SUMMARY

• Having 8 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications and migration from classic to lightning, lightning component development.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Service clouds and Force.com platform.
• Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.
• Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Worked on customization of visualforce to have lightening experience for desktop and mobile applications.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, PageLayout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, Posting a Chatter post, Email Alert, Invoking an Apex Class.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Involved in developing salesforce LighteningApps, Components, Controllers and Events.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Proficient with tools Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visualforce pages and changing meta-data components; Force.com Explorer and Workbench Querying and testing REST web services.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools, ChangeSet and Eclipse IDE.
• Proficient in dealing with functionalities related tosales cloud&service cloud.
• Worked with theFinancial service cloudto integrate the business model and to increase the productivity.
• Used Financial force to automate and steamline financial operations on salesforce platform
• Having extensive experience with different methodologies Agile, RAD, Rational unified process and Waterfall.
• Strong experience with databases Oracle 11g/10g/9i, MS SQL 2008 R2/2005, My SQL in writing SQL queries, PL/SQL Procedures, Functions and Triggers.
• Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.
• Interacted with Customers in requirements gathering, brainstorming sessions, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.
• Delivering service everywhere through Field service lightning, omni Routing, Social Customer Service.
• Proficient with Object Oriented Programming and development web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS

CRM: Salesforce CRM, Siebel CRM, Microsoft Dynamics CRM

Salesforce: Apex, Visualforce, Controllers, Triggers, Batch & Schedule classes, Salesforce1, Lightning (Components, Apps, Events), Web Services, SOAP, REST, Sales cloud, Service cloud,Force.com Platform, Sites, Knowledge, SOQL, SOSL, Reports, Dashboards.

SFDC Tools: Eclipse, Developer Console, Workbench, Force.com Migration tool (Ant based), Force.com Explorer, Data Loader, Excel Connector, Command line Data loader, Cast Iron

Languages: Java, J2EE, Servlets, JST, Struts, Hibernate

Web Technologies: XML, HTML5/4, CSSS3/2, JavaScript, jQuery, AngularJS

Application Servers: Apache Tomcat, Sun Web server, Resonate, WebSphere 4.0/4.1, Tomcat 6.0, JBOSS 5.

Databases: SQL, PL/SQL, Oracle 11g/10g/9i, SQL Server 2008/2005, MySQL

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia

SFDC Lightning Developer/Admin

Responsibilities:

• Performed the role of Salesforce developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
• Working on Sales Cloud, i.e. Account, Account Team, contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.
• Working on Service Cloud i.e. Case, Approval Processes, Milestones, OmniChannel Routing Configurations, Skill based routing, Public Groups and Queues management.
• Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Involved in developing salesforce LighteningApps, Components, Controllers and Events.
• ImplementedSalesforceLightningComponents for small set of users for customizing reports and dashboards.
• UtilizedLightningConnect to get real time data from external system.
• I was Involved in developing Salesforce Lightning applications usingLightning Components, Controllers and Events and used custom CSS in the components.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
• Expertise in using Eclipse IDE, Force.com and site.com, communities. Implementation ofSalesforce.com SalesCloud andMarketingCloud.
• Configuresalesforceintegration user along with configuration insalesforce.
• Support the EmailMarketingManager in the development of new business requirements.
• Experience working with theFinancial Services Cloudto provide personalized service to the client and increase the productivity.
• Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
• Involved indatacleanup and mapping indatamigrationproject.
• Worked on Sales and Service Cloud communities sharing business process extend them across offices and departments, and outward to customers and partners.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Reports, Dashboards, Email Services, Apex Language, Visualforce Pages, Components and Controller, Data Loader, Apex classes, Apex triggers, JavaScript.

Confidential, Atlanta, GA

Salesforce Administrator/Developer

Responsibilities:

• Worked with the business group for requirement gathering throughout the planning and implementation.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC).
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.
• Involved in creating gap analysis document, clearly identifying the data, business process & work flows of the organization with respect to salesforce.com implementation.
• Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity and created custom Objects, Fields of various data types and established relationships using Lookup, Master-Detail and created Junction objects.
• Experience in implementation of salesforce.com applications likethe Sales, Service and Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Created Custom-Apps, Objects, Fields, labels, settings mapped and integrated the fields to Xpression software via middleware TIBCO using web services callout.
• Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
• Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Managed search layouts and created page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Page layouts to organize fields, custom links, related lists & other components on a record detail and edit pages.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports Dashboards.
• Performed various testing including Regression, integration, System Testing.

Environment: SaleForce.com platform, Service Cloud Validation Rules, Sharing Rules, Public Groups, Workflow Rules, Approval Process, Reports and Dashboards, Apex, Triggers.

Confidential, Harrisburg, PA

Salesforce Admin

Responsibilities:

• Involved in implementing and configuring Salesforce CRM both on Sales cloud and NPSP for setting up different modules like Corporate Engagement, Donations, V4s and Community as per client needs.
• Hands on experience working with stakeholders and end users in gathering requirements.
• Managed integration from third party app exchange for various tools like - Docusign, LinkedIn, Twillio, LiveMessages, ConstantContact
• Experience in setting up different environments instances for both in Sandbox and Production.
• Experience in configurations SSO set up with G-suite, Email relay setup SMTP, Lightning for Gmail, Lighting sync
• Experience with Data cleansing, mapping and migration with import wizard and dataloader tools.
• Experience in creating different Validations rules, Workflows, Approvals for various process automation implementation.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements and created security rules and public groups and assigned users based on their roles.
• Extensively worked on security settings like Sharing Settings, Permission Sets, Delegated Administration, managing Page Layouts and Field Level Access
• Used Trello for managing the sprint in agile environment and strong knowledge of bug tracking tool like Jira.
• Working knowledge of Roles, License Management, Profiles, Record Types and Page Layouts for different modules.
• Worked extensively with the QA team for designing and reviewing Test Plan and Test Cases for the User Acceptance testing in Sandbox environment.
• Created various user guides and user training based on test cases.
• Pushed the data and different components from Sandbox environment to Stage and then to Production environment through change sets and have sound knowledge of different deployment tools

Confidential

Salesforce Admin

Responsibilities:

• Worked extensively on creating and cloning different profiles for users to give them required access level based on CERD field level access.
• Created permission sets to give leverage on certain access to different users.
• Involved in data import using both Import Wizard and Data Loader.
• Created various reports to analysis the current usage of limited licenses in the organization for non-profits
• Involved in managing organization Reports & Dashboards as per the user requirements.
• Worked on de-duplicating records and have hands on experience with third party tools from AppExchange
• Involved in research and analysis of wealth engine tools for data analytics and reporting

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Reports, Dashboards, Security settings, Sandbox Instance, AppExchange apps.