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Consultant - Crm Resume

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SUMMARY

  • I have 4 years and 7 months of experience in the IT industry.
  • I have in depth knowledge of workflow development and have performed successfully in American Express’s Enterprise Case Management System (ECMS), Confidential ’s Dispute Processing System and very recently Confidential ’s Backend Dispute Management System.
  • I have done PRPC Version 5.1 System Architect certification & have worked on projects in Capital Market (financial services, Credit cards) domain and CRM vertical.

TECHNICAL SKILLS

Platform: PIII, PIV

Operating System: Windows 98, Windows NT, Windows XP, W indows Vista.

Programming Languages: PL/SQL, JavaScript, HTML 4.X, Java.

Databases & Tools: Oracle 8i, Microsoft SQL Server

Utilities: PegaRULES Process Commander (PRPC) 4.2, PegaRULES Process Commander (PRPC) 5.1, Smart Card/Smart Dispute, Pega CPM, PegaREACH 8.14, PegaWorks, Microsoft Visio, Weblogic Server, Tomcat Server

PROFESSIONAL EXPERIENCE

Confidential

Consultant - CRM

Responsibilities:

  • Requirement analysis, Redesigning the business flows to fit Confidential tool.
  • The project will automate post Representment process.
  • The Dispute System of Confidential is mainly focused on the management of disputes on credit cards ( Confidential) by complying with association specified rules.
  • The main objective of the project is to judiciously use the Smart Card product architecture only and build business rules that will automate the entire Confidential ’s Credit Card Dispute Management system

Confidential

CRM

Responsibilities:

  • Requirement analysis, Understanding the Confidential tool architecture, Redesigning the business flows to fit Confidential tool.
  • In this phase I came up with innovative design for some of the complex workflows.
  • I used design tools like Microsoft Visio for designing the workflows of the application and used CRM tool PegaRULES Process Commander for development purpose.

Confidential

CRM

Responsibilities:

  • I was involved in design, development (coding) and unit testing for the different modules of the application.
  • Development included coding of different process flows as per requirement freeze up during the designing phase.
  • I used design tools like Microsoft Visio for designing the workflows of the application and used CRM tool PegaWorks and PegaREACH 8.14 for development purpose

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