Technology Consultant Resume

FOCUS:

To be able to build and foster better business to the organization, and utilizing my ITIL expertise, business acumen and Technical skills that can translate into both organizational and personal rewards.

PROFESSIONAL SUMMARY:

5.8 years of IT Experience
Expertise in Oracle 10g/9i, PL/SQL.
Experience of interacting directly with the customer for Requirements gathering and technical feasibility.
Worked on all the phases of SDLC.
Experience in Quality processes and Models.
Effort Estimation and Tracking Risks and Issues.
4.7 years of experience in Development, Deployment and Support(ITG, HP PPM)
Implemented Incident Management, Fulfilment request, Change Management and Release and Deployment Management ITIL Processes
Having 5 Years 8 Months of experience in Software Programming and development in Oracle SQL, and PL/SQL.
Having 5 Years of experience in Mercury ITG/HP PPM 7.1/HP PPM7.5/ HP PPM9.14.
Having 2 years of experience in implementing Service Transition and Service Operations ITIL processes

PROFESSIONAL EXPERIENCE:

Confidential

Technology Consultant

Responsibilities:

In - depth knowledge and hands-on experience in the administration and configuration of HP PPM modules, including security group set-up, workflow design and development, and portlet/Report type creation.
Having good working experience on PL/SQL.
Working experience on helpdesk tool ITSM remedy to support multiple clients.
Experience with Microsoft Project tool to do the planning, scheduling, effort and resource allocation of a project.
Demonstrated knowledge and experience in requirements gathering and development.
Experience with documentation and problem resolution.
Ability to present ideas and information.
Knowledge of the full software development lifecycle.
Strong verbal and written communication skills that non-technical end users can understand.

Confidential

Platform: Microsoft Windows

Technologies: HP PPM, Oracle PL/SQL, Unix, Java

Technology Consultant

Responsibilities:

Working as a Production Support Lead/Project Lead
Requirement analysis with stakeholders for change requests
Designing solution and providing effort estimation for the enhancements and changes
Providing suggestions to customers for process improvement
Coordinating with team members for daily support activities

ITIL Process Consultant

Confidential

Responsibilities:

As an INCIDENT Manager, ensure proper categorization and resolution
As a PROBLEM Manager, do trend analysis and permanently fix the underlying issue
Brought proper Change evaluation and Change Management process
Co-ordinate and perform Release and Deployments

ITIL Trainer

Confidential

Responsibilities:

End to end training on all process, functions and roles involved in ITIL
Conduct mock exams and announce results
Understand project requirements and concentrate on those modules to the needy individuals

Confidential

Platform: Microsoft Windows

Technologies: Oracle SQL, PL/SQL, Unix, Shell and Perl

Senior Programmer

Responsibilities:

Get required knowledge on the database structure of the client.
Understand client’s requirement.
Prepare TDD and UTP, get it reviewed by peer and submit to client
Get the signoff and do the build which involves perl and shell scripting on the unix file system
Preparation of PL/SQL functions/packages.
Perform the testing of the code.
Code deployment to Test and Production environments.

Confidential

Platform: Windows 2000 Server, Mercury ITG 6.0, HP PPM 7.1/7.5

Technologies: Mercury ITG, HP PPM, Oracle SQL, PL/SQL, Java, HTML.

Senior Programmer

Responsibilities:

Understand client’s requirement.
Provide various approaches.
Scope of work and estimate the level of effort.
Process Flow Design (Request Type, Workflow, Reports, Portlets).
Pseudo Code Preparation for PL/SQL functions.
Client Meetings.
Impact Analysis and Design Docs preparation.
Reviews (Code, Unit Test Cases).
Deliverables for a release (Design Docs, Unit Test Cases, RTM, Deployment Checklist, Configuration Guide, Release Notes, Training Materials).
Working with the vendor (HP) to solve product issues.
Enabling the resources to understand the requirements and product. (People Development)

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