SUMMARY

• Over 8+ yearsof IT experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, testing, and maintenance of multi - tier, web-based, and portal based object-oriented enterprise applications.
• Certified Salesforce.com Developer and Administratorwith 5+ year’s experience inAdministration, Configuration and Customization,Requirements/Business Analysis,Implementation, Data MigrationandSupportof Salesforce CRM.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing theAPEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Proficient in dealing with functionalities related tosales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Experience working inAgile methodology,Scrum methodology,Waterfall modelandTest-drivendevelopment.
• Created test scenarios onSandboxandproduction environmentand migrated code to deployment upon successful testing.
• Extensive exposure toBlack Box testing,Smoke testing,Usability testing,End-to-End testing,System testing,Regression testingandUser Acceptance testing (UAT).
• Created customized UI as per the client and application requirements usingVisualforce.
• Review/Adjust/WriteApexandVisual Forcepage builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Expertise inBusiness Analysis methodologiesanditerative Software Development Life Cycle (SDLC)in relation with all the phases ofRational Unified Process (RUP).
• Experience in data migration fromACT, Excel, MS outlookusingData Loader, Data Import Wizard, SFDC Data Export,MassDelete,& Informatica.
• Experience in Creatingpage layouts, search layoutsto organizefields, custom links, related lists, other components on a record detail.
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts) and Dashboards and reports folders for different user profiles as per the requirements.
• Working with different aspects of Web Services (XML,WSDL,SOAP,& REST).
• Createdlookupandmaster-detail relationshipson the objects and createdjunction objectsand various advanced fields likePicklist,Field Dependencies,Custom Formula,Approval Process,Sharing rulesforautomatedalerts,field updatesandEmail generation.
• ImplementedSecurityandSharing rulesatObject FieldandRecord levelsfor different users in the organization.
• Exposure toApttusandSteelBrick, developed POC’s in Apttus CPQ and steelBrick CPQ.
• Excellent communicationandinter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.combased development enhancements and implemented lightning applications from the scratch.
• Setting upService cloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Expertise inLightning app builder(salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• DevelopedLightning Component Frameworkand builtLightning componentusingaura framework.
• Knowledge onSalesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.
• Experienced inObject Oriented AnalysisandDesignandObject-Oriented Programmingand Design Patterns underMVC(Model View Controller)Architecture.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce Technologies: Apex Class, VisualForce, Triggers, Sales Cloud, Service cloud, Custom Controllers, Extensions, Record Types, Chatter, SOQL, OWD, Apex Data Loader, SOSL, Workflow, Approvals, Field updates, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Salesforce Communities, Reports, Dashboards, Security Controls, AppExchange, Sandbox, Rally, Apttus CPQ.

Sales Cloud: Contact Management, Auto response rules, Web to lead.

Service cloud: Live Agent, Knowledge, Web to case, Email to case, Escalation Rules.

Data Migration Tools: Apex Data Loader, Force.com Migration Tool.

Force.com Tools: Eclipse, Force.com Intellij IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, ANT and AutoRabit

Version Control Tools: Git, SourceTree and Bitbucket.

Web Technologies: HTML, XML.

Database: SQL, SOQL, DB2

Platform: Windows, MAC, Linux

Operating Systems: Red Hat Enterprise Linux 5.0/6.0, Windows 2007/2010/2012

MS Office / Other Tools: Microsoft Project, MS Visio / MS Word, Excel, Power Point, Outlook.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Salesforce Administraction/ Developer

Responsibilities:

• Analyzing the current requirement process, identifying problems, and making recommendations to improve the process.
• Designed and developed Visual Force Pages to meet various functional needs.
• Involved in estimation and analysis for migration from classic to lightening.
• Created custom objects and custom fields in Lightning experience.
• Developed Lightningcomponents, Global actions, process Builders and object specific actions according to business needs.
• Created several Lightning Components, added SLDS that makes visualization of Lightning component to look better.
• Used Apex controller, that makes external call requests to retrieve the data from objects and then to display on Lightningcomponents.
• Experience working with Lightningflows, LightningUI/UX, app builder and creating Visual Workflows, SalesforceSupport, communities, and Chatter groups.
• Performed day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Implemented Data segregation through Record Types and Field level security. Developed and maintained validation rules and custom workflow.
• Configured Salesforce Customer Community to support client support team. Utilized Salesforce Communitytemplates to the most while building custom lightning components to support customization based on business need.
• Developed and Deployed SalesforceLive Agent (Live Agent) in Classic and Omni Channel in Lightning for the Live chat to support Customers.
• Used Email to Case, Web to Case features and created a community where the customers can create, update, and manage their cases.
• Developed and maintained custom Reports and Dashboards. Tested thoroughly and deployed to production.
• Involved with the marketing and customer experience teams to design messages and campaigns that improve user acquisition and retention.
• Built and monitoredstandard analysis and reportingfor marketing campaigns.
• Strong experience in deploying Salesforcecomponents across various sandbox and production instance using Change Sets, Force.com Migration tool (ANT) and Eclipse.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Developed and implemented Wizard for APPTUS CLM to handle conditionality over Tabs, Sections, and Cross Section Conditionality Questions to generate the Agreement.
• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration with the Apttus CPQ.
• Experienced in Creating the Quotes through automation process by using Apttus CPQ functionalities.
• By using Apttus CPQ (Configure, Price, Quote), which seamlessly delivers powerful configure, price, quote capabilities with integrated price optimization into Salesforce.
• Worked within a Scrum team comprised of onshore and offshore developers, testers and business analysts to implement user stories in an Agile methodology.
• Worked on real time User Stories and creating Test Scenarios, Test Plans, and Test Cases.
• Installed and implemented various third-party applications (Apps) from App Exchange like DocuSign, Apttus CPQ, Salesforce Workbench etc.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application usingForce.com Explorer.
• Configured and maintained user security permissions in accordance with organizational requirements.
• Implemented Copado to improve the efficiency of salesforce release management and version control.
• Test script for UAT (System Testing) and Unit level testing.

Environment: Saleforce.com platform, Lightning, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Apttus CPQ, Apttus CLM, DocuSign, draw loop, Jitterbit, Heroku Connect, Copado, VisualForce, AMP Script, SalesForce.com Data Loader, Security Controls, HTML, XML, Workbench, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration, ANT, Demandware (Community Cloud).

Confidential, Mooresville, NC

Salesforce Developer

Responsibilities:

• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Developed wave dashboards using Salesforce platform as the backend.
• Worked on various Salesforce.com Standard Objects including Accounts, Leads, Opportunity, Contacts, Reports, Dashboards, Events and Tasks.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Created and developed Wave Apps, Datasets, Lenses, Dashboards and maintaining Permissions set in Einstein Analytics.
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials.
• Worked on Salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Working on migration of Vlocity Components using Data Packs and Salesforce components using Changesets.
• Established the technical implementation approach and drives the technical design and development of projects utilizing the Force.com platform for projects that may contain both declarative and programmatic solutions which would include Apex, Visualforce, HTML, JavaScript, CSS.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Used more than 55% of Apex for development.
• Implemented Email-to-Case, Web-to-Case entry, manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects.
• Integrated Salesforce.com with external systems using SOAP API and REST API.
• Integrated applications with Salesforce.com using SOAP web services API.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Used ANT tool to migrate from Dev to QA and Deployed Change Sets from Sandbox to production.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Designed Salesforce service cloud console to enhance productivity with dashboard like interface.
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes and Production environments for final implementation.

Environment: Salesforce.com IDE, Service cloud, Salesforce 1, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs, Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service cloud, Marketing Cloud, Migration Tool, Apttus, Einstein Analytics, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential, Illinois

Salesforce Developer/Administrator

Responsibilities:

• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Working Knowledge on Sales Cloud, Service cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ.
• Used Sales Wave analytics app with salesforce to perform other integrations and customizations.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up web service integrations.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.
• Implementation of Salesforce Service cloud from Business case to operation.
• Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.
• Performed the role of Business Analyst interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Configured and used source control tool Git to maintain repositories for various releases.
• Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, Workflow.TDD.

Confidential, Dallas, TX

Salesforce Developer/Administrator

Responsibilities:

• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Worked with health care insurance coverage along with the integration of finance department.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirement for the application of the Salesforce CRM with the Customer Portal.
• Written Triggers an order to process incoming service e-mail requests from customers to automatically create new case records.
• Created various Reports (Summary reports, Matrix reports, Pie charts, dashboards, graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various reports and door different user profiles based on the need in the organization.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles, users).
• Migrated financial transactions using Data loader tools that enabled ease of account reconciliation of various journal accounts.
• Migrating Components to different environments using ANT Eclipse and Change Sets.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Implemented multi-channel service desk including email to case, web to case, CTI integration using Ingenious open CTI, live agent setup, case escalation and assignment rules.
• Worked on Customizing service console.
• Used REST API for implementing Web Service Definition Language (WSDL) in the application for access to data from external systems and web sites.
• Used SOQL and SOSL for data manipulation.
• Designed web pages in Visualforce for capturing various customer’s data.
• Developed User Interface using Apex controllers, Visual Force and Force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Maintained Sandbox Environment for QA Activities.
• Worked on Process Builder based on the requirements.
• Migrated the code/components from Sandbox to other Sandbox using Change set.
• Experience with Salesforce Service cloud implementation and Sales cloud.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components & Controllers), UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, CTI, Java Script, Eclipse, Apex Triggers, Workbench, Steel Brick, REST API, SOAP, WSDL, Windows.

Confidential, Atlanta, GA

Salesforce Administrator

Responsibilities:

• Worked closely with sales team and business analysts, performed detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Designed and implemented technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability, timely delivery.
• Performed comprehensive testing prior to engage business analysts and end users for testing andprovided support.
• Delivered project needs on time with Agile Methodology.
• Operated in 3-week sprints with flexibility on length based on immediate functionality concerns.
• Ensured application availability and data integrity through preventative maintenance and upgrades.
• Implemented and maintained Cases Management in Salesforce Service cloud.
• Defined Master-Detail and Lookup relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in using Lightning, Process Builder and Workflows.
• Created Pricing rules, constraint rules for types of products.
• Deploying applications from Sandbox to Production using Change Sets.
• Tracked the status of requirements throughout the project lifecycle and redefining them as necessary.
• Implemented platform security based on the Organization security, Session security and Network- based security (Using IP address)
• Used agile methodology of development for all the project requirements given by the BA Team. Also, have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Created complex workflow rules criteria for field updates and email alerts.

Environment: Sales force CRM, Apex Language, Visual Force Pages, S-Controls, Data Loader, Work BenchWorkflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, HTML, Java Script, CSS, XHTML, DHTML, XML, Rest Web Services UI, WSDL, SOQL

Confidential, Milwaukee, WI

Automation Test Engineer

Responsibilities:

• Analyze the Business Requirements and closely work with the Business Team to get the clarifications addressed. Run Defect Triaging and Review the Test Scenarios/ Test Cases with Business
• Responsible for identifying and documenting comprehensive Test Cases in assigned modules, in JIRA to assure that all issues are found and reported early.
• Designed, executed and maintained Selenium Web Driver, Test NG, JAVA automated test cases for regression testing and generated reports.
• Identify/Inspect the Web Element using page object for UI application and generate test scripts page object pattern for I Request application.
• Map the multiple test scripts in testsuite and run all test suites at one time and validate the issues in HTML report. Generated custom Reports to show business whenever they need.
• Maintained the test scripts in GitHub repository for pull and push files to local repository and work together with project team members (Dev and Business).
• Performed parameterization of the automated test scripts in Selenium to check how the application performs against multiple sets of data.
• Selected the Test Cases to be automated and performed functional testing of the front-end using Selenium Web Driver& created Data Driven framework using Test NG.
• Involved in the regression test planning for the project and identified the critical regression tests.
• Executed the automated regression test cases during every release and executed the daily regression test suites and finding defects assigned to Dev team.
• Executed parallel browser testing on various machines using Selenium Grid and performed cross browser compatibility testing.
• Involved in all testing related documentation at Mainframe.
• Documenting test results and preparing reports, test procedure, configuration for features, training documents for future use.
• Developedautomationscripts inPythonusing Selenium Web Driver validating user inputtestdata and verifying results as per the functional requirements.
• Developed new and updated existing Automation test cases using Selenium Web Driver and TestNG, using Maven as build tool and Jenkins to create and run deployment jobs.
• Worked with end users to generate UAT scripts and to successful completion of UAT testing performed browser compatibility testing.
• Hands on experience on API Testing, Written and API test cases using SOAP UI.
• Validated UI and Database data using SQL Developer.
• Closely working with Dev and Business team to understand and evaluate the requirements.
• Actively participated on daily standup meetings to discuss about the issues facing and get the inputs from Business team to resolve which enhance the product quality.

Environment: Selenium Web Driver, Test NG, Report NG, Java, Team Foundation Server, Firebug, Fire Path, Maven, SOAP Web Services, Python, Restful Services, SQL, PL/SQL, RAD, Oracle.