SUMMARY

• Salesforce Certified Administrator and Salesforce Certified Platform Developer I and also, a Sun Certified Java Developer.
• I am a Green Card Holder and don’t require any sponsorship.
• 13 Plus Years of IT experience which includes 6 PlusYears’ experience as Salesforce Administrator/Developer with Salesforce CRM and Force.com platform Sales Cloud,
• Service Cloud, Community and AppExchange packages and also provided support for challenging CRM projects implementation and also have 7 Plus Years of QA Analyst experience in Manual and Automated Testing.
• Expertise with analyzing Business Requirements and gather information required for implementation.
• Expertise in developing Apex, Visualforce, Triggers, Workflows, SOQL and SOSL, Reports, Dashboards.
• Created Page Layouts, Compact Layouts, Search Layouts to organize Fields, Custom Links, Related List and other components on a Record Detail and Edit Pages.
• Worked extensively on various Salesforce.com Standard Objects like Accounts, Contacts, Opportunities, Products, Price Books, Leads, Quotes, Campaigns, Cases, Reports and Dashboards.
• Experience in building Visualforce Pages, Visualforce Custom Controllers/Components, Custom Objects, Reports, Dashboards, Tabs, Tags and Components.
• Identify relationships and converting them to Salesforce Custom Objects, Lookup Relationships, Junction Objects, Master - Detail Relationships.
• Expertise in Force.com technology stack: Apex, Visualforce, SOQL and SOSL.
• Extensive experience of using Declarative Features like Validation Rules, Workflows,
• Process Builders, Lightning Flow, Salesforce Lightning Design System (SLDS),
• Approval Processes, Dynamic Approval Processes, Sharing Rules, Automation for satisfying complex Business Process Automations.
• Hands on experience with Apex Language, Apex Classes, Apex Triggers&
• Apex Web Services, Visualforce (Page, Component & Controllers).
• Worked on writing Lightning Components and Lightning Web Components (LWC) for Salesforce Platform.
• Extensively worked on Case Management, Knowledge Base, Omni-Channel Routing, Support in Service Cloud.
• Experience with Integration of Salesforce with ERPs like SAP and Workday using
• MuleSoft as middleware and also with External APIs and Applications.
• Developed Test Classes to ensure that we are able to execute at least 75% of the lines of code.
• Experience of Migration to Salesforce Lighting from Salesforce Classic.
• Experience working in Teams in Agile Environment involving in Daily Scrum Methodology and Planning Sessions.
• Interacted with Product Owners and Stakeholders to gather requirements and documented the Requirements
• Knowledge of CPQ (Configure, Price and Quote), nCino,Vlocity.
• Onshore and Offshore Coordinator.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce Enterprise Edition, Salesforce.com/Visualforce, Visualforce Pages, Apex Programming, Apex Classes, Apex Triggers, Force.com, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflows& Approvals, Process Builder, Flows, Aura Framework, Visual Studio Code (VS Code),Salesforce Lighting App Builder, Salesforce Lightning Design System (SLDS), Salesforce Shield, CPQ (Configure, Price, Quote), nCino, Apex Data Loader, AppExchange, Managed packages, SOQL, SOSL, ERP (SAP and Workday), Reports, Dashboards, MuleSoft, HTML5, JavaScript, CSS, XML, Omni-Channel Routing, CTI (Computer Telephony Integration)

Other Technologies: Agile Methodologies, Scrum, SDLC, JavaScript Frameworks Angular 7, React, ANT, NodeJS, GitHub, Web Services, SOAP, RESTful Web Services, JSON, JIRA, Azure DevOps, AJAX, jQuery, Bitbucket, Eclipse, Eclipse Plug-in, Security Controls, QTP, Selenium, Quality Center, ALM, Oracle, PL/SQL

PROFESSIONAL EXPERIENCE

Confidential, Merrimack, NH

Sr. Salesforce Admin/Developer

Responsibilities:

• Performed the Role of Senior Salesforce Administrator/Developer for various projects.
• Development of Sales Cloud, Service Cloud, Communities Applications using Salesforce
• Interacted with Team Members to gather the Requirements.
• Developed Apex Triggers, Apex Classes, and Apex Pages.
• Interacted with Product Owners, Stakeholders to gather requirements and documented the Requirements.
• Extensive experience in creating in Objects, Record Types, Entity Relationship Data Model, Formulas, Validation Rules on the Objects, Page Layouts, Custom Tabs, Custom Picklists, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels Email Services, implementation of Role Hierarchies for Security System Design and to suit to the needs of the Application.
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable Interfaces.
• Worked extensively on SOQL and SOSL.
• Created and maintained Workflow Rules, Validation Rules, Process Builder and Flows.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.
• Used Lightning Process Builder for visualizing and creating automated business processes.
• Experience in Data Migration using Import Wizard and other Integration Tools like InfoSphere DataStage and Apex Data Loader.
• Experience of Migration to Salesforce Lighting from Salesforce Classic.
• Experience in Web Technologies like HTML, JavaScript, WSDL, SOAP and REST.
• Developed and Created Customized Salesforce Reports and Dashboards.
• Designed and Developed various Custom Objects, Tabs, Entity - Relationship Data Model, Validation Rules, Components, Visualforce Pages, AppExchange, Managed Packages and other Administration areas.
• Created Email Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on writing Lightning Components and Lightning Web Components (LWC) for Salesforce Platform.
• Extensively worked on Case Management, Knowledge Base, Omni-Channel Routing, CTI Support in Service Cloud.
• Worked on Integration of Salesforce with SAP ERP using SAP PI (Process Integration)using MuleSoft as middleware.
• Implemented Platform-Level Security, Event Monitoring, Field Audit Trail using Salesforce Shield.
• Creative and analytical thinker with strong problem-solving skills.
• Onshore and Offshore Coordinator.

Confidential, Baltimore, MD

Salesforce Admin/Developer

Responsibilities:

• Development of Sales Cloud, Service Cloudand Communities Applications using Salesforce.
• Strong understanding of the Salesforce platform, with the ability to build Custom Apps and Objects, Formula fields, Workflows, Process Builder, Flows, Approval Processes for Automated Alerts, Custom Views, and other content of intermediate complexibility.
• Experience with Apex Language, Apex Triggers, Apex Classes & Apex Web Services, Visualforce (Page, Component & Controllers).
• Developed various Batch Apex Classes and scheduled those using Apex Schedulable Interfaces.
• Worked on various Objects like Accounts, Contacts, Cases, Opportunities, Products, Campaigns, Opportunity Line Items, Leads, Reports and Dashboards in Salesforce.
• Designed, Developed and Deployed the Custom Objects, Custom Tabs,
• Entity-Relationship Data Model, Picklists, Validation Rules, Workflow Rules, Process Builder, Auto-Response Rules, Page Layouts, Components, and Visualforce Pages in accordance to the business expectations.
• Interacted with Product Owners, Stakeholders and business team members to gather requirements and documented the Requirements.
• Worked on Salesforce.com application to setup activities and customized to match the functional needs of Organization.
• Experience in Data Migration using Import Wizard and other Integration Tools like InfoSphere DataStage and Apex Data Loader.
• Worked on enhancing the existing Visualforce Pages to add new functionality.
• Developed various Custom Objects, Validation Rules on the Objects and Tabs, Components and Custom links.
• Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Setup Report Folders to Authenticate Users based on their Profiles (Permissions).
• Extensive experience on creating Workflows, Approval Processes, Validation Rule and Sharing & Security Rules.
• Created User Roles and Profiles, Security Controls and Shared Settings.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on writing Lightning Components for Sales Cloud, Service Cloud and Communities.
• Extensively worked on Case Management, Knowledge Base, Omni-Channel Routing, CTI Support in Service Cloud.
• Worked on Integration of Salesforce with Workday ERP using MuleSoft as middleware.
• Onshore and Offshore Coordinator.

Confidential, Wayne, PA

QA Lead

Responsibilities:

• Worked closely with Product Owners, Business Analysts, Scrum Masters, Developers and DevOps Teams.
• Actively participated in all Agile Ceremonies including Standups Backlog Grooming, Sprint Reviews, Sprint Planning, and Retrospective meetings.
• Sound working knowledge of Agile Tools like JIRA for stories Wiki for Acceptance Criteria.
• Created Test Cases/Reviewed tea members Test Cases, execute Test Cases to validate the Builds, and logged defects for mismatches.
• Handled Functional Testing, Regression Testing and support UAT test efforts.
• Created SQL Queries to validate data of all the applications involved.
• Performed Manual and Automated Testing of Web Apps/Databases/REST API’s.
• Following the QA Sign-Off /Certification, validated post migration data in Staging and Production Environments to confirm Dev/Business that the legacy applications are good to Decommissioning.

Confidential, Marlborough, MA

QA Analyst

Responsibilities:

• Created Test Cases in ALM and mapped them to Version One stories for traceability purposes.
• Involved in Testing stories of Direct Banking/Retail Banking which are developed using Informatica, Ab Initio and Big Data.
• Created and executed Functional and Regression Test Cases and raised Defects in ALM Tool.
• Involved in Testing the BI Reports using Cognos/Tableau for various Agile stories.
• Verified the data of Production after the Deployment (Change Order) is implemented.
• Created Shell Scripts to compare the data of Source/Clean and Target data.

Confidential, Valencia, CA

QA Analyst

Responsibilities:

• Involved in Design and Development of QTP Scripts referring to Enhanced Test Automation Framework (ETAF).
• Created several user-defined functions to automate the Application.
• Created automation Test Plans, responsible for leading automation of Manual Regression Test Cases, assist team members to meet deadlines in QTP Test Scripts, and in getting an idea of Test Automation Framework.
• Created Object Repositories, qTest Scripts as per ETAF standards and also actively involved in
• Integrating the action templates created by team members and executing the same via Quality Center.
• Automated REST API’s (Web Services) using the Groovy language with SOAPUI Pro Tool.
• Actively coordinated with Development, Manual Testers, for resolving the Defects.