SUMMARY

• Overall 10+ years of Experience in IT involving Salesforce Administration, implementation, Development, Testing and Production Support of Salesforce.com CRM, Force.com platform and related applications.
• Experience in Implementation and customization of Salesforce Sales cloud, Service Cloud Applications.
• Strong Experience in design, development and customization of applications using Apex Classes, Controllers, Triggers, Visualforce pages and test cases.
• Extensively worked on design, development and implementation of asynchronous processes using Future, batch, schedulable and queueable approaches.
• Developed multiple lightning record pages, App pages, home pages and lightning Applications using Lightning App Builder and activated for different record types and profiles per business needs.
• Worked on migrating applications from classic to lightning and training users.
• Good understanding of Salesforce APIs such as REST API, SOAP API, Bulk API and Streaming API.
• Good experience in design and development of Rest APIs and Apex service class framework.
• Worked on multiple Integrations to consume APIs of other systems and make callouts
• Experience is setting up Service cloud features like OMNI channel, Queue routing for Inbound and Outbound customer support groups.
• Possess knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes and recommended solutions to improve their processes using salesforce.com.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Strong front - end development experience using Visualforce pages, Custom lightning Components, HTML, CSS, and front-end validations using JavaScript, jQuery and CSS for rich look and feel.
• Experience working on SOAP and REST APIs for both inbound and outbound integration with Salesforce.
• Extensively worked on creating Custom Objects, custom fields (picklist, formula etc.,), page layouts, compact layouts, Tabs, record types, list views, related lists, custom settings, custom labels, static resources, email templates, email alerts etc.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experience in upgrading from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components added CSS and Design Parameters that makes teh Lightning component look and feel better.
• Good at configuring MyDomain and SSO (single Sign-On) in salesforce instances.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Familiar with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Generated Revenue recognition status automatically with APTTUS CPQ. Has in-depth knowledge in Products, Discounting, Quotes, Pricing in CPQ.
• Worked on various lightning components for developing dynamic web apps for mobiles and desktop devices.
• Worked on setting up of OWD (org wide defaults) for standard and custom objects and setting up of Profiles, permission sets, Roles, sharing rules, public groups, queues, company profile, Network access (IP Whitelisting).
• Good experience in creating or customizing applications to match changing business needs.
• Experience in creating teh relationships/ junction objects like Master-detail, lookups, Entity Relationship data model.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force Pages, Lightning Components, Workflow Rules & Approval Process, Process Builder, Validation Rules, Assignment Rules, Reports, Dashboards, Sharing Rules, Chatter, Dashboards, Analytic Snapshots, Custom Objects, Custom Fields, Case Management, Test Classes, Assignment Rules, Escalation Rules, Apex Web Services, Import Wizard, OMNI Channel

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Databases: SOQL, SOSL

Languages: Apex, Visualforce, JAVA, HTML, CSS

Tools: Apex Data loader, DocuSign, GitHub, Eclipse IDE Plug-in, Force.com Explorer.

Operating System: Windows Server 2000/2003/2008, Windows 2010, Linux and Unix

PROFESSIONAL EXPERIENCE

Confidential | Brentwood TN

Sr. Salesforce Developer

Responsibilities:

• Interacted with various Business User groups for gathering teh requirements for Salesforce
• Developed prototypes on SFDC environment for POC (Proof of Concept) demo and for customer approval
• Developed multiple lightning record pages, App pages, home pages and lightning Applications using Lightning App Builder and activated for different record types and profiles per business needs.
• Worked on migrating applications from classic to lightning and mentoring training users.
• Worked on multiple Integration projects involving design and development of Rest APIs and Apex service class framework.
• Commerce and Marketing clouds. Designed and deployed Einstein High Velocity Sales Cloud, Sales Productivity.
• Created Burndown charts, Velocity charts, Average age charts, pie charts for analysis and reporting.
• Worked extensively on TFS (Microsoft Team Foundation Server) for drafting User Stories, Effort Estimation Tasks, Velocity Benchmark and as a Version Control.
• Worked in Salesforce Service Cloud configuration and customization and has hands-n experience.
• Handled various support issues and defects on day-to-day basis and updated JIRA
• Developed several Triggers, Apex classes and Visual force pages as part of teh application development.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Followed Agile Methodology with 2 weeks of Sprint, Provided Daily Status to Scrum Master and Project Team and participated in Sprint Planning and Retrospective Meeting
• Customized teh Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Experience on development in Lightning Design System (LDS) and Lightning Components Development.
• Designed, Implemented teh Custom objects, Page layouts, Custom tabs, Components to suit to teh needs of teh application.
• Created Users as per teh requirement from teh Project Team and assign them to appropriate roles
• Experience on development in Lightning Design System (LDS) and Lightning Components Development.
• Designed, Implemented teh Custom objects, Page layouts, Custom tabs, Components to suit to teh needs of teh application.
• Created Users as per teh requirement from teh Project Team and assign them to appropriate roles
• Created Custom Objects and defined lookup, Many to Many relationship and master-detail relationships on teh objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Saleforce.com platform, Lightning Experience, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows 2010, SQL SERVER, TOAD

Confidential |Boston, MA

Sr. Salesforce Developer

Responsibilities:

• Documented business requirements/user stories for Asset Verification applications and interacted with Agile team
• Worked on SRS Document, analyze requirements and define solution based on Salesforce.com functionality.
• Created various Profiles, Roles, Page Layouts and configured teh Permissions based on teh Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Handled various support issues and defects on day-to-day basis and updated JIRA
• Followed Agile Methodology and as a process attended Daily Scrum Meetings, Retrospective Meetings, Sprint Planning Sessions and Backlog Grooming Sections.
• Scheduling Apex jobs for processing large records.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for teh Organization and to effectively communicate with teh users in teh Organization.
• UsedSelenium IDE APIto automate tests on cross browser and cross platform environment.
• Sound knowledge on Object Oriented Programming concept andJava Language.
• Developed business documents for Salesforce.com Custom objects.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying teh projects components into different Sandbox Environments
• Involved in Business Automation tasks using Workflows, Apex, Email Notifications, and branded templates.
• Designed, Implemented, and deployed Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to application needs.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
• Implemented Apex Classes, Visual Force pages& Triggers and linked them to manage workflows implemented in system.
• Designed various Webpages in VisualForce for capturing various customer enquiries and implementation logic for migrating cases to different queue based on teh type of customer enquiry.
• Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow
• Configured List Views, Custom Reports & Dashboard and also Set up Data Security for teh users
• Used Data Loader to Import Data from Legacy system.

Environment: Windows 10, Saleforce.com platform, Lightning Experience, Apex Language, Visual Force (PagesLayout, Component & Controllers), Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential | Grand Prairie TX

Salesforce Developer

Responsibilities:

• Analyzed Business and Product owner requirements in order to identification and evaluation of business requirements pertaining to all functions of teh CRM/CPQ (Configure, Price and Quote).
• Assessment of business needs and identification and prioritization of requirements.
• Worked on Customer Service & Support Processes, by defining Cases & Solutions Objects
• Involved in gathering and documenting requirements from users, designed UML and use-case diagrams.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM Marketing
• Led discussions with teh team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve teh purpose of teh requirement.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in development and implementation of Real-time data sync between Salesforce and Google database systems.
• Implemented Service Cloud including Service console, Customer Portal, CaseFeed, knowledge base and Articles.
• Used best practices for developing Apex controller classes, Lightningcomponents, Apex triggers.
• Worked in Dedicated Agile Environment and provided daily status on Task to Scrum Team and PO
• Created page layouts, validation rules, email templates, workflows, approval processes and lead assignment rules as per teh Business requirements.
• Implemented and used Salesforce.com web services to transfer data.
• Implemented data migration using Information on demand and data loading using Data loader, import wizard.
• Performed user acceptance testing by conducting and leading Surveys.
• Experience with Customer Support (Service Cloud).

Environment: Windows 10, Saleforce.com platform, Lightning Experience, Apex Language, Visual Force (Pages Layout, Component & Controllers), Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential | Rockville, MD

Salesforce Developer

Responsibilities:

• Documented business requirements user stories for Asset Verification applications and interacted with Agile team
• Played key role in enhancement of business modules using Standard and Custom Objects, Custom Settings, formula logic, Custom buttons, Visual force Pages, APEX classes, Triggers, Test Methods involving SOQL Queries.
• Worked on enhancements to SFDC application as required by business users from time to time which included implementations in Service Console of Sales force.
• Involved in running scheduled jobs which includes running daily reports, dashboards and batch classes.
• Worked in Agile based environment, worked on User Stories in JIRA and handled Issues in JIRA and Provided daily status to Project Scrum Team
• Well versed with teh process of detailed analysis of business and technical requirements and craving to teh solution by customizing various objects of Salesforce and using Visual force Pages, Apex Triggers.
• Hands on experience in database operations, system processes, and analyzing errors that occur when executing a transaction or while running unit tests, which are processed in Debug Logs.
• Written Apex Triggers and classes with code optimization taking into consideration teh Governor limits as a solution in attaining teh customizations requested by teh business users.
• Actively involved in preparing documentation for salesforce.com customizations, enhancements done by me, for future reference.
• Created Permission Sets for Users to grant special access to teh Objects their profile is restricted to
• Created Objects, Fields, Chatter and Lead Accounts for Salesforce CRM application for modules Sales and Marketing resp.
• Managed in resolving issues during testing phase and deployments both in Sandbox as well as Production.
• Huge data loads included millions of records- thereby involving my intense role during data migration for all teh major projects in production and sandbox instances.
• Actively coordinated and participated in teh meetings with teh off-shore teams and in alpha review and has been one of teh key point of contacts in teh team.

Environment: Saleforce.com platform, Lightning Experience, Apex Language, Visual Force (Pages Layout, Component & Controllers), Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked as enhancement team member and performed teh roles of Salesforce.com Administrator and Developer in teh organization.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in teh application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and Configured teh permissions based on teh organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related workflow actions like task creation, sending email alerts and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to teh custom objects.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Enabled Chatter for teh Organization and to effectively communicate with teh users in teh Organization.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download teh data from Salesforce.com platform database.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).
• Implementation of Cast Iron for loading teh data.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided teh training to Business users about teh system and giving demo to users before a new feature is deployed to Production.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox.

Confidential

Salesforce Developer

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API.
• Interacted with various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Performed teh roles of Salesforce.com Analyst/ Developer in teh organization.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in development and implementation of Real-time data sync between Salesforce and Google database systems.
• Implemented Service Cloud including Service console, Customer Portal, CaseFeed, knowledge base and Articles.
• Used best practices for developing Apex controller classes, Lightningcomponents, Apex triggers.
• Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Designed, and deployed teh Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to teh needs of teh application.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Participated in teh training sessions provided by teh Salesforce team.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API.

Confidential

Java Developer

Responsibilities:

• Created a customized architecture for database model to interact with database.
• Good understanding teh MVC architecture to develop a web-based application using Maven.
• Created a JSP pages to interact with end user along with represent teh data.
• Coordinated with management and sales team to modify teh existing java applications into more user friendly and sales effective applications.
• Extensively used HTML, CSS, JavaScript, jQuery, JSON and XML to represent teh data at front-end layer.
• Developed and web-based application using Java and JSP.
• Extensively worked in agile environment by taking regular stand-ups daily along with other Sprint meetings like Sprint planning, Retrospective, Sprint grooming meetings.
• Used Log4J for logging and tracing teh messages.
• Used tomcat app server to deploy teh application at various levels of environment.
• Used jQuery plugins in applications for better user interface like date picker, dialogue etc.
• Involving and participating teh POC like to migrate on SPRINGS framework along with Angular JS.
• Consumed REST calls at front end using jQuery Ajax calls.
• Effective debugging and analyzing teh existing code to fix teh production defects to reduce teh defect count.
• Extensively adaptive to learn new technologies to implement in my project for effective solutions.

Environment: Java, J2EE, Stateless Session EJB, JSP, Servlets, Struts, XML, JMS, JUnit, Oracle 9i, UML, Rational Rose, JDBC, JNDI, SQL.