Senior BMC Remedy Developer Resume

PROFESSIONAL SUMMARY

Confidential

Senior BMC Remedy Developer

Responsibilities:

Configure, customize and maintain BMC Remedy ITSM suite (Incident, Change, Service Request) and Foundation Data (CMDB) module in multi - tenancy environment
Create and maintain Service Catalogs via Service Request Management (SRM) module
Develop Remedy customizations and custom applications to fit user requirements
Administer and maintain Remedy DWP / Smart IT front end user interface
Create and maintain templates for Task, Work Order, Incident and Change modules
Integrate Remedy ITSM with external client systems via web service
Diagnose technical issues and follow up with BMC support to resolve them; applying patch fixes when required
Migrate incident tickets from legacy system into Remedy ITSM
Perform daily administrative function to grant and maintain Remedy access for user community
Develop and maintain custom reports with BMC Remedy Smart Reporting

Environment: Remedy 20.02, BMC Remedy Smart Reporting, BMC Remedy DWP / Smart IT

Confidential

Senior BMC Remedy Analyst T

Responsibilities:

Develop and maintain custom inhouse Remedy applications and workflows to support business operations
Perform daily administrative function to grant and maintain Remedy access for user community
Develop automated jobs using BMC Attrium Integrator to extract, transform and load (ETL) legacy data
Develop database materialized views to support custom reports developed in Crystal Reports
Diagnose technical issues and follow up with BMC support to resolve them; applying patch fixes when required
Configure BMC Discovery (ADDM) to inventory all network devices and maintain relationship dependencies of each device
Develop migration plan to transition to latest BMC release version
Provide on call support on a rotational basis

Environment: Remedy 8.1, Atrium Integrator, BMC Discovery (ADDM), Linux, Oracle 12, Crystal Reports

Confidential

Senior Remedy Developer

Responsibilities:

Develop Remedy applications to meet teh business operations of various departments
Integrate external systems with Remedy via Web Service and Remedy APIs (Prime Biller and ETMS)
Customize Remedy ITSM module to tailor teh needs of teh organization
Administer and maintain teh Remedy system, including but not limited to:
Install version and patch upgrades
Log and follow up issues with vendor (BMC)
User access and licenses management
Plan and coordinate scheduled maintenance windows
Communicate with end users, Business Analysts, DBAs to develop requirements for maintaining and enhancing teh current Remedy system
Create custom reports and technical documentation

Environment: Remedy 7.6.4, ITSM 7.6.4, Solaris 10, Oracle 11, Crystal Reports, Windows 7

Confidential .

Process Engineer/Quality Assurance

Responsibilities:

Design, develop and maintain Remedy (ARS) applications to facilitate teh need for process/workflow control for various business operations, which include product management (Product Request schema), change management (Client Issue schema) and bug tracking systems (Bug Submission / Work Ticket schema) and others using Remedy’s Action Request System and Sybase database. Utilize various ARS development techniques and tools, including Remedy objects (forms, active links, filters), Remedy Notifier, escalations and database normalization (parent-child relationship). These systems spanned all phases of software life-cycle, from requirements gathering, to design, development, and deployment
Design testing procedures, perform exploratory testing, debug programs, generate bug reports, and analyze production/process control quality
Analyze and maintain existing test scripts (Tcl/Tk) to provide coverage for new product feature
Generate weekly complete compilation (builds) of teh entire product’s source code and patch in fixes for bugs sent from teh developers; create weekly metrics report
Conduct performance testing for each point release of products; maintain and update baselines

Environment: Remedy 3.0, Solaris 6, Windows NT, Sybase, QC/Replay, X-Runner, QA Partner, Purify, TCL/TK, C++