SUMMARY

• Having 10 years of experience in Salesforce.com (Sales & Service Cloud), Lightning and force.com
• Having 4 years architect experience in Salesforce platform
• End to End expertise in developing and implementing business logic in Sales, Service, Marketing Clouds.
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and Visual force Tabs, Custom Objects, S - controls, Standard and Custom Reports, and Dashboards.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating relationships/junction objects like Master-Child, Lookup, Workflows, Process Builder and Visual Flows.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Strong noledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK, Chatter, Streaming, METADATA API
• Experience in integrating salesforce.com with other applications using Salesforce web services API. Hands on experience creating Apex Web Service and Apex Callouts with both REST API and SOAP API.
• Used Apttus CPQ to enable sales reps to configure complex product and service combinations and drive business which impacts on profitability.
• Extensive experience in Object Oriented Programming languages and OOAD concepts and HTML, XML, CSS, JSP.
• Strong noledge on Agile, water fall methodologies
• Effective team player with good communication, interpersonal and presentation skills.

TECHNICAL SKILLS

Salesforce.Com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, AJAX Workflow & Approvals, Dashboards, Reports, Custom Objects, Validation Rules, Visual force (Pages, Components and Controllers), Veeva CRM, Import Wizard and Data Loader

ETL/ Integration Tools: Force.com Data Loader, Force.com IDE Plug-in, Talend 5.4.1, Talend MDM

Web Technologies/ Tools: HTML, CSS, JavaScript, WSDL, Adobe Photoshop, AJAX, Dream weaver, XML, Visual Studio, MS Project, MS Visio, Rational Rose, SharePoint.

Languages: Apex, C, C++, Java, PL/SQL, VB, UML

Database: Oracle, MS SQL Server, MySQL, MS Access

Operating Systems: Windows Variants, UNIX, LINUX

PROFESSIONAL EXPERIENCE

Confidential, Oakland CA

Salesforce Technical Architect

Responsibilities:

• Worked with the development team to review and resolve design issues and get required clarifications from business team.
• Administrated and monitored the company's Salesforce sales cloud application by creating the workflows for automated lead routing, lead escalation and email alert.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings
• Used Lightning Process Builder to automate business process by provided a visual representation.
• Migrated data from legacy CRM systems in batch or one-time using Data Loader.
• Lead/direct a small agile team responsible for the integration patterns implementation including creating, grooming, and maintaining the product backlog.
• Implemented Salesforce Lightning Components for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Worked extensively on Salesforce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, and Cases.
• Worked with them to set up a B2B and B2C application by customizing the standard Lead capturing form and its flow.
• Helped them to build whole new customized screens for “Reset Credit Card Limits”, “Solar Loans”, “Custom Lead Conversion” etc. using Lightning aura components.
• Involved in 8-10 different API calls and updating salesforce data using schedule and batch job functionality of salesforce.
• Worked on new introduced Lightning Web Component to display a custom related list in B2B module.
• Hands on experience on two-way authentication third party APIs like “Blend” and “FICOSO”.
• Performed Data Migration from home grown legacy system to salesforce CRM using Data loader.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Daily administration and support of CASES’ Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
• Worked onSales Cloudand Service Cloud with functionalities like Opportunity Management and Case Management.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.

Environment: Salesforce.com, Apttus, Jira, Salesforce Lightning, Sales cloud, Service Cloud, VS Code, Smart sheets, Salesforce.com IDE, Microsoft Teams, Outlook, Windows 10, Okta, Service Now, Zoom, Web X, Eclipse, SVN, Ant Tool, Scribe, DocuSign, Postman, Two-way authentication, Salesforce Single Sign-on, SAML, OutboundEmail, SAMLJitController, Webservice, RESTResource

Confidential, Irvine CA

Salesforce Technical Architect

Responsibilities:

• Customized standard opportunity, opportunity product and revenue schedule flow using apex triggers, approval process, workflows, validation rules, process builders and global actions.
• Knowledge of Object model of Contract Management and CPQ applications.
• After setting up custom solution to handle opportunity and opportunity product we have provided support for their Salesforce CPQ package.
• Client engagements, requirement gathering, feasibility study, refactoring of work items
• Technical Design and Delivery of Salesforce.com applications
• Implemented Lightning based solution using custom Lightning App Builder, Lightning components, Lighting apps and building pages in Lightning
• Technical thought leader for the salesforce practice responsibilities
• Import/Migrate Salesforce CPQ data and metadata from one sandbox to another.
• Understood their business process and configure Products and Price-books accordingly.
• Experienced in using Data Migration tool calledData Loader.
• Extensively used SalesforceLightningDesign Systems (SLDS) components in theLightning Application.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation

Environment: Salesforce.com IDE, Service Cloud,, Marketing Cloud, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, CUJs,Workflows, Reports and Dashboards, CSS, HTML, JSP, JQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Apptus, Web services API, Windows 7, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential, Tampa FL

Salesforce Developer/Project Manager

Responsibilities:

• Involved in requirement gathering at client office
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Updated theAPEX ControllerandHelper functionsregularly making theComponent Context Awareas per business requirement.
• Interacted with various business users, groups to gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Events and Server-Side Controller.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked in developing and consuming REST services in service-oriented architecture.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Created the Public groups based on the access permissions
• Created page layouts, search layouts to organize fields, custom links, related lists, and other Components on a record detail and edit pages.
• Strong experience in working with Security framework, Dashboards, and reporting modules and designing, creating and implementingprofiles, roles, record types, page layouts, assignment and workflow rules, escalation rules, communication templates, approval processes and reports, and configuring security settings.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Environment: Salesforce Lightning, Force.Com, API, Web Services, REST, SOAP, Webservice, Postman, Workbench, VS Code, Azure Devops, Microsoft Teams, Outlook, Zoom, Smart-sheets, JIRA, Github, Custom Reports, Dashboards etc.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Performing both the roles of Salesforce Developer and Administrator in the organization.
• Involving in meetings with the team members to discuss the progress of the Project, Milestones Achievements and Work Delegation.
• Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Providing Administrative level support for the users of Salesforce Application.
• Developing various Custom Objects, Components, Visualforce Pages and Components.
• For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and performed Record Level and Object Level Security.
• Working on Web Services apex classes, using XML parser passed input request and mapped the XML request to Salesforce object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.
• Working on portals like Service Portal and Partner Portal and had a good noledge on Customer Portal.
• Working on data migration tasks to move data from a different business source to salesforce.com.
• Involving in user support and bug fixing activities according to the SLA.
• Using SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
• Involving in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Working in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.