PROFESSIONAL SUMMARY:

• 5+ years of experience as Salesforce CRM Developer, Administrator and Analyst on Salesforce.com platform.
• Proficient in working across various SFDC implementations covering Sales Cloud, Service CloudChatter & App - exchange applications.
• Experienced in performing CRUD (Create, Read, Update and Delete) operations of data using Data
• Loader, and Import/Export wizards from legacy CRM database into salesforce.com using apex scheduler on timely basis.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language (DML) for Data Migration and Management in Bulk.
• Experienced in integration of Salesforce.com with external applications by using web services SOAP and REST API.
• Knowledge in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, design, developing, enhancements, testing, deployment and maintenance of web-based and object-oriented enterprise applications.
• Extensive experience in development of Salesforce.com application, designed Custom objectsCustom fields, Picklists, page layouts, dynamic forms, Validation rules, Workflow actions and
• Approval process for automated alerts, fields updates and Email generation in accordance with the application requirements.
• Experience in Data migration and cleansing using Import Wizard, Apex Data Loader, and demand tools.
• Developed and deployed Salesforce.com reports and dashboards.
• Demonstrated expertise in Sales cloud, Service cloud, Marketing cloud and Community Cloud.
• Hands-on-experience in creating lightning web components and Aura components and have good knowledge on component life cycle and event architecture, Lightning Messaging Service, Lightning Data Service.
• Knowledge in Salesforce Lightning UI. Created Lightning Apps combining Lightning Design SystemLightning App Builder and custom Lightning Web Components.
• Experience in implementing SFDC development using Apex classes, Triggers, Visual Force pagesStandard Controllers, Force. Confidential IDE, SOQL and SOSL.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce
• SFA applications based on Apex Language and Force.com Platform.
• Experienced in different modules of Salesforce.com: Sales Cloud and Service Cloud.
• Experience with Salesforce Lightning in using CSS, JSON in Lightning Framework, and JavaScript for Client - side controller and helper controller.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on project experience in developing Lightning Applications and Components. Developed
• Salesforce Lightning applications using Lightening components, controllers, and events and used custom CSS in the components.
• Experience in building workflows and business rules.
• Hands on experience with Salesforce security features such as Permission sets, Organization-Wide
• Defaults, Role Hierarchy, Sharing Rules etc.
• Experience in Data Management using Import wizard, SFDC data Export and Apex Data Loader.
• Worked on integrating Salesforce with external system using Salesforce connector.
• Sound experience in writing queries using SOQL and SOSL in Apex classes and triggers.
• Extensive experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.
• Hands on experience implementing Security/Sharing rules, configured permission sets, Field level
• Security, Record level Security, Profiles, Roles and resource monitoring at different level of Organization.
• Extensive experience in creating Visualforce pages and integrating with external source by developing SOAP, REST, Apex Web Services and Force.com API.
• Worked in Agile environment and attended daily scrum meetings to provide the status.
• Strong communication and inter-personal skills with ability to learn new concepts and work individually as well as in a team environment.
• Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Force.com, APEX Triggers, SOQL, SOSL, Visualforce Pages/ Components & Controllers, CRM VEEVA, Web Services, Lighting Components, Dashboards, Reports, Custom Objects, Workflow rule, JIRA, Bitbucket, Jenkins.

Salesforce Tools: Eclipse IDE, Force.com Explorer, CTI, SSO, Apex Data Loader, Command Line Data Loader, Lighting Controllers, Force.com Platform (Sandbox and Production), UML Tools, Ajax tool kit.

Programming Languages: APEX, SQL, Java, Angular JS, Visualforce Page, J-Query, SQL

Scripting Languages: HTML, XML, SOQL/SOSL, Java Script, CSS, PERL.

Web Services: WSDL, SOAP/REST API, Service Cloud, Sales Cloud.

Databases: MYSQL, SQL Server Oracle

Packages: Microsoft Outlook, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

SFDC Admin/Developer

Responsibilities:

• Wrote complex relationship SOQL, SOSL queries in Apex classes and batch process triggers to retrieve data from standard and custom object.
• Developed Apex custom, extension controller classes, triggers, visual force pages for customizing lead conversion, campaign, opportunity and custom objects.
• Achieved 90% of the organization code coverage by writing test utility methods for Apex test classes.
• Built Salesforce1 lightning app and Salesforce lighting design system style.
• Utilized Salesforce1 mobile to upload photos related to service requests and information about competitive products.
• Designed, developed and customized custom object, entity - relationship data model using lookup, master- details and junction object.
• Configured and created out of box and customized page layouts, record types, custom tabs, validation rules, workflows and Approvals for sales process.
• Expertise in sales cloud, service cloud and marketing cloud processes.
• Created workflow rules and defined related actions for email alerts, field updates, tasks and outbound messages.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Provide SME support for Veeva and SFDC related implementations
• Wrote sharing rules for data security on various objects for records visibility based on role hierarchy using criteria-based, owner-based and Apex manage share.
• Worked on setting up Veeva features like Engage meeting, Group Calls, Surveys through Approved emails etc.
• Implemented inbound email handler interface for creation of records in Salesforce based on email received using Apex class.
• Worked on Journey/Audience Builder for the creation of email campaigns.
• Worked with Exact Target Marketing automation suite for emails, landing pages, camping web analytics, lead scoring, assert management and trigger workflow.
• Worked as Veeva Vault technical SME for integrations with external applications
• Developed SFDC B2B solutions using Cloud Craze and Service Cloud infrastructure.
• Well versed using Veeva Vault for workflows, users, fields, states, roles, products, security group, and integration with Veeva CRM and CLM admin tab configurations.
• Cross-functional team member: Collaborated with various business stakeholders relating to requirement analysis, system design and technical design. Assisted with transitioning from Classic reporting to Einstein Analytics platform.
• Seamless migrations & deployments: Created data dictionary and field level mapping of Salesforce and Siebel
• CRM systems for data migration using data loader. Deployed components across sandbox and production instances using Force/com migration tool, change sets.

Environment: Saleforce.com platform, Service Cloud, Standard and Custom Objects, Record typesReports & Dashboards, Email Templates, Triggers, Sharing Rules, Validation Rules, Workflow RulesApproval Process, Process Builder, Apex, Lightning Experience, Lightning Web Components & Data Loader.

Confidential, Wilmington, DE

Salesforce Developer

Responsibilities:

• Experienced in performing the roles of Salesforce.com Admin and Developer in the organization.
• Gathered and documented the requirements by interacting with different business teams.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce
• Lightning Experience as user interface.
• Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for maintaining cases and customer support.
• Developed various Custom Objects, Tabs, Entity - Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders.
• To assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user Profiles based on the need in the organization.
• Used Salesforce.com developer toolkit including Apex Classes, Controllers and TriggersForce.com IDE, Migration Tool, Web Services API.
• Developed various Visualforce pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Visual pages.
• Worked on adding Marketing cloud products, pricing agreements and terms to existing sales flow process. Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
• Worked on creating Lightning Pages inside Lightning Community Builder.
• Using Community Builder create community pages for customers and used the SLDS for styles and apex classes for DML operations.
• Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder and Visualforce with the new Lightning Design System.
• Developed re-usable UI components with the Salesforce Lightning Component Framework.
• Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Salesforce UI.
• Created lightning actions, lightning apps and more than 30 components using Salesforce lightning framework.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Worked with admin team to create profiles and implemented Object and field level security to hide critical information on the profile users.
• Worked on Steelbrick and salesforce integration for automating, quoting, contracting and billing process.
• Worked on maintaining, integrating and configuring with Apttus CPQ.
• Worked on Apttus configuration, Pricing, discounting, approvals and proposal generation.
• Maintained CPQ Configure-Price-Quote tool updated with latest functionality by installing Apttus CPQ releases.
• Run APEX data loader to import/load the data in to Salesforce object after these files are successfully transferred.
• Created Executive and other Dashboards using wave Analytics.
• Performed data migration using Informatica on demand and data loading using Data Loader, Import Wizard
• Performed Data Validation and usage of data utilities including Data Loader and Mass Delete.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data, images, and videos.

Environment: Lightning Experience, Lightning Components, Apex Classes and ControllersSalesforce.Com Platform, Force.com, Force.com Eclipse IDE, Data Loader, Angular JS, WSDL, SOQLSOSL, Sales Cloud, Scrum, Custom Objects, Custom Fields, Web Services, Windows.

Confidential, Des Moines, IA

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Agile Development Methodology was followed for the implementation.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Designed and deployed Custom tabs, Validation rules, and Auto - Response Rules for automating business logic.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Apex Classes, Apex Triggers, and Apex Controllers to develop custom business logic.
• Developed Visual force pages and dynamic pages using JavaScript, Ajax toolkit and jQuery.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Configured Data Loader and uploaded data in CSV files into Salesforce, checking for the correctness of the data.
• Worked with Web Service such as SOAP and REST API s.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed code review of the application to make sure the source code confirms to industrial coding standard sand followed good programming practices.
• Developed Custom Report Types, Custom Reports, and Dashboards to meet the reporting needs of the organization.

Environment: Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.