SUMMARY

• ASalesforce consultant with 8+ years of IT Experience and 6+ years on Design, Development and Customization on Salesforce.com Platform with extensive experience in Sales, Service and Marketing clouds.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experienced in Creating Lightning Apps, combining Lightning Design System,Lightning App Builder and Lightning Component features.
• Hands - on experience on building lightening components using web components and Aura components.
• Experience working on various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ and APPTUS.
• Experience in creating Workflow Rules, Approval Processes to automate business process.
• Good understanding of the Business logic, programs and systems that could lead the effort for planning, developing and implementing changes in the design and code pattern.
• Experience in wide range of languages and technologies such as HTML, CSS, AJAX, and .NET Framework.
• Expertise in using tools like Apex Data Loader, Apex Explorer, VS code, Eclipse IDE and ETL tools like Data Migrator (IBI), SQL Server Integration Services (SSIS).
• Knowledge on working with call center applications like Vlocity, Avaya & Cisco.
• Experience in Application Integration, design and applying to the Vlocity techniques such as Integration Procedures. Knowledge on migration of Vlocity Components using Data Packs and Salesforce components using Changesets.
• Knowledge on working with Vlocity for 360-degree customer views, customer history feed.
• Expert knowledge on SOQL and SOSL queries in Apex.
• Experience in implementing Apex Classes, Triggers, Batch Apex, Test Classes, Visual force pages, Web Service APIs etc. to achieve complex business functionalities.
• Hands full of experience on Batch jobs, Bulk triggers, Future methods and Test Classes.
• Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum methodology of software engineering processes.
• Integrated Salesforce with external applications using Force.com APIs (SOAP and REST) and developed Salesforce apex SOAP and REST web service classes.
• Very comfortable building and demonstrating Salesforce CPQ (Configure, Price, Quote) and CLM (Customer Lifecycle Management) prototypes in Salesforce.
• Extensive work experience using Force.com Web Services API for implementing web services in the application for access to data from different users.
• Experience working with Salesforce1 mobile application development and customizations.
• Experience on Salesforce DX and knowledge on commercial tools like Auto Rabbit and Copa-do.
• Competent in salesforce.com -Import wizard, Apex Data Loader, demand tools, Excel Connector, VLOOKUP and other integration tools to perform DML operation using CSV files.
• Capability of learning new technologies and implementing them in the project successfully.
• Team player with good Interpersonal skills, strong understanding of fundamental business process.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Good understanding of development environment using AGILE methodologies with SCRUM process and participated in Daily Scrums, Sprint Planning, Sprint Retrospective meetings.

TECHNICAL SKILLS

Salesforce.Com: Apex, Visual force, SOQL, SOSL, Validation rules, Email template, Formula Apex Trigger, Workflow, Approvals, App exchange, Eclipse, Salesforce.com, IDE, Web services, Apex data loader, Field updates, Reports, Custom Objects, Service Cloud, Sales Cloud, Lightning Components, Role Hierarchy, Dashboards, Security Controls, Security Model, Package & Custom Application and Sandbox data loading & Product offering.

Salesforce Tools: VS Code, Eclipse IDE Plug-in, Data Loader, Force.com IDE, Force.com Explorer, Change Sets, Force.com Platform (Sandbox and Production), Force.com Workbench.

Programming languages: Apex, Java, JavaScript, jQuery, json

Web Technologies: CSS3, XML, HTML5, XHTML, SOAP API, REST API

Other tools: Oracle databases, MuleSoft, BitBucket, Copado, Confluence, JIRA, Jenkins, SQL Server, Visual Studio, C#.Net, VB.NET, SharePoint

PROFESSIONAL EXPERIENCE

Salesforce Consultant

Confidential - IN

Responsibilities:

• Designed and developed Project Scope Document, Project Plans, Project analysis and Project Deliverables, Business Requirements Document.
• Implement CPQ Advanced Approval for multi-level approval process with dynamic routing.
• Providing ongoing support for enhancements and business rule updates within the Salesforce CPQ tool. Managed new user set ups and deactivations, including role hierarchy. functional groups and assignment rules.
• Collaborating with relevant business stakeholders to execute the CPQ roadmap.
• Worked with Salesforce team on regular basis to discuss and document various Business needs, requirements, development of the application and to discuss and resolve any issues, changes or problems during various phases of SDLC.
• Created project proposals, project schedules and other important documents such as contracts and status reports for client and internal utilization. Created and managed custom fields, dashboards, queues, page layouts, validation and workflow rules.
• Managed security controls including health check, network access, session management, delegation of authority, identity management and login access policies.
• Managed Lead to Contacts and Contacts to Customers based on Hallmark requirements.
• Built Salesforce Lighting experience and mobile app using Lighting User Interface (UI)
• Performed routine Salesforce data management/cleanup tasks
• Worked with users to communicate system changes in advance so they understand the changes and how to use it prior to implementation.
• Worked as a liaison between management, Business Technology, Strategic Planning and Analysis, and the users of database applications.
• Proposed and completed solutions to business requirements which involve Salesforce Configuration with Business users and Stakeholders.
• Assisted management with creating processes in Salesforce.com to monitor activities, trends and Sales.

Salesforce Admin/Developer

Confidential, Richmond, CA

Responsibilities:

• Worked closely with IT teams and business to help them understand how business problems and opportunities can be addressed with salesforce solutions.
• Generated various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Worked onLightningcomponents, Event registration, handlers and apex classes for performing logic in the actions.
• Wrote Apex classes with customized logic using SOQL, Database methods, Controller, Extension Controllers, Apex triggers for various Business/functional requirements.
• ImplementedSalesforcebest practices while writing Triggers, Controllers, Batch, SOQL and avoided reaching governor limits exceptions.
• Utilized internal defect tracking tool to log and track application defects and feature requests in the current release under test.
• Experienced in designing junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Involved in Knowledge management and knowledge article migration from external system to Salesforce.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Created various Reports like summary reports, matrix reports, pie charts, dashboards and assist managers to better utilize Salesforce as a service tool and configured various Reports for different user profiles based on the needs of the organization.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Worked on different AppExchange Products.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Conducted Training sessions for End users and testing team.
• Implemented Sales force Service Cloud Case Management, Entitlement Management, High Volume Customer Portal, Partner Portal, Visual Force Sites for business support and technical support for its channel customers.

Salesforce CPQ Administrator

Confidential, VI

Responsibilities:

• SFDC Administration - User Management, Roles, Profiles, Security and Sharing Rules.
• Worked with the end users for requirement gathering throughout the planning and implementation and designed the data model to transform the existing business process to Salesforce. Developed various Custom Objects, Tabs, validation rules, formula fields.
• Helped build and manage report folders to improve efficiency and effectiveness.
• Performed data cleanup and/or Data migration to/from Salesforce.com.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Manage the sandbox refreshes, preparing sandbox templates and deploying changes from one environment to another using various deployment techniques.
• Daily administration and support of the Salesforce Sales implementation, including User and Group Configuration.
• Configured the User permissions based on the organizational hierarchy.
• Monitored application storage usage and archived data as needed.
• Involved in troubleshooting and worked with end-users to ensure that applications meet their needs and keep pace with changes in program operations, policies and procedures.
• Worked on daily operational support in Sales and Service in different instances and Community Portals. Worked in different production environments and resolved issues actively by implementing best practices.

Data Analyst

Confidential

Responsibilities:

• Worked as EDC developer for more than 45 EDC studies on various therapeutic areas.
• Involved in understanding customer requirements.
• Involved in Programming the customer requirements, validating it and fixing bugs.
• Performing data management activities on both paper based and Electronic data capture (EDC) studies.
• Perform study start-up activities including from design, preparation of edit checks, database testing (User Acceptance Testing).
• Assist with database design and integration with sponsor requirements when needed.
• Assist with creation of test data within Oracle Clinical.
• Reviewed clinical trial documentation. Contributed to the preparation of documents such as protocol, CRFs and data completion guidelines.
• Knowledge of SDLC process
• Experience in Writing Validation documents like IQ/OQ plan, Master Validation Plan, document & scripts, UAT Plan & scripts, Summary reports
• Prepare specification documents, Plans, Test scripts, Summary reports
• Prepared and reviewed trial level validation documentation such as checks, UAT plans, reports and conventions necessary to ensure high quality and consistent data.
• Design case report forms for EDC and paper CRF studies and provide design oversight on existing studies throughout study cycle.
• Designed and reviewed CRF pages and eCRF entry screens and associated CRF/eCRF visit structure, indexed and version control, co-coordinated with team members responsible for the associated database design.
• Responsible for reviewing and processing clinical trial data to ensure the accuracy and consistency of the clinical databases.
• Integrated, review and reconcile data received from external vendors with clinical database and ensure readiness for analysis.
• Reviewed output of edit check and assist in revision of a DVS including addition of new edit checks and Protocol Violation listings.
• Executing data checking programs, reviewing listings, and generating queries.
• Activities included resolving data discrepancies by applying study conventions accurately and in the correct circumstances, raising clear, accurate queries when conventions are not appropriate, resolving queries correctly answered and re-querying issues which require further information.
• Executed data change and data transfer requests using SQL.
• Performed Day to Day Discrepancy management- created DCF, query resolution.
• Data extraction based on sponsor requirements.
• Adding discrepancies to DCF, resolving DCF and deleting DCFs.
• Locking of DCI pages to ensure all the queries are resolved as per the sponsor’s requirements.