SUMMARY

• Salesforce Developer/Administrator with 8.5 years of experience in the field of IT. Around 6 years of strong experience in Salesforce.com. involving Designing and implementation of various Salesforce based applications.
• Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, involved in various phases of entire project from requirement gathering, designing, implementation, training the end users.
• Rich experience in Administration and Development of Salesforce.com CRM using Force.com, Visual force, LWC, Aura, APEX, CSS, and JavaScript.
• Created integration with steelbrick CPQ and B2B Commerce applications and automating process on Salesforce1 platform.
• Expertise in developingSalesforceLightning Apps, LWC Components, Aura Components, Controllers and Events.
• Created and customed salesforce community web sites for wide accessing of salesforce platform to outside users.
• Expertise in designing of Custom Objects, Custom Fields, Pick List, Role based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Extensive experience in Agile Methodology and scrum Methodology of Software engineering process
• Added Lightning Component to Lighting Pages. Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Good Expertise in developing Apex classes, Controller and Triggers, SOQL, SOSL, MVC architecture on Force.com platform to customize application according to the functional needs.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Workbench, Apex Data Loader utility and ETL tools.
• Major role in Designing and implementing continuous integration and continuous Deployment process Using SVN, GIT, SFDX and CLI.
• Good Experience in customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation Rules, and Approval Processes.
• Good experience in Integrating Salesforce.com with other internal/external applications usingSOAPandRESTbased web services.
• Strong Knowledge integratingAppExchangemanaged and unmanaged applications with salesforce.
• Worked on Service cloud implementation like Case management, CTI integration.
• Salesforce DevOps - Configuration & admin of GIT, GitHub, Salesforce DX, Flosum.
• Key player in migrations and deployment of code from one environment to other using Force.com IDE deployment wizard.
• Configured various channels such as Voice (IVR call flow setup), Chat, Email, SMS.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, CPQ, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Lightning Web Components, SLDS, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Jitterbit, Salesforce Marketing Cloud, Approvals, Case Management Automation.

Programming Languages: Java, C#, Apex, SQL, PL/SQL, SAP ABAP and Visual Basic

Scripting Languages: HTML, XML, Java script, CSS, jQuery, Shell, Python and PHP

Web Services: SOAP/REST API

Databases: MySQL, SQL Server, Oracle and MangoDB

ETL/Integration Tools: Apex Data Loader and Force.com workbench.

PROFESSIONAL EXPERIENCE

Confidential - Chicago IL

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce Developer in the organization
• Created various custom object and created custom fields to standard objects to enhance the functionality of COIN application.
• Created validation rules, rollup summary fields as per the requirements.
• Created various process builder processes and visual flow flows and approval processes to automate the business processes.
• Followed QA process to ensure emails are rendered as insisted across all email clients and screen resolutions.
• Involved in creating storefronts for our customers, where they can view our products, create their own shopping cart and order according to their requirements.
• Developed the custom Lightning web components and added them to the storefront to enhance the look and feel of the website.
• Worked with SOQL, SOSL queries with Governor Limitations for data manipulation needs of the application using platform database objects. Automated the business process using out-of-the-box tools and services of Lightning Experience.
• Developed various batch apex classes and scheduled the jobs to do bulk operations on Salesforce data.
• Reviewed and executed various pre deployment and post deployment manual tasks in JIRA.
• Experience in deployments and working on version control tools like GIT, Jenkins, BitBucket.
• Developed Visual Force pages to change the entire look and feel, tabs and views of theSalesforce.com UI in accordance with the company requirements.
• Created Multiple Lightning components, added CSS and design parameters that makes lightning components look and feel better. Leveraged Apex Controller to make a call for external requests to retrieve data from various API’S and displayed them on the component.
• Implemented data change synchronization by using Change Data Capture events in Lightning Web Components.
• Developed custom Business logic using Apex Classes, Visual force pages andLightningcomponents. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Worked extensively in customization of COIN application by embedding LWC components into standard pages to enhance the functionality and efficiency.
• Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound
• Created and customized salesforce communities as per the user requirements.
• Used GIT-HUB for version control and SourceTree for branch management and Check-Ins.
• Created multiple scratch orgs using Salesforce DX to create and test the solutions for user stories.
• Experience in creatingLightningComponents and usedLightningDesign System to convert existing Visualforce pages toLightningcomponents.Also used Salesforce Shield to encrypt Sensitive data of users.
• Salesforce DevOps of Jenkins, Bit Bucket GitHub, Salesforce DX.
• Developed Lighting apps using Lighting Components and made them compatible with salesforce1 mobile app.
• Used Source Tree to move code from one environment to other environment and target process to maintain sprint stories and defects.
• Agile Development Methodology was followed for the implementation.

Environment: Saleforce.com platform, Sales Cloud, B2B Commerce cloud(Cloud Craze), Admin Apex Language, Visualforce Pages, LWC & Aura Components, Data Loader, HTML, Java Script, Lightning design system (LDS), Salesforce Shield(Pages, Components, & Controllers) SFDX, Apex Triggers, Visual Studio Code.

Confidential, Denver Colorado

Salesforce Developer/Administrator

Responsibilities:

• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Embedded Lightning Components in Visual force Page by using new Lightning out feature by event-Driven Programming.
• Worked on Salesforce Platform to build Mobile App by enabling lightning components for use in theSalesforce1mobile platform to make Lightning application to mobile.
• Created Lightning page with somecustomizationsbased on thecomponentsused and created theLightning app.
• Added Lightning Component to Lightning Pages and Record Pages. Have worked on Apex classes Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on supporting service cloud like case, Entitlements, and creating case escalation rules for customer support.
• Created complex workflow rules criteria for field updates and email alerts and used field level Security along with the page layouts in lightning to manage access to certain fields.
• Developed Custom Objects, Custom Reports Tabs and Components and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Steel-brickCPQ.
• Assisted in building journeys in Journey Builder for campaigns that are by business team.
• Created SOAP and REST based service interfaces using Mule ESB Any point Platform and delivered fast, reliable and scalableintegration API codes.
• Worked on Conga Composer - a report building tool to generate customized and personalized reports according to the Company standards in MS Word, MS Excel, MS PPT and PDF formats.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio, and Automation Studio.
• Builtand integrated third-party CTI systems with Salesforce Call Center using a browser which is based on JavaScriptAPI.
• Worked with different Salesforce deployment tools to deploy the components and metadata into different orgs.
• During every new platform release from Salesforce.com, discussing the new release features with teammates and BA team to effectively improve the features on current environment.
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
• Worked on different AppExchange applications to build and automate simple or complex repetitive process.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce.com Platform, Apex Language, Field Service Lightning, Steel-brick CPQ, Congo Composer, Sales Cloud, Service Cloud HTML, Java Script, Flosum tool, Email Services, SOAP/REST API, Sandbox data loading, CTI, Eclipse IDE Plug-in, Windows XP.

Confidential, Houston, TX

Salesforce Developer/Administrator

Responsibilities:

• Created different profiles and setup the permissions based on the roles in the organization.
• Gained basic Knowledge on lightning App builder to develop Apps visually, without code using Custom-build lightning components.
• Created the page layouts, record types, Pick lists, dependent Pick lists and junction objects to establish the connectivity among objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application with lightning.
• Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool.
• Worked on Salesforce Lightning components for building customized components replacing the existing ones.
• Wrote SOQL and SOSL statements within custom controllers, extensions, and triggers.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, email templates and Approval Processes for automated alerts, field updates, and Email generation.
• Replaced all the JavaScript buttons with Quick actions or lightning components in Lightning.
• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Custom Tabs, Tags and Components.
• Implemented Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Created multiple Lightning components, added CSS and design parameters from LDS (Lightning design system) that makes the Lightning component look and feel better.
• Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with Data Loader and App Exchange Applications.
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Houston, TX

Salesforce Developer/Administrator

Responsibilities:

• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Coded APEX triggers, created rule based automated workflows.
• Provided administrative level support for users of theSalesforceapplication.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Consumed Mulesoft Api’s from salesforce.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with"Read-only"Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Used the Sandbox for development, testing and migrated the code of the development instance after testing

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force Pages to develop custom business logic.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Used Workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Configured Workflows and Approval processes to enhance business logic.
• Created new sandboxes and deployed Components and Data from one environment to another and managed sandbox refreshes.

Environment: Saleforce.com platform, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Security Controls, Apex language, Visual Force (Pages, Component & Controllers), SOAP/REST API, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Data migration to Salesforce using Data Loader.
• Queried Salesforce database using SOQL SOSL queries using work bench.
• Involved in analysis of functional and technical requirements created the custom objects, formula fields, lookup and master-detail relationships.
• Created Workflow Rules, Validation Rules, Record Types, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates.
• Created various Reports summary, matrix, tabular and dashboards to assist managers to better utilize Salesforce as a sales tool.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy and created public groups.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Security Controls.

Confidential

SAP CRM Analyst

Responsibilities:

• Worked on Status Profile and changed Status of many Business Transactions based on some condition using BADIs and FMs.
• Worked in Date Profile related objects like overriding Quote Date into Contract Date while doing Follow up.
• Override Sales Org data based on table condition using BADI and Function Modules.
• Done enhancement for checking Install-at partner function for MES line items is same as the install-at partner function with the latest I-Base records when CRM order is saved using Order Save BADI.
• Created Busniness Partner Agreement using FM:CRM ORDER MAINTAIN.
• Did one validation for Serial Number which is assigned to a Product is same as present in IBASE for a particular partner using some function modules.
• Have worked in crm events.
• Have worked in Action Profiles for adobe forms.

Environment: SAP WEB UI, Middleware related to order management involving ABAP and Java programing.

Confidential

SAP CRM Intern

Responsibilities:

• Involved in Data Migration Project (Data Migrated from Legacy systems to Cloud Services).
• Experienced in SAP development, testing and implementation skills.
• Worked with SAP CRM Interaction Center, Sales, Service Marketing. Configuration of SAP CRM, front end processes.
• Involved in CRM-ECC Middleware Integration.
• Involved in supporting business by solving CRM related issues.
• Created Partner Determination Procedure according to business requirement.
• Customized Business Partner Master data settings, BP Roles, No ranges, Groupings, Views according to business requirements
• Created different territory hierarchies.
• Configured Business roles
• Configured sales process including- sales order, Opportunities, Quotation.

Environment: SAP WEB UI, Middleware related to order management involving ABAP and Java programing.