SUMMARY

• Over 7 years of IT experience in application design, customization, development and support on Salesforce Platform CRM, Force.com platform and Java/J2EE technologies.
• Experience in entire phase of Software Development Life Cycle (SDLC) that is Analysis, Design, Development, Testing and Deployment and also had a good knowledge in Object Oriented Techniques and Design Patterns.
• Experienced in SFDC Administrative tasks like creating Profiles, Roles, and Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Experience in development, configuration, Implementation, and Support of sales force CRM, and Sales Force applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Expertise in working with REST, SOAP/WSDL Web services for integrating with third party tools.
• Worked on designing and developing Lightning Community Builder and developed Lightning Web Components using Lightning Design System.
• Developed Lightning Web Components to replace the deprecated S - Controls.
• Worked on Standard Objects like Leads, Accounts, Contacts, Opportunities, Quotes and Cases.
• Deployed customizations from sandbox to production environment by Eclipse IDE and Change Set.
• Sound knowledge of object oriented design, MVC architecture and struts framework.
• Worked on Salesforce.com tools like Force.com IDE, Eclipse with Force.com Explorer, Force.com plug-ins, Jitter-bit and Apex Data Loader.
• Worked on various Salesforce/Veeva integrations with SAP, Oracle and other third party systems to support Order Management module.
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Good Knowledge in creating web pages using HTML, XML, JavaScript, jQuery, AngularJS and styling them with CSS.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Call center.
• Strong knowledge and working experience with software Development Life Cycle methodologies Agile, Scrum, Waterfall, RAD, POC and demos.

TECHNICAL SKILLS

Salesforce: Visualforce, SOQL, SOSL, Apex Triggers, Salesforce Lightning, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Schedule, Web Services (SOAP, REST),Outlook Connector, App Exchange.

IDE: Eclipse, Force.com IDE, Force.com Explorer, Data Loader, Demand Tool, Workbench, SOAP UI, UML.

Web Technologies: JavaScript, jQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2.

Versioning: Git, SVN, Bit bucket

Programming Languages: C/C++, Java, J2EE, JDBC, JSP/Servlets, Struts, PL/SQL, Apex.

Web/Application Servers: Apache, Tomcat 5.0, JBoss, WebLogic, IBM Web Sphere, IIS.

Operating Systems: Windows 8/7/XP/2000/NT, Mac OS, Red Hat Linux 7.x/9.0, Unix.

PROFESSIONAL EXPERIENCE

Confidential - Herndon, VA

Salesforce Developer

Responsibilities:

• Interacted with Business Stake holders in gathering requirements along with third party Consultancy in gathering requirements, Creating User stories related to Marketing Automation, reviewing User Stories.
• Been in discussions with third party consultants along with internal team in producing a Constructive solution for scenarios using journey builders for Multi-journeys.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Developed a tool by creating the lighting component pages by utilizing, Aura Framework and Lightning Bundles such as Web Component, Controller, Helper, Style, Design, Renderer and SVG File to validate claims of providers.
• Used Informatica to load data from Silverpop System to Full Sandbox by running Scheduled jobs.
• Configured and created Out Of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Used Informatica scripts to Load Tables into database using Data Loaders.
• Designed, developed and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Have experience setting up FSL Data Model (Work Orders, Service Appointments, Service Resources, Territories)
• Ability to configure Service Rules and Objectives in support of Field Service business processes.
• Have experience integrating with third party applications like ZiftOne, Zendesk, Docusign.
• Integrated salesforce CRM platform with ZiftONE platform to automate channel sales and marketing operations, Added channel focus functionality to SFDC.
• Have experience working on Microsoft Azure that integrates with salesforce Service cloud and sales cloud.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Experience working on Salesforce Community Cloud and salesforce communities.
• Involved in installation of Tableau and integrating with salesforce platform.
• Created Tableau dashboards using stack bars, bar graphs, scattered plots, geographical maps, Gantt charts etc. using show me functionality.
• Integrated Zuora with Salesforce CRM platform to make API Calls to salesforce from workflow.
• Created a connected App to obtain additional credentials for that API Call to Zuora.
• Integrated Zuora with salesforce CRM platform so that we can get a 360- degree overview over Account, Subscription, billing and payment information that can in corporate into salesforce.
• Experience working on project using Marketing Cloud and Assist in resolution of escalated situations initiated by Salesforce Marketing Cloud.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Have experience working on Interaction studio, Content builder.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.
• Built a custom app with Lightning experience for sales to monitor their performance close details.
• Worked on Sandboxes for developing, testing and migrated the code to different instances after testing.
• Created and maintained the documentation for Design, Migration and Integration.
• Build a salesforce1 lightning app for different business groups in the organization and used sales force lightning designed systems style.
• Have built custom user interfaces using Lightning components and also used Lightning Web Components to create stand-alone applications that are hosted on Salesforce.

Confidential - Murray, UT

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing Lead Conversion, Campaign, Opportunity and Custom objects.
• Experience working on projects using Marketing Cloud for product functionality in a way that enables support and service providers.
• Experience working on Email Marketing, Audience Studio, Marketing Cloud Connect.
• Worked on XML/JSON Parsing and mapping the XML/JSON string into the object entities for Integration.
• Feedback on processes efficiency and process improvement between Marketing Cloud, Clients and partners.
• Experience working on projects using Sales Cloud, Service Cloud. Worked on creating case management, lead management by ensuring it meets Business criteria.
• Tuned the Synchronization and replication jobs to reduce the runtimes of the jobs and eliminate data connection in the bulk data jobs using Informatica.
• Experience installing FSL managed package and guided setup configuration.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Used Informatica scripts to Load Flat Files into databases.
• Integrated salesforce CRM platform with ZiftONE platform to build a partner recruitment and Onboarding Application.
• Integrated Zuro with salesforce CRM platformprovides a complete on-demand platform for pricing, quoting, orders, billing, payments and renewals, including a set of native Force.com products, Z-Force, built specifically forSalesforce.com custom.
• Involved in integrating Salesforce with external systems by making HTTP callouts.
• Integrated with Third - party applications like EasyDescribe, HelloSign, DocuSign, Timezone App.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Created interactive data visualizations in Tableau, using relational and aggregate data sources.
• Designed, developed and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Configured and created Out Of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.
• Part of team tasked with migration from Salesforce Classic to Lightning. Experience with Lightning App Builder, Lightning web components and Lightning Design System.
• Worked with Exact Target marketing automation suite for emails, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in the Organization.
• Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC)

Confidential - Stillwater, MN

Salesforce Developer

Responsibilities:

• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate the salesforce Sales cloud, Service cloud applications by ensuring it meets business needs.
• Gathered the requirements by coordinating with the functional leads, business analysts,developersand project managers and utilize the full functionality of theSalesforce.com CRM solution.
• Followed Agile Methodology, created user stories based on the product backlogs items and added to different sprint cycles depending on the severity by utilizing JIRA tool.
• Developed a tool by creating the lighting component pages by utilizing, Aura Framework and Lightning Bundles such as Component, Controller, Helper, Style, Design, Renderer and SVG File to validate claims of providers.
• To retrieve data from server-side controller to the lightning component, utilized Apex Controllers which makes a call outs for external requests through different API’s.
• Developed various Apex Triggers, Apex Classes, Controllers and Extensions for various business needs in the application.
• Worked on Sales Cloud by creating Leads, recording phone calls by creating a call center application called Mitel Services.
• Worked on case management, Lead management, Account and Contact management in sales cloud.
• Worked on web-to-lead and marketing automation like email marketing, Campaign management.
• Worked on various Salesforce.com Standard objects including Accounts, Opportunities, and Contacts.
• Worked on Page Layouts, Record types, Lightning Experience Record Pages, Validation rules, Workflow rules and Process Builder to accomplish business automation.
• Part of a team, responsible to Migrate existing applications, visual force pages, and users from Salesforce Classic Org to Lightning Experience, to utilize all the features of salesforce.
• Worked closely with the QA team along with BA, to develop test plans, scenarios & cases, to implement process automation, and to gather the insights from the performed tests and enhance the development process.
• Controlled the different versions of the application by creating sandboxes like Developer, Developer Pro, Partial copy and Full. And utilized Change Sets, Force.com IDE, Auto Rabbit, ANT migration tool and Packages to deploy the configuration, meta-data from sandboxes to Production Org.
• Worked closely with the QA team along with BA, to develop test plans, scenarios & cases, to implement process automation, and to gather the insights from the performed tests and enhance the development process.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better, created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.

Confidential - Philadelphia, PA

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing Lead Conversion, Campaign, Opportunity and Custom objects.
• Worked on XML/JSON Parsing and mapping the XML/JSON string into the object entities for Integration.
• Involved in integrating Salesforce with external systems by making HTTP callouts.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Designed, developed and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Experience working on project using Marketing Cloud and Assist in resolution of escalated situations initiated by Salesforce Marketing Cloud.
• Managing the end-to-end technical delivery for multiple Salesforce, Veeva, and Siebel and custom applications
• Worked on Veeva including System Configuration, to make business processes social, to collaborate in real-time from anywhere, with Chatter.
• Configuring workflows, users, fields, states, roles, products, security groups in Veeva Vault
• Worked on Veeva Vault integration with Veeva CRM, CLM admin tab configurations.
• Configured and created Out Of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.
• Used Swagger to connect backend to angular front end.
• Developed Lightning Components, Lightning apps using Lightning Design System (LDS) to provide more interactive interfaces to end users
• Installation and support of App Exchange applications like exact target and Marketo.
• Part of team tasked with migration from Salesforce Classic to Lightning. Experience with Lightning App Builder, Lightning components and Lightning Design System.
• Worked with Exact Target marketing automation suite for emails, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in the Organization.
• Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Used C#.NET Web Services to integrate Salesforce from e-marketing web site using Web service API.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).
• Built a custom app with Lightning experience for sales to monitor their performance close details.
• Used Angular JS as the development framework to build a web-page
• Build a salesforce1 lightning app for different business groups in the organization and used sales force lightning designed systems style.
• Have built custom user interfaces using Lightning components and also used Lightning Components to create stand-alone applications that are hosted on Salesforce.

Confidential - St. Louis, MO

Salesforce Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation.
• Managed Salesforce integration with existing systems and third-party providers.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Worked on Apttus CPQ configuration and integration.
• Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
• Expertise in Development of applications in SOAP and Restful Web Services using.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Developed various angular components and reusable modules throughout development lifecycle.
• Worked on UI/UX of the application by translating design from mockups to HTML/CSS.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Aptos, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Created relationships among objects using Lookup and Master-detail relationships.
• Developed a custom MARS Application to implement Change Management and Configuration Management for all Veeva applications.
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
• Cross-Program Deployment Lead for integrated release involving Oracle, IBM, Informatica, and Salesforce
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements.
• Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com.
• Experience on high-availability, fault tolerance, and auto-scaling in AWS Cloud Formation.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
• Integration with ETL tools like Informatica, Info sphere.
• Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
• Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Developed visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.

Confidential, Hingham, MA

Salesforce Developer

Responsibilities:

• Worked as a Lightning Developer and performed the role of Salesforce.com Administrator in the organization.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Involved in implementing various Validation rules, Approval process, Process Builder, Email Templates, Sharing rules for the application.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Developed various functionalities using Apex Classes, Triggers, Visual Pages, Controllers Classes, and Extensions and deployed them into the Production using change sets.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time dependent actions and Outbound API Messages.
• Expertized in working on reports and dashboards to show the progress of the Business.
• Worked closely with end users to gather requirements, usability, accessibility, security and change requests to ensure website functionality.
• Wrote SOSL and SOQL queries with consideration to Governor Limits to export bulk data and data modifications.
• Performed Web service Callout using the Restful services with the third party application Broadbean API.
• Used future methods to invoke web service call out. And used SOAP and REST API for integrating different applications with Salesforce.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
• Created Relationships and Junction objects to implement Roll-up Summary fields to aggregate data from child records on to the parent.

Confidential 

Salesforce Consultant

Responsibilities:

• Designed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Developed JAVA Beans components for implementing Business Logic
• Involved in performance tuning of JVM and used garbage collection algorithms for better performance.
• Extensively worked with JAVA collection classes like Lists, Set etc.,
• Developed JMS components to send message from one application to another application internally.
• Solved problems using a combination of JavaScript, JSON and JQUERY.
• Creating Custom Objects and defining master-detail relationship between objects.
• Used Data Loader to bulk insert, import or update into the object.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement.
• Business logic.
• Implemented validation rules, assignment rules and formula fields in custom objects.
• Created Custom Objects, Custom Fields, Tabs and maintained field level security as per the business requirement.
• Worked on Static Resources, Page Layouts, Remote Site Settings, Case Management and Email Services.
• Worked on SOAP API and REST API to make Web Service Calls.
• Worked on Outbound messaging and error directory creation log.
• Worked on Google Geolocation Web Service Calls.
• Used Google maps API to display the distance between two points and display Google route map to destination.
• Used Force.com Web Service API to make Web Service Calls and implemented with regards to governor limit.
• Used SOQL and SOSL conceding the governor limits to achieve the required result.
• Used sandbox for testing and migrated code to production.
• Used Change Sets to validate and deploy config components to testing instance and production