SUMMARY

• Over 15 years IT experience (4 years with Confidential PLSQL Development, 5 years of Confidential EBS Functional) and 6 years of salesforce.com as a Developer working on projects to implement, configure and support of Salesforce CRM experience while using Force.com, Visualforce, and apex.
• Deep understanding of the SFDC implementations covering Salesforce1, SalesCloud, CommunityCloud, ServiceCloud,MarketingCloud, Chatter and App - Exchange applications.
• Expertise in design and development of multi-tiered web based applications using Java technologies: HTML, DHTML, CSS, XML, UML, JavaScript, Rest and SOAP-based webservices. Experience in integrating External Web systems with salesforce using REST and SOAP web services.
• Created Lightning Apps Combining Lightning Design System, Lightning App Builder and Lightning Component Features.
• Developed App Builder and Mobile App using Lightning.
• Enabled Aura framework by adding Aura Attributes and Aura Handlers for Events to focus on Logic and interactions in Lightning Applications.
• Upgraded Some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction pages.
• Tested apps by appending multiple components to a Lightning Application thereby deployed applications from Sandbox to Production.
• Worked on Lightning process builder flows, Connect API, Chatter and Quick Action.
• Worked with Apex classes and Triggers, Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Multitenant Force.com platform.
• Designed Visualforce pages with custom controllers and controller extensions to build custom user interfaces for mobile and web apps.
• Configured and maintained User profiles, role hierarchy, sharing rules and Security, Password policies.
• UsedSOQLandSOSLQueries withinGovernor limitsfor data fetching and manipulation needs of the application.
• Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Effective work of data migration using Import/Export wizard and Apex data Loader for bulk import or export of data from salesforce.com objects.
• Experience in Data Migration using ETL tools like Data Loader.
• Experience working with Deployment Tools like Force.com IDE based on salesforce.com Sandbox environments.
• Extensively worked on Salesforce.com sandbox and production environments including creating Sandboxes and refreshing it time to time. Deployment between Production and Sandboxes using Eclipse, Force.com Migration Tool and Change set.
• Experienced in working with Agile and Scrum methodologies.
• Possesses knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, have experience in using applications likeJIRAfor issue tracking and project management.Business processes and recommended solutions to improve their processes using Salesforce.com.
• Experience in writing test methods and Test cases with Code Coverage.
• Excellent analytical, de-bugging skills and documentation skills.
• Excellent work ethics, quick learner and team oriented who focuses on continually providing value added services to the clients through thoughtful experience and excellent communication skills.

TECHNICAL SKILLS

Sales Force: Sales Force CRM, Sales Force SFA, Apex Custom Controllers, Apex Classes, Apex triggers, Visualforce Pages/Components, Lightening Components, Apex Web Services, SOQL, SOSL, Workflow & Approvals, Reports, Dashboards and Custom Objects

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Change Sets, Force.com Data Loader, Force.com, Excel Connector, Force.com Platform (Sandbox and Production)

Integrating Tool: Apex Data Loader and Informatica On-Demand, Jitterbit

Programming: Apex, C, C++, Java

Web Technologies: HTML, XHTML, XML, AngularJs, CSS3, AJAX, XRX, Web logic, Java Script

Database: Confidential 8i/9i/10g, MS SQL Server 200/2005

Testing Tools: JUnit, Element Tool, Selenium

Operating systems: Microsoft Windows (2000/XP/Vista), Linux Ubuntu 11.10, Apache Mac, iOS, Android

Other tools: Visio, Clear Quest, Clear case, MS Project, Jira

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Salesforce Lightning Developer

Responsibilities:

• Collaborated withsalesteam and business analysts to analyze business, technical needs and design solutions by customizing standard objects of SalesForce.com (SFDC); developed project templates as per SDLC methodology
• Developed various lightning web components that integrate to form a single point of interactive payment calculator to generate a payment plan.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible withlightning.
• Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud; designed, developed, planned, tested and integrated Salesforce Cloud Services; configured Chatter usage to generate dashboard reports.
• Worked on building and embed Lightning Components in Visualforce page by using new Lightning out feature by event-drive programming, Where I write my handlers the respond to interface events as they occur.
• Experience in Aura framework, Lightning components and salesforce Lightning Design system (SLDS).
• Developed App Builder and Mobile app using Lightning.
• Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch
• Supported the data migration and data export activities through various business centers using Apex Data Loader and Import Wizard.
• Employed Data Loader to migrate data from Confidential to Salesforce database and configured in Confidential application to Salesforce platform, migrated leads, accounts and contacts to Sales Cloud using third party tools.
• Worked onsalescloudand customized objects Accounts, Contacts, Opportunities, Products, Price Books and custom objects, implemented Web-to-Lead and custom Lead conversion.
• Experience in working onSalesCloud(Partner Portals) as well as ServiceCloud(Customer Portals). Good knowledge in writing test classes before deploying into production.
• Implemented on Force.com/servicecloudfunctionality leveraging web and email services/web-to-custom object/email-to case functionality.
• Integrated the Web Services by generating the necessary stubs from theWSDLfiles for extracting the data from the homegrown applications by using the homegrown web services.
• Triggered interface events by user interactions, which includesLightningComponent framework and involved in buildingField Services Lightning using the Aura framework.Integrated web services by making WSDL files to extract data from external systems to display in salesforce.com
• Established SOAP API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.
• Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions.
• Salesforce Lightning Design System and Lightning App Builder.
• Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules.
• Implemented search, filtering and tagging features on page layouts for sales to locate relevant marketing content and documents inSalesForce.com CRM content; ensured effective ways to leverage Saleforce.com CRM features.
• Used Sandbox for testing and migrated the code to the deployment instance after testing
• Created summary reports, matrix reports, pie charts and dashboards and setup report folders to authenticate users based on profiles permissions; created objects screen that compares databases and schemachanges.
• Followed CI/CD process for deployments using Force.com Migration Tool.

Environment: Saleforce.com Platform, Salesforce APIs, Reports, CPQ, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, OOTB, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools.

Confidential, Franklin,TN

Salesforce Lightning Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Developer/Admin in the organization.
• Worked on standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented the process covering Campaign, Leads, Accounts, Contacts, Opportunities, Forecasting, Quotes, Pipeline management etc.
• Knowledge on new release of lightning components and Lightning App Builder, experience building lightning components, embedding lightning components in VF pages, building apps using lightning components for mobile and tablets.
• Built Customized Lightning Components replacing the existing one's using Java script on the client side and apex on the Server side.
• Built Custom User Interface using Lightning components to insert custom object data on Opportunity by Sales representatives using Aura Framework, CSS, Boot Strap and JavaScript.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Experienced in Migration of Class Applications to Lightning.
• Upgraded APTTUS CPQ to latest APTTUS version and fixed the issues with the upgrade.
• Generated Revenue recognition status automatically with Steel brick CPQ
• Deployment automation using CI/CD process for deployments using Force.com Migration Tool
• BuiltWorkflow rules, Approval processand created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Designed and customized page layouts for the custom objects and assigned them to the different record types.
• Deep expertise in various business models in the CPQ and Quote to Cash process areas.
• Good understanding of Salesforce CPQ data model.
• Experienced in converting Visualforce pages to lightning components.
• Administered, configured, maintainedSalesforce.com application user profiles, roles, assigning Permissions, Validation Rule, upgrade installation.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages as aSalesforceconsultant.
• Created several reports and dashboards usingsalesforce.com platform.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Designed, Implemented and deployed the Custom objects, Page layouts, and Custom tabs to suit to the needs of the application.
• Provided Single Sign-On (SSO) services for multiple resources on one domain, across domains, or even across organizations, allowing the use of just a single authentication credential to access all resources.
• Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications.
• We use GitHub to do the version Control.
• Use Omni-Channel to manage the priority of work items, which makes it a cinch to route important work items to agents quickly.
• Omni-Channel routes all these assignments to the correct agents automatically. Agents no longer have to pick and choose work assignments manually from a queue.
• Designed various HTML Email templates for Auto-Response to customers. Deployment of code from sandbox to production using Force.com IDE tool.
• Implemented Salesforce.com web services client using Sales force web services API, XML and partner WSDL.
• Followed CI/CD process for deployments using Force.com Migration Tool.
• Worked on Agile and Scrum Methodology forSalesforcecustom app implementation.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, HTML, JavaScript, Eclipse IDE, Windows XP.

Confidential

Salesforce Developer

Responsibilities:

• Developed various custom objects, formula fields, Master-Detail, Look up relationships, Tabs, Validation rules.
• Created various Profiles, Roles, and page layouts and configured the permission based on the Organization hierarchy requirements.
• Worked on various salesforce.com standard objects like Cases, Leads, Accounts, Contacts, Opportunity, Campaigns, Reports and Dashboards.
• Designed and developed custom tabs, Validation-rules, Assignment rules Approval processes and Auto response for automating business logic.
• Implemented Security access to the user’s profiles by creating Object Level Security, Field Level Security and record level security.
• Designed and developed the Record types, Quick actions, Work flow rules, Process builders
• Developed Visualforce Pages, Apex classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, Web Services API and Apex Triggers for various functional needs in application.
• Developed complex mappings & mapplets in informatic to load the data using different transformations.
• Integrated the web services API, for extracting the data from External Systems.
• Worked on Web to Lead and Web to Case. Created Wrapper Classes to capture multiple entries.
• Used series ofAntScripts to commit and pull files from GitHub.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using force.com platform.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Worked on live Agent(Chat) provides a Coach with the ability to instantly communicate with Members.
• Implemented Case Management Automation (on case Object) to track and solve customer’s issues.
• Used the Sandbox Environment for testing and migrated the code to production after testing.
• Used Data Loader for insert, update, and bulk import or export of data from salesforce.com Objects. Used it to read, Extract, and load data from comma separated values (CSV)files.
• Coordinated the process ofProduction defect fixes and support.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce and Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Implemented Salesforce.com web services client using Sales force webservices API, Java, XML and partner WSDL.
• Escalates important issues to the attention of the department head so that decisions can be made promptly.
• Developed Apex classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, Web Services API and Apex Triggers for various functional needs in application.

Environment: Salesforce.com unlimited edition, Salesforce Lightning, Apex Language, Visualforce (Pages, component and controller), AppExchange, Apptus, HTML, Web services, Reports, Custom Objects, Workflow and approvals, Reports, Custom objects, Custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, CPQ, Excel, Validation rules.

Confidential

EBS Functional Consultant

Responsibilities:

• Replicating the configurations for all above modules.
• Data Migrations for Customers, Items and Open Purchase Orders.
• Complete involvement in Position Approval Hierarchies for Purchase Orders and Requisitions.
• Complete end to end testing of all flows and functionality for these modules to ensure everything is working fine.
• Updating/modifying/ writing functional specifications for all custom objects and extensions, developing them and testing to ensure all customizations are working as per design.
• Conducting CRP, UAT, User training sessions for Users and Super Users
• Postproduction Support.
• Updating the documents like BR100, TE 40, MD 050 wherever required.

Environment: R12.2.3, Confidential (PO, OM, AP, INV), iProcurement, Confidential 10g/9i, SQL, PL/SQL, Developer 6i (Report 6i & Forms 6i), Toad 8.1.6, Workflow 2.6.

Confidential

EBS Functional Consultant

Responsibilities:

• Monitoring day to day support issue for P2P flow. Resolving them based on the priority level.
• Collecting Requirement for CRs, writing functional specifications, coordinating with development team for development, end to end testing, conducting UAT and getting signoff, getting business stakeholder and IT signoffs for migration, and CRs closure activities on successful production migration
• Completed Approval related setups for Requisition and Purchase Order approval process.
• Completed sourcing related setups (ASL and Sourcing Rules) for major suppliers.
• Effectively communicated with Business as well as Confidential Support for smooth resolution of product bugs.
• Extended support during month end, quarter end and year end activities.
• Weekly status call with business owner and stake holder on issues and SLA.
• RCA for recurring issues and providing permanent fixes.

Environment: R12.2.3, Confidential (PO, OM, AP, INV), iProcurement, Confidential database 9.x, 10.g, SQL, PL/SQL, TOAD.

Confidential

EBS Functional Consultant

Responsibilities:

• Fixed Asset Management System (FAMS) is the system, which handles the asserts for the organization where user can maintain the quotations, orders, vendors and variety kind of models available right now in the market.
• User can accept the quotations from different vendors and can create the indents. Using the indents, he can generate a note and can send for Order Processing.
• In Order Processing he can view different kind of vendors who are available with different quotation details and can select the vendor whose can give the maximum warranty and lowest price.
• After generating order, the order is downloaded as a word file and can goes for authorization manually.
• After authorization it is processed through the system. By doing this client can access the asserts in a systematic way.
• As Team Member, Involved in Front-End designing(HTML and javascript), developing Pl/Sql functions for backend code in the application.
• Involved completely in Unit Testing for the entire application.
• Supported for post production issues.

Environment: Confidential database 9.x, 10.g, SQL, PL/SQL, html,JSP, Javascript and CSS.

Confidential

EBS Functional Consultant

Responsibilities:

• Help Desk Management System (HDMS) is the system, which handles user requests on the problems, which are occurred in the Production.
• Customer can log the call using the web interface and select the project in which he is getting problem and enter the description about the problem.
• The supporting people who are responsible to the project can then be notified with the problem and can send online resolution.
• These logged calls can be assigned to the persons by the respective authority to the person.
• The customer can also Escalate the calls to the higher authority when the logged calls doesn’t have any response from the assigned person after 12hours of time.
• As Team Member, Involved in Front-End designing(HTML and javascript), developing Pl/Sql functions for backend code in the application.
• Involved completely in Unit Testing for the entire application.
• Supported for post production issues.

Environment: Confidential database 9.x, 10.g, SQL, PL/SQL, html,JSP, Javascript and CSS.