SUMMARY

• Confidential is an independent leader with progressive technology solutions experience in managing projects from concept to completion.
• He has strong business acumen, effective communication skills and affability to work with others to solve business problems.

TECHNICAL SKILLS

Enterprise Resource Planning: Salesforce, Airwatch, BlankIT, Rightangle, Citrix, PureCloud, VMware Horizon, VIP Access, ClientLine, ShipStation, Auctiva, PayPal

CRM: Rightnow (Oracle)

Human Capital Management: HCM Cloud R13.x, Benefits, Absence, Time and Labor, Core HR

PMO Tools: PMC (Deloitte)

Networks: Active Directory

Operating Systems and Management: SCCM, Windows Server, Bomgar Console

Documentation: Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Visio, Project)

Data Science Tools: Alteryx, Tableau

PROFESSIONAL EXPERIENCE

Confidential

Oracle Absence Management HCM Consultant

Environment: Oracle Cloud Core HR, Recruiting, Compensation, and Talent

Responsibilities:

• Performed analysis and supported after go - live issues
• Gathered and educated the client on well-known issues in Oracle Cloud 20B release
• Created a baseline process for Oracle Update Readiness
• Worked with the Day 2 services team to execute process to support go-live clients, assist client in cloud updates and provide training
• Use Jira to log defects and provided solutions post go-live
• Collaborated with numerous teams to enhance the update readiness offering
• Built out deliverables for Oracle Day 2 Services team
• Lead the update readiness 20B offering with the client for Core HR, Recruiting and Talent Management

Confidential, Dallas TX

HCM Consultant/Absence Management Lead Consultant

Environment: Oracle Cloud Core HR, Payroll, Benefits, Absence, Time and Labor, Compensation, and Talent

Responsibilities:

• Reviewed the contract for in-scope items
• Created Business Scenarios/Use Cases for Playback 1 and 2 Testing
• Defined the scope for the work streams and compiled discovery configuration questionnaire
• Led numerous playback sessions to demo configured data
• Managed RAID (Risk, Action, Issue and Decision) logs in PMC tools with Confidential & Confidential and Deloitte project managers
• Prepared weekly project status reports including action items, completed tasks and issues
• Provided status to stake holders in the steer co. meetings
• Updated the configuration workbook according to R13 cloud releases
• Followed Oracle TCM methodology to deliver project on time
• Performed fit/gap analysis with the client and requested roadmap items from the development team
• Developed documents to show workflows in the Cloud
• Configured Time & Labor and Absence tasks in Oracle HCM
• Logged change requests/enhancements to Oracle HCM functionality using IdeaLab
• Worked with Payroll team to identify the payroll needed for Absence and Time
• Provisioned users in HCM using Security Console
• Identified cross functional (Payroll, Core HR) and technical (integration, security and reports) impacts for Time & Labor and Absence
• Created HCM Cloud Environment Runbook for Absence
• Identified the needs for custom security roles
• Used ThinkTank to deliver high quality presentations and capture feedback in-live sessions
• Reviewed process maps and chance impacts with Deloitte counterparts
• Created business process maps for Time & Labor and Absence
• Successfully completed Discovery, Global Design, Playback 1, and Playback 2 session for International Absence and Domestic Time and Absence
• Created test and business scenarios to perform E2E testing
• Performed E2E testing as a OCS lead for Time & Labor Absence
• Resolved defects from E2E testing
• Experienced with Govt. mandated leaves (FMLA, FML & PSL)
• Managed Time & Labor and Absence team to perform configuration tasks on weekly
• Migrated data using FSM and CSM tools
• Identified gaps and staffing needs to Internal PMO team (Oracle)
• Configured environments (Tech-Dev. & Dev.3) for Playback sessions
• Reviewed Business Process Workbook (BPW) to finalize the process maps, decisions, assumptions and gaps
• Created Validation Checklist for International and Domestic Absence
• Worked with cross-functional teams (Time, Absence, Payroll, and Core HR) to capture flow of the processes
• Performed user testing in the environment
• Follow Agile methodology to complete technical development scenarios

Confidential

HCM Cloud Consultant

Environment: Oracle Cloud Core HR, Payroll, Benefits, Absence, Time and Labor, Compensation, and Talent

Responsibilities:

• Provided fit-gap analysis
• Created test scripts and test scenarios
• Led the testing effort
• Ran numerous test scripts to execute testing
• Provided solutions to business problems
• Streamline the absence intake process and remove additional Absence Types
• Performed absence integration with a third-party software

Systems engineer

Confidential, Houston, TX

Responsibilities:

• Provided excellent end user support by timely responding to technology incidents.
• Identified the need for and created a simplified instructional booklet to educate users on using AV components. This has reduced related support calls from 10/week to 2
• Performed remote analysis using Bomgar and diagnosed different technology problems for the users and provided rapid and remedial solutions to address them
• Diagnosed, tested and resolved on premise systems issues for smooth business operations
• Worked with the Procurement team to maintain inventory control of all technology assets
• Documented all the failure, repair and installation of hardware in the company using SalesForce.
• Managed the incident queue in SalesForce and ensure that all the tickets are addressed as per SLA
• Addressed networks and servers’ issues using SCCM
• Imaged many different machines such as rugged laptops, laptops, surface books, precision laptops using SCCM
• Used AirWatch to configure company’s mobile devices and installed profiles for the end-users
• Controlled end-users’ profile and kept their information in Active Directory
• Created different pools and groups for users according to their job category to make software deployment easier
• Acquired IT related hardware for terminated employees and checked for litigation hold
• Collaborated with Network, Exchange, Unified and others teams to optimize technology

Customer service representative

Confidential, Houston, TX

Responsibilities:

• Provided brilliant customer service through multiple channels using Oracle, PureCloud, and Harmony
• Educated customers with product details and Academy Visa credit card to help with their purchase
• Answered incoming customer contacts (calls, chats, emails) in a professional manner
• Escalated issues to ASA for review, diagnosed website for broken hyperlinks and listing errors
• Suggested better business relations and ideas to management
• Worked with QA and supervisor to make customers shopping experience efficient and quicker

Ecommerce business owner

Confidential, Houston, TX

Responsibilities:

• Regulated an entire business operation by purchasing products, listing products, and keeping track of the inventory
• Provided technology related products to customers worldwide
• Observed the demand of hot products being sold on the Confidential site
• Set up promotions and discounts on listings for first time and returning buyers
• Shipped and managed orders on time using Auctiva
• Handled inquiries and cases regarding the sold products to make sure the buyer is fully satisfied with their purchase

SALES SPECIALIST

Confidential, Houston, TX

Responsibilities:

• Engaged with customers and provided them with a complete solution using effective selling skills
• Provided an exceptional customer service by making customer the number one priority
• Answered all customer queries with complete professionalism, and filling out Confidential ’s credit card applications
• Organized, down stocked, and help maintained the stock for Connect Confidential ’s department
• Communicated with Sales Manager, DM, RDM, and vendors for support on driving sales promotion and transforming technology in the store
• Executed and implemented ship to store pick procedure with the Connect team