SUMMARY:

• 15+ years of project delivery experience in SDLC development, implementation and maintenance of applications.
• 11+ years of on - site experience working with users directly on infrastructure design, Configuration, Administration, Performance fine tuning, defect rectification, standardization and security management of reporting tools
• 6+ years of experience in Project Managing, Delivery Management, Operations Manager, Risk Assessment and project planning and execution
• Managed Service Delivery team of 75+ globally across ASPAC, EMEA & NA Regions
• Handled and lead multiple successful project proposals, project defense with new customers
• Played multiple leadership roles ranging from Business Analyst, Team Lead, Project Lead, Technical Lead & Delivery Manager across Health Care & Life Sciences Domains
• Involved in Managing Account to achieve optimal Top Line and Bottom Line Targets
• Involved in direct Interactions with client for all Project related tasks (Business Understanding, Requirement Gathering, Analysis, Design sign-off, development plan/cycle, on-off site coordination etc…) and helped Organization to achieve cost-effective operations with increased quality, efficiency and satisfied customer service
• Experience in SAP Business Intelligence tools like Business Objects 4.1, Business Objects 4.0, Business Objects XI, Business Objects 6.5, Crystal Reports 8.5/9.0, Xcelsius Dashboards, SAP Lumira, SAP Design Studio and Business Objects Administration
• Developed SAP BI Mobile Reporting Solutions (Business Objects Web Intelligence & SAP Design Studio) to be viewed over mobile devices like iPhone, iPad, Android phones & tablets.
• Involved in End to End Automation of Business Objects Reports based on Database Refresh linking Teradata/Oracle, Informatica & Business Objects using Work Load Manager
• Managed requirements with various stakeholders and helped to co-ordinate decision making process between them.
• Improved team productivity over time by tracking project progress and removing team Impediments.
• Good understanding of Data warehousing concepts
• Excellent communication and client facing skills, quick learner and adapter of new technologies.
• Involved in translating Business Requirements into Technical/Design documents
• Imparted on Data warehousing & Business Objects concepts to Business Users at Client locations
• Prepared User Manuals on Business Objects Reporting for Client
• Highly motivated team player with analytical, organizational and technical skills, unique ability to adapt quickly to challenges and changing environment and delivering under high stress environment.

TECHNICAL SKILLS:

Management: Delivery Management, Project Management, Operational Management, Risk Management, Resource Management, P&L Management

BI Tools: SAP BI Administration, Business Objects 4.1,Business Objects 4.0, SAP Design Studio, SAP Lumira, Business Objects XI R2/R3, Business Objects 6.5, Crystal Reports 8.5/9.0, SSRS, Tableau, Power BI

Databases: Oracle 8i/10g, Teradata, Sql Server

OS: MS Windows 9x/XP/NT/2000/XP

Tools: Teradata Sql Plus, TOAD, Workload Manager, Microsoft Office, IRIS Ticket Management Tool

WORK EXPERIENCE:

Confidential

Service Delivery Manager

Responsibilities:

• Worked with stake holders, business owners and clients to understand key business behaviors to Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
• Managed the Data & Analytics cluster for Confidential & Confidential across the ASPAC & EMEA regions which involves Data warehousing tools like Talend, Tableau, Spotfire, Qlikview, Qliksense, Spotfire etc.
• Presented the Weekly & Monthly metrics to the Confidential & Confidential stakeholders apprising them of the latest status in Data & Analytics Cluster
• Participated in the Ticket Reduction exercise and implementation of Continuous Service Improvements as part of Yearly Deliverables. Helped the customer reduce 1500 tickets Yearly
• Managed Service Delivery for both onshore & offshore handling a team of over 75 across ASPAC, EMEA & NA Regions
• Proposed solutions models for customers and helped winning multiple Projects for the Organization
• Handled Ticket Based models with optimized team to achieve the year on year Targets wrt Revenue, Growth & Operational Excellence

Confidential

BI Solution Manager\Architect

Responsibilities:

• Managing and Administering the Econdisc Business Intelligence Group that involved
• Business Objects Account Creation & Management
• Business Objects License Management
• Managing Development and Production Environments
• Promotion Management
• Software upgrade and installation
• Business Objects Universe Design & Development using Information Design Tool
• Migrated the SSRS Econdisc reports to Business Objects Reports
• Developed reports/universes using the following SAP tools
• Business Objects Web Intelligence 4.1
• Information Design Tool
• Design Studio 1.3/1.4
• SAP Lumira
• Integrated the Business Objects Launchpad with the Econdisc Client portal using Single Sign On Feature for External Users
• Provided Mobile Reporting solutions for the Senior Leadership to access the BI content over mobile devices like smart phones & tablets
• Involved in Maintenance of developed Universes, reports & fixing bugs/issues based on Service Request
• Provided on Business Objects to the Business Users by creating User Manuals
• Provided Status Report on the Project to Higher Management
• Created Technical & Design documents for Reports/Universes developed
• Participated in Technical discussions with the Business & Technical Leads for Report Layout & Dashboard Designs
• Acquired skills on SSRS, Power BI, Tableau as part of BI Tool Analysis
• Involved in Azure Cloud proposals to implement at Client site

Confidential

BI Project Manager

Responsibilities:

• Involved in the Analysis, Design, Development, Testing & Implementation of Reports using Data warehousing tools like Business Objects XI R3, Business Objects 4.0 & Teradata
• Provided Status Report on the Project to Higher Management
• Created Technical & Design documents for Reports developed
• Developed reports with the following functionalities
• Trend Reports
• Graphical Reports
• Multi tab Reports
• Cross tab Reports
• Involved in Maintenance of developed reports & fixing bugs/issues based on Service Request
• Provided on Business Objects to the Business Users
• Participated in Technical discussions with the Business & Technical Leads for Report Layout & Dashboard Designs
• Created a Teradata macro to automatically load data on a daily basis based on trigger

Confidential

Business Objects Technical Lead

Responsibilities:

• Involved in the Analysis, Design, Development, Testing, Implementation of Reports using Business Objects XI R3
• Created Technical & Design documents for Reports developed
• Created various User Groups with different levels of security in the Universe (Data Masking) from accessing confidential information (PHI / NOPHI groups)
• Resolved loops & traps in the Universe by defining Contexts & Aliases
• Applied functionalities like Aggregate awareness, defined Cascade prompts at the Universe level
• Involved in End to End Automation of Business Objects Reports based on Database Refresh linking Teradata, Informatica & Business Objects using Work Load Manager
• The reports were automated to refresh for various schedules like (based on Database refresh)
• Daily
• Monthly
• Quarterly
• Yearly
• Developed Summary & detail reports in addition to Trend reports, Charts etc
• Acted as a Business Analyst in understanding the requirements & translating into Technical terms for Report Development
• Provided on End to End Automation to other Project teams in the Client location
• Prepared a proof of concept sample on Xcelsius Dashboards

Confidential

Business Objects Technical Lead

Responsibilities:

• Involved in the Analysis, Design, Development, Testing, Implementation of Reports using Business Objects Desktop Intelligence
• Created Technical & Design documents for Reports developed
• Involved in End to End Automation of Business Objects Reports based on Database Refresh linking Oracle, Informatica & Business Objects using Work Load Manager
• The reports were automated to refresh for various schedules like (based on Database refresh)
• Acted as a Business Analyst in understanding the requirements & translating into Technical terms for Report Development
• Provided on Business Objects to Business Users
• Prepared a User Manual on Business Objects which was used by the client SMEs & Business Users