SUMMARY

• Strong noledge of Share Point, ITIL and Software Development Life Cycle (SDLC) processes using Waterfall
• and Agile Methodologies. Experience in all aspects of Business Analysis including scope definition.
• Requirements elicitationBRD and FRD documentation, escalating issues, measuring progress, stakeholder communication and eporting.
• Strong commitment to quality and passion for driving results through collaboration and thought leadership.
• Excellent written and verbal skills to interact with diverse group of executives, managers, subject matter

TECHNICAL SKILLS

• SAAS APPLICATIONS
• BUSINESS ANALYST AND Coordinator
• Billing Manager
• Project Management
• Business Analysis
• Workflow Orchestration
• Agile Development
• Management Reporting
• Software Development
• Software Implementation
• Software Quality Assurance
• Leadership
• Team Building
• Planning
• Project Budgeting
• Database Technologies
• Custom Software Development and Deployment
• ERP Customization and Implementation
• KPI Dashboards
• Business Process Re - Engineering

PROFESSIONAL EXPERIENCE

Confidential

Business and Technical Systems Analyst

Responsibilities:

• Understand, document and confirm Business Requirements for SAAS Consumer Information System
• Write Functional Specifications for the new System
• Write User Stories for the new System
• Develop Test Scenarios based on the User Stories

Confidential

Business Analyst and Billing Co-Ordinator

Responsibilities:

• Recommended and implemented improvement to process flows to improve efficiency
• Developed use cases for revised processes
• Timely processing of weekly payroll
• Recommended implementation of revised processes for collection and billing clients
• Cleared billing backlog of $10 Million for 2017 and 2018 in 3 months
• Regularly escalated and ensured timely resolution of problems with Payroll, collection and billing with the Manager
• Provided weekly progress reports on clean-up process as well as regular billing and payroll to senior management. dis included highlighting issues needing Management attention
• Proven ability to perform strategic planning and priority setting for all aspects of billing and payroll
• Excellent analytical and problem-solving skis
• Proven ability to priorities work as well as multi-task
• Strong leadership skills and ability to motivate and direct reports
• Personnel development; attended regular staff meetings
• Staffing discussions, planning and interviews
• Team building

United Nations, Independent Consultant

Confidential

Key Responsibilities:

• Participated in developing the project management plan which included estimation of scope, benefits, cost, work schedule & related risks
• Compiled and validated data, reinforced and maintain compliance with corporate standards
• Successfully interpreted health expense data in various currencies and drew conclusions for management action and strategy formation
• Developed optimized data collection and qualifying procedures
• Developed new report formats and managed their development and deployment
• Extensively used JIRA and Agile Development methodology for managing approved Changes to the Application
• Extensively used Function Point standards (IFPUG) to measure progress with project enhancements
• Undertook root/source cause analysis to address control deficiencies and mitigate operational risks
• Formulated solutions for business processes to improve efficiency, reduce legacy expense & support volume increase
• Collaborated with the technical team to develop a software solution using SDLC processes by analyzing legacy system processes, business rules, building blocks and system dependencies. Enhancements done using Agile engineering process
• Prepared weekly management project status dashboard. Scheduled, assigned, reviewed and monitored project work
• Organized and conducted project team meetings. Followed-up on action items
• Leveraged metrics to benchmark application SLA to meet availability and quality objectives
• Traced and analyzed data flows between various systems for data integrity and reconciliation
• Wrote test plans, coordinated with QA teams and managed system integration and UAT testing
• Conducted research and analysis to compare available solutions for invoice scanning and metadata capture service
• Ensured alignment of the project with Enterprise Program for process consistency and best practices

Confidential New York

Senior IT Business Analyst

Key Responsibilities:

• Implemented application components for Global payments and Bank transfers
• Managed automation of bank transfers, vendor payments and Payroll payments using MT100, MT101 and MT103 formats using ISO20022 Standard. Re-engineering of the old Payment functionality involved extensive Change Management from AS-IS to TO-BE processes.
• Payment automation was done using US payment rails such as ACH, RFT and SWIFT
• Experience defining requirements for API connectivity to build microservices for Payment automation
• Some experience working on off the shelf platforms such as GPP, Clear2pay, volante
• Built and fostered positive relationships, set expectations and follow-up on commitments with business managers
• Enhanced my Project management experience in the Bank Payments automation and domain. Worked extensively with users to define scope and phases for Payment automation, Work Breakdown Structures (WBS).
• Extensively used Function Point standards (IFPUG) to measure progress with project enhancements
• Extensively used JIRA and Agile Development methodology for managing development and deployment of the functionality as well as implementing approved Changes to the Application
• Managed the integrated change control process, resource estimates, risk responses and corrective actions
• Facilitated Joint Application Development (JAD) sessions with Line of Business SMEs to construct high-level requirements for a single data platform to store, validate and manage Authorized Signatory Panel Members
• Prepared BRD & FRD documents, use cases and Unified Modeling Language (UML) diagrams
• Responsible for understanding existing business processes for Payment and Bank Transfers and outlining the future state Operating model
• Conducted research and analysis to compare available solutions to replace the Custom-built BCM module in SAP
• Managed data migration from in-house custom developed BCM to Bank Signatory Management module
• Extracted, compiled and tracked data, and analyzed data to generate reports.
• Developed use case scenarios and storyboards for better visualization of the application
• Conducted extensive validation sessions with key business stakeholders to construct detailed process flows with illustrations. Defined business rules, error/warning messages, application security, authorization levels and reconciliation reports
• Liaised with Banks and Business users to manage master data clean-up effort. Worked around Bank capabilities and limitations to ensure smooth implementation.
• Authored centralized business rule library, managed development of the user training manual and reports for internal audit
• Partnered with QA Team to create test data, test scenarios and test plans based on functional specifications. Facilitated UAT and conducted Release testing with QA Testers, stakeholders and business users
• Managed a technical team of 4 which included staff and consultants
• dis project was sponsored by Confidential ’s Division of Financial Management and Global Field Service Center Management.

Senior IT Business and Functional Analyst

Confidential

Key Responsibilities:

• Expertise in Change Management and handling user conflicts
• Developed applications to support Treasury and Cash Flow Management
• Developed application components to improve Travel functionality in SAP
• Participated in planning and migrating from SAP ECC 6.0 to SAP Hana
• My duties included gathering Business Requirements, conducting GAP Analysis, developing Use Cases, modeling Business processes, cost benefit analysis
• Developed detailed UML drawings such as Use Case & State Transitions diagrams to graphically represent user stories
• Updated the BRD and FRD when major Changes to SAP Modules were introduced to accommodate Business Processes changes
• Validated Technical designs created by IT Developers against functional requirements for a change or enhancements to existing functionality
• Participated in the Agile development process to introduce the changes
• Partnered with QA Team to create test data, test scenarios and test plans based on functional specifications. Facilitated UAT and conducted Release testing with QA Testers, stakeholders and business users
• Provided regular reports on progress status and project risk assessment and mitigation to business owners and management.
• Managed a technical team of 4 which included both staff and consultants

Senior IT Business Analyst and DA/DBA

Confidential

Responsibilities:

• Developed and implemented key components of the custom built Programme Management System
• Fostered positive relationships, set expectations and follow up on commitments with business managers, SMEs and Users Globally
• Partnered with the Project Management Team to implement SDLC and Waterfall development Process during the Application Development and Deployment Phases
• Extensively used JIRA and Agile Development methodology for managing approved Changes to the Application
• Responsible for development of the Logical and Physical data models for the Application during the design and development Phase
• Responsible for User interface design of the Application using Wire Frames
• Responsible for managing SAP Configuration changes, defining data mapping between SAP Modules and ProMS to define and develop data Integration processes to ensure ProMS and SAP data are synchronized
• Extensively used Sybase SQL Server queries as well as managed development, testing and deployment of data patches and fixes using SQL during ProMS Maintenance and Support Phase
• Used HP ALM to facilitate bug and data fixes in ProMS during ProMS Maintenance and Support Phase
• Partnered with QA Team to create test data, test scenarios and test plans based on functional specifications. Facilitated UAT and conducted Release testing with QA Testers, stakeholders and business users during all development and deployment Phases of the ProMS Application Life Cycle
• Manage a team of 5 Staff members and Consultants to provide maintenance support, systems enhancements, bug fixes, data fixes for ProMS
• Provided reports on progress status and project risk mitigation to business owners and management.
• System deployment and subsequent Maintenance/Support was sponsored by Division of Financial Management

System and Functional Analyst

Confidential

Responsibilities:

• As a Business Analyst on the Project, me was responsible for evaluating overall Travel Management program effectiveness as well as identify opportunities for improvementof the Travel Process
• Developed BRD and FRD for the Travel Module of SAP with Business SMEs and Functional Analysts.
• Worked closely with Confidential and SAP contract vendors to identify, map and document each system data integration (API) point.
• Designed the Context, Business Process and Data Flow diagrams for the Travel Module using UML
• Managed configuration of the Travel Module in SAP as per FRD
• Managed the development and configuration of data and process integration between Travel, HR and Accounts Payable modules of SAP
• Partnered with QA Team to create test data, test scenarios and test plans based on functional specifications. Facilitated UAT and conducted Release testing with QA Testers, stakeholders and business users
• Implemented the Travel Management System
• Provided training and support to business users at all headquarter offices for Travel Module.
• Managed a team of 3 Staff and Consultants for implementation of the SAP Travel Module and the associated new Travel Management Business Processes
• The project was sponsored by Division of Financial Management.