Siebel Developer Resume Las Vegas, NV - Hire IT People

SUMMARY

Business experience in CRM and ERP. Industries including Automotive, Telematics, Medical Equipment, Pre - Employment Professional Services
Textiles, and Retail. High-performance technologistskilled at defining, designing and implementing a highly secure, continuous-deployment pipeline to update applications.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Las Vegas, NV

Siebel Developer

Responsibilities:

Confidential, Atlanta, GA

Siebel Developer

Responsibilities:

Confidential, Atlanta, GA

Siebel Developer

Responsibilities:

Assisted in Siebel upgrade from 8.2 to IP18.8 for 2 applications. Working directly with Oracle and utilizing Siebel Composer and web tools.
Utilized Open UI to add browser edits
Update Business Components using Java Script to adapt to the upgrade to IP18.
Designed and implemented Service Request assignment to reduce cost and resources.
Design and utilize Workflow and Assignment Manager to automate Service Request assignment
Designed and Implemented Dealer communication to improve collaboration and drive process improvement.
Utilized data driven Workflow and SMS communication to send and receive Dealer email communications

Confidential, Atlanta, GA

Siebel Functional Lead

Responsibilities:

Collaborated with Business Managers and Upper Management to support the overall Siebel Financial Services global instance.
Worked directly with sales team to maintain Siebel products utilizing the Product Configurator.
Managed the Offshore development team and utilized JIRA to Manage releases on a regular basis.
Collaborated with the Oracle BRM ream on updates and AIA interfaces between the 2 systems.
Worked with the Sales team to insure Lead Assignment stayed up to date and was working as configured.
Managed and maintained inbound eMail communication and routing.

Confidential, Atlanta, GA

Siebel Developer

Responsibilities:

Managed the Siebel configuration and implementation for both China and Europe instances.
Designed and implemented multilingual customer eMail and text outbound communication for China and Europe.
Collaborated directly with project managers, and delivery managers to determine scope, resource, and deployments for both China and Europe projects
Designed and implemented client personalization for China project utilizing Siebel Personalization.
EAI Integration Web Services, inbound and outbound utilizing Workflow and Business Services written in Java Script

Confidential, NY

Siebel Technical Lead

Responsibilities:

Configured and maintained Siebel Call Center applications in US, Europe, and APAC.
Utilized Java Script to modify Business components and Applets
Designed and implemented customer order communication utilizing Policies and Workflow.
Designed and implemented customizations to customers Siebel 7.8 Call Center application.
Configured and implemented a proof of concept for warranty management.
Utilized Symbolic URLs for interfaces to external systems.