PROFESSIONAL SUMMARY:

15+ years of IT experience in oracle Siebel Applications. Experiences in the areas such as technical, functional design, analysis, consultation, configuration, development, project management, maintenance and production support.

TECHNICAL SKILLS

CRM Applicatio: nSiebel 7.5.3/7.7/7.8/8.1.1.7, IP16 and IP19 Sales, Call Center, Marketing, Field Service, Life Science(ePharma), Finance/ Insurance, ePublic Sector and Public Sector

Siebel Technical Details: Siebel 7.5.3/7.7/7.8/8.1.1.7, IP16 and IP19 Tools, Business Component, Business Service, Workflow Policy, Workflow Process, Assignment Manager, EIM, Order/Samples management, Server Administration and Siebel Encryption and Case Management

CRM Integration: Web Services, MQ Series, Http Interface, EAI and EBC

Operating system: Windows Server 2000 through 2008 R2 and Windows 95 through 7.

RDBMS & Tools: Oracle 10g/9i, SQL Server 2005, Toad, SQL Navigator

BI/ETL Tools: OBIEE, SQL Loader.

Data Quality: First Logic’s 2.10C/XI

Helpdesk Tools: Remedy Helpdesk, Redmine.

Software: PL/SQL, MS Word, MS Excel, MS PowerPoint, Visio, XML

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Siebel Business/Function/Technical Consultant

Responsibilities:

• Siebel Public Sector 8.1.1.3 integrated with IIR Data Quality tool for Contact and Account cleansing and Data Matching. Customization and configuration of case and Contact management.
• Data migration from Tiger Application.
• Integrating and fixing Siebel 8.1.1.3 and IIR 2.83 Data quality in contact personal address cleansing.
• Upgrade IIR to 9.01
• Upgrade Siebel to 8.1.1.10
• Implemented Experian Data Quality for Account and Contact address standardization
• Working on upgrading Siebel to IP16
• Send a calendar event setup from an activity through an eMail.
• Upgrade Siebel application from 8.1.1.10 to IP16
• Implement TLS 1.1 and 1.2 security on webserver and SISNAPI calls
• Implement changes using JQuery, Angular JS and UI.
• Good knowledge of business functionality flow and technical components involved in each functional process.
• CreatedFunctional and Technical Documentsto define Interface betweenSiebel Applicationand external applications.
• Interface with client and obtain all necessary signoff for documents.
• Led the effort to create the interface between Siebel and external applications using Siebel Applications and Siebel Configuration tools.
• Performed requirements gathering, prepared Use Cases, process flows and state diagrams.
• Involved in the User Acceptance phase and Post implementation support and single point of contact with client in project for carrying out the requirements and changes.
• Involved in Proof of Concept and Designing the solution to meet functional requirements.
• Knowledge of full requirement analysis for Business process.
• Committed team player with multitasking capabilities.
• Implement SSO with ADSI configuration.
• Upgraded Siebel system to IP 19 in Dev and working to upgrade in TEST.

Confidential, Arlington, VA

Siebel Technical Consultant

Responsibilities:

• Upgrade of Siebel application is performed individually.
• Upgraded the system from 7.7. To 8.1.1.6
• Setup the environments Development, Test and Production.
• Upgraded SQL Server from 2000 to 2008.
• Involved in Function specification and Technical Design Documents.
• Setup Development, Test and Production environment for the users.
• Configuration of application to meet the customer’s business processes
• Email templates to for standard outbound email functionality.
• Workflows to send automated emails.
• Setup different programs and the eligibility criteria.
• Data control between programs and different users of the system.
• Setup training environment for the users.
• Created golden data set for training environment.
• Developed code to auto load the required transactions set in training environment.
• Setup customer and employee portal user’s creations and reset the passwords.

Confidential, WV

Siebel Technical Consultant

Responsibilities:

• Replaced existing system Oracle on Demand and third - party email system with Siebel On Premise.
• Data load from existing system.
• Designing solution implementation strategy
• Configuration of application to meet the customer’s business processes
• Involved in creation of Technical Design Documents based on functional specifications.
• Designed BI Reports
• Email templates to for standard outbound email functionality.
• Workflows to send automated emails when SR is created or updated.
• Workflow to create an SR based on inbound email.
• Designing solution implementation strategy
• Estimated the efforts of the requirements given by the client, by using Function Point analysis.
• Prototypes for Demos to client
• Reengineer its business processes to adapt to the new technologies.
• Translate the business requirements into system requirements for the development or configuration.
• Configuration of application to meet the customer’s business processes
• Design and developed workflows for Online User Registration and forgot password
• Design EBC for accessing the external data and also for improving the search performance on Siebel data.
• Worked on encrypting the data.
• Provided solution for search operation on the encrypting data.
• Worked extensively on Access Groups and User lists for restricting the data on the customer portal based on the user profile.
• Provide ongoing Siebel application support and maintenance of the Siebel environments, including application monitoring, issue resolution, fail-over and fail-back testing.
• Analyzed Siebel Marketing Module for implementation.
• Played a role in the creation of new technical environments and establishing appropriate standards and strategies for these environments
• Trouble shooting Memory Leaks, and Failures in Siebel and Actuate Servers / Siebel Components with the help of Siebel Support.
• Manages Siebel servers monitoring the logs and file systems. My tasks include installation, monitoring, administration, backup and recovery, troubleshooting, and tuning.
• Involved in regular activities like reviewing all Environment requests and Environment Maintenance activities such as Repository Migration (Dev2Prod), GenB Script, Code Migration and all other necessary files into Siebel Servers.
• Worked with Pick lists, Pick Applets, Drilldowns, LOVs and Associate Applets.
• Configured using Siebel tools to define/modify applets, view, screens, Joins, Links, and Business Components to meet the client requirements.
• Created multiple workflow processes to address various business scenarios.
• Developed PL/SQL for reading the data from file and insert the data into EIM tables.

Confidential, Syracuse, NY

Siebel Developer

Responsibilities:

• Technical design of Siebel application with respect to business requirement using Siebel tools.
• Customized First logic Tool to meet the requirement of the Confidential .
• Implementation of Siebel Smart scripts for Tier1 business processes.
• Involved in Installation of First Logic Tool in the Siebel server, Configuration of First logic eDQLink with Siebel Server. Involved in preparation of Unit Test plan, Unit Test Execution, System and Integration Testing.
• Designing the application architecture.
• Programming and Testing. ·Designing forms.
• Authored input validation functions.
• Developed database tables testing and fine-tuning of SQL queries.
• Responsible for Creation of reports using Crystal Reports.
• Programming and Testing. ·
• Designing forms.
• Authored input validation functions.
• Developed database tables testing and fine-tuning of SQL queries.
• Responsible for Creation of reports using Crystal Reports.