SUMMARY

• More than 7 years of experience working with Salesforce.com CRM both as Administrator and Developer in Salesforce.com Sales, Service cloud.
• Experience in Development, Administration, Configuration, Implementation, Lightning and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Experience in understanding business requirement to design the required entities like custom objects, creating the relationships and junction objects.
• Developed Apex classes using other platform based technologies like Visualforce.
• Experience in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
• Proficient knowledge of Governor limits. Experience in optimization of existing code in accordance to the governor limits.
• Experience in Territory management and designing Sales Territories to manage Regional donor management associates.
• Worked on Event Monitoring such as Transaction security policies to track user Logins and data Export.
• Worked on Security vulnerability assessment tool i.e. Eratocode.
• Experience in data migration from Excel Sand Legacy Systems using Data Loader, Import Wizard other integration tools like Apex Data Loader .
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based, and portals based object oriented enterprise applications.
• Participated in all stages of Software Development Life Cycle (SDFC)i.e., System Analysis, Design, Development and Testing Expertise.
• Experience in creating various Reports (summary reports, matric reports, pie charts, dashboards and graphics) and Report Folders.
• BuiltLightning ComponentTab for Salesforce 1 Navigation and Custom Applications inLightning Experience.
• Used refined global search inLightningby developing Apex classes and Controllers.
• Experience in using Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Designing and implementing standard based web application using Java and JavaScript
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Experience in using declarative features like validation rules, workflows, dynamic approval process, sharing rules, Duplicate rules and Matching rules automation for satisfying complex business process automations.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Integrating Salesforce to other systems by exposing Apex class as Rest & SOAP Web service classes and by consuming web services of external system.
• Maintained security around user accounts, sharing rules, user roles and profiles, field level security, group permissions and license assignment.
• Experience developing data integration/imports to/from Salesforce.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Expertise writing test classes& building triggers, batch classes, invokable and future methods for unit testing.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Fluent in Salesforce Query and Search Language (SOQL and SOSL).
• Hands on experiencein Administration setup like manage Users, Security Controls, Data Management, Creating Roles, Profiles and Integration with Salesforce web services.
• Good knowledge in Sites.
• Experience in Installation of Salesforce AppExchange Apps, configuration and maintenance of user security permissions in compliance with organizational needs.
• Worked with Sales, Service, Marketing Clouds Users, Code, and Processes.
• Troubleshoot issues raised by users and provide prompt resolution and escalate to senior team members within the internal team or Premier Support as necessary.
• A team player with strong work ethic, a positive attitude and ability to make the best use of individual resources. Committed to excellence, and a prudent developer with strong problem-solving, analytical skills and communication skills.

TECHNICAL SKILLS

SFDC Technologies: Standard objects, Workflow & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Dashboards, AppExchangeEclipse, Salesforce.com, Force.com IDE, ApexDataLoader

Configuration skills: Record Types, Field Level and Object level security, role hierarchies, sharing model, Workflow: time-dependent actions, field updates, email alerts, task creation. Reports, Dashboards, CTI Adaptors, Process builder, Formula Fields and Cross Object Formula Fields, Overall User Management Security and Sharing Model.

Languages: Apex, SQL & PLSQL,C,JAVA

Operating systems: UNIX, Windows 95/98/NT/2000/XP/2003, MS-DOS

Technologies: GitHub, JIRA, CPQ, SharePoint, Visio, GIT, Eclipse IDE

Web Technologies: HTML5, JavaScript, Java, CSS and Angular, power point, Share point,, MS Office

PROFESSIONAL EXPERIENCE

SFDC Developer/Admin

Confidential, Plano, TX

Responsibilities:

• Working on Agile methodology where requirements, design, testing, deployment needs to be done as early as possible.
• Worked on Event Monitoring to monitor the user login events, and data Export activities.
• Create Apex class for Transaction security policy to track user Login activities.
• Worked on Eratocode tool to Audit and vulnerability assessment of Salesforce orgs
• Worked on security vulnerability mitigation solutions (i.e.. Dynamic code Execution, cross site scripting vulnerabilities, and sensitive data vulnerabilities, License etc.).
• Worked on setting up and designing Territory Management .
• Worked on Territory Assignment rules so that all Accounts in Salesforce get automatically get assigned to the right territory and their respective Sales Team. With constantly updating the Sales Teams on these territories as to keep the system up to date and realigning the data in Salesforce.
• Working on Designing Custom Validation Rules, Triggers, workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Created Schedule class which run every day and Email Notifications to users when password is going to expire in salesforce.
• Designing/Testing Visualforce pages, Apex Triggers, Apex Classes, Apex Test Classes on Salesforce Sandbox environments.
• Experienced creating Apex Classes, Apex Triggers, Visualforce Pages to develop custom business logic.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes the Lightning component look and feel better.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to the component.
• Worked on Salesforce.comStandard Object’s such asAccounts,Contacts,Opportunitiesand Cases.
• IntegratedSalesforce.comwith external systems likeSnowflakeandTableau usingSOAP APIandREST API.
• MigratingMetadatafrom one sandbox to another sandbox usingJenkins Tool
• Created manyLightningComponentsand server-side controllers to meet the business requirements.
• Investigated the defects that were opened on ongoing basis, identified the solutions and discussed the same with the development team to create the required patches in the forth coming releases.
• Investigating upcoming Release updates and critical updates and its impacts on the org and finding the right solutions. worked on different data migration tools like,Apex Data Loader, Force.com Migration tool,Salesforce ImportandExport Wizard.
• Worked on Finding root cause for the and fixing it when there is a data mapping issue from external systems.
• Experience working with integration features such as callouts, future methods, batch and scheduled apex, REST and SOAP APIs.
• Worked on Salesforce DX for continuous integration and used tools like GitHub for version control and Jenkins for deployment.
• Data migration from external systems to sales force using Data Loader.
• Worked extensively on APEXTriggers, APEX Classes, Apex Test Classes, Visualforce pages to fulfill various business requirements.
• Implemented Sensitive data controls on Note, Task and Case objects.

Environment: Saleforce.com, Sales cloud, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, HTML, CSS, Email Marketing,, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, visual studio code, GitHub, Jenkins.

SFDC Developer/Admin

Confidential, Houston, TX

Responsibilities:

• Data migration from external systems to sales force using Data Loader.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards and Custom Objects.
• Created different Process builder and Approvals for various campaign processes.
• Created Workflow rules and schedule them to send an email to customer at certain interval time.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Work with Asset Managementmarketingteam, internal staff and production team to plan and execute development cycle.
• Working with management and end-users to create and manage workflow rules, data validation, processes and flows.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Created Visualforce Pages and making it available to public using sites.
• Created Force.com Sites for external users and configured public access to accommodate data access in visualforce page.
• Created lightning style sheet and attached to visualforce page to enrich UI.
• Written Triggers on Lead object with auto populating values when customer submit the survey.
• Writing Apex class to Manually Create Accounts, Contacts, Opportunity and Other custom objects from Lead.
• Experience working on batch class, schedule class to send email to salesforce everyday with the leads that are assigned to them.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Streamlined Approvals actions across credit team and updating related fields.
• Manage operational requests and troubleshoot issues, working with diverse user groups.
• Usedfield level securityalong with page layouts inLightningto manage access to certain fields.
• Developed Visualforce Pages Alternates forJava Script Codes and Sharing Visualforce pages betweenClassicandLightning.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created Duplicate rules and matching rules to prevent user creating duplicate records.
• Deployed the changes from sandbox to production using Change set and other tool as needed.
• Works within established procedures to develop, test, implement, and maintain application software.
• Experience in sales and service cloud implementations and customizations.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Knowledge on creating Visualforce Dashboards, sharing rules.
• Managed users, hierarchical roles, profiles, security controls.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Marketing cloud Admin

SFDC Developer/Admin

Confidential, Minneapolis, MN

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards
• Worked on supporting tickets in the following area: Roles, Profiles, Access Settings, Workflow Rules, Validation, creation and modification of fields and page layouts, upload of data
• Created summary reports, matrix reports, Charts and Dashboards to assist the business team
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Visualforce Pages forLightning Experience, Alternates forJava Script Codes, Sharing Visualforce pages betweenClassicandLightning.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Developed Custom Objects, Custom Reports, and dashboard and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created and deployed Several Reports using salesforce.com platform.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Utilizing Desktop Integration for Salesforce for Outlook.
• Developed and deployed workflows and approval processes for opportunities and products / assets management.
• Integrated different applications using SOAP API.
• Created and used Email templates in HTML and Visualforce.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Sales cloud, Sandbox data loading, Eclipse IDE Plug-in, Windows .

SFDC Developer/Admin

Confidential, Paramus, NJ

Responsibilities:

• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Created various Reports (Summary reports, Matrix reports, Pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various reports and door different user profiles based on the need in the organization.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).
• Migrated financial transactions using Data loader tools that enabled ease of account reconciliation of various journal accounts.
• Used SOQL and SOSL for data manipulation.
• Designed web pages in Visualforce for capturing various customers’ data.
• Developed User Interface using Apex controllers, Visual Force and Force.com IDE
• Created the Reports and Dashboards as per the business requirements.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Worked on Process Builder based on the requirements.
• Migrated the code/components from Sandbox to other Sandbox using Change set.
• Experience with Salesforce Service cloud implementation and Sales cloud.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components & Controllers), UAT Server,, SOSL and SOQL, HTML, CSS, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, Java Script, Eclipse, Apex Triggers, Windows.

SFDC Developer/Admin

Confidential

Responsibilities:

• Gathered detailed design specifications and strategies which were utilized by the functional team and the development team for performing detailed development and testing on business applications. Involved in requirements, design, planning, and implementation and testing phases.
• Coordinated with the users to gather and analyses the business requirements
• Used various Core Java concepts such as Multi-Threading, Exception Handling, Collection APIs to implement various features and enhancements. Co-ordination with offshore team on development activities.
• Worked actively with the Development team, providing assistance with programming issues and post production bugs.
• Implemented theWeb ServicesthroughWSDLin the Salesforce.com for outbound messaging.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Experience using web API’s with XML, SOAP & REST.
• Involved in Working with Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Implemented REST messages for communication between web service client and service provider
• Worked on Cascading Style Sheets and HTML pages to display static data content.

Environment: JavaScript, JSP, HTML, 8, Soap UI, MySQL CSS and jQuery, Validation Rules, Workflow Rules, Approval Process, Custom Objects, Data Loader, Workbench, Escalation rule, Eclipse IDE, Change Sets.

Software Engineer

Confidential

Responsibilities:

• Gathering client’s requirements and documents for PeopleSoft applications from the clients; and evaluating, analyzing and researching their requirements and preparing reports and documents and providing them solutions.
• With structured analysis and planning, Technical documents are prepared containing process flow, its impact, pseudo code and objects to develop; and also identifying the flexibility of technology to meet the requirement.
• Building, maintaining or modifying people-codes and SQLs using application designer and oracle SQL tool to meet technical specification and requirement; Creating batch programs, jobs, and scheduling them periodically to generate reports or synchronization of data.
• Giving support to clients on the issues facing by clients in PeopleSoft in production phase by finding the source of issue, then analyzing the log and trace files ; and debugging the issues and finally fixing it.
• Migrating programs to testing or production environment using migration tool such as STAT, and monitoring batch programs, jobs and performance of programs after implementation.
• Providing post-release technical support to end users/other teams and making appropriate changes to the system based on the feedback, including debugging, improving application performance and enhancement of functionalities as per client’s scenarios.

Environment: PeopleSoft 9.1 Modules - GL, Travel and Expense, AP, AR, Integration, People code