SUMMARY

• Salesforce Architect with more than 5 years for experience in Salesforce development including 3 years in in Lightning.
• Excellent technical, communication, team building, interpersonal and relationship management skills
• Analyze requirements for complex business processes, understand interactions between multiple functions and systems and suggest improvements for existing processes.
• Design solution architecture, specify design and development standards and review design for completeness and efficiency
• Strong project leadership qualities and commitment to deadlines, with a record of executing and delivering on time and cost.
• Over three years of complete Lightning designing and development experience ranging from commercial, financial and banking industries.
• Great designing and developing skills focused on Lightning Framework, UI best practices and enterprise scale integration patterns.
• Advanced knowledge of Salesforce, Force.com technologies, Apex, JavaScript and Visualforce.
• Lead and implemented multiple Sales, Service, Field Service and Financial Services Cloud projects for Fortune 500 companies.
• Implemented both Siebel horizontal and vertical applications including Siebel UCM, Siebel Sales, Service, Professional Services Management, Partner Relationship Management and Financial Services products, and Actuate Reports and configuring Siebel Applications using Siebel Tools and scripting using Siebel eScript and SVB
• Administer Siebel applications Functional knowledge in auto finance, customer relationship management, retail banking, insurance and inventory management
• Lead complete project development including deployments, client education and training on multiple country releases.
• Demonstrated expertise in system integration using web - services in SOAP and REST.
• Proven expertise in data import, conversion and migration.
• Diverse skills in RDBMS technologies including Oracle 10G, 11G and MS SQL Server.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Multiple integrations with over 10 different applications
• Complete Lightning development with complex banking requirement related to security.
• Design and development of Salesforce Lightning Console and Lightning components to fit the business needs.
• Design customer communication solutions using Salesforce Marketing Cloud and integrating it with Service Cloud
• Enhance Customer Experience and Self-Service solutions using Community Cloud along with Service Cloud
• Provide Technical direction and advice to the project replacing legacy customer portal with Salesforce Community
• Agile methodologies implemented with bi-weekly sprints.
• Developing and reviewing code of other developers.
• Design solutions, mentor other developers and generate required documentation.

Confidential, Pittsburgh, PA

Lead Salesforce Developer

Responsibilities:

• Multiple integrations with over 40 different services being interacted with using REST.
• Complete Lightning development with complex banking requirement related to security.
• Design and development of Salesforce Lightning Console and Lightning components to fit the business needs.
• Agile methodologies implemented with bi-weekly sprints.
• Developing and reviewing code of other developers.
• Design solutions, mentor other developers and generate required documentation.

Confidential, Des Moines, Iowa

Salesforce Developer

Responsibilities:

• Design and development of data-model to fit the business needs.
• POC development in Lightning and Lightning rollout.
• Development of Lightning architecture, components, events and Apex code for project needs.
• Plan and develop a rollout and change management strategy.
• Mobile App development and optimization.
• State and country pick-lists, Web to Lead, Web to Case were implemented.
• Salesforce Wave (Now Einstein Analytics) was used for reporting.
• Developed reports and dashboards and trained users.
• Data clean-up and migration.
• Multi-country rollout with special rules for different business units.
• Implemented Salesforce for Outlook and Single Sign On.

Confidential, Woodland Hills, CA

Salesforce Developer

Responsibilities:

• Lightning Partner community implementation.
• Developed interfaces for FPX CPQ.
• Lead generation, opportunity creation optimization.
• Refactoring of legacy code for performance improvement.
• Development of flows and process builders.
• Apex managed Sharing implementation for various needs.
• Queueable code development for async processing to avoid future methods.
• Development and scheduling of batch jobs.
• Filling in as BA/QA/TL when we were in a resource crunch.

Confidential, Toledo, Oh

Salesforce Developer

Responsibilities:

• Understanding and support of existing system
• Lightning POC and Lightning component development.
• Developed Apex classes/test classes for project needs.
• Implemented Milestones and SLAs in service cloud.
• Developed Apex to assign leads to public groups and queues.
• Developed documentation to explain existing code.
• Developed custom objects and page layouts, record types and validation rules.
• Developed triggers, utility classes and test classes.
• Implemented Salesforce knowledge and Integration to Coveo.
• Implemented Salesforce console and Live Agent.
• Developed Reports and dashboards.

Confidential, Indianapolis IN

Developer

Responsibilities:

• Designed and developed custom objects with required business functionality.
• Developed trigger to check status of a service ticket and provide notification via Visualforce page.
• Developed Visualforce page with custom object and custom buttons.
• Wrote SOQL queries for various needs.
• Applied Field-sets for Visualforce pages.
• Used Javascript to carry field values from one page to other.
• Defined page access as per roles in Visualforce pages.
• Developed test classes for triggers.
• Debugged the code using debug logs and IDE.
• Assisted other developers with Apex code and Visualforce needs.
• Bulkification of triggers.
• Renamed standard objects.
• Changed field names.
• Modified field names on search layouts.
• Created new views for Opportunity.
• Created validation rules for data integrity.
• Created validation rules for time fields for scheduling.
• Developed trigger to update opportunity stage when an event or task is scheduled.
• Developed workflow rule to populate data.
• Developed test class for the trigger, covered test scenarios and deployed to production.
• Changed system wide time zones and changed the Org profile.
• Enhanced list views and made multiple other UI tweaks.
• Created product and price books.
• Created new pick-list fields.
• Created formula fields to calculate prices for quotes.
• Created roll-up summary fields.

Confidential, Irvine, CA

Senior Siebel Administrator

Responsibilities:

• Install Siebel, Siebel Strong Encryption Pack, Oracle BI Publisher and Actuate
• Install Siebel and BI Publisher Quick Fixes and Fix Packs
• Create custom Siebel Components
• Determine Siebel component distribution on different servers for optimal performance
• Troubleshoot Siebel Component Crashes
• Install and manage BI Publisher and its integration with Siebel
• Debug BI Publisher reports
• Troubleshoot any issues with daily ETL batch jobs (Use Siebel EIM with Informatica PowerCenter)
• Troubleshoot any integration issues between Siebel and Microsoft Active Directory
• Compile and deploy Siebel SRF, migrate Siebel Repository, BI Publisher report files and Informatica PowerCenter workflows across multiple environments.
• Work with Oracle DBA to troubleshoot any performance issues
• Assist development team on troubleshooting and resolution of Siebel and Oracle database Issues
• Extract local databases for developers
• Integrate Siebel Tools with VSS and Perforce for version control.
• Setup and Inactivate users, positions and responsibilities
• Migrate non-repository data like LOV, Data Maps across environments
• Update non-production databases after database refresh from production
• Administer and troubleshoot Weblogic, Tomcat and Fast Enterprise Servers used by the document management system
• Create troubleshooting documents for level 2 support.
• Create tickets in remedy for tasks such as refreshing non-production database from production database