SUMMARY

• Almost 8 years of experience in analysis, design, development, testing, delivery, and production support of application software. Over 6 years of experience in Salesforce.com CRM Platform and Apex technologies, Sales Cloud, Service Cloud, Marketing cloud.
• Strong Experience on Financial Service Cloud, Sales cloud, Service Cloud, Communities have hands on experience on Email to Case, Web to Case, Case Assignment rules, Escalation rules.
• Expertise in Development, Administration, Configuration, Requirements gathering, Implementation, Integration and Support of Salesforce CRM and Salesforce applications.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Professional on base Lightning components are available as Aura components and as Lightning web components.
• Worked on Visualforce pages and having experience with CSS and Java Script.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, LWC, Classes, Controllers, Triggers, Indexes, S - Controls, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
• Experience in querying salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Experience in the Analysis, Design, Development, Testing and Implementation phases of Business Intelligence solutions using ETL tool Informatica Power Center (Repository Manager, Designer, Workflow Manager, and Workflow Monitor).
• Experience in creating Transformations (Joiner, Sorter, Aggregator, Expression, Lookup, Router, Filter, Update Strategy, Sequence Generator, Normalizer and Rank) and Mappings using Informatica Designer and processing tasks using Workflow Manager to move data from multiple sources into targets.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Experienced in JIRA in bug tracking, issue workflow, Labelling, linking issues and in creating projects and story points.
• Developed event-based integration solutions with Salesforce platform events, Apex Triggers, Apex classes, REST API, and made sure integrations solution can communicate with on premise system by creating listeners in the absence of API gateway.
• Performed data analysis for data migration, integration to salesforce from other databases and performed Data migration using Data Loader, Informatica, Demand tools.
• Strong experience in deploying salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based script) and Workbench.
• Experience in installing Salesforce AppExchange Apps, configured, and maintained user security permissions in compliance with organizational needs.
• Designed and developed SOAP and REST based web services to integrate Salesforce with different external system.
• Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script, Web Services-Axis.
• VS Code IDE for writing business logic in Apex programming language.
• WSDL, SOAP API, REST API, Call Outs, Batch and Schedule Apex programs.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Expertise in developing applications using Java, Servlets, JSP, J2EE, JDBC, XML, Eclipse, Apache server with Tomcat, HTML, Java Scripts.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S- Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Aura Framework, Force.com Eclipse IDE Plug-in, Jitterbit, Workflow rule, Approvals, Case Management Automation.

Force.com Configuration: SFDC Standard Object Configuration Campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Quotes and Custom Object development, Field creation, Page Layout creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, Workflow time-dependent actions, field updates, email alerts, task creation, Reports, Dashboards, Formula Fields and Cross Object Formula Fields, Configuration Skills, Overall User Management.

Programming Languages: Java, C#, Apex, SQL Server 2005.

Scripting Languages: HTML, XML, Java script, CSS, jQuery.

Web Services: SOAP/REST API

Databases: Microsoft Access, SQL Server 2005/2008

Packages: MS Word, MS PowerPoint, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Jitterbit, Cast Iron, Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Senior Salesforce Lightning Developer

Responsibilities:

• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Implemented SFDC Integration using REST/SOAP Web Service API'S for extracting the data from external systems.
• Migrated some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Built unique Lightning pages as per business needs with the Lightning Community Builder.
• Worked on multiple Number of lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT
• Worked on salesforce Wave analytics for optimizing the mobile access and data visualization.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Used SOSL, SOQL for querying.
• Experienced in working on LWC Events built on DOM Events, collection of APIs and objects available in browser.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.
• Created Custom Layout Lightening components to make the XMLHTTP call to private server.
• Build a custom Lightning web component, aura to add/ delete new records on click of a button.
• Extracted the FlexiPage Meta data using ANT migration tool and Added a VF component onto the flexipage layout using the Lightning App builder.
• Developed Apex Restful web services for inbound calls to salesforce for various standard and custom objects.
• Written utility classes to use across the org and Test Classes for Unit testing of Controllers, Triggers, Batch, Schedule classes for written for various business functionality.
• Worked with various salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into salesforce.com from other databases and CSV files.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Performed Apex Callouts from salesforce to the same external system to get tracking information of an order.
• Experienced in developing dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Force.com Migration tool. Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data

Environment: salesforce.com, Apex, Visualforce (Pages, Component & Controllers), Lightning (components and controllers), Communities, Pages, HTML, Java Script, Workflow & Approvals, Reports, jQuery, Custom Objects, Custom Tabs, Data Migration, SOQL, SOSL.

Confidential, Lake Success, NY

Senior Salesforce Developer

Responsibilities:

• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Implemented Quote-to-Cash solution using CPQ. Depth understanding of the CPQ data model and functionality.
• Experience on CPQ using Product Catalog Quoting and Contracting.
• Extensively worked on force.com platform in salesforce.com environment with Apex and Visual Force pages.
• Created custom reports and enhanced Work.com environment as per user needs using Apex and Visual force pages.
• Developed dynamic visual force pages using Java script and Ajax toolkit.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI using Visual Force Pages. Wrote Test Scripts for various scenarios.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Managed user accounts and security - including new user account creation, profile and role Management, sharing rules, and security controls.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals, and validation rules.
• Developed and configured various Custom Reports and Report Folders for different user profiles. based on the needs in the organization
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com.
• Objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Provide solutions to problems clients face.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Resolved Salesforce.com usage problems.
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.
• Integrating on premise Mainframe Case, CPQ and reporting systems with Salesforce REST APIs.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into salesforce.com from other databases and CSV files.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.

Environment: Salesforce.com platform, Service Cloud, Sales Cloud, Apex Language, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Bothell, WA

Salesforce Lightning Developer

Responsibilities:

• Working as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization
• Implemented data migration and integration between legacy system and Salesforce CRM using Informatica on Cloud.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Using a variety of systems, such as Salesforce, Apptus configure price quote (CPQ), iPartner, Docu Sign and several ERP systems.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Analyzed visual force pages and made changes to work efficiently in both classic and lightening mode.
• Implemented Lightening components
• Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Worked extensively with lightning process builder flows, Connect API, Chatter, and quick Action.
• Altered existing Visual force to adjust to salesforce new Lightning UI encounter.
• Creating of Lightning Application using lightning component and SLDS.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Managed user accounts and security - including new user account creation, profile, and role Management, sharing rules, and security controls.
• Managed strategies and functions of triggered email campaign including design, HTML coding, Amp Script, email scheduling and deployment.
• Experience In CloudCraze delivers seamless interactions across Commerce, Sales, Marketing and Service for a 360-degree view of data that is 100% connected to the customer.
• Consistently learns the ins and outs of Salesforce ExactTarget and its capabilities to stay competitive in the email marketing space, including but not limited to: Automation Studio, Journey Builder, AmpScript, SQL, and SaaS.
• Designed and created Custom objects, Relationships (Lookup, Mater-Detail), Junction objects, Fields (Formula and Rollup summary), Custom tabs, custom apps, Validation rules, Record Types, Page layouts, Search Layouts, Compact Layouts, List views on various objects and Connected apps for Integration.
• Created HTML, Text based Email Templates and Folders for different business groups.
• Configured Apttus CPQ for Auto-renewals, Amendments of an existing contract.
• Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Experience in CloudCraze delivers robust B2B commerce native on Salesforce.
• Used Process Builder to migrate existing Workflow rules into the process builder and performed additions actions like Create child records, auto submission for approval process on field value changes.
• Customized Apttus CPQ tool based on Business Requirement for Quoting.
• Performed administrative activities by Creating Users, Profiles, Permission Set, setting up Organization role hierarchy, security settings.
• Strong knowledge of developing AMPSCRIPT code to implement business requirements by creating Dynamic content.
• Configured data sharing by setting up Organization-Wide Defaults (OWD), Owner-based & Criteria- based sharing rules on various objects.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Created various charts using Lightning component.
• Worked on cross platform usage of the project functionality using Lightning.
• Created Lightning Components, added CSS and Design Parameters, which improves performance.
• Configured Salesforce Outlook connector for a couple of business users for synchronization of Salesforce Contacts, Activities from Salesforce to Outlook and vice-versa.
• Created Visualforce pages that uses the lightning components.
• Work with different business groups to get new Veeva enhancement requirements.
• Coordinate with Veeva and Salesforce for any issues in current platform and new releases.
• Perform smoke testing during new product version release from Salesforce/Veeva.
• Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
• Migrated bulk data from external data source to Salesforce using Data Loader bulk API.
• Deployed components using Force.com Migration tool (prepared package.xml), Change Sets, Workbench and Eclipse to deploy across dev, QA and UAT Sandboxes and Production instances.
• Unit tested all customizations and configurations for the developments performed by the dev team.

Environment: Salesforce.com CRM, Apex language, RTC, Salesforce lightning, Amp Script, Visual force pages, Marketing Cloud, Triggers, SOQL, SOSL, Sales Cloud, Service cloud, Web services, Custom Objects, Fields, sharing rules, SFDC sales, Vf, Profiles, CI/CD, Cloud Craze, Queues, CPQ, Validation, Sites, Communities, Eclipse, Veeva, Developer Console, Workbench, Force.com Migration tool (ant based), Data Loader, Reports, Dashboards, web services, Git.

Confidential

Salesforce Consultant

Responsibilities:

• Attending daily AGILE SCRUM meetings and update the status on day-day basis with what is done and what has to be done.
• Played the role of Salesforce.com Administrator, Analyst, and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Created email templates in HTML and inbound emails using Visual force for the clients and customers.
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, apex classes, visual force pages to reach the needs of organization.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Worked on Eclipse IDE to build the application.
• Created various reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilize salesforce.
• Having worked on salesforce.com sandbox and production environments for development and testing and then to production environments.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Designed various HTML Email templates.
• Developed and deployed Apex Classes and Apex Triggers in the Force.com IDE, to accomplish different business needs not supported by the Declarative Framework.
• Provided user support and bug fixing activities as per the SLA.
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Data Migration, Security Controls, Sandbox data loading, Data Loader, SQL, Oracle SF Explorer, and Eclipse IDE Plug-in, SOQL/SOSL, Reports, Custom Objects, Sandbox, Force.com IDE, MS Excel and PowerPoint.

Confidential

Salesforce Developer

Responsibilities:

• Analyzing System and Environmental requirements from Confidential Business analyst.
• Applying various thought processes and salesforce concepts to find out best approach in terms of performance, time and durability.
• Defining the agreed upon and light weigh solution approach feasible on Salesforce.com.
• Creating and managing the Project Documentation such as Functional Design Document, Technical design document, Deployment documents and Unit test cases as part of the Project/RFE process.
• Providing support for User acceptance test and production implementation.
• Ensure application related production problems and incidents are resolved within agreed SLA (Software level agreement) levels.
• Developing high-level test design and planning documentation.
• Design, code, test, and execute test case scenarios.
• Analysis of test results leading to defect isolation and resolution.
• Involved in the user acceptance testing (UAT)
• Code commits in versioning system.
• Providing KT (Knowledge Transfer) session of implementation to support team.
• Making pre-cut-over plan, post-cut-over plan, and deployment tracker for deployment.
• Deploying from sandbox to production.
• Arranging Show and tell of the functionality for the business user.

Environment: SFDC, SQL, Agile, Selenium IDE, Apex Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, SQL, Java Script.