SUMMARY

• 8+years of experience in delivering critical solutions on various levels of Software Application Development with 5+ years of strong experience in Salesforce.com (SFDC) as Developer/Admin, 1 year of experience as JAVA Developer and 2 years as an Assistant manager in Banking Industry.
• Expert Level understanding ofSalesforce.com CRM, Software Development Life Cycle (SDLC) and its technologies.
• Excellent Hands - on Experience in creating Custom Objects, Custom fields, Role based Page layouts, Custom Tabs, Custom Reports, Report folders and also worked on the designing of various other components of Visualforce Pages, Snapshots, Dashboards as per the client and application requirements.
• Experience in creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
• Extensively exposed to creating record types, escalation rules, assignment rules, validation rules, data migration activities, custom page layouts, custom fields, custom tabs and other standard functionality.
• Extensive experience over creating Workflows, Approval Processes, Validation Rules sharing & security rules for automated lead routing, lead escalation and Email Alerts. Experience in setup, Configuration, Customization and Support ofSalesforce.com CRM and related applications.
• Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
• Proficient in Data Migration from Traditional Applications to Salesforce.com using Data Loader Utility.
• Hands-on experience in Communities cloud development.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Experience in Apex Classes, Controllers & amp; Triggers considering governor limits and various other components as per the client and application requirements.
• Experienced in managing the data, Forecasting, Campaign Management, Contacts, Leads, Cases, Opportunities, Quotes and Dashboards.
• Extensively worked on development of custom components using Lightning Component Framework following Security Standards and best practices.
• Extensively explored and implemented features in Community Cloud to meet the business use cases.
• Conducted Knowledge Sharing sessions to multiple project team members by explaining the Lightning features which are Visualforce and Lightning Development, Lightning Migration.
• Worked with multiple teams and products (work.com, Service Cloud) in very fast paced agile environment.
• Ability to work under pressure and deliver stiff targets with time management, excellent analytical and problem solving.

TECHNICAL SKILLS

Salesforce Applications: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Services, Visualforce (Page, Controllers), Data Loader, Import Wizard, Reports & Dashboards, Einstein Analytics, ANT, Workflow & Approvals, Field updates, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Security Controls, Lightning component framework, AppExchange Package & Custom Application, Case Management Automation, Service Cloud, Integration, REST & SOAP APIs

Data Analytics & Visualizations: Excel

Programming & Computational Skills: HTML5, JavaScript, JSON, CSS, java, Apex, SOQL, SOSL, PowerPoint

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization and also as a Production Support Source.
• Developed Visualforce Pages, created Reports, Dashboards and Apex Classes.
• Provided technical walk-through to various stakeholders (QA Team, UAT Team, etc.).
• Built custom user interfaces using Lightning components.
• Design and Develop customer solutions in Visualforce, Apex, CSS, JavaScript and other technologies.
• Developed, Tested and deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Worked with Third parties in Creating APIs for them to perform actions on cases that are in SFDC using RESTFUL Web Services.
• Also worked as Production support for our Customer and Tech Support team to solve immediate enhancements and bug issues.
• Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed insert, delete, upset, and export operations on millions of records.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from triggers.
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Strong knowledge of Force.com platform technologies including Apex, Triggers, Visualforce, Workflows and Approvals, Integrations with end-to-end product development experience.
• Worked on multiple SFDC implementations covering Sales Cloud, Service Cloud.
• Developed customized solutions: Retail Portal, Customer Portal, Inventory Management System, Customized Order Management, Order Processing and Billing applications using Force.Com, Visualforce and Apex.
• Implemented Change Control from development sandboxes to production and across the development lifecycle.
• Experience in creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided detailed estimates of the level of effort associated to implement capabilities based on business requirements and solution design.
• Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit into Salesforce.
• Hands on experience in Sales Cloud and Service Cloud functionalities.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Created various workflow rules, profiles and permission sets based on the organizational hierarchy requirements.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked extensively on SOAP and REST API web service calls.
• Imported data from excel sheets in to Sales Cloud like Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Deployments, Lightning components, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SOAP and REST API.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements and testing.
• Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Involved in writing test scripts and documentation for Enhancements.
• Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• UsedLightningprocess builder for visualizing and creating automated business processes.
• Developed robustLightningPages using aura framework and placed them on the community builder.
• Worked on Quick actions andLightningModal as a part of custom functionality.
• Responsible for building Ant scripts for compilation, unit testing and packaging.
• We used to Lightning Components for Community Builder, and the new consumer-based UI instead of having to use other frameworks (like Bootstrap).
• Created and updated reports and dashboards to track pipeline/stages for management users, marketing users, sales users and service users.
• Running dynamic dashboards and displaying on the home page for Marketing, sales and service users
• AddedLightningComponent to Lightning Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application
• Used Lightning process builder for visualizing and creating automated business processes.
• Experienced with service cloud generate cases by automation, workflows and assigning to the users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• UtilizedSalesforceAuraLightningExperience Process Flows to automate Business process.

Environment: Saleforce.com platform, Apex Language, Soap API, Rest API, Visual Force (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Administrator

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects ofSalesforce(SFDC).
• Lead the evaluation of business and technical requirements; review and guide project vision and direction, implementation approach and key artifacts; direct early solution evaluation around gaps/risks, including the proactive management of issues and effective engagement with Executives, the Account Team, Engineering and Product Management
• Introduced the scalable and high performing development practices and frameworks by preparing the document for the team to follow the salesforce best practices. Made sure the team follow them by reviewing at regular intervals.
• Leadership and ownership of technical design, development and implementation of assigned Salesforce.com® projects.
• Expertise in Data Modelling, Data mapping and Data migrations.
• Customized various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Price books, Leads, Campaigns and relationships between them.
• Worked on Salesforce security and sharing model like creating and maintaining User Roles, Profiles, Organization wide sharing defaults and Field level security.
• Developed Visualforce Pages using standard Salesforce visual force tags, HTML, CSS and JavaScript
• Migrated from Salesforce Classic to Lightning. Converted the JavaScript buttons and visual force pages into lightning.
• Developed Lightning Applications, Components and events in Aura for a responsive UI.
• Understood the various standard Lightning components functionalities and added them to Lightning pages and Record Pages.
• Configured the lightning service console and developed several lightning components compatible with lightning service console.
• Developed Apex Classes, Batch Classes, Controller Classes and Apex Triggers for various functional needs in the application.Developed and Modified several SOQL to improve performance.
• Maintained the Sandboxes and deployed the code, components using changesets from one Sandbox to another Sandbox.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Developed Workflow Rules, Process builders, Validation Rules, Time-Dependent Workflow Actions and Email Alerts.
• Have done several deployments using the Changesets and maintained several sandboxes.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files
• Developed test classes and increased the code coverage for the existing test classes.
• Worked on the Web Services and callouts using REST API for extracting the data from legacy systems to display in the pages of Salesforce.com.
• Debugged and resolved several complex issues in Production.

Environment: Salesforce.com platform, Salesforce Lightening Design Systems, Custom Objects Tabs, Email Services, Apex Classes, Visual Force Pages, Aura Components and Controller, JavaScript, Eclipse IDE Plug-in, SourceTree, Data Loader.

Assistant Manager

Confidential

Responsibilities:

• Expertise in the areas of Operational Management, Client Relationship Management,
• Branch Banking and Customer service.
• Handling Front Desk operations viz., Normal Cheque transactions like inter bank transfers,
• RTGS, NEFT and clearing operations.
• Building customer preference & drive volumes, identifying & developing new streams and maintain relationships with channel partners to achieve operations smoother functioning.
• Cross selling the Third-Party products. Responsible for Achieving Saving/Current Account pening numbers, FEE income generation.
• Ensure that the customer queries are attended to and resolve the same in an efficient manner and Within stipulated TAT’s
• Inventory maintenance and tracking reports of DD, PO, EASY CREDIT CARDS, INSTANT KITS, GOLD BARS & SILVER BARS and Loading different types of currencies in travel currency cards, gift cards.
• Quick updating of customer requests, recording complaints as per the specified process and improve customer communication on closures through scripts and mails
• Preventive compliant Management and asking for feedback from customers who may not be complaining.
• Preparing of safe deposit locker agreements and issuing them to the customer
• Preparing of fixed deposits and recurring deposits and issuing the bonds.
• Processing of GBM transactions like TAX PAYMENTS (SERVICE TAX, VAT TAX etc.,)
• Uploading of salaries of central and state govt. employees.
• Processing and reconciling the office accounts.
• Handling and processing of large volumes of cash.