SUMMARY

• Salesforce certified IT Professional seeking a challenging and rewarding opportunity to design and implement technical solutions, thus contributing to the progress of the organization and self.
• 7+ years of IT experience, of which 5+ years were spent on Salesforce platform as a developer and administrator.
• Expert in leveraging Salesforce proprietary tools/languages to design complex business solutions.
• Involved in various levels of Software Development Life Cycle following Waterfall and Agile Scrum methodologies.
• Interacted directly with clients (both technical and functional) and managed design and delivery of complex business solutions.
• Experienced in creating design, support and training documentation.
• Strong experience with Sales cloud customization on Lead by defining the Lead process, Assignment Rules, Web - to-Lead & field mapping, enable team selling on Account Teams, Opportunities by configuring Price books and adding Price books for the products.
• Experience working with Service cloud by implementing Email-to-Case, Web-to-Case, Assignment, Escalation, Auto-response rules on Case object, implementing Service Console and Live agent.
• Proactive planner with excellent interpersonal skills, able to communicate and collaborate effectively with co-workers at all levels.
• Quick learner, willing to adapt to the team/organizational environment.
• Extensive experience in developing solutions within Salesforce using point and click configurations as well as advanced customizations including, but not limited to Workflows, Process Builder, Apex, Visualforce, Lightning, Email Services, Data Loader and various toolkits.
• Extensive knowledge of the Salesforce.com standard data structures and CRM processes like Lead Management, Case Management, Account Management and Reporting.
• Experienced in creating and managing Roles, Profiles, Permission Sets, Record Types, Page Layouts and Validation Rules
• Proficient in integrating Salesforce.com with external applications using SOAP and REST based services.
• Defined and coordinated multiple deployments from development to testing to production environments using Force.com Migration Toolkit (ANT), ChangeSet, Force.com IDE Plugin with Eclipse and Workbench.
• Familiar with integrations and data migrations with Data Import/Export Wizard, Dataloader and Informatica.
• Experienced in implementing solutions leveraging front end technologies like HTML, CSS, JavaScript, Bootstrap, JQuery and AngularJS
• Proficiency in Object Oriented Languages like C++, Java and SQL

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Lightning, Triggers, SOQL, SOSL, Web Services, Email Services, Workflow & Approvals, Reports & Dashboards, Custom Objects, Service Cloud, Sales Cloud, Cloud Communities

Salesforce Tools: Eclipse with Force.com IDE, Workbench, Force.com Migration Toolkit, Salesforce.com Data Loader, Jitterbit

Programming Languages: Java, C++

Database: MySQL, SQL Server

Front End Technologies: HTML, Javascript, CSS, Jquery, JSON, XML

PROFESSIONAL EXPERIENCE

Confidential, Ocean Township, NJ

Salesforce.com Developer/Administrator

Responsibilities:

• Performed the role of Salesforce.com Developer and Administrator in the organization
• Worked closely with business analysts and technical architects in all phases of the development, thus contributing to the successful implementation of the solution within the estimated time and meeting all effort and quality goals.
• Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments
• Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
• Have good experience on building Communities.
• Created Visualforce Pages for Custom Login and Configuration of Communities
• Worked closely with business partners to understand and enhance Sales Force Community module to support various community needs of the business units
• Created the Case creation page and Clone functionality of the case for certain fields in Cloud Communities giving proper access to certain users
• Customized and configured Security & Access Controls, Workflows (regular and time triggered), Email alerts and Email Templates as per the organization requirements
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Developed salesforce.1 Lightning apps, components, controllers, handlers and events in the existing organization.
• Adding Lightning components to salesforce1 using in Visualforce page.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Created Apex Triggers, Apex classes, Visual force Pages, Batch Apex classes and Web services API for implementing web services in the application for access to data from external systems.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Managed and deployed configurations and customizations to various sandboxes and production environmnet using Force.com Migration toolkit and Changeset.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Involved in Data Integration and Migration by using Force.com Apex data loader, web based import wizard and Jitterbit Data loader
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT)

Environment: & Tools:Saleforce.com CRM, Force.com platform, Communities, Apex Classes, Lightning, Visual Force Pages, Controllers, Custom Objects, Sales Cloud, Cloud Communities, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows

Confidential, Paramus, NJ

Salesforce.com Developer/Administrator

Responsibilities:

• Implemented integrations with Internal and external systems using RESTful services and External Objects.
• Worked as team-member and performed the roles of SFDCDeveloper/Adminin the Organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Hands on experience working with HTML,XML, CSS, JSON, Jquery and Javascript.

Environment: & Tools:Saleforce.com platform, Apex Language, Apex Classes, Controller Classes, Apex Triggers, Visual Force Pages, HTML, XML, Web Services, Eclipse IDE Plug-in

Confidential, Raleigh, NC

Salesforce.com Developer

Responsibilities:

• Worked as a team member performing the role of SFDC Developer.
• Developed a landing page using the Visual force
• Customized objects and fields using master detail relationship, look up relationship depending on the requirements
• Created page layouts, validation rules and workflow rules
• Developed automated workflows and approval processes for sales opportunities and lead routing
• Worked on Salesforce Lead management, Accounts and Contact management system
• Worked On Data Migration From Databases To Salesforce Using Apex Data Loader
• Generated SOSL and SOQL statements to search the information
• Designed Visual force Pages with html along with custom controllers and controller extensions
• Designed, and developed Apex Classes, Apex Triggers for various functional needs in the application
• Responsible for migrating developed packages from different sandbox instances; development Sandbox, QA sandbox, SIT sandbox and UAT sandbox
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams

Environment: & Tools:Saleforce.com platform, Apex Language, Visual force (Pages, Component & Controllers), Salesforce.com Data Loader, HTML, Web Services, WSDL, SOAP/REST, Sandbox and production environment

Confidential, Hanover, MD

Java Developer

Responsibilities:

• Used the combination of Struts frameworks to develop model, view and controller components of the web application.
• Developed the front pages using JSP, Java Script, JSTL, AJAX, DOJO.
• Adopted design patterns such as Model View Controller (MVC), Application Controller, Inversion of Control, Data Access Object, Value Object, Data Transfer Object, Lazy Load, etc.
• Integrated Spring framework with Hibernate to interact with the database tables
• Used Spring framework’s declarative transaction management to handle transactions with the Hibernate layer
• Used Hibernate framework to map the object oriented domain model to the database.
• Used Java Collection classes such as Lists, Hash Maps, Hash Tables, etc.
• Involved in SQL tuning based on compiler hints and analyze commands for long running queries to improve the performance of the system
• Coded SQL statements to perform DDL and DML operations using Prepared Statements and Stored Procedures.
• Actively involved in code reviews and bug fixing

Environment: & Tools:J2EE, Struts, JSP, JavaScript, Axis, AJAX, Servlets, XML, XSLT, JMS, EclipsePL/SQL, Oracle, SQL, LOG4JSOAP.

Confidential

Jr. Java Developer

Responsibilities:

• Preparing Design specifications, development (coding), database design, Unit Testing and deploying the java applications in oracle Application11i on Linux Server.
• Also responsible for providing post implementation Support & maintain code in case of any changes.
• Developed front end page using HTML, CSS.
• Maintaining documentation for the project.
• Involved in writing SQL queries for extracting data.

Environment: Javascript, Java, J2EE (JSP, JDBC), HTML, CSS, Oracle 10G Database.