SUMMARY

• Certified Salesforce Administrator and force.com Developer and overall 10+ Years of IT experience with 7+ years of experience, which includes Salesforce application development and Salesforce
• Administration for in an enterprise sized company.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI), AutoSys experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Good Understanding of Salesforce.com, Sales Cloud, Service Cloud, AppExchange, and Salesforce Communities.
• Interface with vendor partner’s and Designed, Develop, maintain perform processes and implemented systems in Salesforce to support automation for CRM,
• SaaS operations, IT, and customer support processes.
• Configuration Customizations, Apex, Visualforce, Test class, Triggers, Metadata
• API, Bulk API and Force.com API.
• Hands on experience in requirements gathering and preparing technical design documents.
• Extensive experience in data migration and integration using Data Loader.
• Experienced in web technologies like HTML, XML, CSS, JavaScript, jQuery.
• Deployed Change sets from Sandbox to Production.
• Excelled in working with various Salesforce.com standard and custom objects.
• Good Experience creating Custom Objects, Page layouts, Search layouts to organize Fields, custom links, related list, and other components on a record detail and edit pages.
• Configuration Customizations, Apex, Visualforce, Test class, Triggers, Metadata
• API, Bulk API and Force.com API.
• Worked on creating App exchange products.
• Designed and developed Salesforce applications using Apex Programming Language and Visual Force Pages, Process Builder, Visual workflows, and Workflows&
• Approvals.
• Successfully implemented Security/Sharing Rules, Configured Permission Sets,
• Field Level Security, Record Level Security, Profiles, and Roles etc. at the different hierarchical level of organization.
• Worked on Lightning Components and reused them in various phases of the application.
• Hands on experience in creating Custom fields, Pick Lists, cross Object Formula
• Fields, Lookups and Master-Details
• Performed Bulk Data Migration from Traditional Applications to Salesforce using
• Import Wizard, Excel Connector, Dataloader.io, Workbench, Backupify, Apex Data
• Loader utility and ETL tools, Cast Iron, ESB, Autosys.
• Customized standard objects, created custom objects, Interfaces, Relationships, and Triggers.
• Successfully integrated Salesforce with the external application by using Web
• Services API and SOAP.
• Worked on Data.com Administration for creating Duplicate and Matching Rules.
• Implemented pick lists, dependent pick lists, lookups, Junction Objects, master detail Relationships, validation, and formula fields to the custom objects.
• Good experience in creating custom Profiles, Role Hierarchies, workflows,
• Permission sets and Data validation rules.
• Committed to excellence, self-motivated, quick learner, team player, and prudent.
• Developer with strong problem solving, analytical skills and communication.
• Expertise in both Agile and waterfall methodologies of SDLC.
• Experienced is Salesforce E-Commerce solution - Pricing, B2C and B2B business process, CPQ processes which include product management, Order Management, up selling and down selling options, shopping cart management and full order to cash flow.
• Experienced in lightning component development for custom lightning application.
• Upgraded some apps from salesforce classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Enabled Aura Framework by adding Aura Attributes and Aura Handlers for events to focus on logic and interactions in lightning applications.
• Working on Salesforce Visualforce, Apex, and SOQL/SOSL.
• Experience working across various SFDC implementations covering Marketing Cloud, Sales Cloud, Service Cloud, Call centre, Chatter & App-exchange applications.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Experienced in using tools like JIRA, TFS, SVN, GIT, Eclipse IDE, Visual Studio Code.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
• Experience in working on global Salesforce.com platform and the implications related to Release Management.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visual force Pages, Visual force Components & Controllers.
• Configured and maintained user security permissions in compliance with organizational needs.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, jQuery and SOAP.
• Experience in databases such as SQL Server, Oracle, and MySQL.
• Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
• Strong knowledge & experience working in teams implementing Agile Methodologies and Waterfall Methodologies.
• Research and identify new ways to utilize the rapidly maturing Salesforce platform.
• Research and keep up to date with the latest Cloud based solutions for enterprise wide computing needs.
• Hands on experience with developing apex code, visual force pages, apex triggers, apex classes, visual force controllers, workflows/approval rules using custom code.
• Experience on Data Migration, Data Conversion, Data Processing, Data Cleansing, Data Validation and Data Archiving Process.
• Experienced in Marketing planning and Campaign Management, Lead Management, Opportunity Management and Activity Management of SAP CRM.
• Experienced in Sales Contracts and Service Contracts.
• Client interfacing and exposure on working in offshore / onsite model.

PROFESSIONAL EXPERIENCE

Sr. Sales force Developer / Admin

Confidential - Bentonville, AR

Responsibilities:

• Designed, developed and deployed the Custom Apps, Custom objects, Custom Fields, Custom buttons, Page layouts, Custom tabs, Lightening Conversion, Test classes, Components, Visual Force Pages, Batch Jobs, Workflows, Triggers, Lightening components, Apex programming to suit to the needs of the business.
• Work closely with different vendors to achieve business requirements in mapping with IT applications
• SAP CRM (On Premise CRM),Sales force .
• Daily Activities Based on Managing the Offshore team subsequently onsite Interaction, used to gather requirements from the client and coordinated with offshore team to yield effective outcomes with in deliverability’s.
• Involved in day - to-day standup meetings, and worked closely with other developers.
• Developed Visualforce Components and Visual Force Pages and Controllers.
• Work closely with offshore team and onsite team for on time deliverables and guide best practices by reviewing the code and discussing the design options.
• Implemented Configuration, Customization and Development with Salesforce.com on Community Cloud and Sales Cloud.
• Hands-on experience in using Mule connectors like JDBC, HTTP, HTTPS, FTP, FILE, SFTP, JMS, Salesforce, SAP etc.
• Performed the role of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Familiar with Salesforce latest product launches including Wave Analytic.
• Developed wave dashboards using Salesforce platform as the backend.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Maintenance of CRM functionality implementing SFDC.
• Creating SFDC reports (functional and technical documents).
• Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Developed applications using Agile methodology.
• Created Workflows for automated lead routing and lead escalation.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Experience in configuring price quote(CPQ) with Apptus.
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Used more than 55% of Apex for development.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Integrated applications with salesforce.com using SOAP web services API.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Implemented communities and built external pages.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Used ANT tool to migrate from Dev to QA
• Deployed Change Sets from Sandbox to production.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Developed Visual Force pages which rendered based on salesforce1 app.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure)
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation
• Hands-on experience in developing, exposing, and consuming SOAP Webservices and REST Webservices.
• Knowledge in SOQL, HTML, XML, JavaScript, SQL, Java and C#, SOAP-based web services.
• Involved in implementing e-Commerce / CPQ - Order to cash (B2B) process complete end to end process.
• Work closely with business to close the application gaps.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created customized UI as per the client and application requirements using Visualforce.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets.
• Involved in complete full life cycle implementation - Requirement gathering, finding gaps, identifying enhancements, implement, unit and integration testing, complete deployment process, cutover activities, change management process and many more activities..

Environment: Saleforce.com, Visual force Pages, Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, HTML, Java Script, Eclipse IDE Plug-in, Windows.

Salesforce Admin/Developer

Confidential - Columbus, OH

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on various AppExchange products according to the needs of the organization.
• Worked real-time troubleshooting on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed re-usable UI components with the Salesforce Lightning Component Framework for the Document API Integration on opportunity.
• Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Worked on creating Lightning Pages inside Lightning Community Builder.
• Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Performed large and small-scale Data Migration using Migration Tool and Data Loader.
• Developed Custom Validations to override the Salesforce default validation rules.
• Complete bulk imports of data using Apex Dataloader.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Visualforce Pages to customize the view and functionality of the page that were required by the Organization.
• Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Created support guides and conducts training for new and current Users on how to use the system in accordance with established business practices.
• Responsible for maintaining different sandboxes (Environments) like Development, QA, and Production Sandboxes.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Salesforce.com, Apex (Classes, Controllers, Triggers), Visualforce Pages, Aura, Salesforce lightning, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Data Migration, Dash Boards, Data Loader, Cast Iron, Custom Objects, Tabs, Accounts, Fields, Leads Emails and Windows.

Salesforce Admin/Developer

Confidential - Mountain View, CA

Responsibilities:

• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on force.com sites.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Responsible for designing custom objects, fields, pick lists, role based page layouts, security and sharing rules, workflow rules & actions, validation rules, approval processes, custom tabs, reports, design visual force pages, snapshots, dashboards and point to click configuration.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed dynamic salesforce.com Visualforce pages using Apex and AJAX tool kit.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com, Visualforce Pages, Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, HTML, Java Script, Eclipse IDE Plug-in

Salesforce Administrator

Confidential, New Jersey

RESPONSIBILITIES:

• Involved in designing and implementing the Marketing enrolments using sales force Marketing Cloud/ Marketing Enrolment Programs mapping with Campaigns.
• Involved in designing and implementing cases and service ticket management using sales force / Service cloud. Performed GAP analysis and identified the RICEFW's.
• Involved in designing the channel partner management using Sales force in integration with third party systems.
• Used Service Max App Exchange functionality in sales force for developing the application used in mobile/iPad device.
• Acted as the point of contact for CRM-related vendor like Pardot, Xactly, MapAnything, Lexio, Dialpad and Compliance Quest.
• Implemented Pardot and Created Landing Pages, Forms, Form Handlers, Segmentation, Engagement Studio, Automation Rules.
• Veteran in client service Component, LWC, Marketing Api Hubsoft and model Platform Events Pardot Analytic ability, Data Enrichment API such as Problem Solving, Security.
• Used Serviceman dispatch console functionality to configure dispatch console for field engineer.
• Used Serviceman Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, and Translations etc.
• Interface with key stakeholders and apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design.
• Play an important role in creating the high-level design artifacts.
• Deliver high quality Visual force, Apex code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and maintenance.
• Developing integrations with other systems using ETL/middleware tools
• Create proof of concepts/demos for new offerings
• Set up and standardize deployment practices in a complex multi-threaded development environment.
• Demonstrate experience of unit & integration testing and performance tuning of application
• Designed and developed several custom objects, validation rules, page layouts, custom tabs, components, visual force pages, to suit the needs of application.
• Worked on various salesforce.com standard objects like campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports, and Dashboards.
• Written Apex class to manually create Accounts, Contacts, Opportunity and other custom objects from Lead.
• Written triggers on Lead object with auto populating values when customer submits the survey.
• Developed various apex classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Streamlined Approvals actions across credit team and updating related fields.
• Managed users, Profiles, Hierarchal Roles, Security controls.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Developed and configured various reports for different user profiles based on the need in organization.
• Created email templates and inbound emails using visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and Dashboards, Sharing rules.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Managed operational requests troubleshoot issues, working with diverse user groups.
• Works within the established procedures to develop, test, implement and maintain application software.
• Participated in training sessions provided by the salesforce team and support end users.
• Customize Salesforce applications using custom objects, workflows, validations and formulas while adhering to Salesforce best practices.
• Worked on configuring the SSO for marketing cloud Org using SAML and Key management and IDP.
• Deep knowledge of the SFMC platform, HTML, CSS, JavaScript, SQL and Salesforce Marketing Cloud.
• Used ServiceMax Setup to create SFM transaction, SFM Wizards, Service Team, Technician, Skills, and Translations etc.
• Used Dispatch console functionality to create Subject, Hover for event creation.
• Used Dispatch console functionality to configure the color for work order grid.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for architecting profiles, roles, public groups, queues, permission sets, sharing settings.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Administered community portals and customized the interface using community builder and adding lightning components to it.
• Worked with import tools such as Apex Data Loader and Import wizards.
• Implemented Salesforce.com customizations and drove User Acceptance Testing (UAT) in different environments. Worked in coordination with off-site team during testing and development phase. Experience working with Vendors to troubleshoot issues.
• Resolved Salesforce.com usage problems. Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance.
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Set up and maintained a continuous integration environment using source control, deployment scripting and job monitoring.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), VB.NET, Data Loader, HTML, Java, Java Script, Workflow & Approvals, Reports, Cloud Pages, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP, SAP ECC, CRM, GIT.

Salesforce Administrator/Developer

Confidential

Responsibilities:

• Interacted with various business user groups for gathering the requirements for
• Salesforce Implementation and documented the Business and Software Requirements.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed various interfaces, Apex classes, controller classes and apex triggers for various functional needs in the application.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com and other
• Platform based technologies like Visual Force, Force.com API, and Webservices.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Designed and developed the mobile UI screens using JavaScript, AngularJS, jQuery, JSP, Html and CSS.
• Involved in debugging and troubleshooting the bugs and resolved those issues.
• Administered and monitored the company's Salesforce CRM application.
• Managed Service Cloud components including Service Console, Partner portal, Call
• Center, CTI integration, Customer Portal, Live agent, Knowledge Base and
• Entitlements.
• Experience in developing and maintaining email templates within Marketing Cloud and Community Cloud.
• Experience in ETL Methods for integrating data feeds on Salesforce cloud.
• Created profiles, roles and implemented object level, field level and record level security.
• Developed and deployed workflow rules, approval processes, email templates, and assignment rules.
• Generated reports and dashboards based on the user requirements.
• Designed and Implemented Salesforce1MobileApp for users to access real time information.
• Schedule the Apex Classes to send email alerts on daily/weekly basis.
• Perform Data Export on weekly basis for data backup.
• Provide Production Support for CRM system developed on Salesforce.com platform.
• Designed and developed SFA based Application on Force.com Platform in
• Salesforce.com environment with Apex programming language at backend and
• Visualforce pages as user interface.

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Jenkin, Translation Workbench, Sandbox, Data Loader, Workflow & Approvals, Reports, Lightning Components, Custom Objects, Custom Tabs, CTI integration and Email Services.