Consultant Resume

PROFILE SUMMARY:

14+ years of working experience in Remedy.
Have been involved with Training of Resources Remedy.
Co - founder of Confidential Remedy Specialist Group - Center of Excellence at Confidential .
Travelled on-site to provide the customer support.

TECHNICAL SKILLS:

Language: C++, C, Java

Database: Basic SQL Queries

Web Server: Tomcat 6.x

Configuration Tools: Microsoft Visual Source Safe 6.x

IDE Tool: Eclipse 3.x, Toad 8.x, Oracle SQL Developer, Pentaho Spoon

CRM Tools: BMC Remedy 6.X, 7.X, 8.X, ITSM Applications

PROFESSIONAL EXPERIENCE:

Confidential

Environment: BMC Remedy 9.1, 19.08, SmartIT, DWPA, MyIT, Web Services, CMDB, BAO

Consultant

Responsibilities:

Responsible for new customization, upgrades, patch installations.
Successfully upgraded from 9. .08 version.
Built a new customization on SmartIT to facilitate one of the software (non-remedy) to migrate.
Integration of BMC Remedy with non-remedy third party applications like Service Now, Everbridge, HPSM

Confidential

Environment: BMC Remedy on Demand 9.1, Web Services, CMDB, BAO

Team Lead

Responsibilities:

Confidential

Environment: BMC Remedy 8.1, Web Services, CMDB

Automation Engineer

Responsibilities:

Integration of BMC Remedy with BAO (BMC Atrium Orchestrator).
Implementation of close loop patching (CLP).
Integration of Work Order Management with third party applications for work order processing using web services.
Development of complex SRM forms using AIFs.
Integration of BMC Remedy with Spoon jobs for updating the CMDB asset details.
Customization of Remedy modules as per the customer requirements.

Confidential

Environment: BMC Remedy 8.1

Consultant

Responsibilities:

Successfully integrated the ITSM with incoming email from Avaya systems using Java API’s for automated Incident creation.
Successfully integrated Remedy ITSM with HPSM using Web Services for Incident exchange between the two systems.
Developed of Unit, System and Integration test cases and their manual execution in HPQC.

Confidential

Environment: BMC Remedy 7.5, ITSM 7.5, Windows, Oracle 11g, Business AnalyticsWeb Services

Associate Operations Manager

Responsibilities:

Ongoing application maintenance support
Understand various interfaces to remedy applications and the data flow to troubleshoot issues.
Adhere to the strict production support service level agreements.
Direct Client Interaction for all the technical issues and the change requests.
Implement and unit test the defect fixes and CRs.
General Maintenance and provide On-Call support.
Have been placed at Onsite(Toronto, Canada) to interact directly with the customers.
Mentoring Fresh recruits, Provide Remedy Technology and Application Trainings.
Have exhibited leading capabilities.