SUMMARY

• 10+ years of IT professional experience in Application Software Designing, Development, Testing and Implementation with 5+ years of extensive experience in Application in the Salesforce platform using Salesforce Sales Cloud and Service Cloud features.
• Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Strong knowledge of SFDC standard data structures and familiarity withForce.com Explorer, Data loaderand Import Wizard.
• Experience in Salesforce Securities - Roles, Profiles, Permission Sets, Sharing Rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Expertise in SFDC Development usingLightning Application, Apex Language,Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Process Builder, Flows, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.
• Experience in implementation and Integration on SFDC using Apex (Classes, Controllers and Triggers), Batch Apex, and Visualforce Pages.
• Experienced with Salesforce.com Web Services APIs- Force.comSOAPandRESTbased Web Services APIs, the Bulk API and the Metadata API.
• Experience in maintaining Informatica workflows for loading and transforming the data.
• Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email­ Templates
• Experience in working with Eclipse IDE with Force.com Plug­in environment for writing Business logic in Apex Programming Language.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Extensively used tools suchInformaticafor integration of data with legacy ERP system
• Hands on experience in writing queries usingSOQLandSOSLin Apex Classes and Triggers.
• Good Experience onSalesforceLightning.Experience in third party integration with ERP (Marketing Cloud, Service Cloud).
• Good at migrations and deployment of code from one environment to other using Autor bit tool, IDE deployment wizard and Workbench Deployment Wizard also have hands on experience in ANT Migration.
• Experience in Customizing and Configuring Microsoft Dynamics CRM D365, Unified Interface, 2016, 2013, 2011.
• Have good Experience working on Unified Interface for Microsoft Dynamics 365.
• Experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.
• Worked on project-based directives for client CRM Online environments D365.
• Conducted production environment developments custom developments and reporting projects.
• Performed troubleshooting of client CRM issues and maintained documentation of all reported issues.
• Completed performance optimization as needed by clients. Implemented and conducted training for client workplace staff on utilizing the CRM applications software.
• Experience in MICROSOFT Dynamics CRM D365 Entity, Forms, Views, Fields, call outs to CRM API, Relationships, Chart, configuration, CRM plugins, Processes, workflows, Flows and customization, power apps, reports and dashboards.
• Presenting prototypes and delivering Functional demo
• Writing Functional specification document, flow diagrams for Sales Module in CRM.
• Developing custom build Workflows for various Sales process and Case management in CRM D365.
• Collaborated with Sales and Marketing teams to define User Requirement Specification (URS) and Functional Requirement Specification (FRS) documents.
• A Cross Functional communicator easily interfaces with high-profile staff, vendors and customers.
• Extensive experience of designing and developing software applications with ASP.NET 3.5, 4.0& 4.5, Entity Framework, Web API, HTML, XML, CSS, Java Script, AJAX, jQuery, JavaScript, Web Forms, and Win Forms, bootstrap.
• Used Web Services to build interoperable applications.
• Enthusiastic, flexible, and project-oriented team player with Excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client requirements.

TECHNICAL SKILLS

Salesforce Technologies: Standard objects, Workflow, Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Visual Force Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Flows, Process Builder Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Lightning pages (Pages, Component & Controllers)

3rd Party Apps: Cloud Data Wizard, Dupe Blocker, Dupe Catcher, Conga Composer, Popup Alerts, Outlook and Office 365 Connector Plugin, Survey Force, Mass Lead Convertor, Mass Update, Mass Delete, Google Maps Integrator, Field Trip, DocuSign, Biztalk

Programming Languages: Java, Apex, C, C++, SQL, PL/SQL, UNIX Shell Scripting

WEB Technologies: HTML, CSS, AJAX, XML, JavaScript, PL/SQL Web Toolkit

Methodologies: Agile, Scrum, SDLC, RUP, Waterfall

Version Control: CVS, SVN, GIT

Other Tools: Toad, Informatica, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty and Edit Plus, Toad, SQL Developer, SQL Navigator, OBIEE BI Tools and Reporting, Tuxedo

PROFESSIONAL EXPERIENCE

Confidential -- Columbus, Oh

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.
• Involved in developing Visualforce pages, triggers and apex classes based on the requirements.
• Designed, setup and maintained Salesforce standard objects, custom objects, and junction objects, while also structuring user roles, security profiles and workflow rules
• Writtenapex REST web serviceclasses for inbound calls to salesforce.
• UsedWebservicesfor integrating the data between theSalesforce.com and external systems.
• Worked on Asynchronous Apex such Batch Apex and Scheduled Apex to overcome DML Operation used Governor limits.
• Worked with Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• Extensively Worked on Jenkins
• Participated in the release cycle of the product which involved environments like Development, INT, QA, UAT and Production.
• Created and maintained email reporting dashboards, conducted A/B testing, and provide test results to the marketing team to drive segmentation, delivery, and content decisions.
• Responsible for supporting day to day SFMC operations and cross-channel digital marketing campaigns including email and SMS.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to create modern enterprise apps build quickly and easily on Salesforce1 Platform.
• Run database queries in workbench for Test data into salesforce.
• Used Email to case, Web to Case features and created a community where the customers can create, update, and manage their cases.
• Builds relationships with technical counterparts in engineering and vendor groups to ensure end-to-end viability of solutions.
• Built and managed technical SFMC infrastructure for supporting the client's growing consumer marketing practice.
• Worked on customization of sales cloud standard objects - Accounts, Contacts, Opportunity, Campaign, Lead, Cases
• Supported Production deployments, User Rollouts, and quick fixes.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Research new and innovative technology and techniques to improve the automation ofmarketing process.
• Worked with Profiles and Administrative permissions to grant/deny users access to platform features.
• Managed SVN repositories for branching, merging, and tagging.
• Good Experience on SSRS and SSIS technologies.
• Created Design Documents. Designed custom Dashboards.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.
• Have extensive experience on Version Control Tools - Team Foundation Server (TFS), VSS, SVN, version control tools.

Environment: Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer, Lightning, Flosum.

Confidential, Washington, DC

Microsoft Dynamics CRM Developer

Responsibilities:

• Involved in gathering requirements and Preparing analysis, design documents and functional modules required by the system.
• Gathering requirements from client to prepare Business Requirement Document (BRD), Functional Requirement Document (FRD), Functional specifications, use cases, conceptual modeling.
• Customized Workflows and Plugin for automated processes, based on requirements from sales and marketing department to increase visibility and efficiency.
• Used jQuery for consistent easy navigation, look and feel of the website.
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to the common methods of CRM.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
• Experience in MICROSOFT Dynamics CRM 2013 Entity, Forms, Views, Fields, Relationships, Chart, configuration, and customization.
• Performed fit-gap analysis between out of the box Microsoft Dynamics CRM functionality and client’s requirements.
• Developed business objects using C# for various modules.
• Integrated Custom WCF Service with other applications.
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Created User defined Functions, Stored Procedures and Views using SQL Server 2012.
• Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
• Used jQuery, JavaScript framework to implement AJAX to restrict the screen flicker.
• MS Dynamics CRM Upgrade & Functional Enhancement.
• Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements.
• Created a detailed project plan which includes tasks based on their priority.
• Customized forms and views for new modules to be added to existing MS Dynamics CRM2013 system.
• Developed OLAP cubes, wrote queries to produce reports using SQL Server Analysis Services (SSAS) and Reporting Services (SSRS), Dashboards.
• Created Workflow based on requirements from Sales and Marketing department.
• Create Functional specifications, updates to business requirements document, develop system use cases and test scenarios for automated test scripts, track issues, perform QA and UAT, create release notes, quick reference guides and training materials.
• Enhanced and developed Business Process Flows as per the client needs.
• Designed a plugin to generate account number on create of new record.

Confidential

Microsoft Dynamics CRM Developer

Responsibilities:

• Installation, Configuration and Customization of MS Dynamics CRM 2011.
• Integrated MS Dynamics CRM 2011 with MS Outlook 2007 and offer a consistent, familiar user interface.
• Troubleshooting and coordinated deployment between environments with other teams.
• Updating the UI in CRM meeting new business requirements.
• Gathering requirement from client to prepare Business Requirement Document (BRD), Functional Requirement Document (FRD), Functional specifications, use cases, conceptual modeling.
• Added new functions to existing windows services.
• Implemented Plug-Ins defining business rules and validating data.
• Debugged JavaScript used in CRM system.
• Configured CRM settings to adapt security policies within different environments using security roles.
• Migration of data from Excel source to CRM using SSIS.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System Entities.
• Built web pages that are more user-interactive using jQuery plugins, JavaScript.
• Generated Sales Reports for statistical analysis of data at user level using SSRS.
• Customized Dashboards based on the custom reports and charts created Used Visual studio test project and performed unit testing including both automated and manual testing.
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
• Created organizations, business units, groups, and their relationships.
• Developed UI interface using HTML, Java Script, CSS, jQuery.
• Imported contacts from existing application into MS Dynamics CRM using the WCF service.
• Integrated with SSRS to support reporting, data analysis, and business planning.
• Worked on setting up relationship between System &, Custom entities.
• Upgraded asp.net web pages and Plugins assemblies.
• Customized the forms to extend the functionality and to meet the client requirements.
• Maintained version control during solution import & export using TFS.
• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM 4.0.
• Designed and built DTS/SSIS packages and ran several scripts for implementing changes in the backend for applications.
• Suggested several security policies on various entities in the system to manage and implement appropriate access controls.
• Developed UI using jQuery and JSP for interactive cross browser functionality and complex user interface.
• Provided CRM end user training for case and service managements for department staff.
• Extensively worked on designing reports using SQL Server Reporting Services (SSRS)
• Develop plug-ins to synchronize/update payment details to CRM system.
• Provided technical guidance to the team and participated in several sessions of code review.
• Assisted the team in basic testing and deployment of the solution.