SUMMARY

• Over 6+ Years of experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding, and testing of enterprise applications with Salesforce.com CRM, Force.com Platform as Developer/Administrator.
• Strong implementation and rollout experience with salesforce.com CRM (Sales Cloud, Service Cloud, Marketing cloud), Collaboration Cloud, Communities, Sites, and Force.com platform.
• Experience in Salesforce.com MVC architecture, designed and developed business layers with Controllers (Custom, Extension classes) using Apex and presentation layer with Visualforce pages.
• Strong experience in designing and developing salesforce customizations using Apex Classes, Triggers, and Visualforce pages with Custom, Extension controllers.
• Experience at designing in Salesforce.com platform, tallying the business requirements by designing the required User Interface entities like Custom Objects, creating the relationships/ Junction objects like Master - Child, lookups, Entity-Relationship data model, and business logic.
• Written batch classes to process a large volume of data using Apex Batch interface and executed batch classes to run at scheduled intervals by implementing Schedulable interfaces.
• Good experience in integrating enterprise applications with salesforce.com both Inbound and Outbound by writing Apex SOAP, REST apex web service for Inbound calls to Salesforce.
• Strongly experienced in writing/manipulating salesforce.com platform data using SOQL, SOSL queries and worked with large data volume manipulations.
• Excellent knowledge and experience at administrative tasks such as Creating Profiles, Roles and Permission Sets, Tasks and Events, Email Templates
• Experience with Agile development methodology and participating in PI Planning, Sprint Planning, and Daily Scrum meetings.
• Experience in creating Custom Apps, Custom Objects, Custom fields, Sharing Rules (Criteria and Owner based), Page Layout assignment, Search Layouts, Related List and defining Field Dependencies, custom buttons
• Proficient in salesforce.com administrative activities: Creating Users, Roles, Profiles, Record Types, Validation rules, Page Layouts, Search layouts, Sharing Rules, Email Services.
• Strong experience in building business logic using a declarative configuration like Workflow Rules, Approval Process, and associated actions like Field Update, Email Alert, and Creating a Task.
• Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules, and writing Apex managed sharing rules.
• Worked on building salesforce standard/custom report types, Reports, Dashboards, and Analytic snapshots across various objects for different business groups.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Performed data analysis for data migration, integration to Salesforce from other databases, and performed Data migration using Data Loader, Informatica, Demand tools.
• Strong experience in deploying salesforce components across various sandbox and production instances using Change Sets, Force.com Migration tool (Ant-based script), and Eclipse.
• Proficient in Oracle, MS SQL Server, MySQL databases SQL, PL/SQL Stored procedures, Functions, Triggers, and Packages.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex, Visualforce, Java, HTML, CSS, PL-SQL, C.

Tools: and Skills: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA,Lightening

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Deployment Tools: Force.com IDE, Force.com Migration Tool (ANT).

PROFESSIONAL EXPERIENCE

Salesforce Developer/Administrator

Confidential, BOSTON

Responsibilities:

• Involved in requirements gathering, doing configurations, and customizations according to business requirements, knowledge transfer, and setting expectations on project progress at the client end.
• Created custom buttons and links on the Account and Relationship Group object for generating auto Reports.
• Experience in Salesforce Wave Analytics using internal Salesforce data and external salesforce data to create datasets, lenses, dashboards, large data files, creating graphs, charts, and pictorial representation.
• Developed Visual Force pages which rendered based on Salesforce App or Web.
• Developed publisher actions for the salesforce1 app. Expertise in SOQL queries to search and display data from SFDC Organization using tool Workbench.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases, and Opportunities.
• Developed Salesforce Lightning applications, Components, Controllers, handlers, and Events in the existing organization.
• Enabled Lightning Knowledge, created and customized Knowledge record types, set access for Knowledge users, and created a Lightning Knowledge process.
• Used process builders and flows for automating actions such as creating and updating the records.
• Provided training for Salesforce users.
• Ensuring the test coverage and creating test methods and executed the unit testing to remove produce defect-free.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Component features.
• Created Custom objects, Page layouts, Custom tabs, and Components. Strong skills in debugging complicated code.
• Tested Apps by appending multiple components to the Lightning Application thereby deployed applications from sandbox to production.
• Defined the lookup relationship and master-detail relationship on the objects that help in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Worked with Dynamic Apex to access S-Objects and Field describe information, execute dynamic SOQL, SOSL, and DML queries.
• Implemented Salesforce Lightning Components for a small set of users within the organization.
• Experience in Veeva integration on Salesforce/Force.com Platform, building Veeva Vault workflows.
• Effectively created the Picklists, dependent Picklists, and junction objects to establish the connectivity among objects.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead, Auto-Response rules.
• Experience in Dealing with Salesforce Support calls in case of any Salesforce Org issues.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles, and Sharing settings.
• Developed different Visual Force Pages to suit the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Lightning Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Salesforce Developer/Administrator

Confidential, MA

Responsibilities:

• Worked on Salesforce.com customizations using Apex (Classes, Triggers, and Web Services) and Visual force that consists of several new data integrations and customizations to be done as per business requirements.
• Developed Visual force pages for building public websites using Force.com Sites where the applications can be reached to new, external audiences.
• Built dynamic Visual Force Pages using advanced UI languages like CSS and JavaScript and used Static Resources when required.
• Experience in generating PDFs with Salesforce data using Visual Force Pages created and used Email templates in HTML and Visual force.
• Created APEX Classes and Triggers for implementing the Complex Business Logic that involves multiple objects and which cannot be performed using Workflow rules.
• Involved in Salesforce.com application declarative activities like creating Users, Roles, Profiles, Public groups, Permission sets, Sharing rules, Field-level security, and Page Layouts.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created various Custom Objects, Custom Settings, Validation rules, Record types, Custom Tabs, Approval process, and Workflow rules including Field updates and email alerts.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in the development and testing of web services to integrate with an external system.
• Involved in the development of Inbound and Outbound web services.
• Implemented Sales cloud-like setting up Marketing Campaigns, Campaign Hierarchies, Web-to-Lead, Assignment rules, and Auto-Response rules.
• Implemented Salesforce Service cloud-like creating Queues, assigning Cases to Queues or Users and creating Case Escalation rules, and writing Workflow rules for business support and technical support for its channel customers.
• Written apex test classes for unit testing and achieved at least 85% code coverage for migration.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.
• Integrated Web Services for extracting the data from external systems to display in the pages of Salesforce.com using REST API.

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, Visual force, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Data Loader, Data Migration, Reports, Dashboard, Windows.

Salesforce Developer/Admin

Confidential - Irving, TX

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer and Business Analyst in the organization
• Worked on industry-standard messaging and communication protocols
• Worked closely with development teams to design, build and test applications and provided direction for system enhancements and defect fixes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, and actions, etc.
• Resolved issues connected to Call Centres, usage of CTI adapters, and Mobile applications.
• Designing and enhancing the existing Claims Coding, testing, modifying, debugging, documenting, implementation, and deployment of software using the Informatic tool Review
• Developed Visualforce pages to prepopulate certain fields and embedded them in the application.
• Enabled and configured the E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel, an interaction log.
• Performed application configuration, testing, and evaluation to ensure quality and consistency.
• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes, and customizations within Salesforce.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements. Wrote triggers to route the escalations to different queues and levels, assigned them to different users according to the business logic.
• Created templates, page layouts, and record types according to the business process requirements.
• Created custom reports to track the cases, assets to be available to different levels in the organization based on their profiles.

Environment: Saleforce.com platform, Apex, Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP.

Salesforce Developer

Confidential - Cleveland, OH

Responsibilities:

• Created a Visual Force Page Report that displays a list of Products and related Price Books.
• Preparing end-user training material with a focus on Account Management, Opportunity Management, Lead Management, Reports, etc.
• Worked on Standard, Custom Controllers, and Extensions with Scheduling Apex and Batch Apex.
• Written SOQL Queries for different Object Tables.
• Creating Workflow Rules and corresponding actions for the easy customization of Email flow.
• Created Standard and Custom Controllers and migrated to Production using Eclipse.
• Responsible for picking cases from Production Issues and solve daily.
• Created Workflows and Cross Object Formula fields.
• Track the number of clicks on the URL on the Standard page through Visual Force Page.
• Worked on Standard Controller, Custom Controller, and Extensions.
• Administrated and monitored the company's Salesforce CRM application.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation, and modification of fields and page layouts.
• Created Triggers on three different frames Case Comments, Attachments, Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Salesforce applications.
• Worked on APEX programming with JavaScript in Eclipse IDE 3.4.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visualforce, SOQL.

Salesforce Administrator

Confidential

Responsibilities:

• Interacted with business teams for gathering requirements and Create new custom objects and fields as per user requirements.
• Managed fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, Email Page Templates, custom buttons/links, and much more.
• Used Force.com platform for developing feature-rich and user-friendly Visual force pages for enhancing Salesforce UI.
• Created page layouts for all standard objects like Opportunity, Contacts, Accounts, and custom objects.
• Maintain the release schedule for all applications and Experience managing enterprise change and release management
• Used sandbox mode for testing and migrated the code to the production instance
• Customized SDFC application using Visual Force, Apex. Used SOQL and SOSL queries for data manipulation.