SUMMARY

• Technical lead/Developer with over 15+ years of diversified professional leadership experience.
• 5 years of Salesforce Administration, Configuration,customization, and Lightning development.
• Strong experience in Sales, Service, Marketing and community Cloud of Customer Portal and Chatter in salesforce platform.
• Extensive design, development, customizations, and implementation of custom salesforce Lightning web components (LWC) using Apex Class, Test Classes, Test methods, Trigger and Controller Classes.
• Strong implementation achievements in Visual Force Pages, Standard Controller, Custom Controller and Data Migration with Lightning components.
• Expertise in CRM Integration and deploying custom integration solutions with other applications SAP, Mainframe and BI applications via real - time and batch process (sync/async).
• Proficient in optimizing Workflows, Approval processes, and sharing rules as per the functional needs of the business in Sales and service cloud.
• Expertise on case management, web-to-lead, Web-to case, Email-to-case by using service cloud application.
• Installed Salesforce AppExchange Apps, configured and maintained User security permissions in compliance with organizational needs.
• Skilled at generating and customizing data mining, Analytical Snapshots, Dashboards and Reports with Lightning using Einstein Analytics.
• Extensive configuration, customization and Programming with Apex APIs, Apex WebService (REST) and CLI Integration in SFDC.
• Expertise in integration API development (REST), Soap APIs, SFDX for migrations CI/CD, Jenkins, Aura development (APEX) and deployment in CI/CD using SFDX GitHub.
• Expertise inSalesforce Security model, Workflow Approvals, Data Validation, data utilities, analytics, sales, Marketing, Customer Service, and Support Administration.
• Achieved in Field service lightning (FLS) to manage mobile app workforce, scheduling task, contract, and optimization from a managed package.
• Expertise in ITIL Service OperationsIncident, Problem & Change Management includes monitoring servers, scheduled batch, and hot fix, ad-hoc requests, analyzing, tracking, and mitigating the Project Risks.
• Expertise to designing complex solution using UML for integration, security, custom development, demonstrate with tech teams, managers, clients in all stages of the software development life cycle.
• Implement Security (Object, Field & Record level) using Profiles, Roles & Sharing Model settings.
• Major roles include develop and design SOA applications, integration development, Web services, Middleware, EAI applications and Mobile Applications.
• Expertise indeveloping Salesforce Lightning web components (LWC), List Views, page layouts, Aura components, External objects, custom objects, Permission sets, Org - Wide default (OWD), Field Level Security, Custom tabs, Roles and profiles, Custom Formula Fields, Field dependencies, Picklists, Apex,Classes, Controllers, Triggers, Indexes, Page Layouts, sharing rules, Process builder, Connect API,Chatter,andquick Action.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce SFA, Apex Classes, Apex Triggers, SOQL, SOSL, S-Controls, Visual Force (Pages, Components & Controllers), Web Services, AJAX, Workflow & Approvals, Data Loader, Dashboard, Reports, Analytic Snapshots, Custom Objects, Force.com (Sandbox and Prod), Maven, Rest & Soap APIEclipse IDE Plug-in, Case Management Automation, GIT, and Ant.

Special Tools: Azure Dev-Ops, JIRA, Service Now, Move IT, Opswise, GitHub, SM7, HP-ALM, Nintex, UISelenium, JENKINS, VBSCRIPT, Visual Studio, MS Project & Visio, Talend Informatica and Data stage.

Database: DB2, Microsoft SQL Server, Oracle 11g, MySQL, PL/SQL

Ops System: Windows 10/XP/2003/2007, UNIX and IBM Mainframe (OS390, Z/0S)

Mainframes: JCL, COBOL, VSAM, Change man, Easytrive, QMF, Spufi Endeavour, Expeditor and File-aid.

Methodologies: Agile-Scrum, SDLC and Waterfall methodologies

Domains: Retail, Insurance, Credit Card - Banking and Automotive

PROFESSIONAL EXPERIENCE

Confidential, Plano-TX

Salesforce Tech Lead/Architect

Responsibilities:

• Developed Salesforce Lightning Apps, Components, server-side controllers, handlers, and events in the existing organization.
• Building Lightning Components using aura framework and SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages by using new Lightning Out feature by event-driven programming.
• Enabled Aura Framework, Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Develop products on the Force.com platform using Apex, Visualforce and responsive User Interactive apps using Salesforce Lightning.
• Developed and Customized theReports and Dashboards using Einstein Analyticsto the track usage for productivity and performance of business centers and their sales teams.
• Created Custom Controllers and Standard Controllers in Visual Force and modifying Visualforce pages to be supported inLightningmode, and its features.
• Created FSL customized app with major lightning components (LWC) for 10000 front line users.
• Utilized the Lightning App Builder to build the Lightning Pages in Field service application using the FSL (Field Service lightning) for contract, task, and time management.
• Managed Test classes for all theApexclasses and Triggers with minimum 92% code coverage.
• Manage Salesforce application design through the various systems development life cycle stages from business need through design and delivery.
• Created use case in UML for development and documenting a system in an object-oriented manner.
• Developed continuous Integration process with upstream (SAP, RMS) and downstream (Informatica, MF) applications, LWC, Single Sign on SharePoint portals, with GitHub and Salesforce DX.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Triggered interface events by user interactions, which includesLightningComponent framework and involved in Web services development with Salesforce API (REST).
• Created UML landscape for specifying, visualizing, constructing, and documenting the artifacts of Salesforce Integration with other systems.
• Worked on Queues, Public-groups, Email -to case assignment based on queues and web-case as per client requirements on classic email templates with merge fields for the various scenarios.
• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
• Participate in architecture, design, and code reviews to Identify process gaps and provide solutions for them and create proof of concept technology analysis and pilots as required.
• Worked with API, ETL, implementation solution team, existing legacy, Integration architecture team and come up with solution alignment with these various team.
• Worked on numerous lightning components and created various Gantt charts using those components.
• Integration of Sales/Marketing Cloud with other Enterprise applications, home-grown applications, downstream applications using Talend, Mule Soft, Informatica, Cast Iron and Salesforce Data loader.
• Designed and developed Data Model includes creation of Custom Staging objects, Custom fields and implement new User Sharing rules.
• Created Processes to automate different tasks using Salesforce Lightning process builder.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Confidential, WI

Salesforce Technical Lead

Responsibilities:

• Develops, modifies, and distributes standard and ad hoc management reports/dashboards to better understand the overall business and/or unit.
• Customized standard objects, custom objects, and junction objects, while also structuring user roles, security profiles and workflow rules, case management and Solutions.
• Developed CRM applications based on Client Server Architecture using different framework.
• Developed and implemented Salesforce Lightning components using Aura framework.
• Configured, assigned, and customized Dispatcher Console, tabs, page layouts, record types, list views, Permission Sets and Mobile app with brand new Field Service Lightning MVP.
• Designing and Configured automation tools like Process Builder, Approvals, Workflows, Validation Rules, custom labels, custom settings, profiles, and permission sets.
• Production Support, including deployment and migration activities from Development through to Production with Frequent formal and informal client interaction.
• Created Sharing rules for user groups and day to day permission to the users and support issues Sandbox refreshes.
• Create and manage sales processes to building out a sales pipeline in a commercial business environment (B2B) with.
• Implements Salesforce projects in Hybris Integration platform, community cloud, Pardot B2B marketing cloud, ecommerce, and Hybris.
• Designed on Connected Apps, various Reports and Folders for different user profiles and processes to continuously monitor data quality and integrity based on the organization need.
• Used Rest Web services to flow the Data from Salesforce to Connected App and vice-versa.
• Configured Outlook integration with salesforce and Integrated Salesforce with Microsoft Outlook to synchronize contacts, events, and tasks.
• Used SOQL & SOSL with in governor limits for data manipulation needs of the application using Force.com explorer.
• Design the Scenarios for switching between salesforce classic and the Lightning Experience.
• Projects developed using agile methodology and facilitate with the Scrum master in stand-ups.
• Manage QA refresh, Patches, SF releases and enhancement project releases made to live site.
• Developed custom Force.com applications using Visualforce, Apex, S-controls, Triggers, WebService, JavaScript, and Ajax.
• Manage each enhancements and maintenance tasks with financial force through salesforce Glovia.
• Developed Tax, Invoice for sales order processing in Financial Force community.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Manage all Security settings and conduct regular Security/Config Audits.
• Designed and developed the Core Engine to initiate Batch Apex Classes and process data.
• Generated Apex Classes using WSDL metadata API to create Sharing rules programmatically.
• Worked on APIs, Profiles, & Security model and configuring test instances for internal Sandboxes.

Confidential, WI

Senior Salesforce Developer/Administrator

Responsibilities:

• Creating inbound and outbound change sets and testing in Stage (QA) sandbox.
• Creating Salesforce custom objects, page layouts, list views, fields as per business requirement.
• Customizing profiles, roles, role hierarchy, groups, field level security, sharing rules and Content folder rights.
• Creating Validation rules, Formula fields, escalation rules, auto assignment rules, Workflow rules and approval processes.
• Creating, modifying, and scheduling reports and dashboards and providing valid access to users.
• Created custom workflow rules, process builder, entities, tasks, attributes, Email Alerts and Components to the needs of application automation in Sales and Service Cloud.
• Manage all new user set-ups and deactivation include transferring ownership of Accounts/contacts.
• Designed, Implemented, and supported Salesforce integration with third-party computer-telephony (CTI) systems application usingCTIadapters for the enterprise Contact Center.
• Performed mass import/export of data (standard/custom) objects using Data Import wizard and DL.
• Execute all Configuration changes, performed new release evaluations with Business Owners and execute new functionality rollouts.
• Migrated large amounts of data (Standard and custom objects) from legacy systems to Salesforce.
• Realigning roles as per Organization chart, territory realignment and providing sharing rules.
• Preparing deployment packages and disables business users' access during system down time.
• Developing and maintaining documentation on application configuration and help related materials following user Policies.
• Developing in Salesforce Classic to lightning migration including conversion of JavaScript buttons to Lightning Actions and Components, conversion of Visual force pages to Out of box functionality and Analysis of Lightning Readiness report.
• Optimizing Salesforce to support critical initiatives like territory and campaign management, lead qualification, assignment rules, pricing and contracting, quote to cash and sales compensation.
• Created the Gap analysis document, exported Schema, manual customizations including Record types, page layouts, sharing model, and reviewed Ownership rules and data migration.

Confidential

Mainframes - RMS, Service Delivery Lead

Responsibilities:

• Led a cross-functional with eight of technical team in the implementation of a server-based, data quality application and business teams on a frequent basis.
• Developed technical team providing guidance, training, and oversight on multiple concurrent tasks.
• Served as Mainframe liaison to business teams. Managed oversight of priority through delivery.
• Developed complex segmentation logic, ensure optimized capital reserves to offset loan risk ratings.
• Presented proposals, concepts, and project information via MS Office products such as Visio and PowerPoint.

Confidential

Mainframes Tech Lead

Responsibilities:

• Developing enterprise business process ahead of new technology requirements and Integrating management for the existing and new data center
• Constant Interaction with Onsite counterparts regarding the changes and development activities.
• Reviewing the code changes for other modules in the team, as part of the internal processes followed and conduct peer review and internal inspection.
• Allow systems to allocate and distribute the items at right place at right time to eliminate the inventory cost and transportation cost wastages.