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It Manager Resume

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FloridA

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SUMMARY

  • Generalist IT leader with over 20 years’ experience implementing technical solutions.
  • Highly knowledgeable and effective leader with experience in managing engineers and support staff on complex projects.
  • Skilled in assessing project feasibility and requirements and providing essential business documentation.
  • Proactive and creative in resolving problems and finding innovative solutions.
  • Excellent communicator who employs active listening and customer service principles to ensure solid relationship with clients and team members.

TECHNICAL SKILLS

Platforms: Microsoft Enterprise, Linux, Cloud AWS

Tools: Microsoft Office 365, Microsoft Power BI, SharePoint, Azure, VoIP, Linux, Adobe, HTML, SQL, Microsoft PowerApps, Microsoft Flow, PowerShell, TCP/IP, AWS, Bitdefender, Exchange, MS Teams, Active Directory, Android, Zoom, Cloudberry, Google, Amazon, and others.

PROFESSIONAL EXPERIENCE

Confidential, Florida

IT Manager

Responsibilities:

  • Coordinate team of engineers and support personnel to ensure effective operation of all computer systems, including hardware and software.
  • Develop and manage project budgets, schedules, and timelines.
  • Assess need and priority of projects and develop business case and scoping documentation.
  • Mentor and train team members.
  • Oversea support operation and delivery of IT services to Confidential employees in 24 countries, coordinating IT services and support across 24 countries.
  • Managed SharePoint collaboration, with governance over user permissions, security, and technical architecture of site design.
  • Provided top level troubleshooting of technical and application problems.

Confidential

IT Manager

Responsibilities:

  • Led Office 365 implementation for over 5500 users, standardizing operating software and file sharing abilities.
  • Delivered new solutions and implemented new equipment for video conferencing, completing project under budget.
  • Conducted IT audits identified and rectified information security and operational risks.
  • Managed multiple projects with budgets in excess of $150K.

Confidential, Boca Raton, FL

Principal Information Technology Consultant

Responsibilities:

  • Supported Confidential (now Confidential at Goddard Catering Group) through several business transitions.
  • Provided advice on network and IT needs to company president.
  • Coordinated with in house IT leadership to implement new software and maintain existing systems.
  • Consulted for private nursing school, ensuring secure data systems.
  • Implemented MSP360 Managed Backup Service Leverage AWS, Symantec Endpoint Protection and Pearson VUE Testing Center Systems.
  • Automated back - up for critical information.
  • Coordinated with headquarters of Confidential business to ensure their branches had resilient IT networks and adequate support.

Confidential, FL

IT Coordinator

Responsibilities:

  • Designed, developed, and managed company website and internal company web portals.
  • Provide several solutions to overcome the high-cost of Telecommunication across multiple locations, with savings exceeding more than $120k per year.
  • Conduct successful negotiations to produce Point of Sales system implementations for Airport Catering Facilities.
  • Introduce standardization across affiliated companies in hardware and software for better business support, savings and contingency.
  • Provide systems training in English, which included catering, system operations, point of sales, inventory, and other systems environments.

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