SUMMARY

• Over 6 years of IT experience with, 4 years’ experience in the salesforce.com CRM Platform, both as Developer and Administrator.
• Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.
• Knowledge on Salesforce Lightning components to build custom applications.
• Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force.
• Worked in the area of Case Management, Entitlement (SLA), Escalation Rule and Auto Response rule to help agents solve customer issues to improve overall productivity.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Good Experience in Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.
• Implementation experience on using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom Apps, Custom tabs, Custom Objects, Custom Fields, relationships, Page layouts, validations, workflow rules, S - Controls, Reports, Analytical Snapshots and Dashboards.
• Knowledge on Apttus CPQ, Quote to Cash for opportunities, Accounts, Contacts and Product.
• Experience in working with Agile methodology/ Scrum and SDLC.
• Experienced in creating public groups, different types of reports, dashboards and Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.
• Sales Cloud expertise and very good experience in Lead Management as well as Opportunity management areas.
• Experienced in working with various Salesforce apps such as Roll Up Helper, Field Trip and Jitterbit Data Loader also mobile apps such as Evernote for Salesforce, Cirrus Insight.
• Accurate in setting the appropriate workflow and validation rules on the given data.
• Experience in working with Eclipse IDE with Force.com plug-in environment for writing business logic in Apex programming language and Visualforce.
• Automated Business processes through Visual workflows and process builders.
• Good understanding of Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.
• Good Experience in building Custom Applications that includes administration, configuration, implementation and support experience on Salesforce.com and Force.com.
• Hands on Experience in SFDC development using Apex Classes, Triggers, Visual Force, Force.com, SOQL, SOSL.
• Extensive experience in designing of custom objects, custom fields, Pick-list, Page layouts, Workflows, custom Tabs, reports, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Proficiency in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, object relationships, Entity relationship data model, Pages, Classes, Interfaces, Workflow rules, Email Alerts.
• Experience in wide range of languages and technologies such as Java, J2EE, Apex, HTML and JavaScript.
• Experience in using Change sets, Force.com IDE and ANT tool for deploying changes from instance to another.
• Experience in Object Oriented Programming involving Analysis and Design and Development of web based applications using Java technologies: HTML, DHTML, CSS, XML, JavaScript, and J2EE.
• Experience in MS SQL Server, Oracle and MySQL Databases.
• Experience in Integration of Project with Web Services, MS-Word and MS-Outlook, MS-Excel (Import and Export) and MS-Project.
• Experience working on data migration projects, Extensive experience working in Agile, Scrum and Waterfall methodologies.
• Involved in Unit testing, Integration testing, Regression testing, System testing.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, VF pages (Visualforce Pages) / Components, Apex Web Services, Apex Custom Controllers and Extension, Agile Methodology, Service Cloud Console, Salesforce.com, Salesforce CRM, customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Languages: C#, Java, JavaScript, SQL, Apex.

Databases: Oracle 11g/10g/9i, MS SQL Server, MYSQL, DB2

Web Technologies: JavaScript, HTML, XHTML, XML, WSDL, AJAX

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader

Operating System: Microsoft Windows, UNIX & Linux

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Salesforce Developer/Admin

Responsibilities:

• Designed and deployed the Custom objects, Custom Tabs, Validation rules, Workflow rules, Page Layouts to suit the needs of various customized applications.
• Used Force.com Developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed various webpages in Visualforce for customers to select a variety of services offered by the Org and integrate them with the team.
• Created Visualforce Pages to provide UI to the custom objects.
• Developed and maintained SFDC analytical reports and dashboards for management review and planning for accurate forecasting purposes.
• Developed Salesforce.com ETL process using Informatica Cloud.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Wrote custom controllers implementing complex code for retrieval from Sales Force to Visualforce pages.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Page Layouts, Record Types, Profiles, Permission sets, security and sharing, Cases, Report Types, Reports and Dashboards, master-detail and lookup relationships.
• Used force.com that connect interact Salesforcewith lotus notes to insert contacts and add the emails and also integrates the chatter with same time (a feature for messaging within lotus notes).
• Used SalesforceAutomation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked as enhancement developerand team member, performed the roles of Salesforce.com Developerand Administrator in the organization.
• Created Matrix and Summary reports in Salesforce.
• Worked closely with Java development team in Agile Environment to build and support current dashboards and portals.
• Configured Single Sign-on using SAML 2.0, worked on Mass imports and exports of data.
• Monitoring and addressing system related defects by the business.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Designed and deployed Custom objects, Entity-Relationship data model, Cross Object Formulas, roll up Summary, validation rules, Page layouts, Custom tabs, Components, to suit application needs.
• Responsible for setting up web service integrations, Worked with Web Services (REST API's).
• Implemented Salesforce.com web services client using Salesforceweb services API, Java, XML and partner WSDL.
• Developed dynamic filter passing logic to reports thereby eliminating the need for multiple reports and Visual Force pages for exporting data
• Involved from complete components deployment to Production

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services.

Confidential, Philadelphia, PA

Salesforce Developer/Admin

Responsibilities:

• Working with user group for requirement gathering throughout the planning and implementation.
• Acted as initial point of contact with internal Salesforce.com users for user requests, issue resolution based on the predetermined requirements.
• Migrated data from external sources and performed insert, delete, upset, export on multiple records.
• Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Worked on integrating SFDC with ETL tools like Informatica Cloud and Data Loader.
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Administered SalesforceCRM applications for Sales, Marketing and Support Departments.
• Installed Marketo and send Email Alerts and Field Updates according to the event.
• Work directly with Salesforceproduct team to integrate Trailhead tightly into everywhere people experience Salesforce.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements
• Managed different users and customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Experience in Schedule Batch Apex and Wrapper Classes in Visualforce pages including SOQL and SOSL queries.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules, Reports, Dashboards.
• Developed page layouts with HTML pages using Salesforce pages with different Meta data dependencies.
• Created pagination with a List Controllers to display records in each page using Controllers and Extensions.
• Well versed in cloud technology and on-premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services and third party packages.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Integrated Visualforce with Google Charts and Maps using APIs.
• Worked on Agile/Scrum Methodology using Version One and SDLC.
• Wrote SOQL queries and test cases and obtained more than 92% code coverage.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Worked in Agile project methodology with four-week sprint and delivered the accepted functionality in each sprint.
• Integrated the Web Services for extracting the data from external systems.
• Used the sandbox environment for testing and migrated the code to production after testing.

Environment: Salesforce.com Unlimited Edition, Apex, Agile Methodology, ETL, Sales Cloud, Service Cloud, Chatter Cloud, CPQ, Creation of Custom Objects, Custom Tabs, Email Marketing, Triggers, SOSL, SOQL Security Controls, HTML, Security Controls, Reports, Dashboards, Data Loader, Web Services, Force.com IDE.

Confidential, Seattle, WA

Salesforce Developer/Admin

Responsibilities:

• Actively involved in interacting with business users (subject matter experts), requirement gathering, defining functional and technical specifications.
• In the service cloud environment, performed the role of Salesforce.com Developerand Administrator in the organization. Also Participated in translating and documentation of business requirements into functional requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API.
• Created the Custom fields for sales force CRM content management.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
• Worked on @future Method to execute long run Call out operations to Web Services.
• Implemented Agile and Lean principles to ensure speed-to-market of solutions and maximum business value capture.
• Designed and developed Visual Force pages based on the business requirements
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts, sandbox data loading and Web services API.
• Developed Complex Apex Batch Jobs and changes to the existing Jobs for better Performance.
• Designed high level customized visual force pages using extension controllers, custom controllers and standard controllers.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Chatter, worked together on sales opportunities, service cases and marketing campaigns and monitored the latest developments at the organization.
• Created case escalation rules to escalate cases automatically if they are not resolved within a certain period of time, also worked on app-exchange tools for tracking orders.
• Established new best practices in building marketing programs (email, trigger, operational, and SEM) within Marketo, with consistent naming conventions and type of assets used.
• Designed various web/landing pages to provide registration for various content downloads and event attendance through Marketo.
• Integrated a CRM search product Coveo, with Salesforce.com Service cloud and Communities Editions.
• Enabled unified indexing of multiple repositories, contextual search, and search management via the Salesforceconsole through Coveo.
• Created formula fields and Roll-up summary to validate the information provided by the customer using validation rules
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Implemented Salesforce.com web services client using Salesforceweb services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported into SFDC through Apex data loader for data migration.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com, Security Controls, Escalation rules, Apex, Assignment rules, Agile Methodology, Record types, Custom objects and Fields, Workflows, Rules, Web Services, HTML, CSS, Coveo, Marketo, Eclipse, Data loader.

Confidential

Software Engineer

Responsibilities:

• Involved in coding using Java Servlets, created web pages using JSP's for generating pages dynamically.
• Involved in developing forms using HTML, CSS & Java Script.
• Developed Enterprise Javabeans for the business flow and business objects.
• Designing, coding and configuring server side J2EE components like JSP, Servlets, JavaBeans, XML.
• Extensive use of Struts Framework for Controller components and view components.
• Learned XML for communicating client, rigorously followed Test Driven Development in coding.
• Implemented Action Classes and server side validations for account activity, payment history and Transactions.
• Implemented views using Struts tags, JSTL2.0 and Expression Language.
• Responsible for coding SQL Statements and Stored procedures for back end communication using JDBC.
• Developed a fully functional prototype application using JavaScript connecting to a RESTful service on a different domain.
• Involved in design and developing re-usable web services using SOAP, XML, WSDL, UDDI, XML Schemas, JAXP, and XSL.
• Maintaining the Source Code Designed, developed and deployed on Apache Tomcat Server.

Environment: Java/J2EE, Struts 1.2, Tiles, EJB, JMS, Servlets, JSP, JDBC, HTML, CSS, JavaScript, JUnit, WebSphere 7.0, Eclipse, SQL Server 2005, Web Services (SOAP & REST), log4j, Subversion, Windows NT.