SUMMARY

• Over 5 years of experience on Salesforce CRM platform as certified administrator and developer using Force.com, Apex and Visual Force and other web tools.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules and Assignment Rules.
• Experienced in creating the Lightning components and Lightning Applications.
• Proficiency in SFDC Administrative tasks like creatingPage Layouts, Approvals, Dashboards, Actions, Tasks and Events.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Experience working in Agile methodology, Scrum methodology, Waterfall modeland Test - driven development.
• Proficient in Data Migrationfrom Traditional Apps to Salesforce UsingData Loader Utility.
• Experienced in Salesforce.com Live Agent Console setup in Service Cloud.
• Proficient in dealing with functionalities related to sales cloud and service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API and Force.com Rest API.
• Have good working knowledge in querying salesforce.com database usingSOQL and SOSLqueries using Force.com Explorer.
• Deployed Salesforce components usingmeta-data APIacross variousSandboxandProductioninstances withChange Set, Eclipse and Force.com Migration tool.
• Hands on experience in buildingReports, Dashboards and Analytics Snapshotfor Standard and custom Report types for the business users and management.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Expertise inLightning app builder(salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• DevelopedLightning Component Frameworkand built Lightning component using aura framework.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component and Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Workflows, Dashboards, Reports, Sandbox development and Testing

Salesforce API Tools: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

Languages: C, C++, Java, PL/SQL, Apex, Ajax, C#

Operating Systems: Windows NT/2000/XP Pro/Vista, Windows Server 2000/2003/2008, Macintosh, Linux, Unix

Web Technologies: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, jQuery, OOD

Version Control Tools: CVS, ClearCase, Subversion, VSS

Web Services: SOAP, Cast Iron, WSDL, XML, JSON, REST

Databases: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

PROFESSIONAL EXPERIENCE

Confidential - Baton Rouge, LA

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering requirements for implementation and documented the software and business requirements
• Collaborated with team players to identify the needs, gather ideas and implement solutions by customizing various Standard Objects and other platform-based technologies such as Visualforce, Force.com API and Web Services
• Created process flows utilizing the software development life cycle and agile development methodology and developed integration solutions based on Service Oriented Architecture (SOA)
• Developed salesforce Lightning applications (such as components controllers and events) and worked with Aura framework and SLDs
• Created various Summary Reports, Matrix Reports, Pie Charts, Dashboards and setup Report Folders to authenticate users based on their profiles with permissions and Configured Salesforce
• Worked with salesforce.com objects like Accounts, Contacts, Leads, Opportunities and created Custom Objects based on business need and implemented picklists, dependent picklists, lookup relationship, master-detail relationship, formulas to the custom objects
• Developed and implemented Wizard for APPTUS CLM to handle conditionality over Tabs, Sections and Cross Section Conditionality Questions to generate the Agreement
• Managed and kept data clean flowing between salesforce.com platform and other data sources
• Created Reports and Dashboards and worked on Data Loader by uploading close to million records and experienced in cleansing and de-duplicating bulk loads
• Developed Visual Force Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development
• Used the Full Copy Sandbox for testing and migrated the code to the deployment instance after testing
• Developed Web Services callouts from Salesforce to External applications using SOAP and REST API
• Worked on customization of Visual force to havelightningexperience for desktop and mobile applications.
• DevelopedSalesforceLightningApps, Components, Controllers and Events
• Developed Batch jobs to run on hourly and daily basis
• Customized existing Visual force to align withSalesforcenewLightningUI experience
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects
• Designed, developed and deployed Apex classes, Controller classes, Extensions, Batch apex, Schduler apex classes for various functional needs in the application
• Involved in setting up lead management, case management to web-to- lead, Web-to case, Email-to- case.
• Using service console for customer community. Community is using custom visual force pages to provide enhanced look and functionality
• Worked extensively using Cast Iron as an integration tool and experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron
• Created Workflow Rules, Email Alerts, Field Updates and defined related tasks
• Worked on Salesforce.com integration with External JAVA Applications to capture Accounts, Contacts and using REST API by configuring Connected App
• Documented Sales process, third-party integrations for Sales and Operation Departments

Environment: Salesforce.com Platform, Sales Cloud, Service Cloud, SOA, Community Cloud, Lightning Components, Apex language, Visualforce (Pages, Components and Controllers), Data loader, S-Controls, JavaScript, Apex Triggers, Apex Classes, cast iron, Reports and Dashboards, Sandbox, Security Controls, Apttus CPQ, Email Services, Workflow and Approvals, SOAP, HTML5, JavaScript

Confidential, Austin, TX

Salesforce Developer/Admin

Responsibilities:

• Implemented service cloud for the client to support end users.
• Used Service cloud toolkit to develop custom functionality in service cloud console.
• Implemented Marketing and Sales processes covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Implemented app-exchange applications.
• Integrated Apex with External services by making callouts that used SOAP
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers.
• Worked on Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Modified simple workflows to in corporate Email Alerts and Field Updates.
• Scheduled retrieval of report data to be used with Analytic Snapshots.
• Worked with Formula fields for calculation, related object display, integration and data realization.
• Defined permissions for Profiles and Administrative permissions to grant/deny users access to platform features.
• Setup Audit Trail to gather information about client usage.
• Monitored, managed and improved Sales Database quality by leveraging tools (Apex Data Loader, Salesforce Data Loader) to standardize, consolidate, update and mass import/delete data as required.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data consistency.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked inAgile project model and involved in documenting IT Stories and scoping sprints.
• Worked with Standard Controllers and record identifiers to implement automatic record retrieval and display/update a record's data, bind input fields to new records, display warning and error messages, create links for form processing, place command buttons and create custom messages, implement nested Visualforce pages.

Environment: Salesforce.com CRM Application Platform, Service Cloud, Apex Language, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, CTI toolkit, Workflows, Process Builder, Flows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production Environment

Confidential 

Salesforce Administrator

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements onForce.com PlatformandForce.com IDEPlug-in usingEclipse.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrganization Wide Defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation Rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Help users withChatterteams/Groups and follow application as well.