SUMMARY

• 8+ Years of IT experience specialized in Analysis, Design, Development, Testing, Implementation, and maintenance of various Applications using Salesforce.com Technologies.
• Well versed with CRM processes like Sales, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
• Knowledge in developing Lightning Components (Aura attributes) by creating events in controller and styling the container page and then lightning components to lightning pages.
• Possesses comprehensive understanding of CRM business processes like Campaign Management, entitlements, Lead Management, Account Management, Case Management, as well as budgeting and forecasting for projects
• Having good experience in all phases of SDLC like Requirement gathering, Analysis, Designing, Development and Testing.
• Experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Contributed effectively in all phases of the SDLC with emphasis in Enterprise Architecture, System Design, Technical Analysis, Business/Requirements Analysis, Software Development, and Testing.
• Proficient with understanding of CRM business processes like Account, Contact, Opportunity, Lead, Campaign and Case Management.
• Well experienced with Approvals & Workflows for automating different business processes and other components as per the client requirements.
• Experience in SFDC development in implementing Apex classes, Apex triggers, Visualforce and working on Force.com IDE, Change Sets and ANT Migration Tool.
• Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
• Good experience in working on Developer Console and Workbench for SOSL and SOQL querying.
• Experience in Force.com Web Services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins
• Knowledge on Salesforce1 Mobile Application, Data Extraction tools, and Data migration tools.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies, creating new relationships using Lookup, Master-Detail and Junction Objects.
• Experienced using Salesforce Lightning UI.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning (FSL) managed package and Field Service Lightning (FSL) mobile app.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklist, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Worked on Salesforce. com based development enhancements and implemented lightning applications from the scratch.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Developed Salesforce Lightning Apps, Components, Controllers, and Events
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Proficient in databases including MS SQL Server MS Excel.
• Performed IDE and Deployments across sandboxes and to Production Instance.
• Automated Data Loader for loading records using Command Line.
• Implemented major and minor enhancements on standard objects Accounts, Contacts, and Opportunity and custom object Quote.
• Expertise in Web Technologies like HTML, XML, CSS, JavaScript, and jQuery.
• Hands on experience with Salesforce Lightening Component, Design System Styles and Aura framework.
• Experience with data migration and updates through Change Sets, Data Loader and Workbench in Salesforce.com
• Administration experience on CRM Applications like Data Exports Imports, Application Support, Security Administration, Maintenance, and User Security Management.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), Triggers, Custom Objects, Web services, Validation Rules, Workflows, Dashboards, Reports, Sandbox development and Testing.

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports & Dashboards, Custom objects, Standard objects, Integration, Migration, Email Services, Security controls, Force.com Sandbox, Force.com IDE, SOQL, SOSL, WSDL.

Salesforce Tools: Force.com platform, Force.com Data Loader, Force.com Workbench, Eclipse IDE, Developer Console, AppExchange

WEB SERVICES: SOAP, Cast Iron, WSDL, JSON, REST XML, HTML

Database: SQL, PL/SQL, Oracle 9i/10g

Operating Systems: LINUX, UNIX, Windows XP/7/10.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix AZ

Sr. Salesforce Developer/Administrator

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Involved in requirement discussions with business team. Designed Technical Specification Document based on the requirements and the Existing Systems.
• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate the salesforce Sales cloud, Service cloud applications by ensuring it meets business needs. Agile Development Methodology was followed for the implementation.
• Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Created a user interface using Aura components, CSS, Bootstrap for a user to enter case details and submit into Salesforce.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects and Developed UI containing Angular / jQuery in Salesforce.
• Developed several Triggers, Apex classes and Visual force pages as part of the application development.
• Gather the necessary requirements needed to work on the assigned tickets prior to the start of development work.
• Worked on ETL and data migrations and various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Developed applications using Agile methodology.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Used Sandbox for testing. created, managed packages, and migrated them between Sandboxes and Production environments for final implementation.
• Work with other team members on-site and offshore and mentor them in case of difficult fixes.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Also implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.
• During the design and analysis phase I have suggested and later implemented various business automation processes which included workflow and approval process for automating the Sales process which eventually reduced time for delivering product to market.
• Work on Cases assigned in Salesforce which have requirements other than enhancements/ development work.
• Utilized Workbench to query and migrate both data and metadata in and out of the Production and Sandbox Environment.
• Also made use of Apex Execute to call and execute Apex Jobs and REST Explorer to perform various REST API Services.
• Responsible for writing SOQL and SOSL queries
• Experience in Creating Lightning components and Lightning Applications. Experience in classic to lightning migration, lightning component creation, lightning out and lightning web components.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Configuration of the Salesforce.com Platform including Custom Objects, Workflow Rules, Validation Rules, Roles, Profiles and Permission Sets.
• Worked on building Custom Record Pages in Lightning.
• Created Page Layouts to organize fields, custom links, related lists, custom feed views and Visualforce pages on the record pages.
• Evaluate data entry, import processes, and ensure proper data quality standards along with Apex Data Loader.
• Wrote Apex classes, developed Visualforce Pages and worked on the maintenance and development support for various Wiley requirements.
• Developed Workflow Rules, Email Alerts, Email Templates and Process Builder to implement the business logic.
• Customized Omni-Channel and Omni-Channel Supervisor in various Sandboxes. This involved setting up the Service Channels, Routing Configurations, Presence Configurations, Presence Statuses and Omni Queues which aid in handling the Omni routing.

Confidential, Austin TX

Sr. Salesforce Developer

Responsibilities:

• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Working Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Designed Tabular, Summary and Matrix reports on Opportunity, Pipeline, Cases generated, Sales cycles and Accounts.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com S Objects.
• Used Data Loader and Import wizard to insert, update and import bulk data of Accounts, Contacts, Leads and Opportunities.
• Maintained and developed Custom objects, Custom fields, Custom Tabs, Validation Rules and S-controls HTML & JavaScript.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Customized the entire Salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Built CTI adapters with Salesforce CRM call center uses to integrate with their Salesforce Softphone
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution
• Expert in data migration from various systems into Salesforce CRM using PowerCenter, Excel Connector and Data Loader
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 75% lines of the apex classes before pushing them into the production
• Defined Assignment rules/ Queues in configuring Leads & Lead conversion. Implemented Web to Lead to capture various leads from different locations to Salesforce
• Implementation of Salesforce Service Cloud from Business case to operation.
• Interacted with various business team members to gather and documents the requirement.
• Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports
• Working Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Created Reports & Dashboards to satisfy the business needs of Organization higher roles. Joined/ Matrix/ Summary reports with dynamic dashboards in Salesforce home screen. Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams
• Created Visualforce Pages for Lightning experience, done Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning
• Knowledge of product development lifecycle (SDLC). A thorough understanding of Salesforce Deployment Process and tools like ANT, Change Sets, and Force.com IDE.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Interacted with various business team members to gather and documents the requirement.
• Configured and used source control tool Git to maintain repositories for various releases.
• Worked on Data Migration testing Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions as per Client Requirements.
• Extensively worked on VF pages to Lightning Components, URL Buttons to quick actions, Lightning Record, Home, App pages, Lightning Tabs.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks. Agile Development Methodology was followed for the implementation
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events, and Tasks.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).
• Implemented multi-channel service desk including email to case, web to case, CTI integration using Ingenious open CTI, live agent setup, case escalation and assignment rules.
• Designed web pages in Visualforce for capturing various customer’s data
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation
• Extensively worked on Agile methodology and attended Daily status/standup meetings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC)
• Designed and developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage to migrate applications into production.
• Tuned Procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Managed Reports and Dashboards, Report types, Analytic Snapshots to pull up Case Stats and Sales Stats from time to time.
• Agile Development Methodology was followed for the implementation.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Migrated the code/components from Sandbox to other Sandbox using Change set.
• Used REST API for implementing Web Service Definition Language (WSDL) in the application for access to data from external systems and web sites.
• Worked at the client site with the customer and manager the project from end-to-end.
• Written Triggers an order to process incoming service e-mail requests from customers to automatically create new case records.
• Developed customer management app for the customer services team to track client databases and financial transactions by collecting requirement for the application of the Salesforce CRM with the Customer Portal.
• Worked on Customizing service console.

Confidential, Framingham, MA

Salesforce Admin/ Developer

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Developed User Interface using Apex controllers, Visual Force and Force.com IDE
• Developed VF components in mobile apps.
• Created and used Email templates in HTML and Visualforce
• Extensively used REST APIs for integration between Salesforce and on-premise systems.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs
• Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Developed VF pages and associated Apex Classes to allow customers to register, login and submit their service requests which are resolved by the backend support teams.
• Created Visualforce and HTML Email templates to be sent to the customers depending on the action they perform after logging into the portal.
• Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages
• Created Summary reports, matrix reports, pie charts and Dashboards to assist the business team.
• Completed bulk imports of data using Apex Data Loader.
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Imported accounts and contacts data through Import Wizard.