SUMMARY

• Certified Salesforce Administrator and Developer wif around 5+ years of IT experience in designing, modeling, analysis, testing, release management and maintenance of CRM systems using Sales cloud, Service cloud and force.com platform.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data migration and management in bulk.
• Strong noledge on Administration setup, Apex, Visual Force and experience wif different SFDC development tools like Force.com, Eclipse IDE and integration tools like Apex Data Loader.
• Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visual Force, Force.com, SOQL, SOSL.
• Experience in integration of Salesforce.com Applications wif Other applications wif an emphasis of the Web Services/XML.
• Pleasant experience on Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups and Analytical Snapshots.
• Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS.
• Experience on Community cloud to connect wif customers and employees wif each other.
• Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
• Experience in wide range of languages and technologies such as, AJAX, HTML5, CSS, JavaScript, XML.
• Experience in Database Design, functions, triggers, DDL, DML SQL queries
• Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Expertise in creating/using Apex classes, Standard Controllers, Custom Controllers wif Experience of Integration using Web Services API and proper Test Coverage.
• Experience in integrating wif external systems using SOAP API, Rest API and Knowledge on Lightning components by using Aura Framework and has hands on Experience wif HTML, JavaScript, XML, JSP, CSS.
• Experience in all phases of Software Development Life Cycle, quality management systems and Agile (Scrum) project life cycle processes.

TECHNICAL SKILLS

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles, Visualflows, Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, Visual Force (Page, Component & Controllers) HTML, XML.

Languages: Java,XML, HTML, Java Script, CSS, C++.

Tools: /Utilities: Force.com Eclipse IDE, Force.com Migration Tool (ANT), SFDX CLI, Workbench, MavensMate.

Databases: MS SQL Server 2005.

Software: MS Office, Adobe Photoshop, MS Excel.

Operating Systems: Windows 98/2000/XP/2003/vista, UNIX.

PROFESSIONAL EXPERIENCE

Confidential -Bethesda, MD

Salesforce Developer/Admin

Responsibilities:

• Working wif management, strategic planning & Interacted wif the end users to understand the requirements and documented them to proceed accordingly
• Customized page layouts for different profiles and different record types based on the level of access the users should of.
• Determine the impact on Client for each Salesforce upgrade from release notes and preliminary testing and sharing the changes wif the business representatives and test and validate several changes and ensuring that the changes don't impact current configuration.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder for developing the custom application.
• Involved in Tracking and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions.
• Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB.
• Designed and Developed user interfaces using HTML, CSS, JavaScript, jQuery and AJAX. And used Salesforce.com Web services API to deliver custom functionality.
• Implemented Email to lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files.
• Wrote JavaScript’s to enhance look and feel of the Salesforce Custom Pages.
• Developed complex validation rules, formula fields according to the application requirements.
• Develop the lightning components and configure the application and platform in lightning experience.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Written Apex Test classes to Unit Test Apex classes before checking in the code base in TFS and would be responsible/ fixing any build failures.
• Developed wif SOQL, SOSL, DML queries to fetch data from salesforce object model database.
• Created process automation throughout the system using workflow rules, process builder. Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools.
• Responsible for all unit testing which also includes robust testing using assertion statements to ensure code always works correctly, even after deployment.
• Manage the Salesforce sandboxes by performing refreshes, managing users, and creating and deleting sandboxes as needed.
• Deployment from DEV to QA, UAT, Staging, Production and other prod copies using Force.com ANT tool, Mavensmate, Workbench.
• Involved in using SFDX CLI to deploy code from sandbox to production org and deployed managed package into scratch orgs using SFDX Commands.
• Responsible for source control and configuration management for managing source code in Bitbucket using SFDX-VisualStuido.
• Imported and exported data from command line using Json Files in Visual Studio.
• In-charge for complete salesforce development activities for the entire development and responsible for creating Unmanaged, Managed Packages and Uploading to Salesforce AppExchange.
• Involved in setting up LMA (License Management Application) and COA (Channel Order Application) to maintain and submit licenses order to salesforce and troubleshoot the applications.
• Responsible for Installing our salesforce Custom Application into Agencies and responsible for providing the technical support, user guide for the customers.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Lightning, HTML, CSS, Workflow, Approvals, Custom Objects, Custom Tabs, Approval Processes, Eclipse IDE Plug-in, ANT, Maven, SFDX- Visual Studio Code, GITHUB/GIT, Git SourceTree, Jenkins, CI/CD, Sales Cloud, Service Cloud.

Confidential -Baltimore, MD

Salesforce Developer/Admin

Responsibilities:

• Performed the role of Administrator and Business Analyst, interacted wif various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Ensured data integrity by imposing complex validation rules using validation rules, triggers
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities and Leads.
• Designed and deployed the Custom objects, Validation rules, Workflow Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Develop the lightning components and configure the application and platform in lightning experience.
• Developed and modified apex code and Visualforce pages, controller and extensions to enhance functionality.
• Communicate and maintain a productive working relationship wif around 600+ internal/external users.
• Developed wif SOQL, SOSL, DML queries to fetch data from salesforce object model database.
• Enforced security by implementing object and field level security, sharing rules, permission sets, organization wide defaults and roles.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning
• Used service cloud for maintaining cases and customer support.
• Designed Service cloud console to find, update, and create records quickly.
• Created and modified existing Unit Tests to ensure business logic and code coverage.
• Troubleshoot escalations and provide root cause analysis when necessary.
• Worked in Agile methodology, hosted daily scrum meetings, weekly grooming meetings and sprint review meetings.
• Used JIRA Agile for project management and bug tracking.
• Collaborated wif other teams to finish dependent and common stories and tasks.
• Interacted wif product owners, project managers, business analysts to get requirements and understand the requirements.

Environment: Salesforce.com platform, Visualforce, Data Loader, lightning,Workflows, Approvals,Custom Objects, Custom Tabs,Email Services, Sales Cloud, Service cloud, HTML, CSS, Sandbox, ANT, Maven.

Confidential - Minneapolis, MN

Salesforce Administrator

Responsibilities:

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Configuring and Maintaining the application.
• Worked on various standard objects including Accounts, Contacts, Cases, Reports and Dashboards.
• Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Defined Lookups and Master-Detail relationships on the objects and created junction objects to establish many-to-many relationships among objects.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract, and load data from comma separated value files.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment in-stance after unit testing.
• Worked wif the business users and resolved the issues based on the need. Coordinated wif the Development and change teams.
• Worked wif the QA and UAT teams in the testing phase.

Environment: Saleforce.com platform, Sales Cloud, Apex, CRM, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML.

Confidential

Salesforce Administrator

Responsibilities:

• Responsible for creating Profiles, Roles and Permission Sets for all users in the organization.
• Extensive experience in designing of custom objects, custom fields, custom tabs, Picklist, page layouts, Record Types, Workflow Alerts and Actions, Validation Rules, Approval
• Processes filed level security, Sharing Rule.
• Created Relationships and created Junction objects and implement Roll-up Summary fields to aggregate data from child records on the parent.
• As an Administrator, Implemented various advanced fields like Custom Formula Fields, and defined Field Dependencies for custom picklist fields, Aggregate formula.
• Developed Baseline Security to each object and restrict access to record through OWD's.
• Responsible for building Reports and Dashboards and provided security to report folders.
• Implemented Standard Wizard Approval Process to approve records in salesforce wif unanimous approval.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Provided post-implementation support to assist end users in creating reports, and certain Administration tasks including creating and maintaining user profiles and privileges.
• Worked in different sandboxes for development and involved in migrating the components to production instance in installments using Change Set.
• Involved in creating and customizing Email template and configuring them to the email alert wifin the workflow rule for a standard/custom object.
• Communicating regularly wif the SFDC designated super users to support them by providing information and training on new features and functionality.

Environment: Windows, Salesforce Enterprise Edition, S-Controls, Visualforce (Pages, Component & Controllers), HTML, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Changesets, Sales Cloud.