SUMMARY

• Salesforce Certified Developer with 10+ years of experience
• Extensive background in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow
• Hands on administrative tasks like designing of custom objects, custom fields, and role - based page layouts, profiles, users, reports, dashboards, email services, lookup and master detail relationships, Permissions, Public Groups, Security Controls, and Shared Settings
• Implemented and configured Field Service Lightning (FSL), Lightning Flows.
• Expert in analyzing Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.
• Highly proficient with Sales Cloud Service Cloud Service Max web service Force.com Community Portal Chatter Knowledge One and App-exchange on Salesforce
• Strong testing skills in Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Strong experience in Defect Life Cycle in QA.
• Experienced in Force.com, including custom object creation, Apex Classes, Apex triggers, Process Builder, Flows, VisualForce pages, SOQL, Reports, dashboards, etc.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool and Eclipse.
• Experience in Migrating data from legacy systems to Salesforce using Apex Data Loader.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Experience in Version Control tools like GIT and GIT BUCKET for Source Code version management.
• Strong experience in Defect Life Cycle in QA.
• Good Experience/knowledge working on migration tools like Change Sets & Ant Migration Tool.
• Involved in design development test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.
• Good Knowledge of various methodologies like Waterfall and Agile.

TECHNICAL SKILLS

Salesforce Technologies: Apex, SOQL, SOSL, VisualForce Pages/Components & Controllers, S-Controls, Dashboards, Lightning, Reports, Einstein Analytics, Analytic Snapshots, Jitterbit, Workflow rule, Approvals, Case Management, Automation, Sandbox and Production

Cloud: Sales Cloud, Service Cloud, Marketing Cloud, Communities, Commerce, AWS

Methodology: Agile, Scrum, Waterfall

Languages: C, Java, SQL, and Apex

Scripting Languages: HTML, XML, Java script, CSS, jQuery, AMPScript

Database: Oracle, MS SQLServer, UDB DB2, MS Access, Azure

Other Tools: Eclipse, MS Excel, MS Word, MS PowerPoint, MS Project, MS Outlook, MS SharePoint, MS Visio, Rational Clear Case

ETL/Integration Tools: Apex Data Loader, Jitterbit, MuleSoft, Cast Iron, Force.com Workbench, Atlassian Jira, ANT, Apttus, CPQ

OS: UNIX, Linux, Windows

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Admin

Responsibilities:

• Proficient in salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Worked for customization of Page Layouts, Field Level Security, Profile Settings, Validation Rules, and Workflow Rules.
• Implemented the requirements on Salesforce.com Lightning platform and Force.com
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud.
• Performed Sales force. Confidential configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created permission sets and assigned users to applications, tabs/objects/fields/records, Apex Code, IP Access, login hours, and customization permissions based on profiles.
• Developed and configured Custom Reports & Dashboards: Generated Dashboards with quick filters, parameters and sets to handle views more efficiently.
• Developed Tableau visualizations and dashboards using Tableau Desktop.
• Worked on Salesforce Lightning Process Builder to Automate Business Processes. Developed re-usable UI Components with Lightning Component Framework.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges
• Worked on customization of custom settings, custom labels and Report types.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and Triggers.
• Implemented the web to lead functionality and setup the templates for the auto response emails.
• Enabled chatter feeds for sharing information within the Sales teams.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts field updates to implement business logic.
• Responsible for monitoring Confidential usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrate Confidential into ongoing business activities.
• Configured various Custom Reports for different user profiles based on the need in the organization.

Confidential, Houston, TX

Salesforce Developer/Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator/Developer in the organization.
• Configured SalesForce Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Interacted with the end users and stakeholders, involved and gathered technical requirements for the integrated system.
• Utilizing daily scrum meeting and bi-weekly sprints to achieve software life cycle goals.
• Worked on Salesforce Service cloud and Marketing cloud integrations.
• Prepared custom reports by running SQL queries on the backend data views of the marketing cloud.
• Automated data import process through marketing cloud FTP.
• Created Custom Fields, Relationships, Field Dependencies, Validation Rules, Lookup Filters and Record Types for the Applications.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Used Lightning Out to compose components on a Visualforce page, and integrated between components on the client side with JavaScript and Lightning Events.
• Develop and Deploy SFDC Integrations with SAP and other applications using .Net environment and Force API
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and managed User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Fields, Custom Reports, Field help, Custom Formula fields, and Field History Tracking.
• Created different workflow rules, approval processes and validation rules.
• Integrated external financial systems for synching data in Salesforce.
• Created automation rules, campaigns and drip programs in Pardot for leads.
• Maintained data cleanliness and accuracy by adding Custom Validation Rules and Triggers.
• Performed various Data Migration activities like Upsert, Delete and Export using Apex Data Loader.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked with Service Cloud technology and on-premise infrastructure integration for Salesforce.com.
• Defined Workflows and set up Workflow Rules, Tasks & Alerts and created Workflow Approvals.
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.

Confidential, Chicago, IL

Salesforce Admin/Dev

Responsibilities:

• Worked as Salesforce.com Analyst/Developer and Administrator in the organization.
• Configured the User permissions based on the organizational hierarchy.
• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Created Data flow diagrams, flow charts using MS Visio and created project plan.
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Integrated the SOAP API based web services on demand for extracting the data from external systems.
• Monitoring the Daily Jitter bit Jobs from Salesforce to SAP and resolving any operational errors as if reported.
• Customized Lightning component for Look up, pick list, Record type, required field System Validation and other functionality which are not supported by Salesforce in Lightning till date by creating custom components.
• Played Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience
• Expert in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC.
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application from Salesforce.com objects.
• Worked with Sales & Marketing Cloud for supporting Consumer Sales.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Configuring email to case creation, workflow rules, process builders, assignment rules
• Developed Apex Batch classes, Scheduled Apex jobs, Future methods, stateful, and Queueable Methods for different complex scenarios where synchronous methods were running into governor limits.
• Assign users to Permission Sets, Public groups, Queues, Profiles and Roles depending business needs.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract and load data from comma separated values (CSV) files.
• Written Test Cases for checking out the 75 percent of the code coverage and deployed the SFDC data using Salesforce.com IDE.
• Used SOAP/REST based Apex Web Services to send/update data from Salesforce to an external order tracking system and making payments are show the related data on the Custom screens of Salesforce.
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool, Git Hub.
• Expertise on Apex Language in creating Apex Classes, Controllers, Triggers, Web Services, Visual Force Pages, Components, Custom Objects, S-Controls, Force.com IDE.
• Supported around 1000 users in the implementation of the Service cloud and sales cloud.
• Worked on CM tools (JIRA, Confluence, Maven, Jenkins, ANT, Git, GitHub.
• Worked on Live Chat agent Implementation using Omni-Channel.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Worked as Salesforce.com Analyst/Developer in the organization.
• Configured the User permissions based on the organizational hierarchy.
• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Created Data flow diagrams, flow charts using MS Visio and created project plan.
• Customized Page Layouts, Standard Related Lists, Tabs, and defined dependent Pick Lists.
• Integrated the SOAP API based web services on demand for extracting the data from external systems.
• Monitoring the Daily Jitter bit Jobs from Salesforce to SAP and resolving any operational errors as if reported.
• Customized Lightning component for Look up, pick list, Record type, required field System Validation and other functionality which are not supported by Salesforce in Lightning till date by creating custom components.
• Played Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience
• Expert in APTTUS Product Configuration and Pricing Configuration with some advanced functionality of SFDC.
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and DocuSign add-ons.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application from Salesforce.com objects.
• Worked with Sales & Marketing Cloud for supporting Consumer Sales.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Configuring email to case creation, workflow rules, process builders, assignment rules
• Developed Apex Batch classes, Scheduled Apex jobs, Future methods, stateful, and Queueable Methods for different complex scenarios where synchronous methods were running into governor limits.
• Assign users to Permission Sets, Public groups, Queues, Profiles and Roles depending business needs.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract and load data from comma separated values (CSV) files.
• Written Test Cases for checking out the 75 percent of the code coverage and deployed the SFDC data using Salesforce.com IDE.
• Used SOAP/REST based Apex Web Services to send/update data from Salesforce to an external order tracking system and making payments are show the related data on the Custom screens of Salesforce.
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool, Git Hub.
• Expertise on Apex Language in creating Apex Classes, Controllers, Triggers, Web Services, Visual Force Pages, Components, Custom Objects, S-Controls, Force.com IDE.
• Supported around 1000 users in the implementation of the Service cloud and sales cloud.
• Worked on CM tools (JIRA, Confluence, Maven, Jenkins, ANT, Git, GitHub.
• Worked on Live Chat agent Implementation using Omni-Channel.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Perform day to day User Management on SFDC Org by configuring Sharing Rules, Permission Sets, Roles and Profiles.
• Created and Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented APTTUS CLM and configured End to End system setup.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments.
• Develop prototypes on SFDC environment for Proof of Concept demo and for customer endorsement.
• Work on customization of standard objects like Lead, Account, Contact and Opportunity.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Managed process improvement, automation and integration of this reporting tool and recommend modifications / improvements to different Marketing modules and processes.
• Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of the decision makers in the organization.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.

Confidential

Salesforce Administration

Responsibilities:

• Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes and Activities.
• Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
• Customized tabs for among different business users’ group and Business centers.
• Created custom links and Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Supported the data migration activities for migration of the data from various business sources with the support of Salesforce CRM.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Extensively used Data Loader for insert, updates, and bulk import for Accounts, Contacts, Leads and Opportunities.
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom.
• Implemented various Custom Reports and deployed them for different business user levels.