CAREER OBJECTIVES:

Highly enthusiastic to be associated with a reputed and a renowned organization that encourages continuous learning and developing high skills both technically and professionally. My prime objective is to establish organizational goals by performance and skill, to take up responsibilities and to be an excellent team player in achieving the goals of the company and willing to travel or re - locate if necessary.

SUMMARY:

• Around 8+ years of IT experience that includes experience 4 years in Salesforce and 4 years in Seibel CRM. Have participated in various stages of Software development Life Cycle (SDLC) including analysis, development, enhancements, testing, deployment and maintenance of object-oriented enterprise applications.
• Extensive working experience on different work environments included Administration, Development, UAT and Production Support of Salesforce CRM application leveraging Force.com platform.
• Proficiency in SFDC Administration tasks like creating Users, setting up role hierarchies, defining Profiles, adding permission Set to users, setting up OWDs and creating sharing rules, Page Layouts.
• Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items
• Extensive experience in designing of custom objects, custom fields, Picklist, Page layouts, custom Tabs and Email generation according to application requirements
• Create reports and dashboards for each geography within service lines based on necessary analytics.
• Omnichannel to cases/lead/custom object assignment to agents
• Experience in creating Lightning APP Pages, Lightning Record Pages and Worked on Lightning APP Builder.
• Proficient in Data Migration from Traditional Applications toSalesforceusing Import Wizard and Data Loader Utility
• Working experience in automation tool like workflow, process builder, approval process and visual flows.
• Possess Good Knowledge on Object-Oriented Programming Concepts and Salesforce best Practices for Developing Scalable Application on force.com multitenant Platform.
• Proficiency on different types of salesforce APIs and has experience working on consuming REST APIs from external systems.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experience setting up trigger best practices using separation of concerns and developed testing framework using Salesforce test classes.
• Participates in cross-functional agile team that address strategic business issues involving CRM
• Vibrant and self-motivated professional with around 8 years of experience in CRM, including Sales force and Seibel with Administrator and Developer skills.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM

Apex Language

Apex Classes/Controllers

Apex Triggers

Apex Web Services

SOQL, SOSL

Custom Objects

Apex Data Loader

Languages

Apex

Visual Force

Java, JavaScript

HTML

CSS

Tools: Apex Data loader

GitHub, Bit Bucket

IntelliJ Idea

Eclipse

Visual Code

CLI

Axis

Siebel Tools

Remedy Tool

Service now

Toad

Database

Oracle 9i

Oracle 10g

SQL Server

MySQL

Integrations

Rest

Streaming API

Outbound Messaging

CAREER PROFILE:

Confidential

Salesforce Admin/Developer

Responsibilities:

• Participate in sprint planning, development and release planning activities.
• Experience in Designing, developing as per the business requirements using Salesforce best Practices.
• Developed Apex Trigger and Apex classes to implement the business requirements.
• Developed Batch APEX to update the bulk data, Implemented Queueable APEX to handle Asynchronous calls.
• Integrated the Web Services to push the data from salesforce to External systems.
• Experience in deployments using Jenkins to different sandboxes and version control tool GIT - HUB.
• Experience on Working Salesforce DX and deployment using VSCODE to Sandbox.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Process Builder and visual flows to implement business logic.
• Used different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Case management, knowledge base in sales cloud, Omnichannel to cases/lead/custom object assignment to agents
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and dashboards for different user profiles based on the need in the organization.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Saleforce.com, Salesforce Communities, Apex Classes, Visual Force, Controllers, Triggers, Pages, Data Loader, Lightning Components, Data Migration, Sales Cloud, Service Cloud, HTML, Process Builder & Approvals, Java Script, Reports, Custom Objects, Custom Tabs, Dashboards, Windows.

Skills: Triggers, APEX, SFDX, VSCODE, Git, JavaScript, CSS, CLI, Scheduler.

Confidential

Salesforce Admin and Developer

Responsibilities:

• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master - detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company.
• Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce.com S-Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.
• Worked on Lightning component Process Builder to automate task for Salesforce1 users.
• Developed Visualforce pages to meet the organization requirement for the new look and feel.
• Developed Custom Controllers and used controller extensions to show data in the visual force pages.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Developed Lightning pages for Salesforce1 mobile app
• Developed Lightning app for agent with enhanced Lightning templates.
• Creating documentation for deployments and deploying all Salesforce.com changes in Developer Sandbox to test Sandbox to QA sandbox when once sanity check has been done.
• Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.
• Used SOQL&SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor limits.
• Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
• Developed Apex triggers for avoiding duplication of leads from various resources.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Visual Force, Data Migration, Portal-Based Communities, HTML, Java Script, Lightning Components, Web Services, REST API, Workflow & Approvals, Reports, Custom Objects.

Skills: Apex Trigger, Workflow, Sharing rules

Confidential

Sr. Siebel Admin

Responsibilities:

• Installation of 8.1 Siebel servers, and patching of 8.0x
• Responsible for all the releases in production and disaster recovery environment.
• Deploying the main artifacts like SRF, product configuration, Workflows, Web services etc.
• Export / Import repositories and + DDL Synch.
• Import sif file and Applying Schema Changes
• Migration of non-repository items like LOV, Views, Responsibility.
• Workflow deployment and activation
• Support production servers and all other support activities on a daily basis.
• Checking mount points, log levels, reducing disk space when exceeds, server bouncing, Component status, Q manager monitoring
• Monitored server performance (CPU and memory usage) on a daily basis and liaised with the UNIX/DBA team to resolve the issue.
• Troubleshooting the application problems like environmental issues, configuration and performance issues related to Production.
• Raise Siebel Requests (SR’s) with Siebel and follow up for completion for product and deployment related fixes.
• Co-ordination with Dev and other teams in resolving the issues, taking corrective actions and finding the root cause.

Technical Environment: Siebel 8.0, Aix 5.3, CTI, Windows 2003, oracle 10g