTML, DHTML, JavaScript,Bootstrap, CSS,Eclipse, EJB, MVC, Struts, JMS, AJAX, Servlets, XML