SUMMARY:

• Having 8+ years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM).
• Extensive experience with the Salesforce developmentlife cycle,application design patterns,integration patternsanddeployment planning.
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Experience in SFDC Development implementing theAPEX Classes, APEX Triggers, Visual force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting,Campaign Management,Lead Management,Pipeline Management,Order Management,Account Management, andCase Management.
• Used Email to case, Web to Case features and created a Community where the customers can create, update and manage their cases.
• Worked withPardotFunctionality,Pardot A/B Testing,Auto responderemails andPardot Email Rendering.
• Proficient in dealing with functionalities related toSales cloud,Service cloud, Marketing cloud, Community Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Good insight in to theHealthandFinancial Domain. Also working on the Angular JS, Bootstrap, CSS3, REACTJS
• Developed and recommended CRM roadmap for customers in theFinancial Domain
• Experience working inagile methodology,Scrum methodology,Waterfall modelandTest-drivendevelopment.
• Created test scenarios onSandboxmigrated code to deployment upon successful testing to production environment.
• Extensive exposure toBlack Box testing,Smoke testing,Usability testing,End-to-End testing,System testing,Regression testingandUser Acceptance testing (UAT).
• Created customized UI as per the client and application requirements usingVisual force.
• Review/Adjust/WriteApexandVisual Forcepage builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Working knowledge on DevOps tool VSTS
• Working the process for release management in the VSTS DevOps too including CI/CD.
• Expertise in creating different email templates and inbound emails using Visual force& Apex class for the clients and customers.
• Good knowledge in different WCS store Models (B2B, B2C, Supply Chain and Demand Chain) models.
• Knowledge onSalesforce Lightning Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.
• Competent in analyzing and creating narrativeUse Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow DiagramusingUML ToolslikeMS Visio.
• Expertise inBusiness Analysis methodologiesanditerative Software Development Life Cycle (SDLC)in relation with all the phases ofRational Unified Process (RUP).
• Experience in data migration fromACT, Excel, and MS outlookusingData Loader, Data Import Wizard, SFDC Data Export,Mass Delete,and Informatica.
• Experience in Creatingpage layouts, search layoutsto organizefields, custom links, related listsand other components on a record detail.
• Working with different aspects of Web Services (XML,WSDL,SOAP,and REST).
• Expertise in customizing standard Objects likeAccounts,Contacts,Opportunities,Products,Cases,Leads,Campaigns, Reports(Summary reports,tabular reports,Pie charts) andDashboardsandReport folders for different user profiles as per the requirements.
• Createdlookupandmaster-detail relationshipson the objects and createdjunction objectsand various advanced fields likePick-list,Field Dependencies,Custom Formula,and also created process on Approval Process,Sharing rulesforautomated alerts,field updatesandEmail generation.
• ImplementedSecurityandSharing rulesatObject FieldandRecord levelsfor different users in the organization.
• Exposure toApttusandSteelbrick, developed POC’s in Apttus CPQ and Steelbrick CPQ. Worked in the Vlocity CPQ
• Experience withSteel Brick CPQfor subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically withSteel Brick CPQ.
• Excellent communicationandinter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Migration of Existing application to AWS cloud and automated regular AWS tasks like snapshots creation.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Setting upService CloudConsole,Cases(Web to case, Email to case), Solutions, Case Assignment andCTIIntegration.
• Expertise inLightning app builder(salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• DevelopedLightning Component Frameworkand also builtLightning componentusingAura framework.
• Built reusableUI/UX componentswithlightning component framework.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Strong experience with source control toolsGit,Bit bucket,Source tree, built salesforce code from the repository.
• Knowledge to work on SalesforceWave Analyticsproduct.
• Experienced inObject Oriented AnalysisandDesignandObject-Oriented Programmingand Design Patterns underMVC(Model View Controller)Architecture.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce Environment: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Workflows, Validations & Approvals, Visualforce Pages/Components, Lightning Pages, Custom objects, SOAP, REST web services, Process Builder, Reports & Dashboards, Case Management Automation, Lightning Web Component, Heroku Connect

Salesforce Tools: Force.com Eclipse IDE Plug-in, Data Loader, Import Wizard, Workbench, Force.com Excel Connector, Developer Console, S-docs, Connect for Outlook, Exchange Sync, Autorabit.

Programming Languages: Java, Spring Framework, Spring MVC, Struts, Hibernate, JUnit, C, C++, SQL, SOSL,SOQL, jQuery.

Web Development: HTML, HTML 5, XML, XHTML, CSS, JavaScript, JSP, Servlets, jQuery, AJAX, Angular JS, Bootstrap JS, Node JS, JSON, ASP .NET.

Cloud Technology: Force.com, Sales Cloud, Service Cloud, Community Cloud, Lightning Aura Component, Lightning Web ComponentDatabases: Force.com DB MySQL, Oracle 10g, SQL Server 2008, MySQL, Java DB.

Application Servers: BM Websphere, Weblogic, Apache Tomcat.

Version Control Tools: GIT, ANT, Maven.

Web Designing Tools: Visual Studio, Adobe Photoshop, Dreamweaver, MS Visio.

Methodologies: Agile, Scrum, SDLC.

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Sr. Salesforce Lightning Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects inSalesforce (SFDC)
• CreatedApex Triggersto implement business logic which sendsE-Mailsto the customers.
• Implemented Agile Methodologies, i.e.Test-Driven Development (TDD)with continuous builds and controlling iterative and incremental projects.
• Worked with Salesforce standard objects like accounts, contacts, leads, campaigns, reports and opportunities.
• Experience working with LWC where we built on code that runs natively in browsers, so lightweight and delivers exceptional performance.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Using LWC, most of the code written is standard JS & HTML
• Gained knowledge onLightning App Builderto develop apps visually, without code usingCustom-Built Lightning Component.
• Highly involved in customizing the Salesforce functionalities like custom buttons, custom/standard objects, tabs, and validation rules, workflow rules.
• Implemented new marketing automation platform (Pardot) with full integration into SFDC as well as selection and implementation of other marketing technology.
• Involved inSalesforce Application Setup activitiesandcustomized the appsto match the functional needs of the organization Designed, Developed and DeployedApex ClassesandApex Triggersfor various functional needs of the application.
• Moved all servers from in-house server to cloud based AWS with Salesforce orgs.
• Responsible for setting up web service (SOAP, REST) integrations.
• Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
• Performed IDE, Change Sets andANTScript deployments as needed and validated the components before deployment to ensure a smooth process.
• Integrated Salesforce with Mule soft to connect with enterprise applications in the cloud and on-premise.
• ImplementedApex Schedulerandtriggersto invokeApex Classesat regular intervals and to trigger them at some particular events.
• Developed aCRMmarketing automation strategy and executed lifecycle marketing to increase retention using email and other strategies.
• Developed Lightning Component Framework and built Lightning Apps using aura framework.
• Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
• Created Field ServiceLightning Set up for multi-level service territories that represent the regions where your agents and technician can work.
• Worked with Angular-Js during the time of development environment.
• Used Angular JS as the development framework to build a web-page
• Implementation experience in migration from Salesforce Classic functionality to Salesforce Lightning using Aura,Lightning Web Components, and Lightning-Out functionality.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Working with Salesforce Service cloud implementation and Sales cloud.
• Developed Lightning Application built using Aura andLightning Web Components.
• Provided marketing automation best practices and consulting services for strategic demand generation, integrated marketing automation and integration projects primarily involvingMarketo, Eloquaand SFDC
• Worked in creatinglightningcomponentsin Enterprise, Performance, Developer editions or sandbox. Customized the objects, Tabs using thesalesforce LightningExperience as per the requirement.
• Worked on customization of visualforce to have LightningExperiencefor desktop and mobile applications. Created insightful dashboards, including underlying reports, to be primarily viewed in Salesforce Classic &Lightning Experience as well.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Customized the interface withVisualforcepages and various visualforce components and controls.
• Responsible for all the activities related to (migration)configuring Data Loader, uploading data inCSVfiles into salesforce, checking for integrity of the data.
• Designed Visualforce pages withHTMLalong with custom controllers and controller extensions.
• CreatedETLtest data for allETLmapping rules to test the functionality of the Informatica mappings
• DesigningUIscreens and file transition process flow
• Extensively working on integration from Salesforce to SAP, Siebel, Tibco and Portal applications using Web Services like XML, WSDL, JSON, SOAP and REST.
• Extensively using Apex Programming, VF pages, Triggers, Process Builders, Flows, Workflows, Page Layouts, Roles, Profiles, Reports & Dashboards.
• Worked on Multilanguage features of SalesForce Commerce cloud
• Worked on AngularJS controllers, views, and services for new website features.
• Created DHTML pages, used JavaScript for client-side validations and AJAX, AngularJS
• Worked with multiple Visualforce pages and visualforce components.

Environment:Salesforce.com, Sales cloud, service cloud,Force.com, Apex classes & triggers,Visual Force (Pages, Components & Controllers), Data Loader, Lightning, JavaScript, Vlocity Workflow & Approvals, commerce cloud, HTML, Developer Console, Custom/ Standard Objects, Tabs, Record Types, Page Layouts, Process builder, Flows, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Github.

Confidential, Mountain View, CA

Senior Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce administrator and Developer in the organization.
• Responsible for providing object level/record level/field level security by creating roles and profiles.
• Experienced creating permission sets and sharing rules according to the requirement.
• Involved in Design, development, planning, testing and integration of Salesforce Cloud services.
• Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.
• Created custom applications, custom objects, tabs, advanced custom fields, validation rules, assignment rules and cross object formulas.
• Implemented record types, lookup and master detail relationships for custom objects.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various visual force pages using standard controllers, custom controllers and controller extensions.
• Worked on Salesforce Community cloud like how to engage with employees, customers, and partners.
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to share them based on their profiles (permissions).
• Created Dashboards using various components (chart, Gauge, Metrics) and setup dashboard folders to share them.
• Customization of Apttus product and CLM by using Salesforce features like triggers, VF pages.
• Implemented complex workflow rules and approval processes to automate business processes like updating fields, sending E-mail alerts.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries
• Using Apttus API’s to create cart, quote, reprising, and Attribute creation.
• Created time dependent workflows as per the requirement.
• Created e-mail templates and used them in workflow & approval processes.
• Maintained user roles, security, profiles, wherever necessary.
• Created permission sets, sharing rules to extend access in some business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Custom controllers implementing complex code for SalesforceVF pages also integrated force.com application on mobile platform like I-phone Blackberry and Android.
• Implemented relationship fields for proper data loading and maintaining the quality of the data.
• Handled SOAP/Restful Web services consumption for fetching content from the Internal Web server.
• Used SOQLSOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Worked on Customer Service Center on Commerce Cloud
• Migrated complex Excel validation rules in regular expression into Salesforce validation rules.
• Followed Agile methodology for the execution of day to day work related activities.
• Organized Marketing Campaigns Campaign Hierarchies Lead Queries Assignment Rules Web-to-Lead and Auto-Response rules.
• Worked on API design and integrated SalesForce with Other Systems like Microsoft Azure.
• Deployed Apex using Force.com IDE Force.com Migration Tool and Web Services API.

Environment:Salesforce.com, Community cloud,Apex language, Triggers, Reports, Data loader, Workflows, e-mail templates, Approval processes, sandbox environment, security and sharing, visualforce pages, visualforce controllers.

Confidential, Louis, MO

Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com ApplicationSetup activities and customizedthe apps to match the functional needs of the organization inunlimited edition.
• Migrated Data from ACT and Microsoft access.
• Createdpage layouts, search layoutsto organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects,master detail relationships, validationandformula fieldsto the custom objects,Web to case, Email to case.
• Integrated SFDC system with IBM Lotus Notes.
• Worked extensively usingCast Ironas an integration tool.
• Worked in standard objects like accounts and contacts incustomer and partner portals.
• Designed, developed and deployed ApexClasses, Apex ExtensionsandApex Triggersfor various functional needs in the application using theEclipse IDE.
• Createdworkflow rulesand defined related tasks, time triggered tasks, email alerts, field updates to implement business logic. Created mash up between sales force CRM and Gmail through Force.comApp Exchanges’ email integrationengine.
• Designed variousHTMLEmail templates.
• Integrated theWeb Servicesfor extracting the data from external systems
• DevelopVisualforce Pages, Custom Controllers, Visualforce Components, Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, TagsandAura Components.
• Developed CustomReportsandDashboardsas per given requirements.
• Created test scenarios on Sandbox environment, created unmanaged packages and moved it betweenSandboxesandProduction environmentsto place final implementations.

Environment:Saleforce.com platform,Cast Iron, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Health cloud, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, NJ

Salesforce Developer

Responsibilities:

• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities and customized objects for Layouts, record types and validation rules
• Worked extensively with support team.
• WrittenSOQL & SOSL querylanguage necessary for the application in Apex Classes and Triggers.
• Created new custom objects, assigned fields, dependentPick-Lists, Record lists, Custom tabs, Components and Custom Apps.
• Specially worked on Case Management with Workflow & Approval Process, User Entitlements and Role hierarchy for Salesforce.com Applications
• ImplementedField Level Securityfor sensitive data holder fields.
• CreatedSummary reports, Matrix reports, Charts and Dashboardsto assist the business teams.
• Worked on supporting tickets in the following area:Roles, Profiles, Access Settings, Workflow rules, Validation, Creation and modification of fields and page layouts, uploading data.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visualforce pages.
• Resolved technical and functional issues with the technical administrator.
• Responsible for performing administrative functions in Salesforce CRM such as create/modify Picklists and lookup fields.

Environment:Salesforce.com CRM Application Platform, Apex Language, Visualforce, S-Controls, Custom Objects, Tabs, Page layouts, Workflow, Approval Processes, Dashboards.

Confidential

Java Developer

Responsibilities:

• As a member of team involved in designing and developing a framework.
• Involved in development of mockup screens and web portals.
• Used Java, Weblogic 5.1,6.1 and 7.1, EJB 2.0, Java Mail, Struts, Servlet, JSP, JMS, XML, HTML, JDBC, SQL, Oracle 8i and JavaScript.
• Installed and configuredWSADas a development environment.
• Implemented SOAP protocol to get the requests from the outside System.
• Used Rational Clear Case as a source control for code changes.
• Followed coding and documentation standards.
• Involved the writing SQL quarries and Joins.
• Extensively used XSL as a XML parsing mechanism for showing Dynamic Web Pages in HTML format.
• Developed complex intra Port let communication across web applications using cooperative Port let. Developed simple Port let messaging on a single page using Port let API.
• Used Portal Enable, Portal Extend for personalization, content publishing, document management, productivity functions along with the scalable portal framework.

Environment:Java, J2EE, XML, HTML, LDAP, EJB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode.