SUMMARY

• Highly motivated IT professional with 7+ years of experience in software industry and 6+ years in salesforce as Salesforce Administrator/Developer.
• Proficient Knowledge in Salesforce Lightning UI, Lightning App Builder and Lightning Component features.
• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects.
• Hands on working experience in Role Hierarchy, Custom Profiles and Public groups creation and user management.
• Experience in creating various Reports such as summary reports, matrix reports, pie charts, dashboards, graphics, and Report Folders.
• Experience in using Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects.
• Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Experience in using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permission based on the organizational hierarchy.
• Sound knowledge onApex Triggers, Apex Classes, Batch Apex, HTMLandJavaScript,SOQL, SOSL, Process Builder and Approval Process.
• Good Understanding ofsalesforce.com, Sales Cloud, Service Cloud, AppExchange, Marketing CloudandSalesforceCommunities.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS

SDFC Technologies: Standard objects, Workflow & Approvals, Data Loader, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Lightning Components, Apex Triggers, Apex Language, Apex Classes/Controllers, Test Classes, Visual Force (Pages, components & controllers), Web Services reports, Eclipse, SOQL, SOSL, Lightning App Builder, Lightning components frame work, Custom Objects, Sandbox development and Testing, Sales Cloud, Service cloud.

Languages: HTML, Apex, DL/SQL, JavaScript

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Databases: SQL Server 2005, Oracle, MS Access

Configuration Skills: Workflow: time - dependent actions, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lightning.

PROFESSIONAL EXPERIENCE

Confidential, NY

Salesforce Developer

Responsibilities:

• Involved in gathering and analysis of business requirements and then effectively took part in sprint planning to achieve the requirement.
• Worked on Apex triggers, Apex, Lightning Components UI and Visualforce.
• EnabledAura Framework, by addingAura AttributesandAura HandlersforEventsto focus on Logic and Interactions in Lightning Applications.
• Used Lightning process builder for visualizing and creating automated business processes.
• Experienced inService Cloud, Sales cloud, Chatter & App - exchange applications.
• Created Field Service Lightning Set up for multi-level service territories and generate service reports to keep customers informed about service progress.
• Developed aCRMmarketing automation strategy and executed a lifecycle marketing to increase retention using email and other strategies.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Tracked the location and status of our product inventory, services, and customer sites with Field Service Lightning.
• Designed and developed Visual-Force pages based on the business requirements.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Being the Administrator in the organization created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Performed Salesforce CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Designed and delivered the data integration & migration solution.
• Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Delivered B2B and C2C solutions using cloud craze and allowed automotive process.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Worked on variousSalesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Strong knowledge and working experience in software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.
• Integrated Apex with External services in JAVA using Rest API.

Environment: Saleforce.com platform, Service Cloud, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lightning, Lookup and Maser Details Page, Security Controls, Marketing Cloud, Java Script, Sandbox, Eclipse IDE Plug-in.

Confidential, Denver, Colorado

Salesforce Developer/Admin

Responsibilities:

• Analyzed the business requirements and mapped with Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Worked on variousSFDCstandard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Managed Service Cloud components including Service Console, Partner portal, Call Center, Customer Portal.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Designed various HTML Email templates for Auto-Response to customers.
• Wrote SOQL, SOSL considering the governor limits.
• Involved inCRMmarketing automation strategy and executed a lifecycle marketing to increase retention using email and other strategies.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Analyzed the business requirements and mapped with Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Worked on variousSFDCstandard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Designed various HTML Email templates for Auto-Response to customers.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script

Confidential, IL

Salesforce Admin

Responsibilities:

• Actively involved with Business analysts, other developers, involved in enhancement of business modules using Standard and Custom Objects, formula logic, APEX classes, Triggers, Test Methods and writing SOQL queries.
• Worked in Agile methodology environment including Test Driven Development with Continuous Integration/Delivery, using JIRA for monitoring the projects.
• Worked on enhancements to SFDC application required by business users from time to time.
• Worked on Salesforce implementations from inception to delivery.
• Hands on experience on Roles, Profiles and Security and Sharing settings.
• Created SFDC Approval Processes, Queues, Public groups, and Email Templates.
• Implemented communities.
• Developed and tested SFA based application on Force.com Platform in Salesforce.com environment with Apex programming language at back-end and Visualforce Pages as user interface.
• Actively participated in the design and development of custom Visualforce Search pagesOn Accounts & Opportunities and the Visualforce Controllers.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Designed technical design documents from BRS/FRS.
• Used Dev Sandbox (config. only) for development and unit testing. UsedChange sets to deploy the code changes into QA Sandbox. Used QA Sandbox (Full Sandbox) for regression testing and deployed code into production instance.
• Involved in the data validation / Integration of the source system with Salesforce.com.

Environment: Salesforce Force.com, Service Cloud, Apex and Visualforce, SOQL, SOSL, Data Loader, Eclipse, Documentum Composer.

Confidential

Salesforce Admin

Responsibilities:

• Analyzed the business requirements and mapped with Salesforce.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Worked on variousSFDCstandard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created new custom objects, assigned fields, Dependent Pick-lists, Record lists, Custom tabs, Components and Custom Apps.
• Perform administration tasks as needed, managing custom fields, integration and data clean up.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Configured and Integrated Sales force with Oracle database.
• Designed various HTML Email templates for Auto-Response to customers.
• Wrote SOQL, SOSL considering the governor limits.

Environment: Saleforce.com platform, Service Cloud, Apex and Visualforce, SOQL, SOSL, HTML, Data Loader, Eclipse, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Java Developer

Responsibilities:

• Involved in all phases of the software development life cycle and prepared the Functional Specifications Document.
• Developed the application.
• Developed Use Case Diagrams and Class Diagrams using Rational Rose.
• Participated in the design and development of application using JSP, HTML, CSS, and JavaScript.
• Used Eclipse as IDE tool to develop the application and JIRA for bug and issue tracking.
• Developed the presentation tier of the application using Struts framework and MVC design pattern.
• Developed the User Interface using CSS/HTML JSTL and jQuery.
• Developed web GUI involving HTML, JavaScript, CSS, JSP, Servlets and Beans.
• Extensively used Core Java concepts like Multithreading, Collection, Data Structures, Algorithms and Exception Handling.
• Managed connectivity using JDBC for querying/inserting and Data Management including Triggers and Stored Procedures.
• Developed various components of the application and unit test them.
• Involved in coding reviews and application enhancements.
• Used Struts and Java Script for web page development and front-end validations.
• Developed DAOs, Stored Procedures and SQL queries to support system functionality.