SUMMARY

• Salesforce Certified Administrator and developer, possessing over 6+ years of IT experience in Software Development Life Cycle SDLC which involves requirement gathering, analysis, design, development and testing of applications using Salesforce.com CRM, Force.com platform and Java.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, Users, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email notifications and Templates, Outbound Messaging, Tasks, Events and Actions, Creating Flows, Process Builders, Workflows, Approval Process, Reports and Dashboards.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Implemented Security and Sharing Rules at Object, Field, and Record Level for different users at different levels.
• Implemented various fields such as Pick list, Dependent Pick list, Multi-Pick list & Custom Formula Fields, Lookups, Junction Objects, and Master-Detail Relationships.
• In-depth experience in CRM business processes like Campaign Management, Lead Management, Contact management, Order Management and Case Management.
• Implemented Email-to-casefunctionality.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers, Controller Extensions), Testing Methods.
• Proficiency in installing App Exchange applications.
• Prepared Unit Test Cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.Experienced in handling Production releases.
• Hands on project experience in developing Lightning Applications and Components. Developed salesforce Lightning applications using Lightening components, Lightning Web Components, controllers, and events and used custom CSS in the components.
• Experience developing Custom UI with AJAX functionality using Visual force pages, Visual force Tags, Attributes. Proficiency in installing App Exchange Applications.
• Wide exposure to Test Management tools such as Jira, Agile Acceralator.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Experience in writing SOQL, SOSL queries.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool, and Change Set.
• Experienced in Web technologies like HTML5, CSS3, JavaScript, JQuery and Java technologies like JDK, J2EE, JSP and Servlets.
• Excellent domain knowledge on Applications: CRM, Finance and Retail.
• Committed to excellence, self-motivator, quick-learner, diligent, team-player, and a prudent developer with strong problem-solving skills and communication skills.

TECHNICAL SKILLS

Force.com tools: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, packaging and migrations, Force.com IDE (Eclipse).

CRM tools: Salesforce.com

Salesforce Technologies: Apex Language, Apex Classes/Controllers, lightning components, Lightning Web Components, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, flows, process builder, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Service Cloud, Communities, Sandbox development and Testing.

Salesforce tools: Eclipse, Force.com Eclipse IDE Plug-in, My Eclipse, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook Force.com Platform (Sandbox, and Production)

Web Technologies: HTML, CSS, XHTML, XML, JavaScript, AngularJS, AJAX.

Programming Languages: Java, Apex, C, C++, SQL, SOQL, SOSL.

PROFESSIONAL EXPERIENCE

Sr. Salesforce developer

Confidential, Columbus, OH

Responsibilities:

• Develop end-to-end scalable and performance-driven solutions on Force.com platform using Configuration and Customization which includes APEX Class, Triggers, Visualforce pages, Lightning components, Lightning web components, Batch jobs, Scheduled Jobs, Queueable Jobs, future jobs etc.,
• Participate in functional specification design sessions and technical architecture sessions with product owner and technical architect correspondingly.
• Work on Customization that includes web technologies like JavaScript, jQuery, HTML, CSS, Lightning Design System (LDS) and Aura Framework, Lightning web Components.
• Migrate/Deploy changes from development to test to production environment(s) using changesets, Eclipse IDE and troubleshoot deployment failures/bugs if any.
• Participate in daily scrum meetings, analyze user stories, identify/resolve gaps in functional user stories/business requirements
• Perform independent code reviews and write unit/integration test cases to achieve greater than 90% test coverage org. wide.
• Provide support for Production bugs.
• Review peer Salesforce developers for Technical Design, best Coding practices and code within governor limits.
• Worked onapex REST web serviceclasses for inbound calls to salesforce.
• Create enterprise integrations with (ETL) tools, such as IBM Cast Iron and third-party products from Salesforce AppExchange.
• Created Forms in Form Assembly by Integrating Form Assembly with salesforce.
• Build custom conga templates in word and excel using Conga Composer. Developed these templates for emails to merge fields from salesforce custom fields to word, PDF documents.

Sr. Salesforce developer

Confidential

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC)
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Development work is done using AGILE methodology with strict budget and timelines.
• Implemented Agile Methodologies, i.e., Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.
• Highly involved in customizing the Salesforce functionalities like custom buttons, custom/standard objects, tabs, and validation rules, workflow rules.
• Designed various HTML Email templates for Auto-Response to customers. Implemented profiles, audit trail setup, and field level security.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
• Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
• Implemented Apex Scheduler and triggers to invoke Apex Classes at regular intervals and to trigger them at some particular events.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed a CRM marketing automation strategy and executed a lifecycle marketing to increase retention using email and other strategies.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Prepared custom objects and reports using sales force Lightning Experience.
• With the Lightning Experience system, created pixel-perfect designs and applications for a very professional user experience.
• Worked in creating lightning components using the UI in Enterprise, Performance, Developer editions or sandbox. Customized the objects, Tabs using the salesforce Lightning Experience as per the requirement.
• Designed and Implemented Lightening pages using lightening Apps andAura Framework.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Worked on customization of visual force to have Lightning Experience for desktop and mobile applications. Created insightful dashboards, including underlying reports, to be primarily viewed in Salesforce Classic & Lightning Experience as well.
• Customized the interface with Visual force pages and various visual force components and controls.
• Responsible for all the activities related to (migration) configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used JavaScript, CSS, Ajax for performing validation and assigning style sheet to the visual force page respectively along with some concepts of Aura Framework are used, developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatica mappings
• Designing UI screens and file transition process flow.

Environment: Salesforce.com, Salesforce API, Force.com, Apex classes & triggers, Visual Force (Pages, Components & Controllers), Data Loader, Lightning components, SOQL, SOSL, JavaScript, HTML, Developer Console, Custom/ Standard Objects, Tabs, Record Types, Aura Framework, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, GitHub, ETL, JavaScript.

Salesforce Admin/Developer

Confidential

Responsibilities:

• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Collaborated with different business colleagues to assemble and record the prerequisites. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Performed the detail analysis of functional and technical requirements, designed & deployed the custom objects. Created Many to Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Opportunity, Campaigns, Reports, and Dashboards.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization. Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Build applications using the Eclipse IDE. Loaded the JQuery JS file as a Static Resource in Salesforce
• Developed Apex Classes, Apex Triggers and Controller Classes for various functional needs in the application.
• Used @Http Get and @Http Post annotations for creation of restful Web service AP.
• Used GitHub, Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to QA.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Extracted the Salesforce CRM information into BI Data Warehouse using Force.com API/Informatica to provide integration with oracle financial information to perform advanced reporting and analysis.
• Deployed Salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.

Environment: Salesforce.com, Salesforce API (SOAP, REST), Apex Language, Triggers, SOQL, Visual Force, Change Set, CLM, Service cloud, Data Loader, Custom Objects, Workflows & Approvals, Email Services, Custom Tabs, HTML, CSS, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE plug-in, Sharing Rules.