PROFESSIONAL SUMMARY:

• Over 8 years of experience in the Information Technology Industry, with 7 years of experience in Salesforce.com CRM.
• Thorough understanding of object - oriented programming (OOPS) concepts and extensive knowledge in implementing, customizing, and maintaining Salesforce solutions.
• Extensive knowledge of Software Development Life Cycle (SDLC) by having a thorough understanding of various phases of the life cycle which includes Requirement gathering, Analysis and Design part along with Development and Testing as well.
• In depth experience in Salesforce.com development in implementing Apex Classes, Visualforce, Force.com IDE, Controllers and Triggers, SOQL, SOSL and Plug-ins.
• Working with both management and the end-users to create and manage workflow rules, data validation, processes, and flows.
• Create and manage custom objects, fields, validation rules, custom workflow, formulas, and approval processes.
• Performing page layout customizations, page layout assignment based on the profiles and created custom links based on the organization requirements.
• Hands-on experience in Data Migration using data migration tools like Data Loader.
• Experienced in Sales Cloud by adding objects, Fields, Tabs, Reports, and Dashboards to migrate data into Salesforce.
• Used multi-tenant MVC architectures for developing salesforce applications.
• Worked with reporting tools like Power Bl for analyzing, aggregating, sharing, and visualizing the data.
• Experienced in Lightning Experience which includes the Lightning Component Framework and have been involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components.
• Expertise in Salesforce.com by developing the presentation layers in Visualforce pages and business logic in Apex by creating and using Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API.
• Implementation of Pick Lists, Dependent Pick Lists, Lookups, Master-Detail Relationships, Validations and Formula Fields to the custom objects.
• Work Closely with Team Lead and Project Managers to provide timelines and to develop the best solutions with respect to the system design.
• Creating and maintaining entity relationship diagrams and transformed logical models into physical data models with an additional experience in writing SQL and PL/SQL programming with Oracle and MS-SQL Server.
• Hands on experience in implementing security and sharing rules at object level, field level and record level for multiple users at different levels of the organizations.
• Created various accounts, profiles and configured the permissions based on the organizational hierarchy.
• Hands-on experience in SAAS platform like Amazon, Google to integrate with salesforce to achieve new capabilities.
• Using best code practices like Test-driven Development to ensure the code is optimized as much as possible.
• Hands on Experience in creating advanced charts and graphs using Tableau.
• Developing test classes and test methods to ensure maximum code coverage in the production instance.
• Providing required documentation that supports the project implementation and maintenance.
• Worked on troubleshooting errors to ensure smooth conduct of the applications and maintaining the security and integrity of the application software.
• An empathetic listener and persuasive speaker along with articulate and professional speaking abilities.

TECHNICAL SKILLS:

Salesforce development: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Native, Visualforce (Pages, Components & Controllers), data modelling and security, Validation Rules, Workflows, Standard Objects, Custom Objects, Dashboards, Force.com, Apex Data Loader, Connect Offline, Integration, Unit testing, SOQL, SOSL, REST and SOAP web services and Ajax Toolkit.

Administration: Workflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports, Sandbox Refreshments, Tableau, Apex Data Loader, Import Wizards, Power BI, Communication Templates, Sharing Settings and Custom Labels.

Web Development: XML, HTML, CSS, JSP, JSON, Bootstrap and JavaScript.

Databases: Oracle, SQL Server, MS Access, and MYSQL.

Methodologies: Agile, Scrum, Software Development Life Cycle (SDLC).

Documentations Tools: HP Exstream, Kofax, Office 365.

Programming Languages: C, C++, Java, Python, SQL & PL/SQL, and APEX.

Source Control Tools: GIT, Gitlab, Bitbucket and TortoiseSVN.

GUI And Tools: VS Code, Eclipse Oxygen, Salesforce Command Line Interface (CLI), Force.com IDE, Apex Data Loader, and workbench.

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Salesforce Lightning Developer

Responsibilities:

• Created modern Enterprise Lightning Apps by combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Built Lightning web components (LWC) for the customized screens which are accessed from quick actions on record pages.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Automated Assignment of Profiles, License and Permission sets upon on self-registering in the Employee benefits community portal.
• Created multiple Lightning Components and added CSS and Design Parameters for a better look and feel of the Lightning components.
• Creating lightning pages using Component, controller, documentation, helper, style, design, render and SVG.
• Extensive use of Soap API and Rest API to design and support web services platform.
• Implemented various batch classes to load bulk data from external system to salesforce.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Executed SOQL queries in data loader and workbench for query optimization so that it does not exceed the governor limitations.
• Worked with most of the scripting languages like HTML, XML, CSS, JSON, JSP, WSDL, SOAP, AJAX, and JavaScript.
• Writing SOQL and SOSL queries within custom controllers, triggers, and extensions which helped in rendering faster results in the customer portals.
• Built Lightning Component tabs for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Ability to manage Salesforce security using profiles, permission sets and Organization Wide Defaults (OWD).
• Worked on syncing tasks, events, and contacts from Salesforce to Outlook and Outlook to Salesforce.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using VS Code.
• Developed backend apex controllers to do a connected callback from LWC using Wire service.
• Designed various Web Pages in Visualforce for capturing customer inquiries and Implemented the logic for migrating those cases to different queues based on the type of customer inquiry.
• Familiar with security concepts like authentication, authorization, encryption, and digital signatures along with web service proxies, firewall, SAML 2.0, OAuth 2.0.
• Implemented Apex PMD for VS Code for apex source code analysis.
• Implemented custom event architecture from LWC to enclosed Aura Component.
• Well versed in designing and implementing the CI-CD pipeline to automate the manual process & deployment pipelines and AKS (Azure Kubernetes Service) for creating pods and clusters.
• Experienced in using Jenkins to perform code builds from Git for the deployments and to upsert the code updates or new code into the respective Salesforce environments by manually setting the build parameters.
• Performed Integration, Regression and User Acceptance Testing (UAT) for the development and customizations done during the project.
• Reviewed and executed several pre-deployment and post-deployment manual tasks in JIRA.
• Deploy the code using Force.com IDE tool, Ant Migration Tool & Gear Set from sandbox to UAT and production environments.

Confidential, San Francisco, CA

Salesforce Developer

Responsibilities:

• Daily administration such as configuring and implementing Salesforce application and support of cases in Salesforce including, but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.
• Implemented Financial Services Cloud that includes Service Console, Customer Portal and Communities, Case Feed, and Knowledge Base.
• Working with custom Apex classes, wrapper classes for request and response parsers for Integrations, batch apex, schedulable apex, Queueable apex, SOQL and SOSL for smooth conduct of the application.
• Well versed with Apex Triggers and created those triggers in compliance with the business requirement.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Enabled Aura Framework, by implementing Aura Handlers and Aura Attributes for events to focus mostly on Logic and Interactions in Lightning Applications.
• Developed Controller.js, helper.js, and lightning components to meet the project requirements.
• Designed complex Visualforce pages and web forms using JavaScript, CSS3, Bootstrap, HTML5, jQuery and Angular JS.
• Setup Email Services on Force.com platform to handle inbound emails.
• Used salesforce connect to link salesforce and ODS system (Operational Data Source) and monitored nightly replication tables.
• Hands-on experience in administrative activities like creating queues, custom apps, custom labels, custom metadata types, custom settings, names credentials and static resources.
• Built custom reports using Datatables.io on Lightning Component with Pagination, column sorting along with custom filters enabling end user to extract it into .PDF or .CSV files.
• Worked on Visual Studio Code, Eclipse, Git, postman, developer console, Jira, and workbench.
• Created and maintained the data model needed for the custom applications. Objects, fields, Record types, page layouts, and custom relationships between the objects.
• Responsible for deploying the custom components from Dev environments to production.
• Involved in data migration to Sandbox and production through Data loader.
• Extensive experience in Salesforce deployment methodologies including Changesets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
• Maintained documentation for Post-Refresh activities for Configuration and full sandbox after every Go-Live.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Forecasts, Cases, Reports and Dashboards.
• Implemented Sales Cloud and Marketing cloud for the organizational requirements.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Configured Identity Confirmation, Login Restrictions, User Interface settings and Company Profile.
• Making sure that the efficiency of the work is improved by working on batch classes and wrapper classes.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish the connectivity among objects.
• Appropriate usage of de-duping, loading, and exporting tools, for bulk data using Data Loader, Admin Garage, and Lexi Loader.
• Customized the Dashboards to track usage for productivity and performance of the sales teams.
• Responsible for building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• Configured and used standard reports, custom reports, and custom report types.
• Involved in Assignments Rules, Escalation rules, and Auto-Response Rules Configuration and Customization in Case Management.
• Developed and configured various Report Types, Reports and Report Folders for user profiles based on the organization requirements.
• Worked along with the governance team for successful deployments to SIT, UAT and Production.
• Provided support for Salesforce maintenance by reviewing trace logs, developing action plans and other administrative services including periodic data cleansing, workflows, and approvals.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked as an active team member and performed the roles of Salesforce Developer and Salesforce Administrator in the organization.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports, and dashboards.
• Created various Profiles and Roles configured the permissions based on the organization hierarchy requirements
• Experienced in User Stories and Agile Methodologies and worked on profiles, Users, Roles, Chatter, and Related Components.
• Hands on experience on Process Builder for immediate actions like creating or updating a record, email alerts, quick actions, submit for approval and post a chatter.
• Hands on experience on Batch Apex whenever the requirement was to process millions of Records.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages.
• Designed and developed User Interfaces for Salesforce users as per requirements
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Implemented Roll-up Summary fields to aggregate data from child records on the parent.
• Performed data validation and use data utilities including Data Loader and Mass Delete.
• Enabled Chatter for the Organization to effectively communicate with the internal users of the Organization.
• Worked on security models, developed apex based sharing rules and sharing rows to meet security requirements.
• Created and deployed Several Reports using the salesforce.com platform and Involved in the building of a Customer Portal in the organization.
• Developed business documents for Custom objects and worked on different portals like Self Service Portal, Customer Portal and Partner Portal.
• Developed several Custom Reports & Dashboards to better assist managers to provide report accessibility to appropriate personnel.
• Developed unit tests to maintain minimum company standards.
• Used sandbox for testing and migrated the code to the production instance in installments.
• Developed Apex classes with REST calls to connect to web services. Involved in troubleshooting and resolving issues related to integration.

Confidential

JAVA/J2EE Developer

Responsibilities:

• Worked with Unix and oracle and Implemented Ajax to make web pages more interactive.
• Created Java classes and developed user-friendly and interactive web pages using HTML, CSS, JavaScript and JSP.
• Used Java, WebLogic 5.1, 6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, JDBC, SQL and Oracle 8i.
• Extensively used Eclipse IDE for writing the code and used NetBeans IDE for a while.
• Developed modules using Spring Framework to make the integration of other frameworks easier.
• Developed front-end modules and ingest various Web services in the business layer using protocols like SOAP, UDDI and WSDL for business processes in the applications.
• Worked on LDAP, a highly secured cross-platform protocol, for Authentication and Authorization.
• Worked with application servers like WebSphere.
• Worked on design patterns like Singleton, Factory patterns, Data Access Objects and MVC patterns.
• Implemented Relational Databases like PL/SQL stored procedures.
• Used Log4j to fix problems and monitoring the log errors and JUnit for debugging and testing the applications.
• Widely used Apache ANT tool for the entire build process of the applications.
• Strictly followed coding and documentation standards.
• Actively participating in coding, maintaining, and administering the Servlets, and JSP components which were to be deployed on a Web Sphere Application server.
• In coordination with the team members in reviewing the designs and the functionality specifications.