SUMMARY

• Around 8 years of IT experience in various stages of Software Development which includes 5+ years of experience as Salesforce CRM Developer which involves Administration, Development, Integration, Communities, Classic to Lightning Migration, Lightning Components, Lightning Web Components and 2 Years of experience on Java.
• Experience in Software Development Life cycle that includes all phases of Requirement Analysis, Design, Development, UAT and maintenance of Product / business applications including Cloud Based, Web Applications, Windows Applications, Web Services, Windows Services, Client - Server applications.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Call Centre, Chatter & App-exchange applications and Einstein Analytics.
• Worked closely with Business Users to enable business processes using SFDC.
• Extensive experience in analysing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects and master-detail relationships.
• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Maintain and create workflow rules, validation rules, formula fields, escalation rules, auto-assignment rules, with regards to CPQ and pricing rules.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Experience with Lightning web components (LWC), Created multiple Lightning Components, added CSS styles to the Lightning Components for better user interface.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE.
• Expertise in Force.com technology stack: APEX, Visual Force, SOQL and SOSL.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components, Components, HTML5, CSS 3, JavaScript, jQuery, Bootstrap, angular js, Media Queries & Controllers.
• Involved in end-to-end QA and UAT testing and validation and CPQ including products, pricing, quoting etc.
• Experience in Migrating data from legacy systems to Salesforce using Apex Data Loader.
• Used the sandbox for Testing and Migrated the code to the Deployment instance after Testing.
• Unit and Integration Testing for new requirement and get the UAT from the Business owner.
• Configured and maintained user security permissions in compliance with organizational needs and worked on Data Integration and Migration Projects.
• Experience with Integration of salesforce using REST and SOAP web services with external systems.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management and Case Management.
• Creation and few more complex pricings functionality like APTTUS CPQ Approval Process, APEX, and APTTUS Pricing Callback Class.
• Proficiency in Object Oriented Languages like C++, C#, Java, J2EE, JSP, and other Java technologies.
• Experience in databases such as SQL Server, Oracle and MySQL.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages, Visualforce Components, Lightning Components and Lightning Web Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Einstein Analytics, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex, Visualforce, Java, HTML, JavaScript, JQuery, CSS, PL-SQL, C.

Tools: Apex Data loader, Apptus CPQ, Docusign, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA and HP ALM

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and cpqDB2.

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems: Windows XP/Vista/7, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, AZ

Salesforce Developer

Responsibilities:

• Involved in various activities of the project like Information Gathering, analysing the Information.
• Working across various SFDC implementations on Sales Cloud.
• Designed and Deployed Custom Objects, Custom tabs, Validation Rules and Auto-Response Rules.
• Created several Workflows and Approval Processes needed in different stages of Application.
• Created Custom Reports to track the Cases, assets to be available to different levels in the organization based on their Profiles.
• Developed and configured various Reports and Report Folders for different user Profiles based on the need in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional
• Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs of the application.
• Designed and Developed VisualForce pages based on Business Requirements.
• Gained basic knowledge on Lightning App Builder to develop apps visually, without code using Custom-Built Lightning Components.
• Developed component using Lightning Aura Framework which also included client - side Angular JS.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Experience with Lightning Components and explored Lightning web components (LWC).
• Worked in CTI integration with the third-party products like Xant and AMC technologies to improve the efficiency of the user experience of the sales users.
• Using Apex Data Loader for Migrating Records to Sources and Loaded data into Call Centre application.
• Experience working with standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Once the code is deployed in testing environment, need to run database queries in both DB2 and SQL server for Test data into SD and Salesforce.
• Worked on different Integration Issues and worked on developing Visualforce pages and Apex controller classes.
• Good experience in designing Front-end using Dynamic Visualforce pages, Components, HTML5, CSS 3, JavaScript, JQuery, Bootstrap, angular js, Media Queries.
• Wrote Apex Triggers to implement business logic which sends E-Mails to the customers.
• Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing to prove that system conform to specifications of business and Quality Requirements.
• Involved in end-to-end testing and configuration enhancements for the CPQ and CLM functionalities.
• Articulate APTTUS core CPQ capabilitiess, Foundation concepts of Products, Pricing, Categories, Advanced concepts of product selection and pricing scenarios, also categories, Price List, Products and Selection, Bundles, Options and Option Groups, Product Selection using Constraint Rules and Attributes and Pricing Extensions (Price Dimensions, Price Matrices and Price Rule sets).
• Good with Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote.
• Involved in integration of Salesforce with REST and SOAP Web Services.
• Hands-on backend development of Java and Mulesoft based application with teammates.
• Agile Development Methodology was followed for the implementation.
• Used the sandbox for Testing and Migrated the code to the Deployment instance after the Testing.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls. Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Einstein Analytics, Lightning Web Components (LWC), Sandbox Data loading, Windows XP.

Confidential, OH

Salesforce Developer

Responsibilities:

• Performed in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Experience working on SFDC implementations both on Sales Cloud and Service Cloud.
• Worked towards preparation of requirements management plan, business and functional requirement documents.
• Experience working on Case Management, captured cases from the company's website and customer emails.
• Created case sharing model and assigned cases to users according to the role hierarchy.
• Escalated cases according to the case priority
• Worked on Auto response rules if customers contacted beyond the business hours.
• Worked on Record Types, Validation Rules and Page Layouts.
• Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business.
• Used Data Loader to read, extract, and load data from comma separated values (CSV) files or from a database connection.
• Involved in mapping the fields between the current reporting system and Salesforce using Data loader.
• Performed import and export operations to load customer data and other master data using Data loader.
• Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports and dashboards.
• Analysed different business reports and guided the team on deployment and customization of those reports in Salesforce.
• Worked on designing different custom dashboards for various user groups based on their business functionalities and needs.
• Created workflow rules and defined related Tasks, Time Triggered Tasks, E-Mail alerts, filed updates to implement business logic.
• Created Email Templates and was involved in doing the mail merge for different standard and custom objects.
• Strong Experience in developing Salesforce applications using Apex Classes, Batch Apex, Visual Force pages, Apex Triggers and Custom Buttons and Links.
• Experience on Implementation and Integration projects, Salesforce API, REST and SOAP API Integration.
• Generated WSDL and worked with REST, SOAP web services. Performed integration with several third-party tools like ANT, Marketo, and ServiceNow.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Confidential, NJ

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Working on SFDC implementations on Service Cloud.
• Maintained user roles, security, profiles and workflow rules wherever necessary.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases.
• Worked with salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed Custom Objects, Custom Reports and dashboard on regular basis for the sales performance and lead generation statistics.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Apex Classes, Apex Triggers and Visual force pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Develop and Implement portal solution using Salesforce Components.
• Developed various Custom Objects, Tabs, Components and Visual Force.
• Worked on REST/SOAP Web service to integrate sales force with third party systems.
• • Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API.
• Data Migration from Legacy Front Range to Salesforce.

Environment: Saleforce.com platform, Salesforce Components, Apex Language, Visual Force Pages, Data Loader.

Confidential 

Associate Software Developer

Responsibilities:

• Worked directly with user groups in analysing and specifying business requirements for the design and development of project.
• Designed application with UML (Unified Modelling Language).
• Developed application based on SDLC (Software Development Life Cycle).
• Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed the Front-End JSP and HTML.
• Developed JSP's, Java Beans and Servlets to interact with Data Base.
• Extensively used JavaScript for client-side validations.
• Used XML parsers to parse and fetch information from XML templates.
• Performed Unit Testing of all Modules.

Environment: Java, J2EE, JSP, Servlet, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, Apache Tomcat Server.