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Associate Claims Support Resume

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Charlottesville, VA

SUMMARY

  • Dedicated and knowledgable underwriting and claims processing professional with 5+ years of diverse insurance experience.
  • Adept at assessing needs with processes, inventory, and management.
  • Known for confident demeanorand ability to develop and leverage relationships to drive success.
  • A driven, goal - oriented professional with solid communication skills and teh ability to perform a thorough analysis of claims and related information.

TECHNICAL SKILLS

  • Strategic Planning Customer Service & Support Relationship Building
  • Loss Prevention Claims Processing Time Management
  • Underwriting Guidelines Subrogation Account Analysis
  • Policy & Account Investigation Communication Business Operations

PROFESSIONAL EXPERIENCE

Confidential, Charlottesville, VA

Associate Claims Support

Responsibilities:

  • Provided transparency into teh claims handling process, causing an increase in accuracy, efficiency, and client satisfaction.
  • Achieved “Ovation Award” for excellent service provided and creating a thorough 20+ page report regarding a detailed police report and complex insurance claim.
  • Highlighted for critical work done with police reports and photographic images from collision sites, utilized to substantiate and formulate claims.

Confidential, Lynchburg, VA

Parts Specialist

Responsibilities:

  • Managed inventory control methodology by ordering teh appropriate items in alignment with market needs. Worked in collaboration with large-scale vendors to ensure each entity had sufficient products stocked. Completed delivery services to company leaders per company guidelines and desired timeframes.
  • Credited for significant work done to resolve customer inquiries promptly while demonstrating teh ability to obtain highly desired material handling parts.

Confidential, Westchester, OH

Parts Specialist

Responsibilities:

  • Led relationships with vendors locally and abroad to obtain necessary parts. Completed servicing and analysis of large equipment to include forklifts. Provided vital knowledge to warehouse leaders on workplace safety and related equipment.
  • Awarded bronze certification for completing cross-training modules designed for Toyota Sales and Service Writing.

Confidential, Fairfield, OH

Underwriter Assistant UT II

Responsibilities:

  • Served as direct assistant to senior Underwriting team to verify coverage for differing contract types, including home, auto, and umbrella policies. Maintained policies and conducted edits based on renewals to coverage. Performed detailed analysis of risks and performed specialized review of Perils coverages. Facilitated one-on-one training with newly hired Underwriting personnel.
  • Recognized for consistently achieving 95% - 100 % accuracy rating from teh quality control division for superior work with valuation and coverage verification.

Confidential

Underwriter Assistant

Responsibilities:

  • Acknowledged for outstanding work knowledge in construction from inception to completion, provided specific assistance with H03 properties, HO4 rental properties, and HO6 condominiums.
  • Credited for significant work done with umbrella policies valued from $1M to $10M.
  • Aided in transitioning teh underwriting department to accommodate teh acquisition of 2 additional insurance divisions.

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