SUMMARY

• Over 11+ years of IT experience as a Salesforce Architect and as a Professional Salesforce.com Platform Developer on Salesforce.com development life cycle,application design patterns,integration patterns and deployment planning.
• Designing of Service Cloud, Sales Cloud and force.com solutions with an emphasis on service Cloud solutions.
• 3 years of experience as a Salesforce Business Analyst with Confidential in Pharmaceuticals domain.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• DevelopedLightning Component Frameworkand also builtLightning componentusingaura framework.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• In-depth understanding of Salesforce.com Sales Cloud, Service Cloud and Force.com product offerings and Health Cloud experience.
• Strong hands on experience in Cognos, BIRT report engines, IBM Maximo Frame Work and Crystal Reports.
• Having expertise inLightning app builder(salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Knowledge onSalesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.
• Worked with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Built reusableUI/UX componentswithlightning component framework.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Good insight in to the Health and Financial Domain.
• Developed and recommended CRM roadmap for customers in the Financial Domain
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Proficient in using Salesforce developer toolkit includingApex Controllers and Triggers, Visualforce, Web Services, and APIs.
• Adept at working extensively onCustom Formula Fields, Field Dependencies, Validation Rules, Workflows,Process Builder, and Approval Processesfor automated alerts, field updates, Sharing Rules, and Email generation etc.
• Efficient and knowledgeable in usingbasic Lightning components including, lightning pages, lists, layouts etc.
• Skilled at implementing/incorporating App - Exchange products such as APPTUS, Conga, DocusSign etc.
• Successful in implementing over 10 Sales and Service and Marketing Cloud instances using both ‘out of the box’ and customized features.
• Experience with developing a complete Case Management System using Lightning Components and Complete knowledge of Aura Framework.

TECHNICAL SKILLS

CRM TOOLS: Salesforce.com

SALESFORCE TECHNOLOGIES: Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Lightning pages (Pages, Component & Controllers), ETL, S-Controls, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Sandbox development and Testing

SALESFORCE API TOOLS: Eclipse, Apex Explorer, Offline Edition, App Exchange, Data Loader

LANGUAGES: C, C++, Java, PL/SQL, Apex, Ajax, C#

OPERATING SYSTEMS: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

WEB TECHNOLOGIES: Web Services, XML, HTML, XHTML, CSS Dreamweaver, Java Script, PHP, Servlet, Bootstrap, JQuery, OOD

Version Control Tools: CVS, Clear Case, Subversion, VSS

Web services: SOAP, Cast Iron, WSDL, XML, JSON, REST

Database: MS SQL Server 7.0, Oracle 10g/9i/8i, MS Access

PROFESSIONAL EXPERIENCE

Salesforce Architect

Confidential, Oak Brook, IL

Responsibilities:

• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Build Canvas and integrated java and .net application with SalesForce. B2C and B2B Integration through SalesForce.
• Responsible for setting up web service integrations.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Configured Spark streaming to receive real time data from Kafka and store the stream data to HDFS using Scala.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Worked on Lightning Process Builder flows, Connect API, Chatter and quick Action.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Worked as a developer with team of DevOps engineer for infrastructure support on AWS cloud. Creating cloud formation scripts for hosting software on AWS cloud with DevOps. Automating the installation of software’s through power shell scripts.
• Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects.
• Took part in a DevOps scrum team to support both packaged applications and hosted applications on platforms such as Rackspace.
• Coordinated the creation and Management of Source Code repositories that include C#, BizTalk, SSRS, Visual Basic, SQL etc.
• Developed enterpriseEinstein Analyticsstrategy to replace the tableau dashboards
• Planned, architected and lead the implementation of enterpriseEinstein Analyticsprogram to enhance digital customer experience.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Process streaming data from Kafka topic using Spark Streaming API and load them into data frames and data sets.
• Also, used Spark SQL to pull in the data and perform complex SQL logics for analytics
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services.
• Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Planned community rollout framework as four step - cyclic process (Establish, Manage, Engage and measure)
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Implemented Lookup, Master-Detail and Many to Many relationships between Objects and created Rollup-Summary Fields, worked with Cross-Field Objects.
• Created Visual Force Pages, Controllers and Apex Pages using different IDE’s like Force.com and Eclipse.
• Worked with implementing Dashboards, Dynamic Dashboards, Dashboard Components and refresh times.
• Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Developed applications using Agile methodology.
• Implemented data models related to CLM.
• Delivered system specifications and changes in CLM.

Sr. Salesforce Developer

Confidential, Burbank, CA

Responsibilities:

• Capture and refine sales requirements within Agile framework of user stories and acceptance criteria to ensure proper alignment to SDLC.
• Designed, and deployed theCustom objects, Custom tabs, validation rules, Workflow Rules, Page layoutsto suit to the needs of various customized applications.
• Working onService Cloud development. Created journeys and also implemented marketing campaigns using marketing cloud tools likeJourney Builder, Email Studio and Automation Studio.
• Managing different Salesforce Instances and Releases and Involved in Data Migration and Deployment activities
• Developed customized functionalityusing visual force and apex classes.
• Experience inSFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
• Designed and delivered the data integration & migration solution. Working on B2B store using WebSphere Commerce. ave dashboard and ability to accept the service events or reject them.
• Worked on Partner portals and communities’ administration. Created Custom Dashboards for community managers and representatives home page and gave accessibility to dashboards for authorized people.
• Was assigned to lead task force (executives, leaders, developers, business contacts) to work with Vlocity to troubleshoot Data Raptor performance issues preventing upscaling our data operations.
• Generateddiscover reportsand presented campaign engagement statistics to business owners to direct future strategies and initiatives.
• Created Pages,Page variations, tabs, Custom Audience View for a different UI based on the specified filters, Navigation menu and added custom CSS to Partner community.
• Received approval to design and develop POC custom Data Integration Framework to prove viable options to replace Vlocity Data Raptor usage for high volume interfaces. Presented POC to executives/leaders and gained approval to implement. Led team to implement Discovery Advisor Load interfaces with much success. Led several teams to convert all Enterprise data interfaces to custom data service and to mature the framework.
• Used Journey builder in running several different campaigns along with Automation Studio and Contact Builder.
• Designed advanced reports, dashboards, and portals in Marketing Cloud and other business intelligence tools.
• Deployed the code over sandboxes usingChange sets.
• Implemented Vlocity cards and reusable templates with comprising SLDS styling.
• Migrated datafromOracle database to Salesforce databaseusingData Loaderand completed the configurations which was in Oracle Application to Salesforce platform.
• Provided architectural guidance on data loads, data retention as well as for integrations with Marketing Cloud as well as Sales Cloud and other environments.
• Set up Marketing Campaigns, Campaign Hierarchies,Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Interacted with various Business users to gather enhancement requirements and involved in scrum meetings.
• Analyze business requirements, procedures, and problems and then apply sound technological concepts and provide logical solutions to each (i.e. identify, recommend and resolve)
• Implemented lead and case management through web and email sources and setup auto- response rules upon submission.
• Involved in administering, configuring, maintaining Salesforce.com application userprofiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Set upchatterfor faster communication between organization and maintained security of sharing documents or information.
• Created workflow rules and definedrelated tasks, time triggered tasks, email alerts, field updatesto implement business logic.
• Definedlookup and master-detail relationshipson the objects and created junction objects to establish connectivity among objects.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Salesforce Developer

Confidential, Pittsburgh, CA

Responsibilities:

• Configured Single Sign-on using SAMLand Worked on Mass imports and exports of data.
• Worked on standardSalesforce Chatterand also customizing it by including Custom Logics on chatter objects using triggers, Classes and Visualforce pages.
• Worked on Inbound Marketing Software platform.
• Created published action to implement custom functionality using custom actions with Visualforce to expose inSalesforce 1 app.
• Worked on zPaper, to create new records form external sources and send fax.
• Installed and Uninstalled packages from AppExchange.
• Delivered B2B and C2C solutions using cloud craze and allowed automotive process.
• Integrated custom HTML pages, AMP Script to capture Data directly into Salesforce usingMarketing cloud Journey buildersand mass email campaign blast.
• Developed Apex Triggers, Apex Classes and Test Methods using Sync/Async methods.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Designed personalized email content using HTML and CSS3 in Content Builder.
• UsedAnalytics builderto create reports.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Involved in the entire SDLC using agile methodologies.
• High End Process and Application Customization using Apex & Visualforce.
• Involved in authorizing Test strategy and Test plan.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Designed solution and configured Salesforce.com Case, Solution, PRM & Customer portal Modules.
• Mainly worked with CASE Management in SFDC.
• Experienced in sales cloud by adding object, Fields, Tabs, Reports, and Dashboards and migrate data into Salesforce.
• Implemented the duplicate management rules on contact and Account.
• Implemented the new country and state pick list.
• Customized Service cloud with service console, Cases, Chatter Answers.
• Worked on Service and Sales cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules (Marketing Cloud).
• Maintained user security permissions as per the organizational needs.
• Experience in migrating data from legacy systems to Salesforce.com usingApex Data Loader.

Salesforce BA

Confidential, Deerfield, IL

Responsibilities:

• Gathered detailed business and technical requirements and participated in the definitions of business rules and data standards
• Responsibilities include leading business requirement definition, translation of business requirements into SFDC terminology, and Service Cloud solution design review to ensure business requirement fulfilment.
• Extensive experience configuring and designing the Salesforce.com CRM solution to meet business requirements and support existing business processes.
• Designed and deployed solutions that optimized the Sales /Service cloud functionality and lead the implementation of these solutions.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Experienced working on Agile Scrumand Waterfall methodology.
• Managed Auto response rules if customers approached beyond the business hours and toiled on Record Types, Validation Rules, Triggers and Page Layouts.
• Prepare test cases, test scripts for Navigational test, Functionality testing, UAT and GUI testing.
• Used SQL queries to collect relevant information from company's database.
• Meet with key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com.
• Dealt with the senior managers on a regular basis to discuss the Use cases, Workflows and different requirements that comes out of the stakeholder interviews.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments.
• Developed questionnaires for stakeholders, definition of the Use Cases and requirements along with control flows and user interface mockups in Visual Basic.
• Designed GUI and Navigation flows for the generic viewer facing the end user using MS power point, Visio.
• Perform and guide BSA testing for Salesforce application in marketing cloud.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Develop and execute Test Scenarios, Test Scripts, test data documents based on Requirements and Design documents mostly in agile environment.
• Collaborated in Designing, developing, and deploying Apex Classes, Controller Classes, and Apex Triggers for email services and lead-to-contract conversion.
• Performed administrative activities on Sales, Service cloud by creating User, Roles, Profiles, Workflow rules and Approval process.
• Implemented salescloud and service cloud to improve customer retention and service delivery process improvement.
• Collaborate with QA and Development teams for requirements clarifications.
• Closely Work with the Development Team to understand the Technical Architecture and Technical requirements of healthcare Claims Workstation.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML and Visio.
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Acquire user requirements and designs for the Salesforce.com CRM to capture all sales and marketing needs.
• Implemented Service Cloud by decommissioning and migrating existing Siebel Servicing Portal.
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration.