SUMMARY

• 3X Certified Salesforce Professional wif 8+ years of experience as an IT professional, wif over 5+years of experience in salesforce.com CRM Platform.
• Acquainted and well versed wif CRM processes like Sales, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes Using SFDC.
• Good experience wif Configuration, Customization, Development, and support experience on Salesforce.com Platform.
• Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along wif good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in creating Lightning Apps combining Lightning Design System, Lightning App Builder, Lightning App Builder flows and Lightning Component features.
• Expertise in SFDC Development usingApex Language,Visual Force Pages, Classes, Controllers, Triggers, Components, Sites, custom tabs, Apex Web services, AppExchange Applications, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows and data validations.
• Good Knowledge on Sales Cloud, Service Cloud, and Communities.
• Hands on Experience in Deploying to multiple Salesforce Environments.
• Experience working wif Deployment Tools like Visual studio code, Force.com IDE based on salesforce.com Sandbox environments.
• Experience in managing releases on different platforms, Continuous Integration and Delivery Process.
• Collaboration on working in different environments and merging teh code to GitHub using CI/CD and deployment tools like Gearset, Jenkins.
• Hands-on experience in using SOQL, SOSL, Workbench, Migration tools, ETL Tools, REST&SOAP API.
• Excellent communication and inter-personal skills, proven experience in writing BRD, FRD and user stories while working in agile environment. Accustomed to working in both large and small team environments.
• Capable of quickly learning new technologies and successfully applying them to projects and operations.

TECHNICAL SKILLS

CRM Tools: Salesforce.com

Salesforce Technologies: Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, AJAX, Workflow & Approvals, DashboardsReports, Analytic Snapshots, Custom Objects, Setup and Configuration

Tools: Apex Data Loader, Web services APIs Eclipse IDE plug-in, App Exchange Data Loader, Jitterbit, SOAPUI

Languages: Apex, Java, XML, HTML, SQL, JavaScript

Methodologies: Waterfall, Iterative, Agile

Build and Version Control: ANT, GIT, Jenkins, Maven and SV

PROFESSIONAL EXPERIENCE

Confidential, Bellevue WA

Sr.Salesforce Developer/Admin

Responsibilities:

• Configure and customize an evolving global Salesforce.com Sales, and Service Cloud environment. Responsible for maintaining teh functional areas of data management (including integrations), case management, noledge base, person accounts, dashboards, and reports.
• Maintain system metrics to track trends in usage and data integrity.
• Evaluating teh data collected through task analysis, business process, surveys, and workshops.
• Communicating effectively wif clients, vendors, partners, and internal teams to deliver product’s functional requirements like screen, interface, and UI designs.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Worked on Salesforce Dx, Visual studio Code, Change Sets and GitHub for deployment process.
• Assisted in troubleshooting teh issues wif DEV and UAT team.
• Managed Salesforce Application Releases using SFDX Packages.
• Monitored Automated Jobs and fixed issues as they arise.
• Planned and executed Scheduled releases for multiple client instances through automation.
• Worked closely wif teh development staff to resolve build problems/merge conflicts.
• Use Data Loader for insert update and bulk import & export of data from salesforce.com Sobjects.
• Applied Validation Rules and created automated approval processes for Change Request.

Environment: Saleforce.com platform, Apex, Visualforce, Lightening, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Case Management, Demand Tools, SSO autantication.

Confidential, Philadelphia, PA

Salesforce Developer

Responsibilities:

• Subject matter expert (SME) for Salesforce.
• Perform detailed analysis of business and technical requirements and designed teh solution wif customizations.
• Responsible of revamping Data Model and configured various Reports and Dashboards, Customized page layouts, used field level security to manage access, configured several workflows and approval process and permission sets to cater future business needs and data growth.
• Configure Campaign Management, Lead Qualification & complex Visual Workflows to automate several business processes.
• Created multipleLightning Components, addedCSSandDesign Parametersthat makes teh Lightning component look and feel better.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to teh component.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Migration experience from moving from Salesforce Classic to Lightning in an Org wif user of 1000+ and coordinating wif business stakeholders for smooth transition.
• Updated theAPEX ControllerandHelper functionsregularly making theComponent Context Awareas per business requirement.
• Created modern EnterpriseLightning AppscombiningLightning DesignSystem,Lightning App BuilderandLightning Componentfeatures.
• Experience working wif salesforce Lightning App builder to rollout lightning home, app and record pages, Global actions, sales path & Kanban view for users.
• Designed and developed Custom Objects, Apex Classes, Formulas, Validations, Flows and Apex Triggers, custom controllers, extensions and email handler.
• Worked on SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approval processes, Workflows, Validation rules, formula fields and Reports and Dashboards.

Environment: Salesforce.com IDE, VS CODE, Sales Cloud, SOAP, SOQL and SOSL, Visual force, APEX Classes, APEX Triggers, Batch Apex, Workflows, Reports and Dashboards, CSS, HTML, Data loader, Web services API, Validation Rules & Formulas, Email services, Security Controls, Sandbox.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created Visualforce pages wif fields, buttons and using various components to invoke methods.
• Using controllers andembedded JavaScriptandHTMLas needed.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Designed various Web Pages inVisual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• Involved indata mappinganddata Integrationfrom HubSpot toSalesforce.com.
• Designed, and developedApex Classes, Controller Classes, and extensions for various functional needs in teh application.
• AddedSOQLandSOSLstatements wifin custom controllers, extensions.
• Customized theDashboardsto teh track usage for productivity and performance of business centers and their sales teams.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Installed Instant Service Chat and Email from theAppExchangeto let agents click to create cases from chat and email.
• Designed and developed User Interfaces for Sales Force users as per requirements.
• Usedforce.comIDE for developing custom applications.
• CreatedTest PlanandTest Case. Involved directly wif Test Team and didbug fixingusingClear Quest.
• Created ManagedPackageusing Eclipse. Migrated fromsandboxto production using FORCE.IDE.
• Analyzed teh dates in teh database in conjunction wif teh view and model files to determine which dates needed to be changed. Used Resharper and C#, and MS-Sql.
• Use Agile (Scrum) for rapid and more disciplined development during implementation.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers) Pages, Data Loader, HTML, Java Script, Workflow’s.

Confidential, Somerville NJ

Salesforce Administrator

Responsibilities:

• Interacted wif various Business User Groups to gather teh document requirements.
• Worked closely wif Business Analysts to perform detailed analysis of business and technical requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked wif standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to teh custom objects.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that teh protected data is available only to teh authorized users.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed and configured DashboardsReports and Report Folders for different user profiles based on teh need in teh organization.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Worked on Unit testing, for teh customizations and developments done during teh project.
• Provided teh training to teh internal business users to use teh application and develop their own custom reports.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX, Custom Tabs, Access, and Security Controls

Confidential

Software Developer

Responsibilities:

• Worked on developing teh user interface/applications using HTML, JSP, CSS, jQuery, Spring MVCand Java related frameworks for User Interface.
• Carried out a Developer's role on MS SQL Server 2005, MS Access Databases (using DTS, Stored procedures and Views.
• Involved in developing teh SQL code for teh application.
• Solved various T-SQL issues using Query Analyzer.
• Created ad hoc T-SQL Queries.
• Involved in writing PL/SQL queries for Oracle database.
• Learned and implemented different design patters like Singletons, Factory method, Builder.
• Assist in User Acceptance testing when necessary and recommend certification of software changes for use by location users in teh field once teh software meets teh business requirements.
• Suggested probable risk and risk mitigating strategies along wif creative solutions to teh management team.
• Maintained, updated, and executed Functional Testing scripts and scenarios to ensure that individual software modifications function as expected.

Environment: Erwin, ER/ Studio, Data Stage, SSIS, SSRS, Oracle, SQL Plus/ PLSQL, Toad, SQL Developer, Teradata SQL Assistant, TOAD, UNIX, SQL, MS Office (Word, PowerPoint, Access, Excel, Visio).