SUMMARY:

• Possess distinguished 19+ years of accomplished career track in aggressively managing large Business Application Services, leading Global Operations and Delivery with Workday HCM consultant and Certified Scrum Master which includes 4 years of USA onshore experience.
• Held results - oriented managerial positions for over 15 years in dynamic organizations.
• Exceptional Leader with versatile experience in management and customer-centric roles directly managing diverse teams across geographies.
• Proven ability to effectively handle broad range of IT Portfolios including application development, testing, support & maintenance, enterprise application, outsource product development, systems integration and more recently in the R&CM domain. Diverse experience across Web Technologies, Realty, Automotive and Retail Core expertise includes driving Business Strategy, offerings management and Account Management, Solutioning, Managing Delivery & Customer Satisfaction.
• Also trained on Workday HCM Consultant /Workday Performance and Talent Management and EM/PM.
• Being an energetic relationship builder has directly helped to create new business opportunities from scratch. Exceptional performance in significantly increasing company revenue by quickly developing positive client rapport, establishing solid, lasting business relationships and acquiring new business as well as developing existing accounts

SKILLS SUMMARY:

Client Engagement Management: Client Relationship Management, Pipeline Management, Demand Shaping, Budgeting and Accounting, Outsourcing Transformation

Delivery Management: Project Planning, Stakeholder Management, Project proposal, Project scoping, Change Management, Risk Management, Resource Management, Agile - Scrum Master, Planning, Transitioning & Transformation

Lead: Design, Requirement analysis, Use case, Wireframes, Prototype Building.

KEY SKILLS:

Operating Systems: Windows 7, XP, Windows NT and Windows 95/98, UNIX, Vista and Red Hat Linux-9.0

Languages: .NET, Visual Studio, Java, HTML, CSS, PHP, DHTML, XHTML, XML, JSP

Scripts: JavaScript

Databases: MS Access - 2000

Servers: ColdFusion, IIS

Version Control: Visual SourceSafe, Clear Case

Web Analytics Tools: Omniture Site Catalyst, Google Analytics

Good Knowledge: Web 2.0 Concepts, SEO and Mashups

ERP: SAP BI and HR Module

PROFESSIONAL EXPERIENCE:

Delivery / Execution Manager

Confidential

Responsibilities:

• As Scrum Master responsible for leading scrum teams consisting of 10 resources onsite - business analysts, developers and testers to produce high quality enterprise applications.
• As Scrum Master Manage schedules, budgets, project scope, assets, and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed upon.
• As Scrum master facilitating all the scrum ceremonies - daily stand-ups, sprint planning, Story grooming, sprint review and sprint retrospective.
• Elicit well-defined user stories from PO and internal business owners in order to ensure the delivery of high-business value products. Validate and certify the user story readiness with readiness checklist. Work with other PO and scrum masters for the cross-functional dependencies and their deliverables.
• Assist teams in removing impediments and sheltering from outside interference. Communicate and document project status and strategic recommendations to team members and senior management on a regular basis; actively monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance.
• Identifies project risks and the corresponding mitigation plans and discuss them during the weekly status meetings.

Scrum Master/ Project Manager

Confidential

Responsibilities:

• Capacity Building & Management process to drive the ESAP Program.
• Closely working with Executives, SME and offshore teams. Scrum Master and PMs regarding the best resourcing solution based on knowledge, capabilities, personal work styles of consultants in turn demonstrating & applying in-depth understanding of consultant’s skills and expertise.
• Manage internal conflict resolution and escalate resourcing issues where required. Interlock with PMs, Practice Area/Sector Leaders.

Scrum Master / Project Manager

Confidential

Responsibilities:

• Capacity Building & Management process to drive the VNSP Program.
• Closely working with Executives, Vendors, Scrum Master and PMs regarding the best resourcing solution based on knowledge, capabilities, personal work styles of consultants in turn demonstrating & applying in-depth understanding of consultant’s skills and expertise.
• Manage internal conflict resolution and escalate resourcing issues where required. Interlock with PMs, Practice Area/Sector Leaders.

Program/Project Management/Scrum Master

Confidential

Responsibilities:

• Managed large numbers of Demands and played advisory role right from the Solutioning stage, Creating Staffing Plans and Execution of Fulfillment strategies for on time delivery at client’s end.
• Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.
• Built and leveraged a world class Resource Capacity Building & Management process to drive the Business success in EMEA region.
• Advice Client Executives, Partners, Bid Managers and PMs regarding the best resourcing solution based on knowledge, capabilities, personal work styles of consultants in turn demonstrating & applying in-depth understanding of consultant’s skills and expertise.
• Manage internal conflict resolution and escalate resourcing issues where required.
• Interlock with PMs, Practice Area/Sector Leaders, People Managers to manage human resources available within the pool.
• Develop networks with GBS Resource Managers across region, geography and globally; to facilitate inter country and inter business unit resourcing with the aim of maximizing GBS wide utilization.
• High-performing project/product management executive with expertise in mission critical development and maintenance projects.
• Proven capability to optimize organizational processes, measurement systems, and infrastructure to maximize business results.
• Measurable results, including cost reductions gained from improved system/process performance, productivity gains through multiple change and improvement initiatives, reduced product-development time, and revenue growth

• Managerial skills: analytical, decision making, follow up, people management, process oriented, project governance, reporting and target oriented.
• Interpersonal skills: manage and maintain relationships between IT and operations line, develop positive working relationships with internal and external stakeholders; interact with key stakeholders and manage expectations, manage highly diverse group of people. An effective communicator.
• Project management best practices: Manage projects throughout whole lifecycle and provide status/risk reporting. Able to lead and motivate cross-functional teams and interact with all levels. Identify issues and risks, develop effective risk management approaches and solutions and working with appropriate members of the team or stakeholders to resolve issues
• Full spectrum of IT project life cycle: analysis, design, development, integration and testing, global-scale implementation, operations and maintenance.

Deployment Manager - Retail

Confidential

Responsibilities:

• Worked as a Deployment Manager in Tesco Retail Group. Responsible for planning, implementing, quality, risk migrating, managing scope and client expectations. Ensure that training activities are carried out and ensure the deliverables.
• Responsible for the delivery of all the application to the estate across UK and ROI.
• Negotiating the project costs with business, getting the approvals and sell the services of Retail Group.
• Guided and mentor project team in arriving optimal solutions, resolve conflicts and motivate team to deliver the projects as per or above stakeholder expectations
• Ensure the Releases, Deployment and Manage the process are achieved. The main objective is to build, test and deliver the capability to provide the services specified by service design and that will accomplish the stakeholders' requirements and deliver the intended objectives.
• Planning of test environments, Planning of actual releases,
• Implementing Data Integration process with Talend Open Studio 5.1.2/5.2.2
• Testing release packages & deployment environment,
• Managing actual Release & Deployment, Post Deployment reviews
• Appraise the UK Manager on the delivery status and Ensure that the SLAs are met for all severity levels
• Manage process and process measurement to ensure effectiveness, efficiency and continuous improvement
• Ensure that the project specific KPIs are met and Identify risks that might affect the operations and mitigate them, update the risk management plan on a regular basis during the project life cycle and when a risk has occurred.
• Appraise the Vendor team on the status of the on-going and critical issues
• Ensure that the availability of the application meets the KPI requirements and Proficient in managing complete IT project activities, planning, operations ensuring completion of project within the specified SLA level
• Spearheading the Service Delivery team; successfully managing service delivery teams
• Identify new business opportunities
• Managing customer expectation and ensuring quality deliverables and ensure customer satisfaction., SLA Compliance
• On boarding and Off Boarding Team members, Timesheet Management, Quality Audit Coordination
• Financials:
• Responsible for the end-to-end financial management of the project, including forecast, ensure that the GP targets for the project are met, on a month-on-month basis
• Ensure that the deliverables are defect free, ensure that the deliverables are delivered within the agreed SLAs, ensure that the deliverables are delivered within the agreed timelines, Ensure CMMi 5 compliance

Project / Program Manager/ Lead

Confidential

Responsibilities:

• Requirement analysis, review and documenting the business requirements/Use Cases.
• Coordination between the product/development and QA teams.
• Ensuring timely and quality deliveries to customer in charge of bug tracking system for most of the products at Move EDC.
• Actively participated in the resource and project delivery discussions with the client.