SUMMARY

• Over 9+ years of professional IT experience in Salesforce CRM platform as an administrator and analyst.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Expertise in Administration, Configuration, Customization, Integration and support on Salesforce.com Platform.
• Experienced in implementation using Apex Controllers, Triggers, Web Services and Visual Force Pages, Components, Tabs, Custom Objects, Reports and Dashboards.
• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
• Experience in setup and configuration of Case Management in Service Cloud, Community Cloud.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Expertise in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Expertise in Lightning app builder (Salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Expertise in analyzing and documenting the workflows and functionality of existing systems.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Good Understanding of salesforce.com, Sales Cloud, Service Cloud, AppExchange, Marketing Cloud and Salesforce Communities.
• Experience in integration of salesforce.com applications with third party systems using SOAP API, REST API, REST Callouts and Salesforce Connect.
• Strong working experience in developing/customizing applications using Eclipse IDE with Force.com Plug - in and Force.com IDE, written Apex classes, Visualforce pages, Triggers and customized meta-data components like creating custom objects, fields, formula fields and validation rules.
• Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter App-exchange applications.
• Architected, designed and developed a custom lightning community for customers to purchase products in their commerce store using a customized template.
• Deep Understanding and hands-on experience in VlocityOmniScript, Vlocity Data Raptor, Vlocity Cards and Templates, Vlocity Actions development.
• Experience in configuring price quote (CPQ) with Apptus.
• Exposure to Apptus and SteelBrick developed POC’s in Apptus CPQ and SteelBrick CPQ.
• Experience in SFDC customization of reports and dashboards.
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language using cloud platform.
• Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and the Configure/Price/Quote (CPQ) processes.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• Experience with data migration and updates through the tool app exchange Data Loader in salesforce.com.
• Good Knowledge on implementing Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricings functionalities using Vlocity.
• Expertise in Vlocity application modules like Insurance, Communications.
• Experience with migration of Vlocity components using Data Packs and manage connected Orgs.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Hands full of experience on Debug Apex scripts using debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Excellent experience in gathering Business requirements (BRD s) in Business process and translating them to functional documents.
• Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Extensive Knowledge in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Have good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience in Object Oriented Languages like Java, J2EE and Servlets.
• Experienced in Scripting languages like HTML, XML.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes, Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S-Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web Services.

Salesforce and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Cloud: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud

Web Design Tools: JavaScript, XML, XSLT, HTML, XHTML, CSS, AJAX, SOAP, WSDL

Programming Languages: C, C++, Apex, Java, Java Script, SQL and PL/SQL.

IDE/Other Tools: SVN IDE, Force.com IDE, Workbench, Force.com Explorer

Database: Oracle, MS Access, DB Visualizer, SQuirrel, SQL Server.

Operating Systems: Microsoft Windows, Linux, UNIX.

PROFESSIONAL EXPERIENCE

Confidential, CA

Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards and Reports.
• Worked on analyzing the complete Apex classes, Apex Triggers, Pages in the Salesforce.com instance in the design phase of the Salesforce Single View project.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Worked with Vlocity Omni Script and its Input and action components, designing and deployment. Setup and configure Omni-Script components.
• Created &designed data raptors using Vlocity including data import, data mapping with workbench and JSON script.
• Working on the Approved Email templates to add the AMP Script according to the business requirements.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Executed various levels of Unit, Integration, User Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Managed strategies and functions of triggered email campaign including design, HTML coding, Amp script, email scheduling and deployment.
• Customized existing Visual-force to align with Salesforce new Lightning UI experience.
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities.
• Based on the business requirements, designed a sample CPQ process within salesforce so that pricing team can get the pricing requests of custom quote requests in their queue to review.
• Worked with business owners to understand their requirements for Salesforce Marketing Cloud application.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand. Supported and improved sales cycles by implementing CPQ solutions effectively.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Worked extensively on Salesforce Community Cloud. Created various customer support communities with which customers/partners can directly with the business and upload files, any data.
• Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Developed and executed marketing campaigns using Marketing Cloud's Email Studio.
• Created journeys and also implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential, checking for the correctness of the data.
• Worked with various Confidential Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed Data Analysis and migrated data from SQL Server database to sales force.
• Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
• Imported accounts and contacts data through Import Wizard.
• Worked on data migration from databases to SFDC using Data Loader.
• Performing the Risk Analysis and Cost Assessment for the Project implementation.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.

Confidential, GA

Salesforce Admin/Developer

Responsibilities:

• Involved in requirement gathering of Salesforce implementation with various user groups and documented the requirements interacted with all levels of external and internal customers.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
• Involved in extensive HTML and AMP Script coding for creating templates and dynamic content for email campaigns.
• Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.
• Designed and implemented custom Vlocity Omniscript pages for customer information.
• Involved in optimizing the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.
• Worked on ETL tools and Web Services like REST API and SOAP API to integrate Salesforce with other applications within the organization. Stash version control & Jenkins for Continuous Integration.
• Worked on Apttus CPQ product setup, pricing setup and integration with Salesforce objects to bring existing custom functionality in parity. I also worked on DocuSign for Quote approvals.
• Interacted with various business users groups gather the requirements for Salesforce Implementation and documented the requirements, interacted with all levels of external and internal customers.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects and created Junction objects to establish many-to-many relationship among objects.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked with senior team members to Analyse of each product and its competitor, to integrate new product, and optimize existing products.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on various Salesforce.com Standard Objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Interacted with testing and the development teams for the development and testing of the code.

Confidential, PA

Salesforce Admin

Responsibilities:

• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, locking statements, Transactional control to invoke Apex triggers.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Has implemented CPQ integrations designed, developed, and Administered, Before CPQ - Configure, Price, Quote was native to Salesforce.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Refresh the sandboxes in regular intervals and deploy the code into production.
• Supported the Data migration activities using out of the box Data Loader.
• Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, and related lists.
• Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities using Apex.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Integrated applications with salesforce.com using SOAP web services API.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Developed Visual force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Developed various Custom Reports, Dashboards and deployed them for different business users based on security.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Involved in testing the new features developed in Agile Sprints.
• Created Test plans, Test Cases and reported bugs in Jira.
• Responsible for retesting and regression testing of the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Confidential, NY

Salesforce/Business Analyst

Responsibilities:

• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Translated the client requirements into Use Cases and Process flows to simplify the design.
• Involved in assisting the Change Control and Quality Assurance team for weekly change requests.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Facilitated and walked through requirement gathering and requirement planning sessions with the business team to collect the business, security and service level requirements.
• Developed Custom Objects, Custom Reports, and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Prepared the entire Data Model in SFDC which includes Custom Objects, Custom Fields, Relationships, Validation rules & workflows to sync with other Qwest legacy systems.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used field level security, profiles and audit trail setup to ensure that protected Organization data is only shared with authorized persons.
• Created and maintained validation rules, custom workflows and approval processes.
• Created record types, page layouts, configured page layouts and assigned pages layouts to different record types.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Analyzed the business processes for the three divisions in the organization that are using sales force.
• Set up visibility securities like roles, profiles, field level securities.
• Customized page layouts for Salesforce standard and custom objects.
• Configured Reports for custom objects and associated them to Dashboard.
• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.
• Administered Salesforce CRM applications for Sales, Marketing and Support Departments.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.