SUMMARY

• Highly seasoned and accomplished Salesforce Developer with 8 years of extensive experience in Salesforce.com CRM and Force.com platform and a strong record of client satisfaction.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto - Response Rules for automating business logic.
• Expert in SFDC Administrative skills like creating Profiles, Roles, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events Developed and created customized reports and dashboards; manage and maintain email templates and triggers.
• Experience in creating proof of concepts that require Salesforce configurations, Visualforce, APEX classes and methods and Lightning Components
• Deployed Salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.
• Experience developing wave dashboards using Salesforce platform as the backend
• Responsible for gathering business requirements, compiling functional design, coordinating the development, implementation and integration teams and implementation of new functionality in Salesforce
• Lead discovery and requirements gathering sessions. Recommend alternate approaches
• Experienced with data modeling, custom objects, permissions, SQL queries, SFDC parameters and user defined objects
• Devise training program and provided training to new SFDC users.
• Continually refined business acumen and established domain / industry vertical expertise
• Communicates with other infrastructure and technology specialists to streamline business processing workflows, integrating them into the SFDC functionality base: Sales Cloud, Service Cloud, Data Cloud (including Jigsaw), Collaboration Cloud (including Chatter) and Custom Cloud (including Force.com).
• Positively driven-possessing strong Information gathering, Analytical, Logical, Organizational, Self-motivation, detail orientation, and excellent Communication skill.
• Expertise in Object Oriented Programming involving Analysis and Design and Development of web-based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, Aura UI Framework, Analytic Snapshots, Case Management Automation, Sandbox Refreshments, Deployments (Change sets) AutoRabit

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Programming Languages: Apex, Visual Force, Java Script, HTML

Database Platforms: Oracle 12c, PL/SQL, SQL Server, TOAD

Ticketing Tools: JIRA, Service Now

IDE and Editors: Eclipse, Force.com, Eclipse IDE, Visual Studio and VS Code

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements forSalesforce implementation and documented the Business and Software Requirements.
• Worked on supporting Salesforce applications and handling Salesforce tickets on daily basis.
• Interacted with various teams to resolve those tickets on time.
• Designed, Implemented, and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Developed and deployed workflows and approval process for opportunities and products/assets management.
• Designed high level customized visual force pages using extension controllers, custom controllers, and standard controllers.
• Lightning Experience - Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intoSalesforce.com, checking for the correctness of the data.
• Created various Record Types to offer different pick list values and page layouts to different users based on their profiles.
• Involved inSalesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows, and triggers.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Created profiles and implemented Object level, field-level, and record-level security.
• Experience setting up and managing DevOps - code management and metadata migration.
• Customization of Visual force pages using CSS, bootstrap, jQuery, and Java Script.
• Involved in delivering CI/CD automation solutions in an agile software organization with other teams.
• Created Permission sets for different users based on their profiles and modified Page Layouts & Record types and done page layout assignment as per the requirement.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning to accurate forecasting purposes.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com, Force.com platform, Eclipse, Jira, Developer Console, Data loader, Change set, REST API, Batch Apex, jQuery, JavaScript, CSS, HTML5.

Confidential, Detroit

Salesforce Developer/Administrator

Responsibilities:

• Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Followed CI/CD process for deployments using Force.com Migration Tool
• Used AutoRabit to Deploy to Sandbox and Production.
• Maintain and customize all aspects of the Salesforce platform including objects, fields, layouts, security, reporting, validation rules, workflows, data manipulation and migration
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud,
• Worked at the client site with the customer and manager the project from end-to-end.
• Involved in Developing, Testing and Deploying the application in UAT and QA servers.
• Migrated the code/components from Sandbox to other Sandbox using Change set.
• Worked on salesforce community to publish, update and approve content. Salesforce Chatter feed company to Collaborate directly with experts. Employees will be able to post, share and get feedback from the customers.
• Develop reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Strong exposure to security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Developed custom UI suing CSS, HTML, Visualforce components and used jQuery, JavaScript for front-end validation.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Build strong understanding of SFDC best practices and functionality
• Keep abreast of new of new SFDC features and functionality, and provide recommendations for process improvements
• Participates in cross-functional agile team that address strategic business issues involving CRM
• Participates in monthly development sprint including design documentation and testing

Environment: Salesforce.com IDE, Service Cloud, Salesforce, SOAP, SOQL and SOSL, Experience, Visual force, APEX Classes, APEX Triggers, Workflows, Reports and Dashboards, CSS, HTML, jQuery, Data loader, data Import wizard, Sales Cloud, Service Cloud, Marketing Cloud, Migration Tool, Web services API, Validation Rules & Formulas, Migration tool, Email services, Security Controls, Sandbox, Production.

Confidential, Austin, TX

Salesforce Developer/Administrator

Responsibilities:

• Analyzing client requirements and creating design documents and Technical documents.
• Interacted with Business users for requirements gathering, analysis and development.
• Implemented in Agile Scrum, test frequently development methodology.
• Integrated Salesforce Application with Confidential Boomi using Rest web service API.
• Integrated Salesforce Application with Oracle SOA.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Case, Lead, Opportunities etc.
• Customization and Implementation of Salesforce.com Community Cloud.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts, and configured the Permissions based on the Organization hierarchy requirements.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Upgraded some Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community
• Replaced all the JavaScript buttons with Quick Actions or Lightning Components in Lightning.
• Worked with Salesforce.com premier support to resolve technical issues.
• Wrote JavaScript’s to enhance look and feel of the Salesforce Custom Pages.
• Followed the governor limits while writing the Apex code.
• Created automated web UI tests for transition from a historic system to the Salesforce system.
• Developing UI Pages using jQuery, JavaScript, and CSS.
• Prompt response to defect tickets and work towards bug fixes.
• Provided the training to Business users about the system.
• Developed and implemented Service console comprising more than 1000 users.
• Developed various custom tabs and components for Service console to resolve the custom issues/cases at minimum time using several technologies like Visual Force, Bootstrap, jQuery and JavaScript.
• Involved in deployment, monthly release and client demo activities. Maintaining roles, profiles, field level securities and sharing rules. Data load into multiple sandboxes using Data Loader.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization through monthly releases.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Implementation of Data Loader for loading the data.
• Created Workflows to enable update, delete and export functionality for email templates.
• Created Sharing rules, Assignment Rules and Escalation Rules for Cases.
• Responsible for various system integrations with salesforce to accomplish Sales processes and business needs.
• Created custom buttons with JavaScript logic to perform one-click operations.
• Created custom settings to use the data in visual force pages without using SOQL queries.
• Interacting with business users to gather, understand the requirements and custom develop the solutions.
• Assisted Salesforce dev team with designing specific plans for implementing test classes for huge application and architected it to finish the deployment within limited amount of time.
• Migrated large volumes of external data on to Salesforce.com Apex Data Loader as part of data management functions.

Environment: Apex Classes, Chatter, Visual Force Pages, Email Services, Java, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows, Apex, HTML, CSS, JavaScript, jQuery, Sandbox, Visual force, Eclipse, Core Java.

Confidential, Boston, MA

Salesforce Developer

Responsibilities:

• Implemented in Agile Scrum, test frequently development methodology.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Wrote JavaScript’s to enhance look and feel of the Salesforce Custom Pages.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Developed and deployed a custom Salesforce object to mirror all Rally user stories to allow for developers to track their work in Salesforce and to ease QA process.
• Upgraded from Salesforce Classic to Salesforce Lightning.
• Created many Lightning Components and server-side controllers to meet the business requirements.
• Created a user interface in Lightning using Aura components, CSS for a user to enter case details and submit into Salesforce.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
• Used Salesforce Lightning Design Systems (SLDS) components in the Lightning Application.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Upgraded some Apps from Salesforce Classic to lightning experience to develop rich user interface and better interaction of pages.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Generated various reports and dashboards in lightning.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Created and modified custom buttons using JavaScript and jQuery.
• Created automated web UI tests for transition from a historic system to the Salesforce system.
• Implemented Ajax to create highly optimized, browser-compliant JavaScript and HTML web pages using jQuery.
• Developing UI Pages using jQuery, JavaScript, and CSS.
• Integrating newly developed features with the existing system.
• Prompt response to defect tickets and work towards bug fixes.

Environment: SaleForce.com, Force.com Platform, Apex Classes, Visual Force Pages, Email Services, Java, Lightning, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Apex, Sales Force, HTML, CSS, JavaScript, jQuery

Confidential, Houston, TX

Sr. Salesforce Developer

Responsibilities:

• Evaluates business requests, gathers business requirements, analyzes, designs and develops innovative Force.com solutions to meet the business and end-users requirements.
• Created more than 500 Users and assigned with appropriate roles and hierarchies.
• Configured and maintained user security permissions in compliance with organizational needs.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Create technical designs for new product functionality on Salesforce Platform.
• Develop pre-chat forms for Live Agent customization using visual force and deployment.JS. Live agent production version can be found on
• Implemented Salesforce knowledge and migrate legacy articles using data loader.
• Lead design and development of custom solutions comprising of work in Apex, Visual Force, Salesforce APIs, SOQL, application integration, data migration and in core web technologies including HTML5, JavaScript, angular, jQuery and CSS.
• Update Salesforce to Lightening version
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Used Salesforce Lightning to delivers a modern, smart experience across every device
• Used an event-driven architecture for better decoupling between lightening component
• Developed J2EE components on Eclipse IDE and j2ee design patterns like the business delegate, service locator and the data access object pattern
• Good understanding of Agile or waterfall project development life cycle knowledge
• Extensively performed unit, Integration, Regression, End-to-End, User acceptance testing (UAT), Go-Live and post go-live testing.
• Developed Business Services, Workflows and worked on complex business requirements using e-script, run time events, DVMs etc.
• Developed Oracle billing solutions and supported Oracle BRM implementation.
• Developed MDM strategies and solutions utilizing SQL server MDS tools.
• Created Unit Test cases and involved in fixing defects, System Testing, Integration Testing.
• Debugging issues with the help of Siebel log events, Server logs, Spool files and Workflow Instance monitoring.
• Data migration from sales Logix to sales force using Data loader CLI.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Deployed the changes from Sandbox to Production.

Environment: Force.com, S-controls, Apex, Salesforce, Service Cloud, Jenkins, Agile, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Oracle Siebel; Security controls, Email Services, Chatter, Force.com Eclipse plug in, Eclipse, Unit testing, Steel Brick, Workbench.

Confidential, LA

Sr. Salesforce Administrator

Responsibilities:

• Created and Customized Custom Objects, Visualforce pages, custom fields and adding help text to standard and custom fields.
• Customize page layouts, assignment based on profiles/record types.
• Defined Apex triggers in SOQL to make complex validations possible.
• Developed various Custom objects, Tabs, validation rules, Components.
• Designed and deployed Custom tabs, Validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.
• Accomplished custom integration of outbound messages, workflows & approvals, reports, dashboards, Custom Objects and Tabs, Email Services and Security Controls.
• Worked on implementing Record based sharing using Organization Wide Defaults, Sharing Rules and Manual Sharing.
• Managed security settings of the users
• Created and Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Created Reports and Dashboards with the help of Salesforce Wave Analytics to track Opportunity pipeline/Stages for Management visibility.
• Performed process to backup and restore Salesforce data into external database using Salesforce Wave analytics cloud.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed User Interfaces for Salesforce users as per requirements.
• Data migration projects using Data Loader tool.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files intosalesforce.com, checking for the correctness of the data.
• Responsible for weekly and monthly data export, updates, and backup for the organization.
• Perform mass update to update the data in SFDC using Demand Excel spreadsheets using Apex Data Loader.
• Created data validation rules and formulas as per business requirement.
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Created the workflows, Apex Classes, Apex Triggers for automated the Reports.
• Worked on integrating SFDC with ETL tools like Informatica and Data Loader.
• Integrated Salesforce Applications with Informatica using REST/SOAP web service APIs.
• Used Force.com Ant based migration tool, change sets for deploying components from sandbox to other sandbox and production instances.
• Created and used Email templates in HTML & Visual force, and developed Apex Classes and Apex Triggers.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Case Management, Demand Tools

Confidential, NJ

Salesforce Administrator

Responsibilities:

• Followed agile methodology.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Apex classes and codes are created within the governor limits
• Worked on SOQL and SOSL queries in apex code
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Performed Analysis for Territory Management and sharing settings.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, Visualforce pages, custom reports.
• Imported products and price books using Data Loader.
• Worked on supporting tickets in the following areas: Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, upload of data.
• Worked on doing making enhancements to SFDC application required by business users from time to time.
• Created workflows rules, field updates, tasks and email alerts.
• Created custom buttons and links on Account and Relationship Group
• Worked on the Picklists, Dependent Picklists and Record Types to enforce data quality.
• Configured the Marketing Campaigns, Campaign Hierarchies, Assignment rules, and setup the Web-to-Lead and Auto-Response rules
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: Saleforce.com platform, Apex, Visual Force, Workflow & Approvals, Reports, AppExchange, Custom Objects, Custom Tabs, Windows XP, Salescloud& Servicecloud, Integration, Web Services

Confidential

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com developer and administrator in the organization.
• Interacted with business groups to gather the requirements.
• Worked on various standard objects like Lead, Account, Contacts, and Opportunities etc.
• Fixed bugs during the deployment and production.
• Worked on the website to give it a new look using HTML5/CSS/JavaScript.
• Created UI designs using Web 2.0 standards.
• Designed various HTML Email templates for Auto-Response to customers. Implemented field level security, profiles and audit trail setup.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked with Bootstrap to design the size of the Visualforce pages
• Extracted the Salesforce CRM information into BI Data Warehouse using Force.com API/Informatica to provide integration with oracle financial information to perform advanced reporting and analysis.
• Deployed Salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.

Environment: Salesforce.com, Force.com, Apex classes & triggers, Visual Force (Pages, Components & Controllers), Data Loader, JavaScript, HTML, Developer Console, Custom/ Standard Objects, Tabs, Record Types, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports.