SUMMARY

• Over 8+ years of experience in the field of IT industry which includes as a Salesforce Developer/Administrator in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications and experience on development of software applications using JAVA.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud and Chatter applications.
• Hands on experience in development by implementing APEX Triggers, APEX classes, wrapper classes, controllers, Visual Force, Force.com IDE, Apex Test Classes, Batch Apex for data processing and writing queries in SOQL and SOSL, customized queries to avoid governor limits.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events using the aura framework and Experience in Lightning Web Components.
• Experience in creating Objects, Fields, Page Layouts, Record Types, Workflows, Approval processes, Validation rules, Email Services, WSDL, Roles, Profiles, Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Customized existing Visualforce pages to align with salesforce new Lightning UI experience.
• In - depth knowledge on Tableau Desktop, Tableau Reader and Tableau Server.
• Experience inSFDC IntegrationusingWebServices (SOAP and REST)andApex ProgrammingSalesforce.
• Experience in web technologies likeHTML, XML, JSP, JSF and JavaScriptand also experienced on working with data structures to manage large amount of data efficiently.
• Worked with Jenkins and code versioning tools to achieve CI/CD within different Salesforce orgs and experience in GitHub, Jenkins, and Ant for version control and traceability usage.
• In-depth experience in CRM business processes and developing Salesforce CRM App Exchange applications, Service and Sales Cloud Functionalities and also good in configuring and administrating Salesforce CRM environment.
• Experience with Apttus CPQ to oversee design, estimating, citing, rebates, motivating forces, and recommendations on any gadget.
• Worked withPardotFunctionality,Pardot A/B Testing,Auto responderemails andPardot Email Rendering.
• Experience inSalesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.
• Experience working in Agile Environment involving in Daily Scrum and planning sessions.
• Hands on experience in effectively managing all the organization security related issues such as Session Management, Login History, Login Access Polices, Reset Passwords, Grant Account Login Access, Reset Security Token and View Setup Audit History.
• Experience in SFDC configuration and Maintenance activities that includes User Management, Role hierarchies, Permission Sets, Security, Profiles and Sharing rules.
• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC(Model View Controller)Architecture.

TECHNICAL SKILLS

CRM tools: Force.com, sales cloud, service cloud, marketing cloud

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers)

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production),Tableau

Languages: Apex, Ajax, Java, JSP, XML, HTML, CSS, Bootstrap

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Macintosh, Linux, Unix

PROFESSIONAL EXPERIENCE

Confidential, Detroit, MI

Sr. Salesforce Developer

Responsibilities:

• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Designed and developed the Custom objects, Formula fields, Validation Rules, Page Layouts, Lightning components, and Visualforce pages to suit to the needs of the application.
• Developed design documents for Data Loader-based integration.
• Restricted ability to export Reports and view encrypted fields.
• Updated Process Builder, related fields, and Workflows.
• Updated Workflows and created Email Alerts and custom Email templates.
• Restricted API access for specified Profiles based on business needs.
• Involved in project technical design plan, conversions, mapping, and configuration of portions of the SFDC application.
• Used sandboxes for testing and migrated code to the production instance using Github and AutoRabit.
• Built custom Lightning components for Small Group department.
• Integrated with external system using Web Services Callouts for cleansing addresses and saved the data in Salesforce.com.
• Utilized expertise in front-End development technologies such asHTML, XHTML, CSS, and JavaScript to enhance interactivity.
• Integrated the SOAP and REST-based Web Services for extracting the data from external systems to display in Lightning pages.
• Handled validations on client side using validation controls and custom validations in JavaScript.
• Provided support for ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom object management, Workflow, and triggers.
• Developed and configured various Reports for different user Profiles based on the access needs of the organization.

Environment: Salesforce.com, Lightning Framework, Apex, Visualforce, Triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Live Agent, FSL, Workflow, Validation Rules, SOSL, SOQL, AppExchange, Data Loader, Report, Dashboard, AutoRabit, GitHub.

Confidential - Roanoke, VA

Sr. Salesforce/Lightning Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Worked on integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Process Builder Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on the requirement.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Tasks, and Events, Leads, Campaigns, Reports and Dashboards.
• Developed Salesforce Lightning Applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Good with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.
• Increased leads & sales with Pardot email drip programs. Administrator for two instances of Salesforce with Pardot and Docusign add-ons. Provide Release Management support for processing configs and custom code changes.
• Involved in queryingsalesforcetables using SOQL & SOSL queries usingForce.com Explorer.
• Analyze large volumes of data and developed dashboards using Salesforce Einstein Analytics
• Migrated consistently to lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
• Involved in creating advanced Tableau functionalities such as geographic mapping, data blending, extract optimization to create advanced chart types and visualizations.
• Used Salesforce DX to Salesforce environment in Scratch orgs which Salesforce code or metadata that can be easily created or destroyed, helping to speed up the standard development workflow.
• Worked on Velocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred knowledge to the offshore team.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Experience on all CRM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform.
• Worked on Data Loading Activities usingsalesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, Workbench & Data Loader.

Environment: Saleforce.com platform, Custom labels, Custom Metadata,salesforce.com Data Loader, Service Cloud, Workflow & Approvals, Lightening Components Email Services, Security Controls, HTML, JavaScript, WSDL, Sandbox, XML, Soap UI, Eclipse.

Confidential, Atlanta GA

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
• Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
• Created manyLightningComponents and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the customobjects; identified the lookup and master-detail relationships; and created the junction objects.
• Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created pagelayouts, search layouts to organize fields, customlinks, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Reports, and Dashboards.
• Created Apex methods for the Lightning controller to perform DML operations.
• Developed and configured various CustomReports and Report Folders for different user profiles based on the need in the organization.
• Implemented communities and built external pages.
• Involved in Business Requirementmeetings like gathering information for IT team and also analyzing the information provided by Business users.
• Architected solutions to meet business needs mostly within Salesforce.com Service Cloud, Sales Cloud.
• Involved in creation and maintenance of custom objects, tabs, fields, Record types, pagelayout as per business requirements.
• Created pagelayouts, searchlayouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Experience in building reusable UI components and pages withLightningcomponent framework.
• Automate processes and develop programs for departments within the company usingVisualStudio, SQL, and Apex.
• Implemented picklists, dependent pick lists, and validation formula fields to the custom objects.
• Configure Salesforce and marketing cloud integration user along with configuration inSalesforceworked inmarketing cloud (ExactTarget) quoting team to implement Apttus. Developed the view pages using HTML, JavaScript for client side development and validations.
• Experience in Force.com sites development using Visual force, JQuery, custom labels, Ajaxtoolkit and CSS.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Experience on Apex Soap API, Apex RestAPI and Bulk API, building classes for synchronous/asynchronous integrations.
• Involved in customization of various VisualForcePages for Salesforce users as per requirements.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Custom Reports and configured the AnalyticSnapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Developed triggers to support business process and Custom Buttons.
• Worked in Agile environment, as of solving the issues within deadlines.
• Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.

Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Communities, Eclipse IDE Plug-in, SalesForce.com, Lightening, Jitter bit, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential, Webster, NY.

Salesforce Developer

Responsibilities:

• Interacted with various business team members of UK based to gather and document the requirements.
• Reviewed business requirements and prepared data elements mapping.Created custom objects, triggers, validation rules based on the business requirements, customize campaign budgeting and lead qualification.
• Managed users, Hierarchical roles, profiles, security controls and territory management.
• Built an application by creating/customizing objects, tabs, fields, defined relationships, validation rules, Apex, Classes, Triggers for business logic, and designed UI using Page Layouts, Visualforce pages, and Lightning Components.
• Controlled the different versions of the application by creating sandboxes like Developer, Developer Pro, Partial copy and Full. And utilized Change Sets, Force.com IDE, Force.com ANT Migration Tool and Packages to deploy the configuration, metadata, and data from sandbox to production.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisualforcepages.
• Created email templates and inbound emails usingVisualforcefor clients and customers.
• Worked on cross platform usage of the project functionality using Lightning.
• Wrote SOQL and SOSL statements within Apex custom controllers, extensions, and Triggers.
• DevelopedSalesforce.com approval Workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.
• Configure Salesforce and Marketing Cloud integration user along with configuration in Salesforce. And Support the Email Marketing Manager in the development of new business requirements.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Implemented Live Agent feature to aid the customers and utilized Omni-Channel to divert the customer enquiries to respective users, queues depending on the types of enquiry/request.
• Integrated the web services using REST and SOAP by generating the necessary stubs from the WSDL files for extracting the data from home grown applications by using home grown web services.
• Utilized Data Management features like Data Integration Rules, Data Import Wizard, Data Loader, Data Export and Mass Transfer/Delete Protocols to validate, transfer, delete, import, and export organization data.

Environment: Salesforce.com, Lightning, Apex, Visualforce, Triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Sandbox Data Loading, Workflow, Validation Rules, SOSL, SOQL, AppExchange, Data Loader, Report, Dashboard, Force.com IDE.

Confidential, New Orleans, Louisiana

Salesforce Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and provide requirements documentation.
• Performed the roles of Salesforce.com Developer and Administratorin the organization.
• Involved in API / Web Service design and developing technical specifications for theSalesforce.com (SFDC) application.
• Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Interface Designing using Visualforce pages and their supportive Apex Controller Classes.
• Automated business processes by writing Apex Triggers and Classes.
• Re-engineered Apex code in Production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with Governor Limits.
• Integrated external systems like PeopleSoft intoSalesforce.com primarily used the Partner and Enterprise WSDLs with J2EE technologies.
• Responsible for Agile methodology testing package upgrades in Sandbox org and deploying in Production org.
• Developed a unified view of all accounting data withinSalesforce.com eliminating several hundred hours spent by account executives and inside sales reps in performing risk analysis on account holdings.
• Responsible for integratingSalesforce.com to risk manager desktop apps via Web Services API.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Developed an analytic snapshot based daily dashboard that provide a 360-degree view of customers.
• Responsible for all managed package deployments and change management on the engagement.
• Assisted in the merger of data between the applications for initial synchronization mapping and conversion everySalesforce.com account to business objects.
• Developed training material for end users.
• Analyzing the Scenarios for switching betweenSalesforceclassic and the Lightning Experience.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Salesforce CRM (Sales and Service Cloud), Visualforce Pages, Apex Classes, Apex Triggers, Workflow rules, Approval Processes, Validation Rules, Reports, Dashboards, SOSL, SOQL, HTML and CSS, JavaScript, Data Loader, Import Wizard, Sharing rules and Rollup Summary Fields.