SUMMARY

• 13 + yrs. of experience in Salesforce Developer/Consultant with almost 5+ years in Visualforce and 6+ years of experience Lightning aura component development and experience with Lightning Web component
• Have a good knowledge on implementing Ant migration tool and Github.
• Implemented lookups, master detail relationships, pick lists, junction objects, lookups, formula fields and validation to the custom objects.
• Created Profiles, Roles and Permission Sets for all the users in the organization.
• Implementation of Service Cloud for Case Management, Routing, creating customize Service Console App in classic & Lightning for agent productivity, Web to Case, Chatbot, Conversational Cloud.
• Good Knowledge in SFDC configurations related to Data modelling, Data security (profiles, OWD..etc), Automation process (workflows, approval process & process builder).
• Designed, and deployed the Custom objects, Entity - Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Visual Force Pages to suit to the needs of the application establish connectivity among objects.
• SFDC Configuration& Administration:Objects, Workflows, Approvals, Process Builder, Visual Flows, User Management, Data Mapping and Migration, Validation rules, formulas, page layout, view creation, user creation and maintenance, roles, profiles, & permission sets, security settings, sharing rules, dashboards, reports, email alerts and templates, case management, Chatter and Custom Objects.
• Implemented Service cloud features like Case Management, Live chat.
• Implemented Live chat, Omni channel.
• Setup of Omni Channel and Live agents.
• Hands on experience implementing Role Hierarchies, Sharing Rules and OWD settings for system security design.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implementing Community Cloud including Partner Community that manages custom Loan processing journey for NBSC client and creating Customer Support Communities for guest user with knowledge base implementation.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Highly adaptive to a team environment and proven ability to work in a fast-paced teaming environment with excellent communication skills.
• Assist users with report design and management Process, Discovery and Management Work with various functions and end users to identify, document, and communicate standard business.
• Strong hands on experience with Salesforce Security setup using Profiles, Permission Sets, OWD, Role Hierarchy, Security and Sharing Rules.
• Extensive Knowledge in Banking and Financial Projects.
• Developed ETL applications using AB Initio.
• Built Salesforce.com application extensions using Apex, vf pages, Visualforce and Lightning.
• Maintain configurations and security settings in an existing salesforce instance including third party plugin products (Walkme).
• Utilized the sandbox for Unit testing and migrated the code to the deployment instance after testing.
• Participate in project planning sessions with stakeholders to analyze business and technology requirements and outline proposed solutions.
• Worked with various teams across the LOB’s to implement governance needs and requests within the Salesforce.com platform.
• Perform Salesforce administrative functions, such as the creation and configuration of users, custom objects, fields, reports, triggers, etc.
• Develop and maintain user permissions structure through user roles, profiles, groups, and security settings
• Experience in creating custom labels, Custom meta datatypes and Custom settings.
• Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• High proficiency on writing Scalable code using custom setting, custom metadata, and utility classes to overcome Governor Limits in Salesforce.
• Experience with Data Loader or data integration
• Familiarity with Apex code and test classes, is preferred
• Familiarity executing SOQL queries, is preferred
• Developed and configured various Custom Reports for different user profiles based on the need in the organization.
• Deploying the functionalities to multiple environments using Change sets/ANT tools.
• Debug complex technical issues, delivering appropriate immediate fixes & long-term solutions
• Work both independently and as part of a team, while fostering a team-focused environment that encourages collaboration and peer support Git hub
• Demonstrated proficiency with Salesforce objects, fields, Communities, page layouts, workflows, process builder, validation rules, permissions, roles, reports, dashboards, and logical formulas

TECHNICAL SKILLS

Tools: Sales Cloud, Trigger, Visual Force, Process Builder, Batch & Schedule Apex, vf pages, Report & Dashboard, Data loader, REST API Integration Ab Initio 3.1, Apex Data Loader, Lighting components,, Force.com IDE (Eclipse), VS Code, Apex classes, Test classes controllers and extensions, LWC, Apex Triggers, Visual Force Pages, SOQL, SOSL,TOAD, Remedy, Clarify, Peregrine, Communities, Business Objects, Einstean, Alteryx, Clear Case, HP Service Desk, SharePoint, Crystal Reports, Tableau, Autosys, Clear Quest, Control M, Informatica, Business Objects, Hadoop, MapReduce, Hive, HDFS.

Languages: Apex, JavaScript, PHP with My SQL database, Shell Script, C, CSS, HTML, Java, XML.

Operating Systems: Windows, AIX, Solaris, Red Hat Linux, HP-UX.

Database: Oracle 12, Netezza, MS Access, Teradata V2R5, PostgreSQL

Servers: IBM Web Sphere Application Server 6.1, IBM HTTP Server, Web Logic

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Senior Salesforce Developer

Responsibilities:

• Developed Custom Solutions on top of AppExchange Service Cloud product like Service Max- Confidential Digital.
• Worked on customization of Territory Management’s Territory Coverage, Territories using Lighting Web components development.
• Developed Lightning Components using SLDS-Salesforce Lightning Design System.
• Worked with Lightning App Builder for Drag and Drop, Settings, Configurations of Lightning Components.
• Practiced with the new Lightning Design System (LDS) which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Along with standard objects, worked on various custom objects and created master-detail relationships, lookup relationships, pick lists and field dependencies and validation rules.
• Created and maintained the data model needed for the custom applications. Objects, fields, Record types, page layouts, and custom relationships between the objects
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created Lightning web components (LWC) for scratch orgs.
• Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels, etc.
• Responsible for building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end
• Design and prepare data model using Salesforce Schema Builder for the Custom Objects and Junction Objects.
• Worked on BEC Custom Code Service Max Apex controllers, JavaScript controllers, JavaScript helpers, JavaScript renderers, Bundle markup (Applications (.app), Components (.cmp), Interfaces (.intf), Events (.evt), Worked with non-versioned artifacts like Styles (.css), Documentation (.doc), Design (.design), SVG (.svg).
• Developed Apex Controller Classes, Batch Apex, Schedulable, Queueable, triggers on Service Cloud objects like Case, Work Order, Install base, BEC BillToSites and BEC ShipToSites.
• Developed Custom Metadata and Custom Settings for making Triggers, Validation Rules Inactive/ Active during Data Refresh based on the logged in user.
• Experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Worked with Case, Case Team and Case Automation using Queues, Assignment Rules, Auto-Response Rules, Escalation Rules and Macros.
• Writing Lightning web components (LWC) to meet business requirements.
• Worked with various Customer Channels like Web-to-Case, Email-to-Case, On-Demand Email-to-Case, and Advanced Channels like Call Center, Live Agent, Communities and Service on Salesforce (SOS).
• Worked with Workflows, Process Builder and Approval Processes.
• Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other components
• Experience in migrating from classic to lightening, configuring omni channel for live chat and also external call outs using service now.
• Experience in migrating from classic to lightening, configuring omni channel for live chat and also external call outs using service now.
• Enhancements in sales process - validations, workflows, security settings, Reports & Dashboards, FLS, Page Layouts, and Record Types.
• Define Org wide default to restrict access to users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Worked with huge customer data using Data loader for Data inserts, upset, and update.
• Changesets deployments on ITA, ITA2, UAT and PROD.

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Oracle 10g

Confidential, NYC, NY

Salesforce CRM Specialist

Responsibilities:

• Designed and modified Active Batch Jobs for invoking Siebel Workflow Batch Manager, PL/SOQL and DB Views.
• Worked on Siebel Post Upgrade activities from 8.2.2.2 to 16.9.0.0 version of Siebel Public sector.
• Created and modified CSS, jQuery for Siebel 16.11.0.0 version.
• Created custom Physical Renderer (PR), Presentation Model (PM), Manifest Administration, Manifest Files and Manifest Expressions for changing appearance and functionalities of Siebel 16.11.0.0.
• Designed, developed, and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Designed and modified workflows, integration Objects for generating reports in Oracle BI publisher.
• Developed and configured various Custom Reports for different user profiles based on the need in the organization.
• Expertise in data model designing of custom objects, custom fields, custom tabs, page layouts, record types,
• Built Lightning Component tabs for Salesforce 1 Navigation and Custom Applications in Lightning Experience. • Ability to manage Salesforce security using profiles, permission sets and Organization Wide Defaults (OWD)
• Managed security settings of the users.
• Created business services using eScripting, workflow processes.
• Designed and modified PL/SQL Procedures, Database Views for integrating Siebel Data with external applications, generating reports and data conversions.
• Designed and executed EIM batch jobs for bulk load.
• Experience in deployment from Sandbox to Production using deployment tools like ANT, Force.com IDE, and Force.com.
• Customised business logic for cases management which involves customizing following Siebel entities case, benefit plan, benefit line item, contact, verification items, Long term care, application processing, notice generation, income verification, insurance plans, alerts.
• Created Inbound and Outbound Web Services using workflow process, Integration Objects and data mapping.

Environment: Siebel IP2016, Siebel Public Sector 16.9.0.0, Siebel Tools 16.9.0.0, IDM, Oracle 11g, Oracle 12c, UNIX, HP ALM, Service Now, TOAD, SOAP UI, XML Spy, Active Batch

Confidential, Warren, NJ

Sr. Salesforce/Lightning Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed, developed, test and deployed customsalesforceapplications using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
• Worked with Service Cloudincluding Service Console, Case Feed, Knowledge Base and Entitlements.
• Strong hands on experience with Salesforce Security setup using Profiles, Permission Sets, OWD, Role Hierarchy, Security and Sharing Rules.
• Worked on custom objects that make it easy to model financial accounts, roll up financial information for clients and groups and track customer goals.
• Used Rest Web services to flow the Data fromsalesforceto Connected App.
• Worked on continuous delivery and build cloud with open stack and AWS.
• Followed QA process to ensure emails are rendered as insisted across all email clients and screen resolutions.
• Build and deploy the application into Tomcat server using Apache Ant tool
• Build LWC Components for Migrating VF pages using Life-Cycle Hooks.
• Used @track and @api for reactive property declaration.
• Used Event Handling in LWC to communicate between components using CustomEvent Interface.
• Responsible for email deployment, including campaign set-up, segmentation, targeting, QA and A/B testing, optimization.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Experience on all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Used Lightning Data Service in LWC for getting data from salesforce using recordID
• Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Built reusable UI components and pages with Lightning component framework.
• Involved in queryingsalesforcetables using SOQL & SOSL queries usingForce.com Explorer
• Embedded Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Involved in working with Wave analytics cloud, and an in-depth knowledge of its features and applications.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Used salesforce Marketing Cloud (Lead Pardot) and Marketta for marketing automation and analytics software for email, mobile, social and online marketing.
• Used Omni-channel for creating cases, chats, sos video calls, social posts and custom objects.
• Developed and implemented the Salesforce solution from end-to-end and responsible for architecting the CRM technical solution based on project requirements and industry best practices.
• Worked on Data Loading Activities usingsalesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Data Loader.
• Worked on data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Used Force.com Web services API for implementing web services to integrate with legacy systems.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into Salesforce.com using Apex Data Loader 20.0.
• Used Community Cloud in order to perform computing types of applications, massive data simulations with data rich, real-time visualizations.

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Oracle 10g

Confidential, Norwalk, CT

Salesforce Developer/ Analyst

Responsibilities:

• Configure and set up relationship between various objects using look up and master detail relationship.
• Experienced in writing Apex classes, batch apex, scheduled apex, vf pages, triggers and workflows.
• Creation of Visual Force page and Apex classes, Approval Process, Validation Rules, Report Types.
• Responsible for loading data into salesforce.com using Apex Data Loader, Import Wizard.
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios.
• Worked on Apex Triggers and Apex Classes for custom logic.
• Interact with Business users and Business Analysts in translating business requirements and Functional Requirements into Test Strategy; Test Scenario Documents by following Detailed Design Documents.
• Communicate with the Solution Architect, Data integration Architect, Lead technical Architects from Technical team leads from different systems that feed data in to the data warehouse daily to Test and deliver the work products.
• Developed the transformation logic for loading of the data from multiple sources in to one single repository ODS.
• Ensure that the Testing processes of are implemented by the offshore team and perform required reviews and SIT testing throughout the lifecycle of the project.
• Experienced with hdfsjava based file system in fill the lake project.
• Worked with business groups, Developers, internal, external vendor support teams and/or consulting teams to resolve issues.
• Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Participated in Business Continuity Exercises.
• Configure and set up relationship between various objects using look up and master detail relationship.
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows.
• Creation of Visual Force page and Apex classes, Approval Process, Validation Rules, Report Types.
• Responsible for loading data into salesforce.com using Apex Data Loader, Import Wizard.
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios.
• Worked on Apex Triggers and Apex Classes for custom logic.

Environment: Sales Cloud, Trigger, Visual Force, Process Builder, Batch & Schedule Apex, Report & Dashboard, VS Code, Data loader, REST API Integration, Connected App, Package and Changeset, Abinitio 3.1, Oracle SQL Developer, Git hub, Data management, WinSCP, PuTTY, notepad++, Java, Eclipse, LWC, BOBJ reports, Project One, Jira, HP QC, Hadoop, MapReduce, Hive, HDFS. Autosys, Control M V9 workload automation.Force com platform, Tableau, Resolve, Visual Force Pages, HP Quality Center, Apex Language, Sales Cloud, Trigger, Visual Force, Web Services, Workflow, Schedule Apex, Report, Data loader, Manage package, REST API, Connected App.

Confidential, Atlanta, Ga

Salesforce Developer

Responsibilities:

• Have Designed and developed user interface and applications using JSF
• Developed UML diagrams (Class diagrams and Sequence diagrams) using Visio, to understand enterprise level applications utilizing technologies across all tiers (Web-UI, application, service, business domain, persistence)
• Create web service for order creation request for B2B order using SOAP with Java
• Use existing web service to interact with ERP (inventory) system and A2A (Application to Application) layer.
• Responsible for becoming an application knowledge expert for specific areas of the application (i.e. Routing, Rating, Order Entry, A2A Integration, etc.)
• Send ecommerce asynchronous messages to customers using JMS queue
• Develop ecommerce notifications using EJB stateless session bean and EJB CMP entity beans and send in the form of XML to A2A layer
• Followed agile development methods and disciplines in a dynamic business environment where quality, innovation, collaboration, and the customer focus are highly valued
• Analyzed business requirements and creates high quality solutions that meet acceptance criteria. As part of everyday development, creates and executes automated unit tests and high-level functional tests
• Supports production applications by analyzing issues and providing solutions
• Data and customer migration from Vantive.

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse, Oracle 10gEducation: